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  • FIRST POST
    • thetriggerhappypwner
    • By thetriggerhappypwner 12th Jan 19, 2:02 PM
    • 233Posts
    • 85Thanks
    thetriggerhappypwner
    EDF Energy and penalties...
    • #1
    • 12th Jan 19, 2:02 PM
    EDF Energy and penalties... 12th Jan 19 at 2:02 PM
    Hello MSE fans!

    I was hoping to get some advice here.

    I have been with EDF Energy since around February 2016, and despite getting a reasonable deal of around 11p per kWh, that has jumpped to more than 17p now. I have discovered that they offer cheaper deals, but ONLY if you hand over your bank details so they can take whatever they want when they want.

    My point is this, they have a deal for 14.(something)p per kWh, but only if you pay by direct debit, but charge what I feel is a penalty for not giving your bank details.

    What I am being charged has slowly increased and it is now on the border of having to sacrifice my heating to keep my bills down. I have done everything to try and reduce my consumption, this includes, converting all of my lights and lamps to LED, turning off everything that I dont use, only leaving on my low consumption entertainment center, in standby, with everything on, it draws around 10 to 15 watts...

    I will never know why my bills keep going up despite making these changes to cut back, like converting my lights to LED.

    Why does it appear that energy companies are allowed to charge a penalty for not handing over your bank details to them to effectively take out what they want when they want?

    I am on a fixed income, I cannot do DD, because, I cannot garuntee the payment. I have paid every 2 weeks a specific amount, and since joining them in February 2016, I have never ended up owing them any money, it has always been them that have owed me money like they do now, at close to 200!

    That was the feeble excuse thay came up with as well. "If you dont pay by direct debit, we cannot garuntee the payment", and that gives them the right to charge more for energy? This is a penalty and I am sure it is unlawful.

    Anyone?
    Last edited by thetriggerhappypwner; 12-01-2019 at 2:10 PM.
Page 1
    • wavelets
    • By wavelets 12th Jan 19, 2:10 PM
    • 1,162 Posts
    • 486 Thanks
    wavelets
    • #2
    • 12th Jan 19, 2:10 PM
    • #2
    • 12th Jan 19, 2:10 PM
    Hello MSE fans!

    I was hoping to get some advice here.

    I have been with EDF Energy since around February 2016, and despite getting a reasonable deal of around 11p per kWh, that has jumpped to 17p now. I have discovered that they offer cheaper deals, but ONLY if you hand over your bank details so they can take whatever they want when they want.

    My point is this, they have a deal for 14.(something)p per kWh, but only if you pay by direct debit, but charge what I feel is a penalty for not giving your bank details.

    What I am being charged has slowly increased and it is now on the border of having to sacrifice my heating to keep my bills down. I have done everything to try and reduce my consumption, this includes, converting all of my lights and lamps to LED, turning off everything that I dont use, only leaving on my low consumption entertainment center, in standby, with everything on, it draws around 10 to 20 watts...

    I will never know why my bills keep going up despite making these changes to cut back, like converting my lights to LED.

    Why does it appear that energy companies are allowed to charge a penalty for not handing over your bank details to them to effectively take out what they want when they want?

    I am on a fixed income, I cannot do DD, because, I cannot garuntee the payment. I have paid every 2 weeks a specific amount, and since joining them in February 2016, I have never ended up owing them any money, it has always been them that have owed me money like they do now, at close to 200!

    That was the feeble excuse thay came up with as well. "If you dont pay by direct debit, we cannot garuntee the payment", and that gives them the right to charge more for energy? This is a penalty and I am sure it is unlawful.

    Anyone?
    Originally posted by thetriggerhappypwner
    I am sure your are, at best, misguided
    • thetriggerhappypwner
    • By thetriggerhappypwner 12th Jan 19, 2:11 PM
    • 233 Posts
    • 85 Thanks
    thetriggerhappypwner
    • #3
    • 12th Jan 19, 2:11 PM
    • #3
    • 12th Jan 19, 2:11 PM
    3p on EVERY kWh adds up to a lot of money.

