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  • FIRST POST
    • Rhea84
    • By Rhea84 10th Nov 18, 10:53 AM
    • 3Posts
    • 0Thanks
    Rhea84
    0 WOW
    Egypt Holiday Accommodation Change
    • #1
    • 10th Nov 18, 10:53 AM
    0 WOW
    Egypt Holiday Accommodation Change 10th Nov 18 at 10:53 AM
    Hello,
    Looking for advice. I had booked a holiday to Egypt for next year and was due to stay at the Steinberger. Thomas Cook have now moved us to another accommodation that is not within the same transfer time. They have offered another but want 400 more - this is not affordable at all - please advise of my rights - I am being passed from pillar to post and all i'm getting from them is I can cancel - great customer service after I'd booked what we hoped was a holiday of a lifetime!
    Help please!
Page 1
    • elsien
    • By elsien 10th Nov 18, 10:58 AM
    • 17,589 Posts
    • 44,481 Thanks
    elsien
    • #2
    • 10th Nov 18, 10:58 AM
    • #2
    • 10th Nov 18, 10:58 AM
    What resolution is it that you want?
    Is the other hotel comparable other than the transfer time? How much of a difference is there in the transfers? Is the hotel ok otherwise location and facility wise?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • Rhea84
    • By Rhea84 10th Nov 18, 11:04 AM
    • 3 Posts
    • 0 Thanks
    Rhea84
    • #3
    • 10th Nov 18, 11:04 AM
    • #3
    • 10th Nov 18, 11:04 AM
    i would like to be in a like for like hotel. Taking a child so no more than the transfer time already booked (20 mins) and 5* which is what had originally been booked. They are offering one which is an hours transfer. The hotel doesn't look as good as what we had booked but stars are the same.
    • Grumpelstiltskin
    • By Grumpelstiltskin 10th Nov 18, 11:06 AM
    • 2,317 Posts
    • 2,496 Thanks
    Grumpelstiltskin
    • #4
    • 10th Nov 18, 11:06 AM
    • #4
    • 10th Nov 18, 11:06 AM
    Anything to do this this thread on TripAdvisor?

    https://www.tripadvisor.co.uk/ShowTopic-g297549-i9198-k12079123-Thomas_Cook_change_of_hotels_to_Baron_Palace-Hurghada_Red_Sea_and_Sinai.html
    • Rhea84
    • By Rhea84 10th Nov 18, 11:13 AM
    • 3 Posts
    • 0 Thanks
    Rhea84
    • #5
    • 10th Nov 18, 11:13 AM
    • #5
    • 10th Nov 18, 11:13 AM
    Not this hotel unfortunately!
    • dawyldthing
    • By dawyldthing 10th Nov 18, 2:29 PM
    • 3,125 Posts
    • 3,083 Thanks
    dawyldthing
    • #6
    • 10th Nov 18, 2:29 PM
    • #6
    • 10th Nov 18, 2:29 PM
    I’d take the refund I really would.
    roll on end of April 2019 *17 done* = *23 to go*
    • Ganga
    • By Ganga 10th Nov 18, 3:53 PM
    • 1,364 Posts
    • 718 Thanks
    Ganga
    • #7
    • 10th Nov 18, 3:53 PM
    • #7
    • 10th Nov 18, 3:53 PM
    Which Steigenberger hotel is it? we stayed at the Aldau Beach Hotel and would return in a heartbeat BUT due to the problem at the other hotel where the two people died Thomas Cook have been putting customers in other hotels.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • koalakoala
    • By koalakoala 10th Nov 18, 4:13 PM
    • 108 Posts
    • 49 Thanks
    koalakoala
    • #8
    • 10th Nov 18, 4:13 PM
    • #8
    • 10th Nov 18, 4:13 PM
    Take a refund. Go somewhere else. The world is your oyster
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