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  • FIRST POST
    • dreamypuma
    • By dreamypuma 10th Jan 19, 7:28 PM
    • 1,075Posts
    • 541Thanks
    dreamypuma
    EON Smart Meters
    • #1
    • 10th Jan 19, 7:28 PM
    EON Smart Meters 10th Jan 19 at 7:28 PM
    I'm looking to switch to EON on a tariff which makes installation of a Smart Meter conditional. I understand that certain suppliers have been given authority to continue installing SMETS1 meters until the end of March. If EON offer me a SMETS1 meter, can I decline this in favour of a SMETS2?

    Avoiding SMETS1 Meter installation is the primary reason I have avoided our cheapest fixed price supply option, LUMO. (as well as mixed feedback), so i'm really keen to ensure only a SMETS2 meter is installed.
    My farts hospitalize small children
Page 15
  • E.ON Company Representative: Malc
    E.ON Customer Supplied Meters
    I wonder who installs electric meters for private customers. Obviously the energy company will need to be involved to update the billing with the closing reading of the old meter and the opening reading of the new meter. Also might involve updating the meter reference number wherever that's managed.
    Originally posted by oliverbrown
    Not until such time your existing meter is end of life and traditional meters are out of production.

    I'm waiting on Malc's reply about E.on installing user-supplied meters. Something like this might be worth buying and storing away until the relevant time: http://www.em-lite.co.uk/generation_metering.htm

    I'm not sure on the service life of these units but I think 20 years from date of manufacture is not uncommon.
    Originally posted by oliverbrown
    Hi Malc,

    Have you got any news as to whether customers can supply their own meters to your meter installers?
    Originally posted by oliverbrown

    Hello oliverbrown and I'm sorry for the delay coming back to you on the question of customer supplied meters. I've now received a response from our metering specialists.

    We've had a very low number of enquiries about this over the years which has almost exclusively come from industrial and commercial concerns rather than residential customers. We will always meet the relevant legislation and, given the lack of precedent noted above, will need to look at each request on a case by case basis.

    As the supplier, we need to agree to any installation with the customer and can only reject a request if we've a valid reason for doing so.

    We would ask for written details of the meter the customer wanted us to fit for our approval. We would also need written approval we could charge for an aborted installation if the meter turned out not to be fit for purpose or for any early life replacement of the customer provided meter.

    Valid reasons for rejecting a customer supplied meter would include it not complying with UK manufacturing standards; is not metrologically compliant with obligated standards; or isn't in a condition suitable for installation. As the industry appointed meter operator, we must comply with installation and operational codes of practice (governed by MoCOPA for electric meters). We've a responsibility to make sure the meter is safe, robust and accurate and will remain so for around 15 years of its operating life.

    Consequently, we need written confirmation that if we need to replace the meter ahead of 15 years (the current estimated life of a SMETS2 meter) the customer accepts our charges for removing the customer supplied meter and fitting a replacement. These are additional costs to us as a result of the customer's instructions.

    We can support the customer in their request provided they share in the difficulty, complexity and cost of adhering to this request. To be clear, we would look to pass on almost all the costs involved with the final total being determined on a case by case basis once a formal request has been received.

    Sorry again for the delay replying oliverbrown.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Hi Malc,

    I'm still being lied to in your communications. I attach a letter from your company I got today.

    I do not need to have my meters changed and I did not agree to have smart meters installed.

    I realise there's nothing you can do to stop this, I'm just highlighting your company's devious tactics to anyone else that may be interested.

    Originally posted by oliverbrown
    Thanks, I will consider that. The staff here have confirmed I did not agree to have smart meters installed, only to be contacted about them.

    This letter can only be described as a lie, since E.on know what they are telling me to be incorrect. Quite astonishing really.
    Originally posted by oliverbrown

    Many thanks for this oliverbrown. I've passed your comments through to the relevant people.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • oliverbrown
    • By oliverbrown 15th Jan 20, 6:21 PM
    • 128 Posts
    • 84 Thanks
    oliverbrown
    Hello oliverbrown and I'm sorry for the delay coming back to you on the question of customer supplied meters. I've now received a response from our metering specialists.
    Originally posted by E.ON Company Representative: Malc
    Hi Malc and thanks for the comprehensive reply.

    I'd be interested to know if the electricity meter I previously linked to would be suitable for installation: http://www.em-lite.co.uk/generation_metering.htm

    The device claims "full MID (Measuring Instruments Directive", is that of any relevance to its suitability? Would MOCOPA respond to consumer queries?
    • Paul_Moran
    • By Paul_Moran 16th Jan 20, 12:54 PM
    • 9 Posts
    • 2 Thanks
    Paul_Moran
    I had SMETS 2 gas and electricity meters installed by Ovo Energy on 15 August 2019, and they seemed to be working perfectly when I switched to E.ON the following month.

