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  • FIRST POST
    • C0mbat_W0mbat
    • By C0mbat_W0mbat 28th Nov 18, 12:35 PM
    • 3Posts
    • 2Thanks
    C0mbat_W0mbat
    Prestige telecom / plan.com - its time we fought back
    • #1
    • 28th Nov 18, 12:35 PM
    Prestige telecom / plan.com - its time we fought back 28th Nov 18 at 12:35 PM
    I am a new member on MSE, that said I am wanting to join with others and take a stand against rip off phone companies.

    I am hoping thatif enough of their victims err i mean customers can band together we can do something about their unethical selling practices and the way they treat customers.

    Recently I was sold, or should I say bullied into, a new mobile contract with them. I told them I was with EE and happy with EE, it was just my phones battery that needed attention. They didnt listen and pushed me on to an O2 contract ( only telling me this AFTER I had signed the contract ).

    This now costs me around £10 a month more, has a far inferior 4G speed ( something I told them was important to me ), has a very poor signal where I live and in some areas that I work in and have now had the goal posts moved on the payment for buying out my EE contract.

    I have since seen their trust pilot reviews and realise I am not the only person to suffer at their hands.

    This has to stop so I would like to get as many of their dissatisfied customers as possible together and take action. Be that through OFCOM or BBC Watchdog action needs to be taken.
    We all have the right to stupidity, just dont abuse that right.
Page 3
    • oldagetraveller
    • By oldagetraveller 28th Nov 19, 10:37 AM
    • 3,511 Posts
    • 1,996 Thanks
    oldagetraveller
    "my number is 07784447187 in case someone wants to chat . thanks Bart"


    As advised above, delete that number.

    Comms may be made via private messaging if necessary and firstly ensure it's somebody legitimate.

    • Kaea
    • By Kaea 29th Nov 19, 2:02 PM
    • 4 Posts
    • 2 Thanks
    Kaea
    I too was duped into signing up with plan.com who I was led to believe was O2. It was a very pushy salesman and now I have been quoted an extortionate amount to cancel it.
    • Kaea
    • By Kaea 29th Nov 19, 2:07 PM
    • 4 Posts
    • 2 Thanks
    Kaea
    Me too
    I am in the same position and would welcome advice
    • JJ Egan
    • By JJ Egan 29th Nov 19, 2:22 PM
    • 13,653 Posts
    • 6,287 Thanks
    JJ Egan
    Depends upon what you agreed and the terms and conditions of the contract .
    Also business or consumer/ home contracts .
    • Kaea
    • By Kaea 29th Nov 19, 2:33 PM
    • 4 Posts
    • 2 Thanks
    Kaea
    I signed up to a 3 year business contract even though I am just a self employed medical secretary. I am not a registered company. I was led to believe it was O2 calling since this is who I was with and they had all my details. It was an extremely pushy salesman and I was busy and needed a new phone. Now I am stopping work and need to end my contract and can't unless I pay them an extortionate amount of money
    • mobilejunkie
    • By mobilejunkie 29th Nov 19, 2:35 PM
    • 8,309 Posts
    • 2,891 Thanks
    mobilejunkie
    I signed up to a 3 year business contract even though I am just a self employed medical secretary. I am not a registered company. I was led to believe it was O2 calling since this is who I was with and they had all my details. It was an extremely pushy salesman and I was busy and needed a new phone. Now I am stopping work and need to end my contract and can't unless I pay them an extortionate amount of money
    Originally posted by Kaea
    That's why it's called a contract.
    • Kaea
    • By Kaea 29th Nov 19, 2:41 PM
    • 4 Posts
    • 2 Thanks
    Kaea
    Yes I know what a contract and stating the obvious is not helpful. I thought i might get some helpful advice. As I thought it was O2 I was signing up with I thought I would be safe since with O2 you can pay off the cost of the phone early and reduce the monthly contract
    • Wayne Porter
    • By Wayne Porter 4th Dec 19, 7:02 PM
    • 1 Posts
    • 1 Thanks
    Wayne Porter
    Plan.CON!
    I was first contacted by Sunny Communications which is now lead to believe prestige sorting out sunnyís Mess, even though the same people work there 😂 & the first thing that was said was that he was an manager from o2 tut tut! Miss representation act! Look into it! I was also led to believe that Iíd be an o2 customer, to the verbal contract, this is also not true, Iíve spoken to the management at o2 directly over email at that my number was no longer an o2 customers, & also we agreed to pay off a device Witch I had to pay off my self, through false promises, also we agreed on £56pcm this was also false I directed debit was set up to take £80pcm I blocked all transactions & cut up both SIM cards strait away because I wasnít falling for this, Iíve also seek legal advice & Iíve been advertised to take it up with trading standards, & if you have had a similar experience Iíd recommend that you also do this & watch dog might be a good one also, wish you the best of luck ✌️
    Delete draft
    Finish review
    • Shiremate
    • By Shiremate 5th Dec 19, 7:28 PM
    • 2 Posts
    • 2 Thanks
    Shiremate
    I have also been conned into a e-contract with prestige/plan.com. But I haven't given them my pac code to change phone over. They are harassing me for this. I have also rung plan.com up asking to cancel the e-contract. Do any of you think I'm in with a chance?
    • Shiremate
    • By Shiremate 5th Dec 19, 7:44 PM
    • 2 Posts
    • 2 Thanks
    Shiremate
    Has anyone had any luck in contacting plan.com to cancel the contract before it has actually gone live?
    • ffielding1510
    • By ffielding1510 5th Dec 19, 10:34 PM
    • 1 Posts
    • 1 Thanks
    ffielding1510
    Hi I have been misled by this company aswell, I have been misled, and bribed to remove my bad review !! They trap sole traders into a contract making them think its 18 months but itís actually 3 years catching hard workers at work off guard. Failing to explain no cooling off to people who wouldnít know they didnt have rights as a self employed person like an average consumer. I will continue to go down every avenue possible to expose this company to others who may be preyed upon by them!!
    • Mobuzz
    • By Mobuzz 20th Dec 19, 11:11 AM
    • 1 Posts
    • 2 Thanks
    Mobuzz
    Plan and partners scam
    Well I'm both relieved and dismayed to hear that many people have had the same horrendous experience as me with Plan.Com and their partners. I have been with them for eighteen months now and I wanted to cancel as soon as I'd completed the contract. Same story, Sunny offered me a phone and contact and I took the bait. They sent the wrong phone at first then after it was returned I asked for a different, more expensive one. Sunny advised me I would have to re-enter the contract for £10 more due to the phone being more expensive. After weeks of no phone being sent I called them and said not to worry about sending the phone as I need one there and then. Aiden from Sunny said ok that's fair enough, I'll recalculate you're monthly payment. £39 now instead of £69. I thought that ok, not great but ok. Aiden said a standing order would be set up for £35 to cover the additional amount as Plan were as he put it "awkward" and don't make his life easy by not being able to change the amount their end. Eighteen months later, many, many phone calls, emails back and forth with sunny telling me to go to plan and plan telling me it was Sunny. No standing order. I sent emails and recordings as proof and they promised to set one up but nothing. Finally after Sunny mysteriously disappeared in a rogue like fashion after many months of not answering the phone, I got Prestige to backdate the first years overpayments but they said they would only do it if I reviewed in February. I agreed on the condition that it's set up to £20 to cover the overpayments. Now they say they they cannot give me an idea of the tariff and will not compensate me for a phone. They say I will have to pay £82 per month for the next eighteen months. I do not trust them to give me a fair price and also why should I overpay the agreed amount now due a discount later. This is bullying and scare tactics. Conveniently, the members of sunny are now working at prestige. Prestige say that any promises made by sunny are null void.

