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  • FIRST POST
    • koahhe
    • By koahhe 12th Jan 19, 7:23 PM
    • 7Posts
    • 0Thanks
    koahhe
    Ebay/PayPal scammed
    • #1
    • 12th Jan 19, 7:23 PM
    Ebay/PayPal scammed 12th Jan 19 at 7:23 PM
    Hi everyone

    I would appreciate if someone offer some advice on the below.

    I have sold a phone on ebay which was collected from my home and the owner of the eBay and PayPal account has claimed to PayPal that the account was hacked and he didn't authorise this payment. It was a Samsung Note 9 phone and I sold it for 665.

    Before I gave the phone to the buyer I have asked him to leave me a feedback on ebay to say that he collected the phone and he is happy with it. I thought this will cover me but PayPal apparently only offers seller protection if the item was posted with a tracking number. Ebay have said that they released the funds and they can't help me with anything and it's just between me and PayPal.

    PayPal have started their investigation and after two days they decided that it was indeed a fraudulent transaction. I have withdrawn the funds from my PayPal account as soon as the payment cleared so my account is now on a negative balance.

    What are my options now? Will PayPal chase me for the money? I was able to unlink all my cards from my PayPal account so they can't charge them. Shall I take eBay and PayPal to small claims courts and accuse them on neglect? At the end of the day they are the ones that got hacked. Also as a seller on eBay you are forced to accept PayPal as a payment method but I in my opinion they should not allow PayPal payment for collection only transactions if they know that the seller is not protected. Obviously they are very happy to get their fees from these transactions but when something like this happens they don't want to know.

    I would be very grateful if someone could help with some good advice. Thank you in advance.
Page 1
    • marcarm
    • By marcarm 12th Jan 19, 7:28 PM
    • 1,058 Posts
    • 1,359 Thanks
    marcarm
    • #2
    • 12th Jan 19, 7:28 PM
    • #2
    • 12th Jan 19, 7:28 PM
    This is an age-old scam that you have fallen for.

    You cannot accuse them of neglect, if you had read the small-print, you will see seller protection only kicks in when you post to the registered address with tracking, no proof of delivery then no seller protection.

    YOU should not have allowed paypal payment for a collection item, do you have any details for the buyer at all?

    You should be contacting your service provider and getting the phone blacklisted, so at least they have nothing to show for their scam.

    To anyone else reading who might be thinking of this, don't do anything that you THINK may cover you, make sure first by reading the terms that you have signed up for.
    • CoolHotCold
    • By CoolHotCold 12th Jan 19, 7:36 PM
    • 2,110 Posts
    • 1,307 Thanks
    CoolHotCold
    • #3
    • 12th Jan 19, 7:36 PM
    • #3
    • 12th Jan 19, 7:36 PM
    Sorry to be the bearer of bad news

    But it's a scam as old as ebay.

    Pay through Paypal and then collect in person, and then claim through Paypal the payment wasn't authorised or the item wasn't received.

    And because you didn't follow the seller protection on paypal which states youre only protected if you send to this registered and verified address.

    I'm afraid you're out 665 and will either have to pay Paypal or they'll refer it to their debt recovery team.
    • Mr.Generous
    • By Mr.Generous 12th Jan 19, 7:41 PM
    • 2,283 Posts
    • 3,392 Thanks
    Mr.Generous
    • #4
    • 12th Jan 19, 7:41 PM
    • #4
    • 12th Jan 19, 7:41 PM
    Tell them you will report it to the police and use your home cctv footage of the person collecting the phone to assist in the investigation. Then see what they say. Did you clock any car they arrived in?
    • waamo
    • By waamo 12th Jan 19, 7:43 PM
    • 6,034 Posts
    • 7,835 Thanks
    waamo
    • #5
    • 12th Jan 19, 7:43 PM
    • #5
    • 12th Jan 19, 7:43 PM
    How can you take them to the small claims court when you haven't actually lost any money yet?

