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  • FIRST POST
    • Goudeskitchen
    • By Goudeskitchen 13th Jan 19, 12:49 PM
    • 2Posts
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    Goudeskitchen
    0 WOW
    Sun Holiday Site Issue But Money Taken
    • #1
    • 13th Jan 19, 12:49 PM
    0 WOW
    Sun Holiday Site Issue But Money Taken 13th Jan 19 at 12:49 PM
    Hi,

    I am new to this forum so apologies if Iíve posted this in the wrong part.

    Iíve just booked a Sun £9.50 holiday but I went to book a second one for October. When my payment was being processed I had a website error and had to shut the page down. I then rebooked this using a different email address (thinking the system didnít like me booking another holiday using the same email address) but I had to book a different park in the same area as the one I originally wanted wasnít there anymore. This went through fine.

    I contacted my card issuer (as I paid with credit card) to see if the payment from when the site actually crashed and it has so Iíve paid for this twice!! Iíve emailed them to advise the situation and to cancel the failed booking but theyíve now sent me a delayed confirmation saying that my booking is now successful!! Iíve since checked the FAQs and they say that they canít alter or cancel any booking under any circumstances.

    Iím just wondering if anyone else ever had this problem and whether there was any problems with trying to get this cancelled and my card refunded (as Iím expecting huge problems now!!) and whether thereís another route I could take should they not be interested or am I stumped with it now?

    All the best,

    Jonathan
Page 1
    • essex boy
    • By essex boy 13th Jan 19, 4:35 PM
    • 1,743 Posts
    • 1,780 Thanks
    essex boy
    • #2
    • 13th Jan 19, 4:35 PM
    • #2
    • 13th Jan 19, 4:35 PM
    You've sent the email, have to see if they are able to help

    Next to do is wait till February 21st then
    phone the Hols from £9.50 helpline on 0344 543 9743 (calls cost the same as a normal local or national landline and may be monitored or recorded for staff training purposes).

    If the two bookings are the same holiday company contact them, don't think they'll help but you could ask for the information to be put on record
    • essex boy
    • By essex boy 14th Jan 19, 6:25 PM
    • 1,743 Posts
    • 1,780 Thanks
    essex boy
    • #3
    • 14th Jan 19, 6:25 PM
    • #3
    • 14th Jan 19, 6:25 PM
    Try this email
    sunpaymentqueries@react-now.co.uk
    • essex boy
    • By essex boy 18th Jan 19, 11:18 AM
    • 1,743 Posts
    • 1,780 Thanks
    essex boy
    • #4
    • 18th Jan 19, 11:18 AM
    • #4
    • 18th Jan 19, 11:18 AM
    I have an alternative helpline phone number
    0344 543 9703‬
    Hope it helps
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