Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • n-1
    • By n-1 13th Jan 19, 3:05 PM
    • 11Posts
    • 1Thanks
    n-1
    Faulty Car 48 hours of ownership
    • #1
    • 13th Jan 19, 3:05 PM
    Faulty Car 48 hours of ownership 13th Jan 19 at 3:05 PM
    've had my car less than a full 48 hours. I got it from a used car dealership and all seemed ok when I looked at the car before committing to buy it. I paid £2000 via debit card and financed the remaining approx 3k. The car was delivered to me because the garage is quite far away. The car is a 59 plate Nissan with 68K miles on the clock.


    The garage website states every car gets a 60 point check and a service if required.

    Also noteworthy; when the car was delivered the battery was dead but the driver explained it had the lights on before being loaded so that might of drained the battery and a few drives would charge it back up, something which I felt was plausible.

    The car was also delivered in a very unclean state, despite being told it would be cleaned. I couldn't point this out when the car was being delivered as it was dark when it was delivered and the interior lights didn't work because the battery problem. Would it be reasonable to ask for a financial contribution towards a valet clean on the car?


    So, my first drive I got an engine warning light and it felt like the car had misfired. I emailed the garage with a picture of a the warning light and asked if they would cover the cost of me getting the fault diagnosed and repaired at a local garage. They replied that the car was sold with an AA warranty which covered things like this and I needed to go via them. They went on to say that their aftersales person wasn't in until Monday so I'd need to wait until then to have the process explained to me.

    I thought that was potentially unsafe to wait two days to talk to someone and then wait more days before someone comes and checks the cars condition so I booked it in for some free checks at a Halfords Autocentre. The findings were very worrying:



    *All 4 tyres were at different pressures between 40PSI and 26PSI.

    *Oil has been over filled

    *The battery was barley holding 36% charge despite having driven 350 miles since getting the car, which should be enough to charge it back up if it was low?

    *Timing belt has not been changed and needs replacing

    *Pollen Filter badly blocked needed changing

    *Diesel Particale filter needed cleaning and was contributing to the initial 'misfire' which triggered the engine warning light

    *Fuel system cleaner needed adding for the same reason as above

    *Air conditioning system is not holding gas due to a faulty compressor pump

    Some of the problems above I've paid to be repaired at the cost of £320~ the repairs I have not paid for add up to around £850. Obviously as the garage is quite far from me and they missed basic things like tyre pressure I'd be very reluctant to let them work on the car again and I'd prefer to have a local garage do the work at the companies expense.

    The cost of all this to repair in total is nearly £1200 and the faults were not identified by the garage, or at least I was not made aware of them by the garage. Would it be reasonable to call the above faulty "Unsatisfactory condition"? And therefore would I have a case to claim against the dealership if they are not willing to fix the faults?


    I know I'm entitled to ask for a refund however I'd be left worse off. Firstly, I don't have access to another car and need my car for work. Also, I've already paid for some of the less costly repairs to keep the car usable. Not only that but I'd have the hassle of money being lost through car insurance and car tax as well as the problem that I would have no way to get home from the dealership.

    Anyway, if someone could advise what my legal rights are in this case and if I have the right to go down the legal route if they fail to compensate me that'd be great.

    I've listed 5 things in a draft letter

    1. I wish to be fully compensated by the sum of £320.23 the amount which has been currently spent on repairing this car
    2. I wish to have the outstanding repairs paid for in full, either at the price quoted by Halfords Autocentre PLACENAME or at the quoted cost of another reputable garage within a 5 mile radius of the postal area of my current residence XXXX.
    3. In the case that further damage and/or need for repair or replacement of parts is discovered when repairing these faults I also request that these issues are repaired by a reputable local garage at no cost to myself. As before, within 5 miles of the XXXX postal area.
    4. Due to the condition of the pollen filter, a part which is usually replaced on a service, I do not believe the car has been adequately serviced recently. I therefore request that the car is also given a full service at no cost to myself. Again, I request that this is done either at Halfords Autocentre PLACE which quote online £195 excluding replacement parts, or a local reputable garage within a 5 mile radius of the XXXX postal area.
    5. I wish for the cost of a full valet clean of the car to be performed at no cost to myself. This is to rectify the dirty condition which the car arrived in.
Page 1
    • Aylesbury Duck
    • By Aylesbury Duck 13th Jan 19, 3:13 PM
    • 2,707 Posts
    • 3,599 Thanks
    Aylesbury Duck
    • #2
    • 13th Jan 19, 3:13 PM
    • #2
    • 13th Jan 19, 3:13 PM
    There's a lot of detail to respond to but the first point I'd make is that the selling trader has the right to carry out the repairs themselves. You can't dictate where and who carries out work and expect them to pay for it. The garage being "quite far away" is your problem, you chose to buy from a remote dealer.

