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  • FIRST POST
    • Picasso86
    • By Picasso86 5th Jan 19, 12:15 PM
    • 1Posts
    • 0Thanks
    Picasso86
    Street locked to only one internet provider. Is this legal?
    • #1
    • 5th Jan 19, 12:15 PM
    Street locked to only one internet provider. Is this legal? 5th Jan 19 at 12:15 PM
    Hi there,

    We moved into a newly built area last year and we were unpleasantly surprised to discover that the only communications infrastructure available belongs to Virgin. This basically means that we cannot get broadband or the phone line with any other services provider.

    I know that there is some family business going on here where the father runs his own building company and built the housing, and the son works for Virgin and provided the communications infrastructure.

    I am trying to find a way to get rid of Virgin because it is too expensive but I don't seem to have any other option available.

    Is this even legal? Is there a way this situation?

    Kind regards,
    Picasso86
Page 1
    • billy2shots
    • By billy2shots 5th Jan 19, 12:18 PM
    • 174 Posts
    • 208 Thanks
    billy2shots
    • #2
    • 5th Jan 19, 12:18 PM
    • #2
    • 5th Jan 19, 12:18 PM
    If you want to pay for the infrastructure of a a new provider you can (unless there is some legal covenant in place).

    If you want a new provider to foot the cost of the infrastructure then you will be disappointed.
    • JJ Egan
    • By JJ Egan 5th Jan 19, 12:22 PM
    • 11,583 Posts
    • 5,160 Thanks
    JJ Egan
    • #3
    • 5th Jan 19, 12:22 PM
    • #3
    • 5th Jan 19, 12:22 PM
    Ask BT OR what are the plans to dig up and cable your street.
    • boliston
    • By boliston 5th Jan 19, 12:37 PM
    • 2,834 Posts
    • 2,406 Thanks
    boliston
    • #4
    • 5th Jan 19, 12:37 PM
    • #4
    • 5th Jan 19, 12:37 PM
    this sounds quite bad - a bit like finding you can only use british gas for your gas or only use edf for electricity - actually it's even worse as it means you are limited to using quite a bad broadband provider with infrastructure incompatible with any other provider - if bt are forced to allow people to use other providers then the same rules should apply to virgin
    • billy2shots
    • By billy2shots 5th Jan 19, 12:53 PM
    • 174 Posts
    • 208 Thanks
    billy2shots
    • #5
    • 5th Jan 19, 12:53 PM
    • #5
    • 5th Jan 19, 12:53 PM
    this sounds quite bad - a bit like finding you can only use british gas for your gas or only use edf for electricity - actually it's even worse as it means you are limited to using quite a bad broadband provider with infrastructure incompatible with any other provider - if bt are forced to allow people to use other providers then the same rules should apply to virgin
    Originally posted by boliston

    Virgin haven't chosen this, the developers of the new built area have. You should have checked this as part of your due diligence when choosing the house.
    Are you responsible for the roads (pay a management company each year)? If so you will need to ask the other residents if they want another provider. Ask the management company to organise the work then expect a nice increase on your annual management fee.
    • iniltous
    • By iniltous 5th Jan 19, 1:33 PM
    • 1,778 Posts
    • 733 Thanks
    iniltous
    • #6
    • 5th Jan 19, 1:33 PM
    • #6
    • 5th Jan 19, 1:33 PM
    Before the roads and footpaths are adopted by the local council,that's when they become responsible for the maintenance of them, and the street lighting etc, the development belongs (unsurprisingly) to the developer, and if the deveopler did a sweetheart deal with VM and locked out everyone else , basically meaning you have a choice of VM, mobile or nothing, then until the council adopt the 'common areas' then you are stuck, and yes it is legal.
    As someone suggested ' nothing to do with VM' is ridiculous , and something that Openreach couldn't get away with, and even if they did, you would still have a choice of all the mainstream providers anyway...VM pay the developer for these 'exclusive' deals, that lock out the opposition, and VM have no obligation to wholesale their network like OR do.
    It will be interesting when OR and everyone else who build networks ( Vodafone, Gigaclear etc ) have code rights ( which could be 2 to 3 years after the developer finishes the last property ) because the cheapest method of retro fitting OR infrastructure is overhead ( telegraph poles ) and the neighbourhood may reject this as a method of provision as 'spoiling the street scene'
    I'm unaware of any areas that have been retro fitted by OR being done by underground ducted methods , that doesnt mean it's never been done though
    Last edited by iniltous; 05-01-2019 at 1:43 PM.
    • billy2shots
    • By billy2shots 5th Jan 19, 1:44 PM
    • 174 Posts
    • 208 Thanks
    billy2shots
    • #7
    • 5th Jan 19, 1:44 PM
    • #7
    • 5th Jan 19, 1:44 PM
    Before the roads and footpaths are adopted by the local council,that's when they become responsible for the maintenance of them, and the street lighting etc, the development belongs (unsurprisingly) to the developer, and if the deveopler did a sweetheart deal with VM and locked out everyone else , basically meaning you have a choice of VM, mobile or nothing, then until the council adopt the 'common areas' then you are stuck, and yes it is legal.
    As someone suggested ' nothing to do with VM' is ridiculous , and something that Openreach couldn't get away with, and even if they did, you would still have a choice of all the mainstream providers anyway...VM pay the developer for these 'exclusive' deals, that lock out the opposition, and VM have no obligation to wholesale their network like OR do.
    It will be interesting when OR and everyone else who build networks ( Vodafone, Gigaclear etc ) have code rights ( which could be 2 to 3 years after the developer finishes the last property ) because the cheapest method of retro fitting OR infrastructure is overhead ( telegraph poles ) and the neighbourhood may reject this as a method of provision as 'spoiling the street scene'
    I'm unaware of any areas that have been retro fitted by OR being done by underground ducted methods , that doesnt mean it's never been done though
    Originally posted by iniltous