    If anything it's them that will be taking you to court.
    This space for hire.
    • koahhe
    • By koahhe 12th Jan 19, 8:00 PM
    • 7 Posts
    • 0 Thanks
    koahhe
    • #6
    • 12th Jan 19, 8:00 PM
    • #6
    • 12th Jan 19, 8:00 PM
    This is an age-old scam that you have fallen for.

    You cannot accuse them of neglect, if you had read the small-print, you will see seller protection only kicks in when you post to the registered address with tracking, no proof of delivery then no seller protection.

    YOU should not have allowed paypal payment for a collection item, do you have any details for the buyer at all?

    You should be contacting your service provider and getting the phone blacklisted, so at least they have nothing to show for their scam.

    To anyone else reading who might be thinking of this, don't do anything that you THINK may cover you, make sure first by reading the terms that you have signed up for.
    Originally posted by marcarm
    I have the buyer's details but what can I do with them if he says he's account was hacked? The phone is blacklisted already.
    • marcarm
    • By marcarm 12th Jan 19, 8:18 PM
    • 1,058 Posts
    • 1,359 Thanks
    marcarm
    • #7
    • 12th Jan 19, 8:18 PM
    • #7
    • 12th Jan 19, 8:18 PM
    I have the buyer's details but what can I do with them if he says he's account was hacked? The phone is blacklisted already.
    Originally posted by koahhe
    His account has not been hacked, that's where the scam comes in.

    He SAYS it is an unauthorised transaction, does not mean that it is.

    Are the buyers details genuine?
    • pinkshoes
    • By pinkshoes 12th Jan 19, 8:25 PM
    • 16,312 Posts
    • 22,461 Thanks
    pinkshoes
    • #8
    • 12th Jan 19, 8:25 PM
    • #8
    • 12th Jan 19, 8:25 PM
    Paypal makes it VERY clear saying that to have protection you MUST send it tracked to the PayPal address.

    I'm amazed they bothered going down the hacked route. A scammer could have just claimed to have not received it to get their money back.

    By unlinking your cards from PayPal, it is PayPal losing out, not you. Obviously you will be barred from ever using PayPal again, and might get away with it, but at that amount, PayPal might take legal action against you to recover the money.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • koahhe
    • By koahhe 12th Jan 19, 8:47 PM
    • 7 Posts
    • 0 Thanks
    koahhe
    • #9
    • 12th Jan 19, 8:47 PM
    • #9
    • 12th Jan 19, 8:47 PM
    Before handing over the phone I have asked the buyer to give me feedback on ebay saying that he collected the phone and he is happy with it which he did. I have sold and bought a lot of stuff on ebay for more than 15 years and was aware of the scams going around but I thought that as long as I have the eBay feedback left on my account I will be safe.

    The registered address on buyers account is somewhere in Lincolnshire and I live in London so it's not very convenient for me to pay them a visit. I wish I had spotted that before handing over the phone but everything happened very quick. He got in touch, paid before arriving and collected it in about 30 minutes.
    • gardner1
    • By gardner1 12th Jan 19, 8:52 PM
    • 2,981 Posts
    • 4,625 Thanks
    gardner1
    "I have sold and bought a lot of stuff on ebay for more than 15 years and was aware of the scams going around".........cant believe the OP has never heard of cash on collection
    • koahhe
    • By koahhe 12th Jan 19, 9:36 PM
    • 7 Posts
    • 0 Thanks
    koahhe
    His account has not been hacked, that's where the scam comes in.

    He SAYS it is an unauthorised transaction, does not mean that it is.