    E.ON had no trouble taking over the gas meter, but they have still not switched the electricity meter. So, after 4 months with E.ON, no final electricity statement from Ovo, no quarterly electricity bill from E.ON, no electricity details on my IHD. And the best information E.ON customer service can offer (today) is:

    "We have a ''known issue'' where we're having problems with switching electricity SMETTS 2 smart meters from supplier to supplier.
    Our specialist metering team is working to fix the issue as soon as possible, but we're unable to give a timescale as to when the fix will happen as yet."

    More or less what they told me two months ago, so clearly not an urgent issue for E.ON! Yet Industry bodies continue to claim that SMETS 2 meters can be easily transferred between suppliers with no loss of functionality.

    I am now going to make a formal complaint to E.ON about the billing issue, but I wondered whether any other MSE member has or had a similar problem.
    • oliverbrown
    • By oliverbrown 16th Jan 20, 4:12 PM
    • 128 Posts
    • 84 Thanks
    oliverbrown
    And the best information E.ON customer service can offer (today) is:

    "We have a ''known issue'' where we're having problems with switching electricity SMETTS 2 smart meters from supplier to supplier.
    Our specialist metering team is working to fix the issue as soon as possible, but we're unable to give a timescale as to when the fix will happen as yet."
    Originally posted by Paul_Moran
    The one positive from the letter I got was that they are now guaranteeing SMETS2. However it doesn't seem that is a recipe for a trouble-free experience either!
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Hi Malc and thanks for the comprehensive reply.

    I'd be interested to know if the electricity meter I previously linked to would be suitable for installation: http://www.em-lite.co.uk/generation_metering.htm

    The device claims "full MID (Measuring Instruments Directive", is that of any relevance to its suitability? Would MOCOPA respond to consumer queries?
    Originally posted by oliverbrown

    You're welcome oliverbrown. Happy to help.

    To be honest, I wouldn't know which meters would comply and which wouldn't. This is well outside of my comfort zone.

    Once you've a definite plan, I'd suggest talking to one of our metering specialists.

    There are contact details for MOCOPA on their website. I'd give those a try.

    The one positive from the letter I got was that they are now guaranteeing SMETS2. However it doesn't seem that is a recipe for a trouble-free experience either!
    Originally posted by oliverbrown
    We're looking to fit SMET2 meters as standard wherever possible. Currently, more than 90 per cent of smart meters we install are SMETS2.

    There remain certain situations where SMETS2 can't be fitted right now. Mainly down to signal problems and local difficulties. We're working to sort these issues and are gradually ticking off the obstacles. As I say, wherever possible it will be SMETS2.

    Thanks oliverbrown and have good weekend.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    I had SMETS 2 gas and electricity meters installed by Ovo Energy on 15 August 2019, and they seemed to be working perfectly when I switched to E.ON the following month.

    E.ON had no trouble taking over the gas meter, but they have still not switched the electricity meter. So, after 4 months with E.ON, no final electricity statement from Ovo, no quarterly electricity bill from E.ON, no electricity details on my IHD. And the best information E.ON customer service can offer (today) is:

    "We have a ''known issue'' where we're having problems with switching electricity SMETTS 2 smart meters from supplier to supplier.
    Our specialist metering team is working to fix the issue as soon as possible, but we're unable to give a timescale as to when the fix will happen as yet."

    More or less what they told me two months ago, so clearly not an urgent issue for E.ON! Yet Industry bodies continue to claim that SMETS 2 meters can be easily transferred between suppliers with no loss of functionality.

    I am now going to make a formal complaint to E.ON about the billing issue, but I wondered whether any other MSE member has or had a similar problem.
    Originally posted by Paul_Moran

    Hello Paul_Moran and many thanks for joining us.

    I'm sorry there's a problem with the electricity meter following the switch. I suspect the 'known issue' our advisor mentioned is a wider problem involving us and the Data Communications Company (DCC) that provides the infrastructure handling the UK's smart meter data. We're working with the DCC to resolve the issue.

    This problem isn't affecting all SMETS2 users who switch as it's isolated to certain situations. You're doing the right thing in going down the complaints path. A Complaint Manager will look at what's happening in your specific situation and let you know what we're doing about it.

    I'm sorry your meter is caught up in this difficulty Paul_Moran.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • John_the_Boy
    • By John_the_Boy 18th Jan 20, 9:04 AM
    • 216 Posts
    • 112 Thanks
    John_the_Boy
    Hi Malc,

    Here is an interesting one for you. I decided to stay on e.on standard/variable rate tarrif for now whilst I shopped around a bit more to see if I could find any non-online account that didn't try and force me to have a smart meter install.

