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  • FIRST POST
    • Zanderman
    • By Zanderman 18th Dec 18, 2:39 PM
    • 2,161Posts
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    Zanderman
    Chip App not taking 'saves' by DD anymore!
    • #1
    • 18th Dec 18, 2:39 PM
    Chip App not taking 'saves' by DD anymore! 18th Dec 18 at 2:39 PM
    Update May 2019: The Chip app has now moved to debit card transactions, manual saves by DD are already unavailable and autosaves by DD are being withdrawn soon. So it will no longer be a useful tool for generating DDs.

    Original post - which was about changes after Christmas: Just a heads up, though it's too late if it affects you!

    Chip have recently suspended saves until 2nd Jan whilst they 'upgrade their save provider' - whatever that means.

    Not a big issue really except for those, like me, who were using saves to work as DDs for accounts that need DDs for interest and/or bonuses. If you're one of those and you haven't done it this month yet you've missed your chance.

    And I'm sure I read something about Chip wanting to migrate to instant transfers - i.e. not DDs? If that's what this 'upgrade' is about it's bad news for us DD users.
    Last edited by Zanderman; 13-05-2019 at 10:23 AM.
Page 1
    • surreysaver
    • By surreysaver 18th Dec 18, 6:20 PM
    • 2,684 Posts
    • 1,535 Thanks
    surreysaver
    • #2
    • 18th Dec 18, 6:20 PM
    • #2
    • 18th Dec 18, 6:20 PM
    I've been using CHIP to create a weekly direct debit for my Co-Op current account, but have recently set up a weekly direct debit with a Post Office online saver ready for when the 3% interest finishes on CHIP
    I consider myself to be a male feminist. Is that allowed?
    • karlie88
    • By karlie88 18th Dec 18, 6:24 PM
    • 8,794 Posts
    • 108,132 Thanks
    karlie88
    • #3
    • 18th Dec 18, 6:24 PM
    • #3
    • 18th Dec 18, 6:24 PM
    Just a heads up, though it's too late if it affects you!

    Chip have recently suspended saves until 2nd Jan whilst they 'upgrade their save provider' - whatever that means.

    Not a big issue really except for those, like me, who were using saves to work as DDs for accounts that need DDs for interest and/or bonuses. If you're one of those and you haven't done it this month yet you've missed your chance.

    And I'm sure I read something about Chip wanting to migrate to instant transfers - i.e. not DDs? If that's what this 'upgrade' is about it's bad news for us DD users.
    Originally posted by Zanderman
    If the DD comes out of your BoS/Halifax/Halifax current account on 2nd Jan, then it'll qualify as a DD for interest/reward purposes for the December period. (Providing you've met the other requirements).

    I don't use Chip but if the DD comes out from 3rd onwards then it won't count for the Dec period.
    Last edited by karlie88; 18-12-2018 at 6:27 PM.
    Official MSE canny forumite and HUKD VIP badge member
    • Zanderman
    • By Zanderman 18th Dec 18, 6:32 PM
    • 2,161 Posts
    • 4,977 Thanks
    Zanderman
    • #4
    • 18th Dec 18, 6:32 PM
    • #4
    • 18th Dec 18, 6:32 PM
    If the DD comes out of your BoS/Halifax/Halifax current account on 2nd Jan, then it'll qualify as a DD for interest/reward purposes for the December period. (Providing you've met the other requirements).

    I don't use Chip but if the DD comes out from 3rd onwards then it won't count for the Dec period.
    Originally posted by karlie88
    Interesting point.

    But the way chip works (as I understand it) the DD is drawn a few days after instruction, so if they're not taking instruction until 2nd the DD can't count as December.
    • surreysaver
    • By surreysaver 18th Dec 18, 9:56 PM
    • 2,684 Posts
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    surreysaver
    • #5
    • 18th Dec 18, 9:56 PM
    • #5
    • 18th Dec 18, 9:56 PM
    I got notification from CHIP 4 days ago they'd be taking a direct debit from me two days ago. Of course, it didn't happen, but makes me wonder if their systems are still queueing the direct debits up, and will take them when their systems are back up and running. In which case, you might be able to instruct them to do a manual save, but it won't happen until 2nd January?
    I consider myself to be a male feminist. Is that allowed?
    • Zanderman
    • By Zanderman 18th Dec 18, 10:20 PM
    • 2,161 Posts
    • 4,977 Thanks
    Zanderman
    • #6
    • 18th Dec 18, 10:20 PM
    • #6
    • 18th Dec 18, 10:20 PM
    I got notification from CHIP 4 days ago they'd be taking a direct debit from me two days ago. Of course, it didn't happen, but makes me wonder if their systems are still queueing the direct debits up, and will take them when their systems are back up and running. In which case, you might be able to instruct them to do a manual save, but it won't happen until 2nd January?
    Originally posted by surreysaver
    If you try a manual save you just get the message saying no saves until 2nd Jan. You can't start a save at present.
    • Zanderman
    • By Zanderman 13th May 19, 10:20 AM
    • 2,161 Posts
    • 4,977 Thanks
    Zanderman
    • #7
    • 13th May 19, 10:20 AM
    • #7
    • 13th May 19, 10:20 AM
    Update May 2019: The Chip app has now moved to debit card transactions, manual saves by DD are already unavailable and autosaves by DD are being withdrawn soon. So it will no longer be a useful tool for generating DDs.
    • colsten
    • By colsten 17th May 19, 3:32 PM
    • 10,319 Posts
    • 9,493 Thanks
    colsten
    • #8
    • 17th May 19, 3:32 PM
    • #8
    • 17th May 19, 3:32 PM
    Any idea how they will be moving money out of people's current accounts if not by DD? Will it go via a continuous Debit Card authority?

