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  • FIRST POST
    • Kim kim
    • By Kim kim 7th Jan 19, 7:37 PM
    • 2,519Posts
    • 3,765Thanks
    Kim kim
    Tobydeals - Yodel - PayPal
    • #1
    • 7th Jan 19, 7:37 PM
    Tobydeals - Yodel - PayPal 7th Jan 19 at 7:37 PM
    I ordered a Nintendo switch for my grandson in the Black Friday sales. I was going on holiday in a few days, so I asked for it to be delivered to my daughters. I googled Tobydeals having never bought from them before & reviews were very mixed, so I paid by PayPal as I thought that gave me extra protection in the event of problems.

    Anyway I went on hol & came back from holiday & I received an email on the 6th dec saying it was being delivered & a tracking number. I clicked the tracking details but when I got to the end, it said not updated, so I kept trying and on the Sunday it was updated saying it had been delivered on Thursday. I had checked with my daughter - it wasnít.

    So I contacted Tobydeals - who asked for proof of ID & a signature, I emailed them that. They replied it was too late, the delivery firm had marked it as delivered case closed.

    So I got in touch with PayPal, who opened a request. Tobydeals supplies them shipping info as proof of delivery and they closed the case, I called PayPal back, they reopened, they closed again when Tobydeals again supplied shipping details.

    I called PayPal who advised me that yodel were at fault & to take it up with them. That was the first time i knew that yodel were the shippers. Anyway they gave me yodels number and I called them. They opened an investigation and said theyíd be in touch.

    They called me admitting they didnít have proof of delivery and said it must be lost. That I would need to contact todydeals who could refund me & claim against them.

    I did - I emailed them a couple of times, but they wonít respond and they have a Hong Kong phone number.

    So I went back to PayPal & told them, they said if I get proof from yodel they can refund me.

    So I went back to yodel who said they now canít talk to me, only my daughter due to data protection.

    So my daughter contacted yodel (by webchar) and they advised her they cannot provide the email, I have to raise the issue with Tobydeals who must claim off them.

    !!!!!!

    Help :-(
Page 1
    • Neurosis
    • By Neurosis 7th Jan 19, 7:48 PM
    • 9 Posts
    • 0 Thanks
    Neurosis
    • #2
    • 7th Jan 19, 7:48 PM
    • #2
    • 7th Jan 19, 7:48 PM
    Yikes. I think you're doing all you can, right now. All I can offer is good luck with it.
    • dj1471
    • By dj1471 7th Jan 19, 8:20 PM
    • 1,534 Posts
    • 1,073 Thanks
    dj1471
    • #3
    • 7th Jan 19, 8:20 PM
    • #3
    • 7th Jan 19, 8:20 PM
    Tobydeals are based in Hong Kong so there's very little you can do, other than try to persuade them to refund you and claim for the loss from Yodel. Yodel are within their rights to refuse to talk to either of you as you're not their customer.

    The other option is to contact your card issuer for a chargeback but this could result in your PayPal account being closed.
    • Kim kim
    • By Kim kim 7th Jan 19, 8:41 PM
    • 2,519 Posts
    • 3,765 Thanks
    Kim kim
    • #4
    • 7th Jan 19, 8:41 PM
    • #4
    • 7th Jan 19, 8:41 PM
    Tobydeals are based in Hong Kong so there's very little you can do, other than try to persuade them to refund you and claim for the loss from Yodel. Yodel are within their rights to refuse to talk to either of you as you're not their customer.

    The other option is to contact your card issuer for a chargeback but this could result in your PayPal account being closed.
    Originally posted by dj1471
    Iím a bit clueless, as they wonít answer my emails is there any cheap way to call Hong Kong?

    Iíve asked yodel to amend their records to reflect it not being delivered and they say they canít change it now!
    Itís just a ridiculous situation.
    • dj1471
    • By dj1471 7th Jan 19, 9:18 PM
    • 1,534 Posts
    • 1,073 Thanks
    dj1471
    • #5
    • 7th Jan 19, 9:18 PM
    • #5
    • 7th Jan 19, 9:18 PM
    Have a read of MSE's guide to getting cheap calls, likely to be a faff though:
    Cheap UK and International Calls
    • Kim kim
    • By Kim kim 13th Jan 19, 12:28 PM
    • 2,519 Posts
    • 3,765 Thanks
    Kim kim
    • #6
    • 13th Jan 19, 12:28 PM
    • #6
    • 13th Jan 19, 12:28 PM
    Tobydeals are based in Hong Kong so there's very little you can do, other than try to persuade them to refund you and claim for the loss from Yodel. Yodel are within their rights to refuse to talk to either of you as you're not their customer.

    The other option is to contact your card issuer for a chargeback but this could result in your PayPal account being closed.
    Originally posted by dj1471
    They wonít respond to my emails - I donít know where to go....
    • Aylesbury Duck
    • By Aylesbury Duck 13th Jan 19, 1:08 PM
    • 3,214 Posts
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    Aylesbury Duck
    • #7
    • 13th Jan 19, 1:08 PM
    • #7
    • 13th Jan 19, 1:08 PM
    Have you contacted your card company to see if you can get a chargeback, as advised above? I think that's your only available route.

    Why did you buy from tobydeals when there are all manner of U.K.-based reputable dealers that sell the Switch? It's not as if it's a rare or specialist product not widely available. One look at their website and it's obvious they aren't a serious retailer and its very clear they're HK-based.
    • Kim kim
    • By Kim kim 13th Jan 19, 8:27 PM
    • 2,519 Posts
    • 3,765 Thanks
    Kim kim
    • #8
    • 13th Jan 19, 8:27 PM
    • #8
    • 13th Jan 19, 8:27 PM
    Have you contacted your card company to see if you can get a chargeback, as advised above? I think that's your only available route.

