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  • FIRST POST
    • Gaz1712
    • By Gaz1712 12th Jan 19, 8:40 PM
    • 1Posts
    • 0Thanks
    Gaz1712
    Bensons for beds Dispute, yet again
    • #1
    • 12th Jan 19, 8:40 PM
    Bensons for beds Dispute, yet again 12th Jan 19 at 8:40 PM
    It seems this isnít a new subject here. We bought a mattress 2 years ago from Bensons that case with a 5yr gaurantee. We are now having to sleep with a pillow underneath it due to depressions and sagging that makes us feel like we are sleeping on the side of a mountain. We have taken photos, spoken to the local store and customer services who say that sagging is signs of quality. If they offer 5yr gaurantees with mattresses, Iím under the impression this would cover the standard of sleep and that it should be of similar standards experienced when we chose the mattress in store. They have said we will need to pay for an engineer to survey the mattress, and IF a fault is found (according to other online forums this has never happened), then they will refund the cost of the survey and exchange the mattress. As a consumer with the 5yr gaurantee, do I have any rights?

    Has anyone else experienced such poor customer services from this shoddy company? Anyone suggest my next move? Iím tempted to save my money for legal advice rather than a surveyor who will probably achieve nothing. They will only accept a report from a recommended surveyor too!
Page 1
    • BoGoF
    • By BoGoF 12th Jan 19, 8:43 PM
    • 4,009 Posts
    • 3,503 Thanks
    BoGoF
    • #2
    • 12th Jan 19, 8:43 PM
    • #2
    • 12th Jan 19, 8:43 PM
    You would be better posting this in 'Consumer Rights'...
    • dj1471
    • By dj1471 12th Jan 19, 10:31 PM
    • 1,527 Posts
    • 1,072 Thanks
    dj1471
    • #3
    • 12th Jan 19, 10:31 PM
    • #3
    • 12th Jan 19, 10:31 PM
    What does the guarantee say?
    • d0nkeyk0ng
    • By d0nkeyk0ng 13th Jan 19, 12:48 AM
    • 719 Posts
    • 255 Thanks
    d0nkeyk0ng
    • #4
    • 13th Jan 19, 12:48 AM
    • #4
    • 13th Jan 19, 12:48 AM
    Nothing to suggest you have to pay for an inspection:

    https://www.bensonsforbeds.co.uk/5-year-bed-guarantee/
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