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  • FIRST POST
    • TheMoneySpider
    • By TheMoneySpider 10th Jan 19, 3:55 PM
    • 354Posts
    • 4,387Thanks
    TheMoneySpider
    Customer Service telephone number Scam
    • #1
    • 10th Jan 19, 3:55 PM
    Customer Service telephone number Scam 10th Jan 19 at 3:55 PM
    This has annoyed me this week. I work for a company and they have been getting some complaints about customers having to go through an 08??? number to contact or customer service. It's annoying cause we've made sure we had actual proper telephone numbers.


    I was asked to look in to it and found a number on a site called customerserviceguru (.co.uk). They have tonnes of big companies listed with telephone numbers with them (they are making out they are like a saynoto0870 site). The only place I can find the number they have listed for us is on this site.


    The only conclusion is that this site has grabbed a load of telephone numbers and promoted them so that whenever a customer rings them these guys get a share of the call charge (while we get the disgruntled customer).


    To be honest they aren't that prominent on Google or anything but they must be appearing somewhere. Bunch of charlatans.
Page 1
    • PDC
    • By PDC 10th Jan 19, 4:43 PM
    • 752 Posts
    • 523 Thanks
    PDC
    • #2
    • 10th Jan 19, 4:43 PM
    • #2
    • 10th Jan 19, 4:43 PM
    What a nuissance. Seems your company isn't alone...



    As you say, wouldn't surprise me if they were using Googe/facebook advertistments to catch people out.
    • hollydays
    • By hollydays 10th Jan 19, 8:27 PM
    • 17,010 Posts
    • 13,176 Thanks
    hollydays
    • #3
    • 10th Jan 19, 8:27 PM
    • #3
    • 10th Jan 19, 8:27 PM
    "Please allow me to introduce you to Sophia Wright. Sophia is the owner and head researcher for Customer Service Guru – we will explain more about that later. This is her very first blog post – if she can write posts like this every week, you will stop reading mine!! Sophia walks us through 5 incredible and amazing customer service stories that help bring to life what ‘putting the customer first’ really means – please read on – you will not be disappointed….."

    https://ijgolding.com/2014/01/14/i-wish-all-customer-experiences-were-like-this-five-inspiring-customer-service-outcomes/

    "When it comes to consumerism, Sophia is compelled by new and pioneering service and marketing techniques that put customers at the heart of success and growth. She values platforms for discussion regarding the satisfaction of the customer and enjoys the recognition of companies who are leading the way with regards to developing long-term B2C relationships. You can find out more at www.customerserviceguru.co.uk or follow Sophia on Twitter https://twitter.com/gurucustomers"
    Last edited by hollydays; 10-01-2019 at 8:58 PM.
    • alumende27
    • By alumende27 13th Jan 19, 9:46 PM
    • 357 Posts
    • 340 Thanks
    alumende27
    • #4
    • 13th Jan 19, 9:46 PM
    • #4
    • 13th Jan 19, 9:46 PM
    I don't know what recourse you'd have if you contact them, but you can track down the ultimate owner of the telephone number block by cross referencing against this spreadsheet:

    http://static.ofcom.org.uk/static/numbering/S8.xlsx

    I doubt they'd tell you who actually has the number but if you tell them their customer is passing off a number as belonging to your company they might do something.
    • FKingston
    • By FKingston 22nd Jan 19, 4:34 PM
    • 29 Posts
    • 5 Thanks
    FKingston
    • #5
    • 22nd Jan 19, 4:34 PM
    • #5
    • 22nd Jan 19, 4:34 PM
    That’s really is awful. I hope you get it sorted quickly. I would be really interested in the outcome ����
    • Gracie84
    • By Gracie84 24th Jan 19, 9:42 AM
    • 24 Posts
    • 5 Thanks
    Gracie84
    • #6
    • 24th Jan 19, 9:42 AM
    • #6
    • 24th Jan 19, 9:42 AM
    Why would you be so interested in the outcome??
    • LadyDee
    • By LadyDee 24th Jan 19, 10:09 AM
    • 3,542 Posts
    • 3,770 Thanks
    LadyDee
    • #7
    • 24th Jan 19, 10:09 AM
    • #7
    • 24th Jan 19, 10:09 AM
    Why would you be so interested in the outcome??
    Originally posted by Gracie84
    Maybe because it would be useful for others to know how to deal with a similar problem? So many come to this forum with a question, asking for help and advice, forum members take the time and trouble to give advice, answer questions then the OP is never heard from again.

    This often leads to others posting similar requests for help because they don't know what happened, or how successful the suggestions were.

    Anyway, it's just good manners and good forum etiquette.
    • FKingston
    • By FKingston 24th Jan 19, 10:39 AM
    • 29 Posts
    • 5 Thanks
    FKingston
    • #8
    • 24th Jan 19, 10:39 AM
    • #8
    • 24th Jan 19, 10:39 AM
    Thanks LadyDee. That's exactly right. I'm lucky enough that this hasn't happened to me yet but you never know when it may or may not happen to someone you know, or a similar post be created. I'm fairly new but I've already see a lot of duplicate posts so it's good to get an outcome on one so the advice and help can be shared in the future.
    • Gracie84
    • By Gracie84 29th Jan 19, 2:51 PM
    • 24 Posts
    • 5 Thanks
    Gracie84
    • #9
    • 29th Jan 19, 2:51 PM
    • #9
    • 29th Jan 19, 2:51 PM
    Just interested. That's all
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