    Many new developments roads and communal areas are never adopted by councils these days.
    • iniltous
    • By iniltous 5th Jan 19, 1:51 PM
    • 1,778 Posts
    • 733 Thanks
    iniltous
    • #8
    • 5th Jan 19, 1:51 PM
    • #8
    • 5th Jan 19, 1:51 PM
    Many new developments roads and communal areas are never adopted by councils these days.
    Originally posted by billy2shots
    That possible on smaller developments, you can always put up a notice saying 'private road' and have no street lighting etc, but larger delevopments and mainstream developers want that 'responsibility' given to someone else , after all, say you hit a pothole on an unadopted road , knackering your suspension or tyres, who do you claim against ?, and with regard to the OP, chances are ( if it's worthwhile to VM to install in the development) that it's not just a few property's
    • Colin_Maybe
    • By Colin_Maybe 5th Jan 19, 1:52 PM
    • 3,363 Posts
    • 1,785 Thanks
    Colin_Maybe
    • #9
    • 5th Jan 19, 1:52 PM
    • #9
    • 5th Jan 19, 1:52 PM
    Many new developments roads and communal areas are never adopted by councils these days.
    Originally posted by billy2shots
    Didn't know that, something to keep in mind for the future.
    • Alias_Omega
    • By Alias_Omega 5th Jan 19, 4:16 PM
    • 7,259 Posts
    • 3,953 Thanks
    Alias_Omega
    Keep checking USwitch etc. You can get 50MB Virgin for 23 ishy a month. You can be crafty and share with neighbors etc to reduce costs, or times when you need to give notice to force a better retention deal.

    • DoaM
    • By DoaM 5th Jan 19, 6:21 PM
    • 5,946 Posts
    • 5,815 Thanks
    DoaM
    after all, say you hit a pothole on an unadopted road , knackering your suspension or tyres, who do you claim against ?
    Originally posted by iniltous
    That's why such developments should have Public Liability insurance. The Managing Agent/Factor (or Residents' Association, if they're self-managing) should be organising this.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • E30M3
    • By E30M3 6th Jan 19, 9:56 PM
    • 16 Posts
    • 5 Thanks
    E30M3
    thankfully, for you, the days of needing a landline for home broadband are rapidly coming to and end. Have you looked at non landline (4g) alternatives?
    • Colin_Maybe
    • By Colin_Maybe 7th Jan 19, 9:46 AM
    • 3,363 Posts
    • 1,785 Thanks
    Colin_Maybe
    thankfully, for you, the days of needing a landline for home broadband are rapidly coming to and end. Have you looked at non landline (4g) alternatives?
    Originally posted by E30M3
    As long as you don't mind either overpaying, having a slower service (either DL speeds and/or Ping being much lower/higher) and of course subject to a variable mobile mast system.
    • Mister G
    • By Mister G 7th Jan 19, 11:06 AM
    • 910 Posts
    • 548 Thanks
    Mister G
    As long as you don't mind either overpaying, having a slower service (either DL speeds and/or Ping being much lower/higher) and of course subject to a variable mobile mast system.
    Originally posted by Colin_Maybe
    Or no 4G coverage at all!
    • LadyDee
    • By LadyDee 13th Jan 19, 8:11 AM
    • 3,421 Posts
    • 3,578 Thanks
    LadyDee
    thankfully, for you, the days of needing a landline for home broadband are rapidly coming to and end. Have you looked at non landline (4g) alternatives?
    Originally posted by E30M3
    Even in this day and age, there are still some people who rely on a landline/do not have a mobile phone/cannot receive a reliable mobile signal. There are also many disabled/elderly people who rely on a landline security system. Don't be too much in a hurry to dismiss old technology - it sometimes just works!
    • onomatopoeia99
    • By onomatopoeia99 13th Jan 19, 10:06 AM
    • 5,146 Posts
    • 11,545 Thanks
    onomatopoeia99
    How does the exclusivity sit with the USO on Openreach?
    INTP, nerd, libertarian and scifi geek.
    Home is where my books are.
    • Browntoa
    • By Browntoa 13th Jan 19, 10:26 AM
    • 34,337 Posts
    • 40,433 Thanks
    Browntoa
    Ofcoms paper here , seems to say USC only applies where copper ADSL

    https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.ofcom.org.uk/__data/assets/pdf_file/0024/62475/linden_homes_annex.pdf&ved=2ahUKEwiz9ZPAxerfAhWaRh UIHRfEByUQFjAEegQIAxAB&usg=AOvVaw36bnGw9eR-0_pA0yDTVYf2
    Last edited by Browntoa; 13-01-2019 at 10:28 AM.
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