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    • ib3705
    • By ib3705 13th Jan 19, 12:46 PM
    • 7Posts
    • 0Thanks
    ib3705
    PCP - Perth Audi - HELP?
    • #1
    • 13th Jan 19, 12:46 PM
    PCP - Perth Audi - HELP? 13th Jan 19 at 12:46 PM
    HELP......anyone been in this ridiculous position?

    I got new RS3 on Sept 19, handover was in Inverness car park whilst chucking it with rain. Next day i take it to get ceramic coated and it is full of deep scratches allover the car, polish still on sillls any marks where power wash cable had been dragged across it.....car of dreams, am devastated!!
    I get that sorted but it has other issues too......didn't like the smell so used an Audi contact to get car spec, car i have is not what came into country!!!! They had told me it was going on road as a demo but i could have it (300 miles) at £49k even though its spec'd to £54k.
    Turns out its OTR price BRAND NEW is £48755 and car has been modified by one man band along the road. Alloys were painted to look like £700 option and they put a mat black wrap on it (very poor attempt at it too, orange peel effect all over, no idea yet why, it's not an Audi option), sports exhaust is not the £1k extra so i jumped into car, drove to Perth and put the car, all keys & v5 back to them as i had been mis sold the car, it was never spec'd to £54k. Since, been dealing with Audi uk exec office and VWFS (legal owners under PCP) about it and all was agreed to return £5k deposit and payments until some to$$pot Ray Phillips got involved yesterday and turned polar opposite. I've now involved the FCA, CAB, Trading Standards and the ombudsman to get my money back. My biggest concern is i have stopped the DD as i'm not paying another penny for that fake (pd dec instalment as i was told it would be returned to me) but i have a perfect credit rating and don't want it ruined by these thieves for something that is 100% not my fault. Anybody know what best to do, going out of my mind here??
Page 1
    • loskie
    • By loskie 13th Jan 19, 1:05 PM
    • 1,460 Posts
    • 870 Thanks
    loskie
    • #2
    • 13th Jan 19, 1:05 PM
    • #2
    • 13th Jan 19, 1:05 PM
    Do not stop making the payments if you wish to maintain your credit rating. Did you serve a notice of rejection to both the dealer and Audi finance, if not do that.

    Any WTF did you accept a £50k car in a wet car park instead of collecting it?

    And finally for such a big debt I suggest you take legal advice not follow advice off some randoms on the interweb.
    • Arklight
    • By Arklight 13th Jan 19, 1:10 PM
    • 1,761 Posts
    • 2,736 Thanks
    Arklight
    • #3
    • 13th Jan 19, 1:10 PM
    • #3
    • 13th Jan 19, 1:10 PM
    There's a lot here and I'm not clear on all the issues, but reinstate the direct debit immediately. Your contractual obligation to the finance company is in force until the contract is dissolved, either voluntarily or by a court order.
    • DUTR
    • By DUTR 13th Jan 19, 1:12 PM
    • 11,564 Posts
    • 6,596 Thanks
    DUTR
    • #4
    • 13th Jan 19, 1:12 PM
    • #4
    • 13th Jan 19, 1:12 PM
    Do not stop making the payments if you wish to maintain your credit rating. Did you serve a notice of rejection to both the dealer and Audi finance, if not do that.

    Any WTF did you accept a £50k car in a wet car park instead of collecting it?

    And finally for such a big debt I suggest you take legal advice not follow advice off some randoms on the interweb.
    Originally posted by loskie
    The opening post seems so ridiculous that it almost appears made up.
    • ib3705
    • By ib3705 13th Jan 19, 1:31 PM
    • 7 Posts
    • 0 Thanks
    ib3705
    • #5
    • 13th Jan 19, 1:31 PM
    • #5
    • 13th Jan 19, 1:31 PM
    I assure you it's not made up in any way, shape or form, it is 100% the whole truth, i know it sounds hard to believe, try living this nightmare. FCA told me they can't pursue a debt whilst in dispute.
    Of course i served notice of rejection to them all and returned the vehicle on Dec 6, since then they have been telling me it's all going to be sorted but with festive period its been hard getting everyone concerned in same place.Only yesterday they turned polar opposite, guy id never spoken to before.
    The deal was done via video etc and all the financials prior to handover, meeting point was halfway between the 2 of us. Don't know whats so odd about it, car was brand new supposedly.
    • Arklight
    • By Arklight 13th Jan 19, 1:34 PM
    • 1,761 Posts
    • 2,736 Thanks
    Arklight
    • #6
    • 13th Jan 19, 1:34 PM
    • #6
    • 13th Jan 19, 1:34 PM
    What exactly are Audi telling you at the moment? Irrespective of what kind of pots they are.
    • ib3705
    • By ib3705 13th Jan 19, 1:40 PM
    • 7 Posts
    • 0 Thanks
    ib3705
    • #7
    • 13th Jan 19, 1:40 PM
    • #7
    • 13th Jan 19, 1:40 PM
    Since Dec 6, Audi UK exec office and VWFS have both "been on same page as me with regards to rejection, only the best way to do it between them to resolve the whole farce" Then yesterday this clown phones and says they would not reject the vehicle under any circumstances.
    • neilmcl
    • By neilmcl 13th Jan 19, 1:57 PM
    • 12,337 Posts
    • 9,106 Thanks
    neilmcl
    • #8
    • 13th Jan 19, 1:57 PM
    • #8
    • 13th Jan 19, 1:57 PM
    Since Dec 6, Audi UK exec office and VWFS have both "been on same page as me with regards to rejection, only the best way to do it between them to resolve the whole farce" Then yesterday this clown phones and says they would not reject the vehicle under any circumstances.
    Originally posted by ib3705
    And who does he represent?

