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  • FIRST POST
    • ccl_are_useless
    • By ccl_are_useless 10th Nov 18, 3:21 AM
    • 6Posts
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    ccl_are_useless
    CCL Computers RMA
    • #1
    • 10th Nov 18, 3:21 AM
    CCL Computers RMA 10th Nov 18 at 3:21 AM
    Hi. I sent my motherboard to CCL Computers for repair on 27/09/18 which they received on 01/10/18, when I first contacted them they told me it could take up to 28 days for the turn around which I was fine with as I thought it was just a conservative estimate.

    I asked CCL for updates and on 25/10/18 they tell me it "will most likely come in by the end of the week", well that comes and goes and on 30/10/18 they say the manufacturers quote them 28 days for repair/replacement but the manufacturer sent a replacement board to the distributor on 16/10/18 so not sure why that matters.

    On 01/11/18 they finally get the board back and the next day they inform me that "it should be with me early next week". After waiting 3 days I ask for a tracking number so they stop replying to my eBay messages until yesterday where they tell me it's being inspected and once that's complete it will be sent to me. Really? They don't even tell me when I'll get it back by! Just "once it's inspected".

    It seems like they're wasting time on purpose now, they'll probably tell me next week John hurt his knee or something so was unable to inspect it. Anyway I replied telling them I've waited long enough and if they can't have it delivered by Tuesday next week just refund me instead. What if they can't or won't do neither? Do I just need to keep waiting? They did say on 30/10/18 that if it goes over 28 working days they could look into a refund but I know now not to believe anything they say.
Page 1
    • forgotmyname
    • By forgotmyname 10th Nov 18, 4:14 AM
    • 27,958 Posts
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    forgotmyname
    • #2
    • 10th Nov 18, 4:14 AM
    • #2
    • 10th Nov 18, 4:14 AM
    Never had any issues with them.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • societys child
    • By societys child 10th Nov 18, 1:56 PM
    • 5,506 Posts
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    societys child
    • #3
    • 10th Nov 18, 1:56 PM
    • #3
    • 10th Nov 18, 1:56 PM
    they'll probably tell me next week John hurt his knee or something so was unable to inspect it
    You don't know how close to the truth you are. Except I don't think his name is John . . .

    • ccl_are_useless
    • By ccl_are_useless 10th Nov 18, 3:18 PM
    • 6 Posts
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    ccl_are_useless
    • #4
    • 10th Nov 18, 3:18 PM
    • #4
    • 10th Nov 18, 3:18 PM
    Never had any issues with them.
    Originally posted by forgotmyname
    Have you had to get something repaired or replaced by them? Seems like that's where it all goes wrong.

    I can understand if there's a delay getting the board back from the manufacturer or distributor, they have no control over this. What I can't understand is why they would tell me on 01/11/18 that they got the board back and I should have it early next week then not bother sending it! Now after having the board in their possession for 7 working days they tell me it's still being inspected.

    Honestly you should stay away from them too. Your next experience could end up like mine which you can easily avoid by just purchasing from anyone else.
    • forgotmyname
    • By forgotmyname 10th Nov 18, 5:06 PM
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    forgotmyname
    • #5
    • 10th Nov 18, 5:06 PM
    • #5
    • 10th Nov 18, 5:06 PM
    They may think that you broke the board and checking it works before sending it back to you.

    So when you claim it fails again they know it was checked and tested.

    Spent quite a bit of money with them over the years, used to build computers for people all the time.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • ccl_are_useless
    • By ccl_are_useless 10th Nov 18, 8:49 PM
    • 6 Posts
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    ccl_are_useless
    • #6
    • 10th Nov 18, 8:49 PM
    • #6
    • 10th Nov 18, 8:49 PM
    They may think that you broke the board and checking it works before sending it back to you.

    So when you claim it fails again they know it was checked and tested.
    Originally posted by forgotmyname
    Which is completely fine but shouldn't take 7+ working days.
    • forgotmyname
    • By forgotmyname 11th Nov 18, 2:40 AM
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    forgotmyname
    • #7
    • 11th Nov 18, 2:40 AM
    • #7
    • 11th Nov 18, 2:40 AM
    Depends how busy they are. Plenty of hardware gets returned as dead on arrival. Yet it's sometimes obvious that they botched something up when assembling it.

    Had one recently where the lad somehow managed to fry the motherboard when installing it. My guess shorted on the standoffs in the case. Didn't fit them in the right positions for that MB.

    How long? Depends on how busy they are and how long they leave it running.