    They would be well within their rights to refuse payment for anything you've had done so far and they're certainly under no obligation to pay for anything you have done in future. If you wished to reject the car you would have to immediately return it and put it out of your use.

    You may get what you ask for but it's important to advise you that you have done everything to date at your own risk. The dealer can insist you return the car to them so they can verify your claims. They also have first refusal for any work you want them to pay for. If they want to be awkward, they could simply pay nothing now that a third party has worked on the car.
    • AndyMc.....
    • By AndyMc..... 13th Jan 19, 3:16 PM
    • 2,813 Posts
    • 1,743 Thanks
    AndyMc.....
    • #3
    • 13th Jan 19, 3:16 PM
    • #3
    • 13th Jan 19, 3:16 PM
    've had my car less than a full 48 hours. I got it from a used car dealership and all seemed ok when I looked at the car before committing to buy it. I paid £2000 via debit card and financed the remaining approx 3k. The car was delivered to me because the garage is quite far away. The car is a 59 plate Nissan with 68K miles on the clock.


    The garage website states every car gets a 60 point check and a service if required.

    Also noteworthy; when the car was delivered the battery was dead but the driver explained it had the lights on before being loaded so that might of drained the battery and a few drives would charge it back up, something which I felt was plausible.

    The car was also delivered in a very unclean state, despite being told it would be cleaned. I couldn't point this out when the car was being delivered as it was dark when it was delivered and the interior lights didn't work because the battery problem. Would it be reasonable to ask for a financial contribution towards a valet clean on the car?


    So, my first drive I got an engine warning light and it felt like the car had misfired. I emailed the garage with a picture of a the warning light and asked if they would cover the cost of me getting the fault diagnosed and repaired at a local garage. They replied that the car was sold with an AA warranty which covered things like this and I needed to go via them. They went on to say that their aftersales person wasn't in until Monday so I'd need to wait until then to have the process explained to me.

    I thought that was potentially unsafe to wait two days to talk to someone and then wait more days before someone comes and checks the cars condition so I booked it in for some free checks at a Halfords Autocentre. The findings were very worrying:



    *All 4 tyres were at different pressures between 40PSI and 26PSI.

    *Oil has been over filled

    *The battery was barley holding 36% charge despite having driven 350 miles since getting the car, which should be enough to charge it back up if it was low?

    *Timing belt has not been changed and needs replacing

    *Pollen Filter badly blocked needed changing

    *Diesel Particale filter needed cleaning and was contributing to the initial 'misfire' which triggered the engine warning light

    *Fuel system cleaner needed adding for the same reason as above

    *Air conditioning system is not holding gas due to a faulty compressor pump

    Some of the problems above I've paid to be repaired at the cost of £320~ the repairs I have not paid for add up to around £850. Obviously as the garage is quite far from me and they missed basic things like tyre pressure I'd be very reluctant to let them work on the car again and I'd prefer to have a local garage do the work at the companies expense.

    The cost of all this to repair in total is nearly £1200 and the faults were not identified by the garage, or at least I was not made aware of them by the garage. Would it be reasonable to call the above faulty "Unsatisfactory condition"? And therefore would I have a case to claim against the dealership if they are not willing to fix the faults?


    I know I'm entitled to ask for a refund however I'd be left worse off. Firstly, I don't have access to another car and need my car for work. Also, I've already paid for some of the less costly repairs to keep the car usable. Not only that but I'd have the hassle of money being lost through car insurance and car tax as well as the problem that I would have no way to get home from the dealership.

    Anyway, if someone could advise what my legal rights are in this case and if I have the right to go down the legal route if they fail to compensate me that'd be great.