    They must have given you a reason as to why they wont accept your rejection?
    • ib3705
    • By ib3705 13th Jan 19, 1:59 PM
    • 7 Posts
    • 0 Thanks
    ib3705
    • #9
    • 13th Jan 19, 1:59 PM
    • #9
    • 13th Jan 19, 1:59 PM
    VWFS (legal owners of the car under PCP)
    • neilmcl
    • By neilmcl 13th Jan 19, 2:02 PM
    • 12,337 Posts
    • 9,106 Thanks
    neilmcl
    Well you need to get back on to Audi UK.
    • ib3705
    • By ib3705 13th Jan 19, 2:29 PM
    • 7 Posts
    • 0 Thanks
    ib3705
    I have, guy i was dealing with at Audi UK knew nothing about it but did say they have to back whatever decision they come to 100%, Says he has not spoken to this guy in nearly a week and will get back to me Monday but always Friday afternoon these bombshells are dropped so going out of my mind all weekend.

    VWFS would not answer any questions, stating they had spoken to branch and nothing wrong with car or how it was sold - disgusted!
    • Arklight
    • By Arklight 13th Jan 19, 4:36 PM
    • 1,761 Posts
    • 2,736 Thanks
    Arklight
    I think these issues need to be much more clearly separated.

    Paint scratches etc, apparently rectified so not relevant.

    "I get that sorted but it has other issues too......didn't like the smell so used an Audi contact to get car spec, car i have is not what came into country!!!!"

    I don't understand this sentence. If you mean it had been modified and you weren't advised of the modifications then there could, possibly, be an argument for misrepresentation.

    "They had told me it was going on road as a demo but i could have it (300 miles) at £49k even though its spec'd to £54k."

    Did you see the vehicle and check it thoroughly before you bought it? Fundamentally is this is a used ex-demonstrator car, not one you purchased to your own pre-ordered spec? This is quite important as you seem to be saying that you needed a "contact" to get you the factory specification of the car and only then realised that it wasn't standard.

    "Alloys were painted to look like £700 option and they put a mat black wrap on it (very poor attempt at it too, orange peel effect all over, no idea yet why, it's not an Audi option), sports exhaust is not the £1k extra..."

    The finish of the car was poor, the exhaust and the wheels were not what you had been sold?

    You need to be very clear about this. What specifications were you sold that were not supplied for the agreed price? Not just what is on a specification sheet for a new model of that vehicle that you may have otherwise bought.

    Audi are presumably claiming you got the car you paid for and the fact that you have now decided that you could have got it for less, or that if you had bought it new it would have been different, is your problem rather than theirs.