    Yesterday e.on sent me an email saying....

    You haven't chosen a new fixed tariff yet, so why not bag a deal with our exclusive offer. Plus your electricity is now 100% renewable as standard*.
    To bring you this exclusive offer we're working with energy comparison site, My Utility Genius. We've shared some of your account information so they can give you a quick and accurate quote – they won't use your details for any other purpose. If you would like your details to be removed, please let us know.

    So I checked it out and found that some of the tariffs are saying "Agree to have smart meters installed" even the 2 year fix v4 tariff that you said didn't need a smart meter install. Clearly your management aren't listening - which doesn't surprise me but is a shame.


    • kev2009
    • By kev2009 18th Jan 20, 7:15 PM
    • 546 Posts
    • 641 Thanks
    kev2009
    Hi Malc,

    Many thanks for your response. Do you happen to know what areas are affected for the SMETS2 meters not switching over to E.ON correctly, as mentioned in @Paul_Moran post above?

    Also, I noticed there is a Fix Online Exclusive v23 plan out now, any idea when that will expire and I presume v24 will come out? My existing contract runs out in March so i'm unable to initiate a move yet but don't want to move if my SMETS2 smart meter will have issues joining E.ON/getting readings etc as i'm after a smooth switch

    Thanks

    Kev
    Last edited by kev2009; 18-01-2020 at 7:18 PM.
  • E.ON Company Representative: Malc
    E.ON Smart Meter Tariffs
    Hi Malc,

    Here is an interesting one for you. I decided to stay on e.on standard/variable rate tarrif for now whilst I shopped around a bit more to see if I could find any non-online account that didn't try and force me to have a smart meter install.

    Yesterday e.on sent me an email saying....

    You haven't chosen a new fixed tariff yet, so why not bag a deal with our exclusive offer. Plus your electricity is now 100% renewable as standard*.
    To bring you this exclusive offer we're working with energy comparison site, My Utility Genius. We've shared some of your account information so they can give you a quick and accurate quote – they won't use your details for any other purpose. If you would like your details to be removed, please let us know.

    So I checked it out and found that some of the tariffs are saying "Agree to have smart meters installed" even the 2 year fix v4 tariff that you said didn't need a smart meter install. Clearly your management aren't listening - which doesn't surprise me but is a shame.


    Originally posted by John_the_Boy

    Hello John_the_Boy and the email you've received refers to a tariff with different T&Cs to those I've spoken about previously.

    This tariff - Fix 2 Year Exclusive v3 - makes agreeing to smart meters a condition of the tariff provided the property is eligible. If it isn't eligible, customers can remain on the tariff.

    This is different to earlier versions where customers only needed to agree to be contacted about smart meters.

    Hope this explains John_the_Boy.

    Malc
    Last edited by E.ON Company Representative: Malc; 21-01-2020 at 12:24 PM. Reason: Wrong info
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Hi Malc,

    Many thanks for your response. Do you happen to know what areas are affected for the SMETS2 meters not switching over to E.ON correctly, as mentioned in @Paul_Moran post above?

    Also, I noticed there is a Fix Online Exclusive v23 plan out now, any idea when that will expire and I presume v24 will come out? My existing contract runs out in March so i'm unable to initiate a move yet but don't want to move if my SMETS2 smart meter will have issues joining E.ON/getting readings etc as i'm after a smooth switch

    Thanks

    Kev
    Originally posted by kev2009

    Hello Kev and, if it's the issue I'm thinking of, the problem isn't widespread and not confined to one particular area.

    Our Fix Online Exclusive v23 plan was launched on 17 January 20. Not sure how long it will be available as we often release/withdraw tariffs relatively quickly.

    Sorry I can't be more precise Kev.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • kev2009
    • By kev2009 21st Jan 20, 7:55 PM
    • 546 Posts
    • 641 Thanks
    kev2009
    Thanks @Malc. I need to work out my dates for when i can start to switch but i know it will be in Feb, i'm guessing around mid Feb i can start to switch. Is the 49 days calendar days or just work days (mon-fri)?

    Thanks

    Kev
  • E.ON Company Representative: Malc
    Switching to E.ON
    Thanks @Malc. I need to work out my dates for when i can start to switch but i know it will be in Feb, i'm guessing around mid Feb i can start to switch. Is the 49 days calendar days or just work days (mon-fri)?

    Thanks

    Kev
    Originally posted by kev2009

    Morning Kev and that's calendar days.

