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    • PogryzeWszystkk
    • By PogryzeWszystkk 10th Nov 18, 11:40 AM
    • 2Posts
    • 0Thanks
    PogryzeWszystkk
    Spark - fake bills from fake account?
    • #1
    • 10th Nov 18, 11:40 AM
    Spark - fake bills from fake account? 10th Nov 18 at 11:40 AM
    Hello guys,
    I have a big problem. Iíve never had any problems with bills from energy supliers, every DD paid on time, no problems with anything. Couple months ago I switched from SP to Spark, and everything was fine. But 2 days ago my fiance receive a letter fron Arvato claiming that she didnít paid bills and she owned nearly 400£ to Spark. First of all, all the time all the bills have been on my name, my cards/bank acc. She never had any contract on her, even phone is payg. Second, she cant speak english and everytime I have to translate everything. Had anyone heard about any similar situations? What to do? I called arvato and spark and they both said that it needs to be paid, even that she never sign anything, no contracts or other documents. Please help

    Ps sory for my english but its not my native language.
Page 1
    • JJ Egan
    • By JJ Egan 10th Nov 18, 1:15 PM
    • 11,237 Posts
    • 4,903 Thanks
    JJ Egan
    • #2
    • 10th Nov 18, 1:15 PM
    • #2
    • 10th Nov 18, 1:15 PM
    Why would she have bills .
    In whose name is the Spark account have you checked .
    What have Spark said about it ??
    • PogryzeWszystkk
    • By PogryzeWszystkk 11th Nov 18, 2:56 PM
    • 2 Posts
    • 0 Thanks
    PogryzeWszystkk
    • #3
    • 11th Nov 18, 2:56 PM
    • #3
    • 11th Nov 18, 2:56 PM
    I dont know why its on her name. According to spark this account is on her name not mine, and its signed to our post code. No info when and how it was created
    • JJ Egan
    • By JJ Egan 11th Nov 18, 3:58 PM
    • 11,237 Posts
    • 4,903 Thanks
    JJ Egan
    • #4
    • 11th Nov 18, 3:58 PM
    • #4
    • 11th Nov 18, 3:58 PM
    Check your bill account with Spark .

    Check your DD with Spark .
    • HampshireH
    • By HampshireH 11th Nov 18, 6:02 PM
    • 1,059 Posts
    • 1,220 Thanks
    HampshireH
    • #5
    • 11th Nov 18, 6:02 PM
    • #5
    • 11th Nov 18, 6:02 PM
    So have you been paying Spark by DD.

    Odd they have her details but if your not paying then the bill would need paying.

    Have you asked Spark about your account?
    • Nathan94
    • By Nathan94 11th Nov 18, 9:02 PM
    • 47 Posts
    • 11 Thanks
    Nathan94
    • #6
    • 11th Nov 18, 9:02 PM
    • #6
    • 11th Nov 18, 9:02 PM
    Definitely a fake account
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 14th Nov 18, 11:54 AM
    • 168 Posts
    • 44 Thanks
    Spark Energy: Jenny
    • #7
    • 14th Nov 18, 11:54 AM
    • #7
    • 14th Nov 18, 11:54 AM
    Hi PogryzeWszystkk

    I'm really sorry to hear about this.

    If you can email the address given in my profile, confirming your full name and supply address along with your girlfriend's name, then I can look into this for you.

    Kind regards

    Jenny
    Customer Relations Team
    ďOfficial Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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