    This isn't particularly good customer service, but might be an example of the pitfalls of trying to get a luxury new car buying experience at a used car price.
    • AdrianC
    • By AdrianC 13th Jan 19, 6:00 PM
    • 20,342 Posts
    • 18,988 Thanks
    AdrianC
    Did you actually see this particular used car before agreeing to buy it?
    • ib3705
    • By ib3705 13th Jan 19, 7:29 PM
    • 7 Posts
    • 0 Thanks
    ib3705
    I understand people are trying to be helpful, but the whole story is such a farce and long winded it would have bored people so tried keeping it brief.
    1) paint scratches etc - i paid for it to be sorted.
    2) Yes the car was modified without my knowledge, invalidating my insurance, company told me in no uncertain terms, so yes, whole point i'm making the biggest issue is i was mis sold a product.
    3)The specifications they sold me were supposedly from the Audi option list, not done by joe bloggs down the road, i'd never have touched it if id known.
    4)Audi are saying nothing as yet, there position has not changed, VWFS guy who has turned this on its head but has not discussed this with Audi UK. They did say they would back VWFS stance whatever it may be, which is very poor practice, it's like we have your cash, f$$k you!
    5)Sorry, i was not trying to get a luxury car at knockdown price, these cars are like hens teeth, new builds are into next August. Was not Arthur Daley i was dealing with (although it feels like it right now) but the manufacturer franchise. A £50k car registered the week before i bought it is hardly a £2k auto trader run around.
    6)No, i did not see it in the flesh, they phoned me as i had enquired months previously as to if they had one (prob breaks GDPR now i think about it), they sent video of a car, made out to be this one. They wouldn't even take the deposit by card over the phone, insisting on transfer so now can't use chargeback facility with my bank.
    At least i am covered with legal under house insurance, hopefully their specialist lawyer will help sort it all tomorrow, knowing my luck it will rumble on.
    Have written to CEO at both, signed for by addressee only - strictly personal, private & confidential so can't be opened by the minions legally.
    • k3lvc
    • By k3lvc 13th Jan 19, 9:09 PM
    • 2,527 Posts
    • 4,213 Thanks
    k3lvc
    Have written to CEO at both, signed for by addressee only - strictly personal, private & confidential so can't be opened by the minions legally.
    Originally posted by ib3705
    - you seriously think the CEO is going to open his own mail.


    Good luck with complaint but you need to keep a sense of reality
    • ib3705
    • By ib3705 13th Jan 19, 9:31 PM
    • 7 Posts
    • 0 Thanks
    ib3705
    Going by your posting record you obviously have an opinion on everything while scratching your !!!!, eating Doritos and watching repeats of the Jremy Kyle show.. You may laugh but a previous problem i had with Audi and i dealt personally with the then CEO Andre Kronsbruk and i have dealt with the current one, Andrew Doyle already this time around.
    Maybe think before you scoff at others, you may not know how to get access to people but others do.
    • parking_question_chap
    • By parking_question_chap 13th Jan 19, 9:53 PM
    • 1,890 Posts
    • 1,752 Thanks
    parking_question_chap
    Wish you best of luck getting this sorted.

    But I think its more likely you were conversing with Lord Lucan than the CEO of Audi on such a trivial (for them) matter.
    • John G Jones
    • By John G Jones 13th Jan 19, 10:31 PM
    • 82 Posts
    • 129 Thanks
    John G Jones
    I assure you it's not made up in any way, shape or form, it is 100% the whole truth, i know it sounds hard to believe, try living this nightmare. FCA told me they can't pursue a debt whilst in dispute.
    Of course i served notice of rejection to them all and returned the vehicle on Dec 6, since then they have been telling me it's all going to be sorted but with festive period its been hard getting everyone concerned in same place.Only yesterday they turned polar opposite, guy id never spoken to before.
    The deal was done via video etc and all the financials prior to handover, meeting point was halfway between the 2 of us. Don't know whats so odd about it, car was brand new supposedly.
    Originally posted by ib3705
    I must admit, Iím skeptical. Putting a wrap on a new car by a dealer must be pretty much unheard of, as would be painting the wheels. Are you sure youíve really dealt with Audi and not been scammed?

    Why would Audi do this when they could have easily enough got you the correct car from the factory?

    I just donít understand how an official dealership would think that they would get away with it if it were true.
    • Mercdriver
    • By Mercdriver 14th Jan 19, 1:33 AM
    • 2,182 Posts
    • 1,486 Thanks
    Mercdriver
    Why haven't you gone to BBC Watchdog with this? This would be big news.

    You'll find that the office of the CEO opens the mail, and also types the response.
    • k3lvc
    • By k3lvc 14th Jan 19, 10:12 AM
    • 2,527 Posts
    • 4,213 Thanks
    k3lvc
    Going by your posting record you obviously have an opinion on everything while scratching your !!!!, eating Doritos and watching repeats of the Jremy Kyle show.. You may laugh but a previous problem i had with Audi and i dealt personally with the then CEO Andre Kronsbruk and i have dealt with the current one, Andrew Doyle already this time around.
    Maybe think before you scoff at others, you may not know how to get access to people but others do.
    Originally posted by ib3705

    I'm assuming that's aimed at me - interesting how online vs reality perceptions can be so different.


    Namedropping means very little unless it gets you answers - somehow despite your contacts you're on here asking a group of !!!! scratching Kyle watchers how to get a refund on your 'enhanced' RS3
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