    The Price Protection window is open 49 calendar days before a fixed tariff ends until 20 working days after. Provided suppliers are told, customers can stay on the cheaper prices whilst a switch goes through. Also, exit fees don't apply whilst in this window.

    Hope this helps Kev. Please let me know if you need any more information.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • SeeMe
    • By SeeMe 22nd Jan 20, 2:43 PM
    • 306 Posts
    • 49 Thanks
    SeeMe
    Hello John_the_Boy and the email you've received refers to a tariff with different T&Cs to those I've spoken about previously.

    This tariff makes agreeing to smart meters a condition of the tariff.





    This is different to earlier versions where customers only needed to agree to be contacted about smart meters.

    Hope this explains John_the_Boy.

    Malc
    Originally posted by E.ON Company Representative: Malc

    I have been with eon 1 month now and just got my expected text message, asking me to name a day and time to have my agreed smets2 meter installed.
    Of course this is not true as i only agreed to be contacted as in the T&CS. I will reply or just ignore as i dont want one fitted.
  • E.ON Company Representative: Malc
    E.ON Fix Online Tariffs
    I have been with eon 1 month now and just got my expected text message, asking me to name a day and time to have my agreed smets2 meter installed.
    Of course this is not true as i only agreed to be contacted as in the T&CS. I will reply or just ignore as i dont want one fitted.
    Originally posted by SeeMe

    Hello SeeMe and from past posts I believe you're on a Fix Online or Fix Online Exclusive tariff which was available during November/December last year.

    If this is right, you'll have agreed only to be contacted about smart meters. As you don't want these meters please ignore the contact you've received. You only need to respond if you want the meters installing.

    Hope this explains SeeMe.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • SeeMe
    • By SeeMe 23rd Jan 20, 9:30 PM
    • 306 Posts
    • 49 Thanks
    SeeMe
    Hello SeeMe and from past posts I believe you're on a Fix Online or Fix Online Exclusive tariff which was available during November/December last year.

    If this is right, you'll have agreed only to be contacted about smart meters. As you don't want these meters please ignore the contact you've received. You only need to respond if you want the meters installing.

    Hope this explains SeeMe.

    Malc
    Originally posted by E.ON Company Representative: Malc

    Hi Malc.
    Yes thats right fixed tariff nov/dec thats the one.
    • Fozzie Bear
    • By Fozzie Bear 24th Jan 20, 9:43 AM
    • 41 Posts
    • 5 Thanks
    Fozzie Bear
    A question from Malc regarding fitting of Smart Meters to residential properties with three phase meter.
    I am located in east Hertfordshire (SG12 8NJ) and have a bungalow supplied by a three phase supply. This is historical as there is a workshop in my garden served with a three phase supply.
    The three phase supply enters my external meter box from where a single phase passes to an adjacent meter box with separate single phase meter supplying the house.

    I therefore have two meters one three phase measuring usage in the workshop and the second a single phase meter recording usage in the residential dwelling. this means I have two separate accounts and two standing charges.

    I would dearly love to rationalise to one account with a smart meter on the three phase supply that measures usage not only on the workshop but also the bungalow.

    My question therefore is:- Are energy suppliers fitting smart meters to three phase supplies? If so does that include domestic dwellings or is it only on commercial contracts. Over the last few years I have tried several times with different suppliers to get a three phase smart meter but to date have been unsuccessful.
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Hi Malc.
    Yes thats right fixed tariff nov/dec thats the one.
    Originally posted by SeeMe

    Thanks SeeMe. I thought it was.

    As above, please ignore the contact unless you decide to go for smart meters.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    A question from Malc regarding fitting of Smart Meters to residential properties with three phase meter.
    I am located in east Hertfordshire (SG12 8NJ) and have a bungalow supplied by a three phase supply. This is historical as there is a workshop in my garden served with a three phase supply.
    The three phase supply enters my external meter box from where a single phase passes to an adjacent meter box with separate single phase meter supplying the house.

    I therefore have two meters one three phase measuring usage in the workshop and the second a single phase meter recording usage in the residential dwelling. this means I have two separate accounts and two standing charges.

    I would dearly love to rationalise to one account with a smart meter on the three phase supply that measures usage not only on the workshop but also the bungalow.

    My question therefore is:- Are energy suppliers fitting smart meters to three phase supplies? If so does that include domestic dwellings or is it only on commercial contracts. Over the last few years I have tried several times with different suppliers to get a three phase smart meter but to date have been unsuccessful.
    Originally posted by Fozzie Bear

    Hello Fozzie Bear and thanks for your question.

    I don't know the answer so I've sent this to our smart meter specialists. I'll let you know what they say as soon as they come back to me.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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