    I'm my opinion plan use third party companies to sell their services, they then sign a contract with plan without making it clear there are seperate companies involved and that they are not really linked at all. The third party provide the physical goods which, lets face it, are one of the main reasons for entering into a mobile contact. The goods are never delivered, the company disbands and finally the customer is left with a large tariff for three years and no device. Shocking and illegal.

    Please get in touch with me as I am in touch with the Ombudsman and have been told this is "rogue" behaviour. It would be amazing to speak with others and discuss options. I am aware that plan and their partners are actively using these forums so I will be vigilant. I know every voice at that disgusting company by now anyway.

    Many thanks and good luck. 😁
    • Lewis00010
    • By Lewis00010 6th Jan 20, 12:21 PM
    • 1 Posts
    • 1 Thanks
    Lewis00010
    Scam
    Hi im currently going though a similar issue with plan.com and prestige
    They tricked me into a contract they never said it was for three years and never said it would go up after 18 and told me if i want my bill to go back down then i would have to resign up to a new 3 year contract
    Scam artists
    • ballyblack
    • By ballyblack 6th Jan 20, 12:27 PM
    • 4,314 Posts
    • 2,351 Thanks
    ballyblack
    They tricked me into a contract
    How were you tricked? Did you receive a cold call to your mobile??
    • Grey261127
    • By Grey261127 9th Jan 20, 3:02 PM
    • 1 Posts
    • 0 Thanks
    Grey261127
    Hi, has anyone had any success. My husband has also been duped by prestige. He has legal cover with his insurance so hoping to go down that route but very worried. We've cancelled pac code and did not sign to receive phone. They definitely gave fraudulent misrepresentations.
    • JoToG20
    • By JoToG20 15th Jan 20, 1:55 PM
    • 1 Posts
    • 0 Thanks
    JoToG20
    Fighting Back
    This is a very helpful Post, currently having similar issues and was totally mis sold and given the assurance that I was signing up to a 18 month contract. Nothing was transparent, lots of key information was withheld and I did not sign any documents other than a tick in the box online to say I would go to the next stage be sent the details. When I tried to cancel I was told I had signed! I was pressured and the terms I was actually given are horrendous!
    • ballyblack
    • By ballyblack 16th Jan 20, 10:31 AM
    • 4,314 Posts
    • 2,351 Thanks
    ballyblack
    This is a very helpful Post, currently having similar issues and was totally mis sold and given the assurance that I was signing up to a 18 month contract. Nothing was transparent, lots of key information was withheld and I did not sign any documents other than a tick in the box online to say I would go to the next stage be sent the details. When I tried to cancel I was told I had signed! I was pressured and the terms I was actually given are horrendous!
    Originally posted by JoToG20
    Lesson here never engage with a cold caller!!
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