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  • FIRST POST
    • mjmg91
    • By mjmg91 10th Nov 18, 10:59 AM
    • 3Posts
    • 0Thanks
    mjmg91
    Utility Warehouse & Churchill recovery solutions
    • #1
    • 10th Nov 18, 10:59 AM
    Utility Warehouse & Churchill recovery solutions 10th Nov 18 at 10:59 AM
    Hi, I got a call from Churchill recovery solutions on behalf of Utility Warehouse and I'm a bit worried, I'll explain the situation:

    2 years ago I moved into a flat in Glasgow from Spain, the flat utility bills were with Utility Warehouse before my flatmates and I moved so we continued with them; I didn't have a bank account back then, so we registered under both my name and my flatmate's and we paid with her bank account. The service wasn't great, but we never had mayor problems with them. A year later, our contract ended, we paid our last bills and had a chat before leaving with the new tenants, telling them to call the company and inform them they were moving in (which was what we did when we arrived). Never received an email nor a call from Utility Warehouse after that.

    Now, a year later after we left that flat I got a call from Churchill recovery solutions asking for a confirmation about the address I lived in when I had a contract with Utility Warehouse. I was half asleep (it was 08:30 on a Saturday morning) so I gave them the address and they hung up without saying a word.

    A few minutes later I received a message asking me to contact Churchill recovery solutions' office.

    What I want to know is what to expect next?
    As far as I know our bills were paid, my former flatmates left the country and I didn't keep any bills or documents. All the information they have from me is my name, email and phone number.
    If anyone has had any experience with them and have any advice I'd very much appreciate it, I'm worried this might result in them harassing me with calls or any legal problem.

    Thanks.
Page 1
    • sourcrates
    • By sourcrates 10th Nov 18, 11:29 AM
    • 16,743 Posts
    • 15,805 Thanks
    sourcrates
    • #2
    • 10th Nov 18, 11:29 AM
    • #2
    • 10th Nov 18, 11:29 AM
    Hi,


    Anyone chasing a debt must be able to provide evidence of the debt when asked to do so, normally i would say send the provit letter to them, but as all you have received are calls and texts, is it possible they do not know your current address ?
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".

    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    • mjmg91
    • By mjmg91 10th Nov 18, 11:46 AM
    • 3 Posts
    • 0 Thanks
    mjmg91
    • #3
    • 10th Nov 18, 11:46 AM
    • #3
    • 10th Nov 18, 11:46 AM
    Hi,

    yes, they don't know my current address, all they have is my email and phone number
    • sourcrates
    • By sourcrates 10th Nov 18, 12:05 PM
    • 16,743 Posts
    • 15,805 Thanks
    sourcrates
    • #4
    • 10th Nov 18, 12:05 PM
    • #4
    • 10th Nov 18, 12:05 PM
    Hi,

    yes, they don't know my current address, all they have is my email and phone number
    Originally posted by mjmg91

    Well in that case its up to you how you proceed.


    You can block them on both email and mobile, and continue to ignore them, the only down side is if they decided to take legal action, all papers would go to your old address, and you would get a CCJ by default, that would be a risk in this situation.

    Your other option is to engage with them, in writing only, deny any debt exists, and get them to prove otherwise.

    More hassle maybe, but at least it brings the matter to a head, but as i said, its up to you how you want to deal with it.
    Last edited by sourcrates; 11-11-2018 at 11:48 AM.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".

    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    • welshmoneylover
    • By welshmoneylover 14th Nov 18, 11:24 PM
    • 2,847 Posts
    • 3,772 Thanks
    welshmoneylover
    • #5
    • 14th Nov 18, 11:24 PM
    • #5
    • 14th Nov 18, 11:24 PM
    Hi, I got a call from Churchill recovery solutions on behalf of Utility Warehouse and I'm a bit worried, I'll explain the situation:

    2 years ago I moved into a flat in Glasgow from Spain, the flat utility bills were with Utility Warehouse before my flatmates and I moved so we continued with them; I didn't have a bank account back then, so we registered under both my name and my flatmate's and we paid with her bank account. The service wasn't great, but we never had mayor problems with them. A year later, our contract ended, we paid our last bills and had a chat before leaving with the new tenants, telling them to call the company and inform them they were moving in (which was what we did when we arrived). Never received an email nor a call from Utility Warehouse after that.

    Now, a year later after we left that flat I got a call from Churchill recovery solutions asking for a confirmation about the address I lived in when I had a contract with Utility Warehouse. I was half asleep (it was 08:30 on a Saturday morning) so I gave them the address and they hung up without saying a word.

    A few minutes later I received a message asking me to contact Churchill recovery solutions' office.

    What I want to know is what to expect next?
    As far as I know our bills were paid, my former flatmates left the country and I didn't keep any bills or documents. All the information they have from me is my name, email and phone number.
    If anyone has had any experience with them and have any advice I'd very much appreciate it, I'm worried this might result in them harassing me with calls or any legal problem.

    Thanks.
    Originally posted by mjmg91
    Did you contact utility warehouse yourself to let them know you moved out?
    Be happy, it's the greatest wealth
    • mjmg91
    • By mjmg91 15th Nov 18, 2:04 PM
    • 3 Posts
    • 0 Thanks
    mjmg91
    • #6
    • 15th Nov 18, 2:04 PM
    • #6
    • 15th Nov 18, 2:04 PM
    To be honest, it was more than a year ago and I'm not 100% sure, I didn't contact them but can't remember if my flatmate called them or we left it just for the new tenants to call and inform them they had moved into the flat. It was pretty dumb from us, but we just did the same as the people who lived there before.
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