    Please explain your reasoning wavelets.
    • wavelets
    • By wavelets 12th Jan 19, 2:24 PM
    • 1,162 Posts
    • 486 Thanks
    wavelets
    • #4
    • 12th Jan 19, 2:24 PM
    • #4
    • 12th Jan 19, 2:24 PM
    3p on EVERY kWh adds up to a lot of money.

    Please explain your reasoning wavelets.
    Originally posted by thetriggerhappypwner
    Paying by monthly direct debit can cut bills by up to 90 each year... So if you can do this, go for it.
    https://www.moneysavingexpert.com/utilities/you-switch-gas-electricity/

    MSE would not engage in encouraging any unlawful activity.
    • AndyPK
    • By AndyPK 12th Jan 19, 2:29 PM
    • 3,662 Posts
    • 1,089 Thanks
    AndyPK
    • #5
    • 12th Jan 19, 2:29 PM
    • #5
    • 12th Jan 19, 2:29 PM
    Martin encouraged us to ask for credit back in April/May?
    Put it in your bank, and then don't spend it!
    Then go onto DD.

    Would that work for you ?
    • thetriggerhappypwner
    • By thetriggerhappypwner 12th Jan 19, 2:30 PM
    • 233 Posts
    • 85 Thanks
    thetriggerhappypwner
    • #6
    • 12th Jan 19, 2:30 PM
    • #6
    • 12th Jan 19, 2:30 PM
    At no time have I asked MSE to engage in any kind of unlawful activity. I am accusing EDF Energy of this, by charging a penalty as described above.

    @AndyPK, that is not the issue here. Please read my first post again, more carefully.
    • Anthorn
    • By Anthorn 12th Jan 19, 3:25 PM
    • 4,292 Posts
    • 1,192 Thanks
    Anthorn
    • #7
    • 12th Jan 19, 3:25 PM
    • #7
    • 12th Jan 19, 3:25 PM
    Hello MSE fans!

    I was hoping to get some advice here.

    I have been with EDF Energy since around February 2016, and despite getting a reasonable deal of around 11p per kWh, that has jumpped to more than 17p now. I have discovered that they offer cheaper deals, but ONLY if you hand over your bank details so they can take whatever they want when they want.

    My point is this, they have a deal for 14.(something)p per kWh, but only if you pay by direct debit, but charge what I feel is a penalty for not giving your bank details.

    What I am being charged has slowly increased and it is now on the border of having to sacrifice my heating to keep my bills down. I have done everything to try and reduce my consumption, this includes, converting all of my lights and lamps to LED, turning off everything that I dont use, only leaving on my low consumption entertainment center, in standby, with everything on, it draws around 10 to 15 watts...

    I will never know why my bills keep going up despite making these changes to cut back, like converting my lights to LED.

    Why does it appear that energy companies are allowed to charge a penalty for not handing over your bank details to them to effectively take out what they want when they want?

    I am on a fixed income, I cannot do DD, because, I cannot garuntee the payment. I have paid every 2 weeks a specific amount, and since joining them in February 2016, I have never ended up owing them any money, it has always been them that have owed me money like they do now, at close to 200!

    That was the feeble excuse thay came up with as well. "If you dont pay by direct debit, we cannot garuntee the payment", and that gives them the right to charge more for energy? This is a penalty and I am sure it is unlawful.

    Anyone?
    Originally posted by thetriggerhappypwner
    Much the same as most energy suppliers in that the cheapest tariffs are only available if you pay by Direct Debit and perhaps also if you have a smart meter fitted by them and may in addition have other attached conditions.

    My own tariff with EDF is the Exclusive Easy Online Dec 19 which specifies Direct Debit, smart meter and only online chat for support. If I fail to do that the penalty is to be transferred to their default variable tariff and pay exit fees of 35 per fuel.

