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  • FIRST POST
    • jac261
    • By jac261 12th Jan 19, 10:44 AM
    • 19Posts
    • 2Thanks
    jac261
    Bespoke furniture damaged
    • #1
    • 12th Jan 19, 10:44 AM
    Bespoke furniture damaged 12th Jan 19 at 10:44 AM
    In August we ordered our children a bed from a company who specialise in making bespoke beds.
    Initially we had problems being told it would be delivered on such a date and it never happened. We did get a refund and were told if we ordered again we could expect delivery in January. For once they were true to their word.

    So on Wednesday evening our bed arrived and the fitters built it for us in the room. After they left we had a good look and found so many issues with it. Some that Iím scared to let my children sleep on it. Itís a double double bunk bed and my main issue with it is the lack of support the mattress base has at the top of the bed. There is a support beam but itís currently supporting.....thin air!!!
    Other issues are: theyíve drilled right though the side of the ends of the bed, the paint finish is terrible despite boasting that theyíre best in their field (the bed was hand painted with a roller and has an orange peel effect to it) The drawers under the bed donít line up when they close and have random screws poking out of them. There is also an additional drawer and not what we originally ordered. The wood is split where theyíre drilled straight into it, theyíve almost missed the wood where theyve screwed into it and thereís a bulge at the front of the bed where the screw is and anyway, Iím sure you get the jist of problems.

    I have contacted them and I felt like they almost laughed at me and said these things are cosmetic and that the bed is structurally sound. But they will get their fitters to come round and rectify the problem when theyíre next in the area.....this company is based in Ireland and we waited 4+ months for this bed to come so I donít see the fitters coming by anytime soon.
    So in the meantime I have a huge bed sat in my girls bedroom that I will not use, my upstairs has been turned upside down with the stuff out of the bedroom and I donít know what to do.

    Where do I go from here?
    We paid via AmEx and the bed wasnít far off £1k

    Thank you if you managed to read all of this 😊

    I have photos but canít see how you can add them on here (or if you can)
Page 1
    • Rosemary7391
    • By Rosemary7391 12th Jan 19, 10:52 AM
    • 2,727 Posts
    • 4,725 Thanks
    Rosemary7391
    • #2
    • 12th Jan 19, 10:52 AM
    • #2
    • 12th Jan 19, 10:52 AM
    With the photos, you can upload them to a site like photobucket and post the link. I'm not sure if you have enough posts to be allowed to post links. If it won't let you just replace the dots with spaces and someone else will fix it for you
    Slinkies 2018 Challenge - 0/80lb lost
    • Aylesbury Duck
    • By Aylesbury Duck 12th Jan 19, 11:58 AM
    • 3,188 Posts
    • 4,254 Thanks
    Aylesbury Duck
    • #3
    • 12th Jan 19, 11:58 AM
    • #3
    • 12th Jan 19, 11:58 AM
    Where do you go from here? Make a thorough list of all the problems, take photos of each one and write to them telling them what resolution you want (which is what, to reject the bed for a full refund? Money off?) and giving them a reasonable time to sort it. Do not use the bed in the meantime. If you are going to reject it, do not use it.

    I don't know much about Amex but assuming they provide the same cover most credit cards do, they are your next port of call if the supplier won't put right the problems.
    • askmeaboutsofas
    • By askmeaboutsofas 12th Jan 19, 11:59 AM
    • 132 Posts
    • 109 Thanks
    askmeaboutsofas
    • #4
    • 12th Jan 19, 11:59 AM
    • #4
    • 12th Jan 19, 11:59 AM
    First question is, what would you like them to do about it? If you want them to take it back and refund you, tell them that you are exercising your 30 day right to reject due to it being of unsatisfactory quality. They will probably want to send someone to inspect it.

    If they delay this unreasonably or say that it isn't faulty, take it to your credit card company. If they do send someone and their technician declares it not faulty, you can arrange your own inspection through an independent company. Be aware that there's no guarantee that the person doing the inspection will agree with you about the faults, although from what you've described it does sound pretty bad.

    It is not relevant that these faults are cosmetic, as the item you purchased was a bespoke order and not dirt cheap or sold as a second, any reasonable person would expect it to be in brand new condition and reasonably well made.
    Well informed on the subjects of sofas and wood furniture, and well opinionated on everything else
    • jac261
    • By jac261 12th Jan 19, 3:09 PM
    • 19 Posts
    • 2 Thanks
    jac261
    • #5
    • 12th Jan 19, 3:09 PM
    • #5
    • 12th Jan 19, 3:09 PM
    Thank you for your replies