    Their FAQ still refers to DDs only.
    Last edited by colsten; 17-05-2019 at 3:34 PM.
    • Zanderman
    • By Zanderman 17th May 19, 3:44 PM
    • 2,161 Posts
    • 4,977 Thanks
    Zanderman
    • #9
    • 17th May 19, 3:44 PM
    • #9
    • 17th May 19, 3:44 PM
    Any idea how they will be moving money out of people's current accounts if not by DD? Will it go via a continuous Debit Card authority?

    Their FAQ still refers to DDs only.
    Originally posted by colsten
    I assume it's CPA, can't think what other method they can use.
    • Zanderman
    • By Zanderman 17th May 19, 3:49 PM
    • 2,161 Posts
    • 4,977 Thanks
    Zanderman
    Any idea how they will be moving money out of people's current accounts if not by DD? Will it go via a continuous Debit Card authority?

    Their FAQ still refers to DDs only.
    Originally posted by colsten
    I assume it's CPA, can't think what other method they can use.

    Their email announcements says:

    Soon Chip will stop working for you

    Hi

    We've made a big decision:

    Soon the only way you will be able to save with Chip is by connecting your card. We're planning to phase out Direct Debits.

    Our big Chip 2.0 update introduced ‘instant saves’, which moves your money via card payment, instead of the old way using Direct Debits.

    We’ve tested the two methods and found that everything works better for our savers who have connected their card; fewer bugs, more control over their money, faster and simpler saves, we could go on!

    How to connect your card

    Just open Chip and head to:

    Account > Connected account > Bank card

    And add the debit card for the bank account you've connected to Chip.


    Why are we changing things?
    The bottom line is we're doing it for you, it will make using Chip much simpler and more stable for you.

    If you want to read more about why we’re making connecting your card necessary, check out our blog post here.

    If you need any support, or have any further questions, just reply to this email or head into Live Chat in your Chip app.
    I've queried this in live chat and in emails pointing out I don't want to use card payments and that I think removing all DDs is a backward step (instead of the more obvious giving users the choice, card or DD) but they are adamant that card is the only way. I've given up arguing as it won't change their minds!
    • colsten
    • By colsten 17th May 19, 4:32 PM
    • 10,319 Posts
    • 9,493 Thanks
    colsten

    I've queried this in live chat and in emails pointing out I don't want to use card payments and that I think removing all DDs is a backward step (instead of the more obvious giving users the choice, card or DD) but they are adamant that card is the only way. I've given up arguing as it won't change their minds!
    Originally posted by Zanderman
    I suspect some of the banks were/are leaning heavily on them as they want to eradicate the DIY DDs.

    Moving from DD to CPA is really a backwards step for us users as we have a lot less control over CPAs than over DDs.
    • Zanderman
    • By Zanderman 17th May 19, 5:25 PM
    • 2,161 Posts
    • 4,977 Thanks
    Zanderman
    Moving from DD to CPA is really a backwards step for us users as we have a lot less control over CPAs than over DDs.
    Originally posted by colsten
    That's the reason I gave them for not wanting to use card payments - DDs are controllable through online banking, CPAs are not.
    • surreysaver
    • By surreysaver 17th May 19, 6:25 PM
    • 2,684 Posts
    • 1,535 Thanks
    surreysaver
    I suspect some of the banks were/are leaning heavily on them as they want to eradicate the DIY DDs.
    Originally posted by colsten
    If that's the reason, why don't they tell people?
    I consider myself to be a male feminist. Is that allowed?
    • Emily Joy
    • By Emily Joy 17th May 19, 6:31 PM
    • 354 Posts
    • 156 Thanks
    Emily Joy
    That's the reason I gave them for not wanting to use card payments - DDs are controllable through online banking, CPAs are not.
    Originally posted by Zanderman
    How difficult was it to close the account? I really don't like the idea of a CPA.
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