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    • PogryzeWszystkk
    • By PogryzeWszystkk 10th Nov 18, 11:40 AM
    • 3Posts
    • 0Thanks
    PogryzeWszystkk
    Spark - fake bills from fake account?
    • #1
    • 10th Nov 18, 11:40 AM
    Spark - fake bills from fake account? 10th Nov 18 at 11:40 AM
    Hello guys,
    I have a big problem. Iíve never had any problems with bills from energy supliers, every DD paid on time, no problems with anything. Couple months ago I switched from SP to Spark, and everything was fine. But 2 days ago my fiance receive a letter fron Arvato claiming that she didnít paid bills and she owned nearly 400£ to Spark. First of all, all the time all the bills have been on my name, my cards/bank acc. She never had any contract on her, even phone is payg. Second, she cant speak english and everytime I have to translate everything. Had anyone heard about any similar situations? What to do? I called arvato and spark and they both said that it needs to be paid, even that she never sign anything, no contracts or other documents. Please help

    Ps sory for my english but its not my native language.
Page 1
    • JJ Egan
    • By JJ Egan 10th Nov 18, 1:15 PM
    • 11,908 Posts
    • 5,322 Thanks
    JJ Egan
    • #2
    • 10th Nov 18, 1:15 PM
    • #2
    • 10th Nov 18, 1:15 PM
    Why would she have bills .
    In whose name is the Spark account have you checked .
    What have Spark said about it ??
    • PogryzeWszystkk
    • By PogryzeWszystkk 11th Nov 18, 2:56 PM
    • 3 Posts
    • 0 Thanks
    PogryzeWszystkk
    • #3
    • 11th Nov 18, 2:56 PM
    • #3
    • 11th Nov 18, 2:56 PM
    I dont know why its on her name. According to spark this account is on her name not mine, and its signed to our post code. No info when and how it was created
    • JJ Egan
    • By JJ Egan 11th Nov 18, 3:58 PM
    • 11,908 Posts
    • 5,322 Thanks
    JJ Egan
    • #4
    • 11th Nov 18, 3:58 PM
    • #4
    • 11th Nov 18, 3:58 PM
    Check your bill account with Spark .

    Check your DD with Spark .
    • HampshireH
    • By HampshireH 11th Nov 18, 6:02 PM
    • 1,466 Posts
    • 1,787 Thanks
    HampshireH
    • #5
    • 11th Nov 18, 6:02 PM
    • #5
    • 11th Nov 18, 6:02 PM
    So have you been paying Spark by DD.

    Odd they have her details but if your not paying then the bill would need paying.

    Have you asked Spark about your account?
    • Nathan94
    • By Nathan94 11th Nov 18, 9:02 PM
    • 49 Posts
    • 12 Thanks
    Nathan94
    • #6
    • 11th Nov 18, 9:02 PM
    • #6
    • 11th Nov 18, 9:02 PM
    Definitely a fake account
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 14th Nov 18, 11:54 AM
    • 221 Posts
    • 64 Thanks
    Spark Energy: Jenny
    • #7
    • 14th Nov 18, 11:54 AM
    • #7
    • 14th Nov 18, 11:54 AM
    Hi PogryzeWszystkk

    I'm really sorry to hear about this.

    If you can email the address given in my profile, confirming your full name and supply address along with your girlfriend's name, then I can look into this for you.

    Kind regards

    Jenny
    Customer Relations Team
    ďOfficial Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • PogryzeWszystkk
    • By PogryzeWszystkk 21st Nov 18, 11:39 PM
    • 3 Posts
    • 0 Thanks
    PogryzeWszystkk
    • #8
    • 21st Nov 18, 11:39 PM
    • #8
    • 21st Nov 18, 11:39 PM
    I’ve checked everything with Spark ( all my DD have been payed, no credit on account) and Arvato, it looks like it’s from previous place where we use to live over 2 years ago, but the question is how the hell they got her details? She wasn’t on any contracts and never sign anything. Could the agency that I used to rent this place give them her details? And even that, we’ve been using Scotish Power all the time when we’ve been living there. Spark is obviously terrible and I need to swap from them.
    • Inigo Montoya
    • By Inigo Montoya 22nd Nov 18, 9:50 AM
    • 787 Posts
    • 697 Thanks
    Inigo Montoya
    • #9
    • 22nd Nov 18, 9:50 AM
    • #9
    • 22nd Nov 18, 9:50 AM
    the first question I would ask is :

    has your girlfriend ever been with spark at ANY previous address & left without settling the bill ?

    How the debt collection agency found out she was living there isnt really the point IMO
    • bebewoo
    • By bebewoo 26th Nov 18, 1:37 AM
    • 600 Posts
    • 740 Thanks
    bebewoo
    Yes the agency will have given the details.
    That is the scam that Spark and the agencies used to run. Spark would pay the agencies to give tenants names and sign them up without permission.
    But Spark have gone bankrupt now so you are lucky.
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 26th Nov 18, 12:02 PM
    • 221 Posts
    • 64 Thanks
    Spark Energy: Jenny
    Hi PogryzeWszystkk

    Can you drop me a line to the contact email address in my profile please?

    I'd be happy to take a look at this for you.

    Kind regards

    Jenny
    Customer Relations Team
    ďOfficial Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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