    I generally do burn in tests for a few days where it wont get powered off at all. Run it at fairly high load for 24 hours plus.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • ccl_are_useless
    • By ccl_are_useless 11th Nov 18, 4:52 AM
    • 6 Posts
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    ccl_are_useless
    • #8
    • 11th Nov 18, 4:52 AM
    • #8
    • 11th Nov 18, 4:52 AM
    Depends how busy they are. Plenty of hardware gets returned as dead on arrival. Yet it's sometimes obvious that they botched something up when assembling it.

    Had one recently where the lad somehow managed to fry the motherboard when installing it. My guess shorted on the standoffs in the case. Didn't fit them in the right positions for that MB.

    How long? Depends on how busy they are and how long they leave it running.

    I generally do burn in tests for a few days where it wont get powered off at all. Run it at fairly high load for 24 hours plus.
    Originally posted by forgotmyname
    How busy they are isn't the customers problem. If it takes them two weeks to test an item before sending it to the manufacturer for repair/replacement, two weeks for the manufacturer to repair/replace, and another two weeks to test after getting it back then that's the time frame they should give.

    What they should've done is tested the board the same day and/or the next morning then sent it out to be delivered on Saturday along with an email apologizing for the delay. Is that really too much to ask considering it has already been more than 28 days?
    • forgotmyname
    • By forgotmyname 11th Nov 18, 5:32 AM
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    forgotmyname
    • #9
    • 11th Nov 18, 5:32 AM
    • #9
    • 11th Nov 18, 5:32 AM
    Yes its too much to ask. Your not their only customer.

    Over 4000 feedback in one month alone on ebay. How many buyers actually left feedback? Then add in the sales directly from their website.

    They cannot drop everything just because your item comes in.
    Your item arrived and was put into the queue.

    No queue jumping.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • societys child
    • By societys child 11th Nov 18, 11:30 AM
    • 5,506 Posts
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    societys child
    Then add in the sales directly from their website
    Plus a busy bricks and mortar sales outlet/ showroom/ repair and service centre with long queues of customers.

    • ccl_are_useless
    • By ccl_are_useless 11th Nov 18, 3:25 PM
    • 6 Posts
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    ccl_are_useless
    They cannot drop everything just because your item comes in.
    Your item arrived and was put into the queue.

    No queue jumping.
    Originally posted by forgotmyname
    They should test items based on how long a customer has been waiting rather than when they get the item back. If someone has already been waiting five weeks why not prioritize that over someone that has been waiting one or two?

    Also if they are so busy that it takes them two weeks to test an item then they should either hire more staff or stop testing known good items. Why even test an item that the manufacturer says has been repaired or replaced? Sure, some items are probably still faulty but it can't be significant enough that they need to waste employee and customer time testing them.
    • JJ Egan
    • By JJ Egan 11th Nov 18, 4:07 PM
    • 11,204 Posts
    • 4,890 Thanks
    JJ Egan
    If i was a company and saw your user name then you would be right at the back of the pile of work .
    • ccl_are_useless
    • By ccl_are_useless 11th Nov 18, 5:16 PM
    • 6 Posts
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    ccl_are_useless
    If i was a company and saw your user name then you would be right at the back of the pile of work .
    Originally posted by JJ Egan
    Rather than trying to improve your customer service you would instead make an already poor experience worse?

    They tell me I'll get my motherboard "early next week" so I make sure someone is in for five days as to not miss a delivery that was never going to come. They could've easily sent an email letting me know that they weren't able to send the board out for delivery that week but instead they ignore me when I ask for a tracking number. What else would you call this?
    • societys child
    • By societys child 11th Nov 18, 7:27 PM
    • 5,506 Posts
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    societys child
    If i was a company and saw your user name then you would be right at the back of the pile of work .
    Originally posted by JJ Egan
    Unfortunately, that could be exactly where it is, in a pile, under a bench, waiting for some low pad 'service engineer' to actually pick it up and look at it . . .

    (unless things have changed)
    Last edited by societys child; 11-11-2018 at 7:32 PM.

    • forgotmyname
    • By forgotmyname 12th Nov 18, 9:30 PM
    • 27,958 Posts
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    forgotmyname
    Accidently dropped it his morning whilst testing it, had to put it on the bottom of the pile to be tested again.

    New BIOS released today. After testing in 3 or 4 days the new BIOS will be installed where it will have to go on the bottom of the pile to be tested again with the new BIOS.

    Should be shipped in a week or two if testing goes to plan?

    May go something like that???
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
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