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  • FIRST POST
    • maxximus75
    • By maxximus75 10th Nov 18, 10:34 PM
    • 148Posts
    • 48Thanks
    maxximus75
    TSB knackered again?
    • #1
    • 10th Nov 18, 10:34 PM
    TSB knackered again? 10th Nov 18 at 10:34 PM
    Yet another TSB issue. Unable to make purchases with my card either in person or online.



    I have spoke with customer services who advises nothing is wrong although there seems to be reports of the same starting to surface from others.


    Whatever next?
Page 1
    • Mnd
    • By Mnd 10th Nov 18, 10:50 PM
    • 800 Posts
    • 983 Thanks
    Mnd
    • #2
    • 10th Nov 18, 10:50 PM
    • #2
    • 10th Nov 18, 10:50 PM
    I haven't been able to view my credit card statement recently
    • maxximus75
    • By maxximus75 11th Nov 18, 9:38 AM
    • 148 Posts
    • 48 Thanks
    maxximus75
    • #3
    • 11th Nov 18, 9:38 AM
    • #3
    • 11th Nov 18, 9:38 AM
    The worst thing is that they never admit to any problems, blame it on something else or just say everything is working ok rather than holding their hands up.


    Frustrating as ****
    • masonic
    • By masonic 11th Nov 18, 9:40 AM
    • 10,135 Posts
    • 7,427 Thanks
    masonic
    • #4
    • 11th Nov 18, 9:40 AM
    • #4
    • 11th Nov 18, 9:40 AM
    Are you still receiving cashback on transactions or interest free credit that would make you want to keep the card? If not, there are better options out there.
    Edit: nevermind, I suppose you mean debit card. But I wouldn't use TSB as my main current account - it's fine for getting 5% interest on 1,500.
    • pmduk
    • By pmduk 11th Nov 18, 12:45 PM
    • 9,380 Posts
    • 7,045 Thanks
    pmduk
    • #5
    • 11th Nov 18, 12:45 PM
    • #5
    • 11th Nov 18, 12:45 PM
    What do you mean again? They've never fully recovered
    • General Grant
    • By General Grant 11th Nov 18, 1:04 PM
    • 789 Posts
    • 860 Thanks
    General Grant
    • #6
    • 11th Nov 18, 1:04 PM
    • #6
    • 11th Nov 18, 1:04 PM
    Clearly their service is poor.
    Unable to open a regular saver online (which I had done before), I had to make an appointment in branch and provide ID to even make the appointment.
    For the appointment, later the same day, they had issued a letter which said I needed to bring one piece of ID. At the appointment itself the person insisted she needed two pieces (fortunately I was able to provide them, just as I had done a couple of hours earlier when I made the appointment).
    She set up the SO to pay into the account and checked with me that it should be for a year. The first payment was to come out the next working day and so I went back to adjust it afterwards to come out at the start of each month - and found that she had set it up for every month with no end date.
    The usual question at the end of the appointment about whether there was anything else she could help with. I asked that she arrange for PIN reminders be sent for my two debit cards. Two weeks later and nothing has turned up.
    Is it worth putting in a complaint?
    • Sea Shell
    • By Sea Shell 11th Nov 18, 1:50 PM
    • 1,021 Posts
    • 1,626 Thanks
    Sea Shell
    • #7
    • 11th Nov 18, 1:50 PM
    • #7
    • 11th Nov 18, 1:50 PM
    I haven't been able to open any statements, as I keep getting a corrupted file message on Adobe!

    Anyone else got this problem?
    " That pound I saved yesterday, is a pound I don't have to earn tomorrow "
    • EssexExile
    • By EssexExile 11th Nov 18, 1:59 PM
    • 3,214 Posts
    • 2,276 Thanks
    EssexExile
    • #8
    • 11th Nov 18, 1:59 PM
    • #8
    • 11th Nov 18, 1:59 PM
    I haven't been able to open any statements, as I keep getting a corrupted file message on Adobe!

    Anyone else got this problem?
    Originally posted by Sea Shell
    I had that a while ago but it's been OK lately.
    Tall, dark & handsome. Well two out of three ain't bad.
    • jonnygee2
    • By jonnygee2 11th Nov 18, 2:01 PM
    • 451 Posts
    • 447 Thanks
    jonnygee2
    • #9
    • 11th Nov 18, 2:01 PM
    • #9
    • 11th Nov 18, 2:01 PM
    Whatever next?
    What's next is that their IT systems will keep failing and breaking because they are rubbish.

    But, there are other banks. You know its going to keep happening so if you choose to keep your money there, you'll have to live with it.
    • B_G_B
    • By B_G_B 11th Nov 18, 2:21 PM
    • 457 Posts
    • 456 Thanks
    B_G_B
    I haven't been able to open any statements, as I keep getting a corrupted file message on Adobe!

    Anyone else got this problem?
    Originally posted by Sea Shell
    Haven't been able to view / open a credit card statement since (before) April.They do send me an email every month however urging me to check my statement.
    • molerat
    • By molerat 11th Nov 18, 2:32 PM
    • 19,582 Posts
    • 13,783 Thanks
    molerat
    No more knackered than usual for me.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • xylophone
    • By xylophone 11th Nov 18, 4:44 PM
    • 27,354 Posts
    • 16,362 Thanks
    xylophone
    I haven't had any trouble but I don't use my accounts for many transactions.
    • Dorian1958
    • By Dorian1958 11th Nov 18, 6:21 PM
    • 160 Posts
    • 127 Thanks
    Dorian1958
    No problem for me today whilst downloading transactions prior to the transfer out to Nationwide tomorrow....
    • kay0601
    • By kay0601 11th Nov 18, 7:39 PM
    • 63 Posts
    • 74 Thanks
    kay0601
    I get regular text messages now telling me I don’t have enough money in my account to cover upcoming payments and I have to pay money in ASAP to avoid fees. Phoned them in a panic first time to be told it’s a known bug and not to worry and of course “they apologise” as if that’s worth anything.

    Still waiting for the conclusion regarding my complaint from earlier this year. Several weeks ago a woman called looking for details so she could investigate it thoroughly. What a blooming joke!
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