    Btw if anyone is considering an EDF Easy Online tariff now you missed the boat: The current Easy Online Feb 20 on my consumption is 89 p.a. more.
    • antrobus
    • By antrobus 12th Jan 19, 3:36 PM
    • 16,625 Posts
    • 23,551 Thanks
    antrobus
    • #8
    • 12th Jan 19, 3:36 PM
    • #8
    • 12th Jan 19, 3:36 PM
    ...

    My point is this, they have a deal for 14.(something)p per kWh, but only if you pay by direct debit, but charge what I feel is a penalty for not giving your bank details...
    Originally posted by thetriggerhappypwner
    I don't understand. If you want to pay by direct debit, you have to supply your bank details. If you don't want to supply your bank details, you can't pay by DD, and thus any DD only tariff is unavailable to you.
    • Robin9
    • By Robin9 12th Jan 19, 3:47 PM
    • 3,915 Posts
    • 2,491 Thanks
    Robin9
    • #9
    • 12th Jan 19, 3:47 PM
    • #9
    • 12th Jan 19, 3:47 PM
    This is a penalty and I am sure it is unlawful.

    Anyone?
    Originally posted by thetriggerhappypwner
    No it's the other way around. The DD is a reward for reducing the amount of the suppliers costs.
    Never pay on an estimated bill
    • The Fat Controller
    • By The Fat Controller 12th Jan 19, 7:23 PM
    • 80 Posts
    • 44 Thanks
    The Fat Controller
    Move to Direct Debit (Whole Amount) Monthly and you can access the cheaper tariffs.

    You (or EDF) read the meter once a month as requested, they bill you every month in arrears for the ACTUAL amount of energy you have used.

    My last bill was generated on 19 December, payment date 9 January, so over 2 weeks to plan on having the money in the right place.

    It works well with my smart meters, but they were not compulsory when I moved to this billing method.

    If you can cope with the seasonal variations of bills it is a great way to pay.
    • thetriggerhappypwner
    • By thetriggerhappypwner 13th Jan 19, 10:44 AM
    • 233 Posts
    • 85 Thanks
    thetriggerhappypwner
    I cannot garantee the payment, this is why I am not keen on handing over my bank details to them. EDF Energy seem to be incapable of understanding this, and probably see the "" sign rolling in thier eyes knowing they can get more money out of me through some policy they made up about being allowed to hammer people who dont pay by "direct debit".

    I am not sure how many times I have to explain this...

    The excuse they fabricated to justify this higher price was that they "cannot garantee the payment", which to me, translates to "you don't pay your bills" when in fact I have been in constant credit since I joined them in February 2016, and in April 2017, I was in credit by the better part of 500. How they can justify this is beyond me. I am reasonably sure that they are doing somthing illegal here. Could it be fraud because they are unjustly enriching themselves, or maybe extortion?

    I am unsure what word I should use to justify this except "penalty" which to my understanding, energy companies like EDF Energy are NOT allowed to charge, except when and IF I ever fall behind with my bills, which I never ever have.

    When I can't pay, I usually phone them up, and tell them, and double up the next time, to cover the previous payment. So why they are targeting me, and probably everyone else who won't give them bank details is beyond me, what law gives them the right to get away with what is effectively extortion?

    When I first joined EDF, my kWh rate was around 11p, how in just 3 years has that gone up to 17p? I honestly don't know.

    Perhaps I can get them for mis selling or something similar?
    • The Fat Controller
    • By The Fat Controller 13th Jan 19, 11:30 AM
    • 80 Posts
    • 44 Thanks
    The Fat Controller
    When I first joined EDF, my kWh rate was around 11p, how in just 3 years has that gone up to 17p? I honestly don't know.
    Because wholesale prices have gone up, see this chart

    https://www.ofgem.gov.uk/data-portal/all-charts/policy-area/electricity-wholesale-market

    You have absolutely no chance of getting them for anything.
    • thetriggerhappypwner
    • By thetriggerhappypwner 13th Jan 19, 11:35 AM
    • 233 Posts
    • 85 Thanks
    thetriggerhappypwner
    So apart from risking going overdrawn at my bank, and owing them money, what do you suggest? Give them my bank details to take out as much as they want when they want? I dont think so.
    Last edited by thetriggerhappypwner; 13-01-2019 at 11:40 AM.
    • The Fat Controller
    • By The Fat Controller 13th Jan 19, 11:52 AM
    • 80 Posts
    • 44 Thanks
    The Fat Controller
    I do not understand how you ever got to be 500 in CREDIT if you are having issues paying your bill.