    We would like them to come and take the bed away and issue a refund. I donít think itís going to be that simple though.
    I have made a list and taken photos of the concerning areas.
    I will have an email written up and see where we go from there.
    • hollydays
    • By hollydays 12th Jan 19, 6:39 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    • #6
    • 12th Jan 19, 6:39 PM
    • #6
    • 12th Jan 19, 6:39 PM
    I remember a thread about this and after looking at other designers of MDF " fantasy" beds thinking there were other small companies out there who were making dangerous beds

    www.yorkshirepost.co.uk/news/crime/police-blast-unjust-social-media-comments-about-family-after-baby-death-cot-designer-jailed-1-9416577
    Last edited by hollydays; 12-01-2019 at 6:45 PM.
    • hollydays
    • By hollydays 12th Jan 19, 6:46 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    • #7
    • 12th Jan 19, 6:46 PM
    • #7
    • 12th Jan 19, 6:46 PM
    What age do they state the beds are suitable for?
    • AndyMc.....
    • By AndyMc..... 12th Jan 19, 7:06 PM
    • 3,059 Posts
    • 1,875 Thanks
    AndyMc.....
    • #8
    • 12th Jan 19, 7:06 PM
    • #8
    • 12th Jan 19, 7:06 PM
    What age do they state the beds are suitable for?
    Originally posted by hollydays
    Why is that relevant? The OP isn't happy with the quality of the bed.
    don't count your chickens before they're hatched
    • hollydays
    • By hollydays 12th Jan 19, 10:08 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    • #9
    • 12th Jan 19, 10:08 PM
    • #9
    • 12th Jan 19, 10:08 PM
    Why is that relevant? The OP isn't happy with the quality of the bed.
    Originally posted by AndyMc.....
    I was asking the op.
    Why is it relevant you replying.
    • AndyMc.....
    • By AndyMc..... 12th Jan 19, 11:05 PM
    • 3,059 Posts
    • 1,875 Thanks
    AndyMc.....
    I was asking the op.
    Why is it relevant you replying.
    Originally posted by hollydays
    You're not helping.
    don't count your chickens before they're hatched
    • hollydays
    • By hollydays 12th Jan 19, 11:15 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    You're not helping.
    Originally posted by AndyMc.....
    Please don't clog up the thread with irrelevant posts.
    If you don't understand a post, wait till someone comes along who does.
    • AndyMc.....
    • By AndyMc..... 13th Jan 19, 11:14 AM
    • 3,059 Posts
    • 1,875 Thanks
    AndyMc.....
    Please don't clog up the thread with irrelevant posts.
    If you don't understand a post, wait till someone comes along who does.
    Originally posted by hollydays
    Pot and kettle come to mind.
    don't count your chickens before they're hatched
    • jac261
    • By jac261 13th Jan 19, 3:17 PM
    • 19 Posts
    • 2 Thanks
    jac261
    What age do they state the beds are suitable for?
    Originally posted by hollydays
    They have no age range on them on their website (not that I have seen anyway)
    • jac261
    • By jac261 13th Jan 19, 3:19 PM
    • 19 Posts
    • 2 Thanks
    jac261
    I remember a thread about this and after looking at other designers of MDF " fantasy" beds thinking there were other small companies out there who were making dangerous beds

    www.yorkshirepost.co.uk/news/crime/police-blast-unjust-social-media-comments-about-family-after-baby-death-cot-designer-jailed-1-9416577
    Originally posted by hollydays


    Thatís awful
    • hollydays
    • By hollydays 13th Jan 19, 3:49 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    https://www.sgs.com/en/news/2015/07/safeguards-12215-eu-new-european-standard-for-bunk-beds-and-high-beds-has-been-published-en-747
    • hollydays
    • By hollydays 13th Jan 19, 3:53 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    www.bedfed.org.uk/consumers/bed-hub/bed-and-mattress-advice-for-children

    Children under 6 not advised to use the top bunk.
    • AndyMc.....
    • By AndyMc..... 13th Jan 19, 3:56 PM
    • 3,059 Posts
    • 1,875 Thanks
    AndyMc.....
    www.bedfed.org.uk/consumers/bed-hub/bed-and-mattress-advice-for-children

    Children under 6 not advised to use the top bunk.
    Originally posted by hollydays
    How does that help the OP?
    don't count your chickens before they're hatched
    • hollydays
    • By hollydays 13th Jan 19, 4:02 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    https://www.lincolnshirelive.co.uk/news/local-news/childrens-bed-manufacturer-prosecuted-selling-2047019
    • hollydays
    • By hollydays 13th Jan 19, 4:09 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    How does that help the OP?
    Originally posted by AndyMc.....
    More to the point, how are you helping the op.
    • hollydays
    • By hollydays 13th Jan 19, 4:10 PM
    • 16,994 Posts
    • 13,130 Thanks
    hollydays
    Op

    A bunk bed acquired by Lincolnshire Trading Standards was tested against the British Standard for safety and failed in a number of areas including insufficient ventilation on the bed base and issues with the safety barrier.
    There were no instructions, fixings or pre-drilled holes provided and no markings or warnings on the bunk bed stating that it complied.

    ***When buying bunk beds, consumers are advised to check the product has been tested to the British Standard and is marked accordingly.***

    If anyone is concerned about a bunk bed they have purchased, please call the national Citizens Advice Bureau helpline on 03454 040506.

    Just to highlight my links with ***as some seem to have difficulty understanding.
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