    Why did you buy from tobydeals when there are all manner of U.K.-based reputable dealers that sell the Switch? It's not as if it's a rare or specialist product not widely available. One look at their website and it's obvious they aren't a serious retailer and its very clear they're HK-based.
    Originally posted by Aylesbury Duck
    I was putting that off as a last resort as the poster above suggested PayPal might shut me down. That would be a real pain.

    I used them because they were £20 cheaper :-/
    I paid by PayPal because I read a variety of reviews not all flattering & I thought I’d have extra cover.
    Last edited by Kim kim; 13-01-2019 at 8:39 PM.
    • Aylesbury Duck
    • By Aylesbury Duck 13th Jan 19, 10:07 PM
    • 3,214 Posts
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    Aylesbury Duck
    • #9
    • 13th Jan 19, 10:07 PM
    • #9
    • 13th Jan 19, 10:07 PM
    And sadly you're now finding out why they're cheaper. A £20 saving on a nearly £300 item sent from an overseas supplier simply isn't worth the gamble, especially as you read mixed reviews.

    I think you have to go with that last resort.
    • Kim kim
    • By Kim kim 11th Feb 19, 7:08 AM
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    Kim kim
    If anyone wants an update, I went into my bank & asked them to reclaim the funds as I hadn’t been provided the goods. They warned me PayPal might refuse and not release, but they would attempt.
    It didn’t work.

    Stay away from Toby Deals!
    • bris
    • By bris 11th Feb 19, 3:41 PM
    • 8,565 Posts
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    bris
    No point blaming them, they got proof of delivery so there is nothing they can do. The fault lies with Yodel, no one will refund when they get proof of delivery.
    • Kim kim
    • By Kim kim 11th Feb 19, 7:07 PM
    • 2,519 Posts
    • 3,765 Thanks
    Kim kim
    No point blaming them, they got proof of delivery so there is nothing they can do. The fault lies with Yodel, no one will refund when they get proof of delivery.
    Originally posted by bris
    Yodel have admitted to me they have lost it and said all Toby Deals have to do is contact them to claim, they wonít.

    Yodel canít change it from delivered to not delivered!

    Small claims court worth it?
    How much does it cost?
    • Aylesbury Duck
    • By Aylesbury Duck 11th Feb 19, 7:26 PM
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    Aylesbury Duck
    The trouble is, you are not in a position to take Yodel to court because you don't have a contract with them, your contract is with TD. No claim against TD will work because they're a HK seller.

    You have to keep trying to persuade TD to deal with it, that's the only way you'll get anything back.
    • DCFC79
    • By DCFC79 11th Feb 19, 7:36 PM
    • 33,819 Posts
    • 21,311 Thanks
    DCFC79
    If anyone wants an update, I went into my bank & asked them to reclaim the funds as I hadnít been provided the goods. They warned me PayPal might refuse and not release, but they would attempt.
    It didnít work.

    Stay away from Toby Deals!
    Originally posted by Kim kim
    Nothing wrong with Toby Deals, not used them myself but others have.
    I only use websites like Gearbest, Ali Express etc for small purchases, if they get lost then not much to lose.
    • Kim kim
    • By Kim kim 11th Feb 19, 8:45 PM
    • 2,519 Posts
    • 3,765 Thanks
    Kim kim
    The trouble is, you are not in a position to take Yodel to court because you don't have a contract with them, your contract is with TD. No claim against TD will work because they're a HK seller.

    You have to keep trying to persuade TD to deal with it, that's the only way you'll get anything back.
    Originally posted by Aylesbury Duck
    They donít give a xxxx, theyíve had my money.
    • deannatrois
    • By deannatrois 12th Feb 19, 3:34 AM
    • 5,912 Posts
    • 8,297 Thanks
    deannatrois
    I have seen a number of 'deals' from this company. So glad I didn't buy from them. They seemed a bit of a 'chancer' company but I have to say I rarely buy goods from China or Japan anyway. If something goes wrong, generally you are on a hiding to nothing.

    The irritating thing is you have to be very careful buying items from Ebay now because you can't always tell where the goods are coming from.
    Last edited by deannatrois; 12-02-2019 at 3:39 AM.
    • Kim kim
    • By Kim kim 12th Feb 19, 7:47 AM
    • 2,519 Posts
    • 3,765 Thanks
    Kim kim
    The trouble is, you are not in a position to take Yodel to court because you don't have a contract with them, your contract is with TD. No claim against TD will work because they're a HK seller.

    You have to keep trying to persuade TD to deal with it, that's the only way you'll get anything back.
    Originally posted by Aylesbury Duck
    It is yodels error that has caused this problem though
    • Aylesbury Duck
    • By Aylesbury Duck 12th Feb 19, 8:07 AM
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    Aylesbury Duck
    It is yodels error that has caused this problem though
    Originally posted by Kim kim
    Yes, but you are not a customer of theirs so they don't have to deal with you.
    • Kim kim
    • By Kim kim 12th Feb 19, 8:14 PM
    • 2,519 Posts
    • 3,765 Thanks
    Kim kim
    Yes, but you are not a customer of theirs so they don't have to deal with you.
    Originally posted by Aylesbury Duck
    So Iím stuck and despite using PayPal I kiss goodbye to my money.
    • Aylesbury Duck
    • By Aylesbury Duck 12th Feb 19, 10:44 PM
    • 3,214 Posts
    • 4,299 Thanks
    Aylesbury Duck
    It would seem so, such is the risk of buying from an overseas seller. It probably works fine for the majority of customers but as you've discovered, saving £20 on a £300 product is a false economy when things go wrong and you're not covered by U.K. laws.
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