    What payment plan are you actually on and how often do they bill you ?
    • AndyPK
    • By AndyPK 13th Jan 19, 12:17 PM
    • 3,662 Posts
    • 1,089 Thanks
    AndyPK
    All companies (phone, electric etc) like Direct Debits because it is cheaper for them to operate, and not because they can withdraw whatever amount they like. This is a 1970's attitude which is just not true. To save yourself money, you need to work out how you can make them work, so you give them less.

    1. You can choose the date of the DD per month.
    2. I don't know what happens if the money is not available on the date. I suggest you read the small print and see what it says.
    • The Fat Controller
    • By The Fat Controller 13th Jan 19, 12:37 PM
    • 80 Posts
    • 44 Thanks
    The Fat Controller
    EDF offer this, as I posted before.

    https://edfenergyuk.custhelp.com/app/answers/detail/a_id/1432/~/how-does-direct-debit-whole-amount-%28monthly%29-work%3F
    • thetriggerhappypwner
    • By thetriggerhappypwner 13th Jan 19, 2:14 PM
    • 233 Posts
    • 85 Thanks
    thetriggerhappypwner
    So here is a question...

    Can I cap the amount that they are able to take? Similar to a standing order if you like.

    As for 500 credit, I pay a particular amount every 2 weeks, consistent with my income. It had built up over a period of around 18 months.
    Last edited by thetriggerhappypwner; 13-01-2019 at 2:27 PM.
    • Nebulous2
    • By Nebulous2 13th Jan 19, 2:41 PM
    • 2,239 Posts
    • 1,441 Thanks
    Nebulous2
    So here is a question...

    Can I cap the amount that they are able to take? Similar to a standing order if you like.

    As for 500 credit, I pay a particular amount every 2 weeks, consistent with my income. It had built up over a period of around 18 months.
    Originally posted by thetriggerhappypwner
    Dd amounts can only be altered by notifying you in advance. There is also the direct debit guarantee, which gives you - as it says - some guarantees about how it will be operated.
    • The Fat Controller
    • By The Fat Controller 13th Jan 19, 2:48 PM
    • 80 Posts
    • 44 Thanks
    The Fat Controller
    I am still totally confused as to why you pay them every 2 weeks, are you now in arrears and clearing a balance ?

    Why did you overpay to such an extent that you were 500 in credit ?

    How often do you read the meter and get billed ?
    • matelodave
    • By matelodave 13th Jan 19, 2:51 PM
    • 4,280 Posts
    • 2,702 Thanks
    matelodave
    No you cant cap the amount, because you've agreed to pay for the WHOLE AMOUNT every month - it's in the title. If you use more you pay more and if you use less you pay less. Most direct debits are averaged over the year so you pay the same both in winter and summer - the trick is to work out what the correct amount should be so that you dont end up hundres in credit or hundreds in arrears.

    Regarding your credit, if you pay a fixed amount every two weeks then that's not a great deal different to a fixed DD amount every four weeks. You seem to have been significantly overpaying to end up being 500 in credit.

    It costs the energy company less money to collect your DD than it does to process a cheque, cash or run the PayGo system and they are passing some of that saving back to those customers who agree to have a DD.
    Likewise it should cost them less to collect meter readings via a smart meter than is does by having to do it manually by sending a meter reader round to do it so they can offer a discount for those who choose to have a smart meter

    You are not being penalised for not having a direct debit, you are just choosing not to get the benefit of the DD discount which is your prerogative, but please dont whinge about it.
    Last edited by matelodave; 13-01-2019 at 2:53 PM.
    Never under estimate the power of stupid people in large numbers
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