    Are the buyers details genuine?
    Originally posted by marcarm
    The buyers details are genuine. The address on the eBay account is a address of a nursery in Lancashire and I have called the number on the account and spoke with a lady who seemed very genuine, I have recorded the conversation. She said she didn't use ebay for a very long time and the day before she noticed the PayPal transaction on her account. I have searched her and the nursery is registered with Ofsted on her name. The phone was collected by a guy who said he is buyers boyfriend. He was logged in on her ebay account and he left me feedback before leaving my house. Unfortunately I don't have any details of this guy. I have it reported to the police and Action Fraud and that's where it will probably end.
    • AndyMc.....
    • By AndyMc..... 12th Jan 19, 9:53 PM
    • 3,027 Posts
    • 1,861 Thanks
    AndyMc.....
    The buyers details are genuine. The address on the eBay account is a address of a nursery in Lancashire and I have called the number on the account and spoke with a lady who seemed very genuine, I have recorded the conversation. She said she didn't use ebay for a very long time and the day before she noticed the PayPal transaction on her account. I have searched her and the nursery is registered with Ofsted on her name. The phone was collected by a guy who said he is buyers boyfriend. He was logged in on her ebay account and he left me feedback before leaving my house. Unfortunately I don't have any details of this guy. I have it reported to the police and Action Fraud and that's where it will probably end.
    Originally posted by koahhe
    Unfortunately it probably will.

    Have you blocked the handset?
    don't count your chickens before they're hatched
    • hollydays
    • By hollydays 12th Jan 19, 10:07 PM
    • 16,974 Posts
    • 13,113 Thanks
    hollydays
    The buyers details are genuine. The address on the eBay account is a address of a nursery in Lancashire and I have called the number on the account and spoke with a lady who seemed very genuine, I have recorded the conversation. She said she didn't use ebay for a very long time and the day before she noticed the PayPal transaction on her account. I have searched her and the nursery is registered with Ofsted on her name. The phone was collected by a guy who said he is buyers boyfriend. He was logged in on her ebay account and he left me feedback before leaving my house. Unfortunately I don't have any details of this guy. I have it reported to the police and Action Fraud and that's where it will probably end.
    Originally posted by koahhe
    Blackburn?
    • davidmcn
    • By davidmcn 12th Jan 19, 10:10 PM
    • 10,438 Posts
    • 11,413 Thanks
    davidmcn
    I have the buyer's details but what can I do with them if he says he's account was hacked?
    Originally posted by koahhe
    You could sue him and see what a civil court makes of your respective stories.
    • koahhe
    • By koahhe 12th Jan 19, 11:03 PM
    • 7 Posts
    • 0 Thanks
    koahhe
    Unfortunately it probably will.

    Have you blocked the handset?
    Originally posted by AndyMc.....
    Yes I have blacklisted the phone already.
    • koahhe
    • By koahhe 12th Jan 19, 11:05 PM
    • 7 Posts
    • 0 Thanks
    koahhe
    Blackburn?
    Originally posted by hollydays
    It's not Blackburn. It's a small city to the west.
    • AndyMc.....
    • By AndyMc..... 12th Jan 19, 11:07 PM
    • 3,027 Posts
    • 1,861 Thanks
    AndyMc.....
    Blackburn?
    Originally posted by hollydays
    What's that got to do with anything?
    don't count your chickens before they're hatched
    • koahhe
    • By koahhe 12th Jan 19, 11:17 PM
    • 7 Posts
    • 0 Thanks
    koahhe
    You could sue him and see what a civil court makes of your respective stories.
    Originally posted by davidmcn
    I did think about this option too. Before he left the guy asked me if I can email the invoice of the phone to the buyers address wich was exactly the email the buyer has on paypal. When I spoke with her on the phone she seemed genuine but how is it possible to have your email , paypal and ebay hacked and you not to notice any weird things happening? I dont know. I find very strange all that happened.
    • dj1471
    • By dj1471 13th Jan 19, 12:33 PM
    • 1,513 Posts
    • 1,064 Thanks
    dj1471
    If the email account is compromised it's easy to get other passwords reset and delete the evidence, so it's entirely possible for the victim not to notice if they don't use the accounts regularly.
    • hollydays
    • By hollydays 13th Jan 19, 12:34 PM
    • 16,974 Posts
    • 13,113 Thanks
    hollydays
    What's that got to do with anything?
    Originally posted by AndyMc.....
    Thought youd be following me..
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