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    • ABSP
    • By ABSP 10th Nov 18, 10:41 AM
    • 1Posts
    • 0Thanks
    Customer Service Charges added to quote
    • #1
    • 10th Nov 18, 10:41 AM
    Customer Service Charges added to quote 10th Nov 18 at 10:41 AM
    Is this normal practice, please?
    Our (equivalent of buildings and contents) insurance is up for renewal with Towergate have they included in their quote a 10% customer service charge (of about 45).
    We are residential boat dwellers so the number of companies we can use for getting quotations is more limited than for bricks and mortar dwellers, but I don't see a 'customer service charge' on my car insurance nor on my mum's homeowners policy.
    Many thanks
Page 1
    • Quentin
    • By Quentin 10th Nov 18, 10:49 AM
    • 38,328 Posts
    • 22,295 Thanks
    • #2
    • 10th Nov 18, 10:49 AM
    • #2
    • 10th Nov 18, 10:49 AM
    There will be one, but not separately quoted as this one is

    Go elsewhere if you find a better deal
    • Linton
    • By Linton 10th Nov 18, 12:32 PM
    • 10,401 Posts
    • 10,801 Thanks
    • #3
    • 10th Nov 18, 12:32 PM
    • #3
    • 10th Nov 18, 12:32 PM
    Towergate are specialist brokers and so need to make their own explicit charges in addition to those from the insurer. If you go direct to an insurer there will still be charges but these will be included in the figure given in their quote which may therefore be higher that the one provided by a broker.

    I am a boat owner with Towergate and was very happy with the insurance cost dropping by 30% this year
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