    I've listed 5 things in a draft letter

    1. I wish to be fully compensated by the sum of £320.23 the amount which has been currently spent on repairing this car
    2. I wish to have the outstanding repairs paid for in full, either at the price quoted by Halfords Autocentre PLACENAME or at the quoted cost of another reputable garage within a 5 mile radius of the postal area of my current residence XXXX.
    3. In the case that further damage and/or need for repair or replacement of parts is discovered when repairing these faults I also request that these issues are repaired by a reputable local garage at no cost to myself. As before, within 5 miles of the XXXX postal area.
    4. Due to the condition of the pollen filter, a part which is usually replaced on a service, I do not believe the car has been adequately serviced recently. I therefore request that the car is also given a full service at no cost to myself. Again, I request that this is done either at Halfords Autocentre PLACE which quote online £195 excluding replacement parts, or a local reputable garage within a 5 mile radius of the XXXX postal area.
    5. I wish for the cost of a full valet clean of the car to be performed at no cost to myself. This is to rectify the dirty condition which the car arrived in.
    Originally posted by n-1
    You should have given them the chance to repair the faults. You choice to use and pay halfrauds.
    don't count your chickens before they're hatched
    • n-1
    • By n-1 13th Jan 19, 4:27 PM
    • 11 Posts
    • 1 Thanks
    n-1
    • #4
    • 13th Jan 19, 4:27 PM
    • #4
    • 13th Jan 19, 4:27 PM
    Thanks for your reply, it's a shame that I might not see the £320 again but I guess I'll live and learn. Is there no valid argument that if they offered a delivery service they should expect that not all customers are within a reasonable distance to revisit the garage to get the car repaired?
    • AndyMc.....
    • By AndyMc..... 13th Jan 19, 4:31 PM
    • 2,813 Posts
    • 1,743 Thanks
    AndyMc.....
    • #5
    • 13th Jan 19, 4:31 PM
    • #5
    • 13th Jan 19, 4:31 PM
    Thanks for your reply, it's a shame that I might not see the £320 again but I guess I'll live and learn. Is there no valid argument that if they offered a delivery service they should expect that not all customers are within a reasonable distance to revisit the garage to get the car repaired?
    Originally posted by n-1
    That's the risk you took when you bought it.
    don't count your chickens before they're hatched
    • societys child
    • By societys child 13th Jan 19, 4:50 PM
    • 5,817 Posts
    • 6,619 Thanks
    societys child
    • #6
    • 13th Jan 19, 4:50 PM
    • #6
    • 13th Jan 19, 4:50 PM
    See also, duplicate thread . .

    https://forums.moneysavingexpert.com/showthread.php?t=5950030
    The EU
    A government who don't have a country, is that why they want ours?
    • ess0two
    • By ess0two 13th Jan 19, 4:54 PM
    • 3,010 Posts
    • 3,928 Thanks
    ess0two
    • #7
    • 13th Jan 19, 4:54 PM
    • #7
    • 13th Jan 19, 4:54 PM
    How did halfords come to the conclusion about the timing belt?
    Official MR B fan club,dont go............................
    • n-1
    • By n-1 13th Jan 19, 5:08 PM
    • 11 Posts
    • 1 Thanks
    n-1
    • #8
    • 13th Jan 19, 5:08 PM
    • #8
    • 13th Jan 19, 5:08 PM
    How did halfords come to the conclusion about the timing belt?
    Originally posted by ess0two
    There is no paperwork stating the car has had a replacement one which it should of considering its age. A visual inspection was carried out and I was told it looked like it was showing signs of wear, and they said something about it making a sound. I can't recall word for word.
    • AndyMc.....
    • By AndyMc..... 13th Jan 19, 6:28 PM
    • 2,813 Posts
    • 1,743 Thanks
    AndyMc.....
    • #9
    • 13th Jan 19, 6:28 PM
    • #9
    • 13th Jan 19, 6:28 PM
    There is no paperwork stating the car has had a replacement one which it should of considering its age. A visual inspection was carried out and I was told it looked like it was showing signs of wear, and they said something about it making a sound. I can't recall word for word.
    Originally posted by n-1
    The time to negociate the timing belt was before agreeing the deal. Unless they have advertised it as having been done.
    don't count your chickens before they're hatched
    • Tarambor
    • By Tarambor 13th Jan 19, 8:19 PM
    • 4,248 Posts
    • 3,259 Thanks
    Tarambor
    Thanks for your reply, it's a shame that I might not see the £320 again but I guess I'll live and learn. Is there no valid argument that if they offered a delivery service they should expect that not all customers are within a reasonable distance to revisit the garage to get the car repaired?
    Originally posted by n-1
    No, that is entirely down to the customer to decide and the customer's cost to bear.

    As for the timing belt it depends on the replacement interval. My car is also a 59 plate with a 10 year/125,000 miles interval and had it not already reached the mileage it wouldn't be due until 25th January 2020 as that would be when it was 10 years old.
    Last edited by Tarambor; 13-01-2019 at 8:21 PM.
    • mattyprice4004
    • By mattyprice4004 14th Jan 19, 1:54 AM
    • 3,816 Posts
    • 3,362 Thanks
    mattyprice4004
    Nothing more annoying than a duplicate thread which results in members duplicating effort and answers.

    Also the answers above are correct - you needed to give the garage a chance to resolve before getting your wallet out, so you probably wonít get that back.
    • PDC
    • By PDC 14th Jan 19, 9:55 AM
    • 662 Posts
    • 464 Thanks
    PDC
    Its a badly prepared car for you but I'm not sure these points add up to a faulty car. You would've been better waiting and following the warranty course the company advised as said, much of what this 'free' health check has picked up would be outside of what most warrantys would cover and some of it is pure speculation, as mentioned in your other thread. I had a similar 'free' health check when my car was in for a recall once and that dealership came up with a long list of things and a 1k bill, none of which was necessary and much of which was not needed.

    I can't tell from your post, did the work you've had done fix the warning light issue you've had? This is the only valid reason you may have for any of this I can see.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,256Posts Today

8,791Users online

Martin's Twitter