Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • JHoney
    • By JHoney 9th Nov 18, 11:19 PM
    • 3Posts
    • 0Thanks
    JHoney
    Wren Kitchens - have they improved?
    • #1
    • 9th Nov 18, 11:19 PM
    Wren Kitchens - have they improved? 9th Nov 18 at 11:19 PM
    My Mum is very keen on a Wren Kitchen she's seen in the showroom, but I've read the terrible reviews - and saw the Rogue Traders about them and I'm having terrible misgivings. I'm just wondering, in the 6 months since RT, have they made changes? Has the customer service improved? We have a kitchen fitter lined up that isn't Wren, but there were problems reported with both supply and customer service as well as fitting issues. Any recent experience/feedback would be appreciated.
    Last edited by JHoney; 09-11-2018 at 11:20 PM. Reason: clarification of meaning
Page 1
    • photome
    • By photome 10th Nov 18, 7:34 AM
    • 13,608 Posts
    • 9,103 Thanks
    photome
    • #2
    • 10th Nov 18, 7:34 AM
    • #2
    • 10th Nov 18, 7:34 AM
    there have been many facebook groups with hundreds of horror stories, but Wren keep getting them closed down.


    I would stay away


    what kitchens does your fitter normally fit, fitters can usually get discounts from their normal supplier
    • Browntoa
    • By Browntoa 10th Nov 18, 7:46 AM
    • 33,870 Posts
    • 39,999 Thanks
    Browntoa
    • #3
    • 10th Nov 18, 7:46 AM
    • #3
    • 10th Nov 18, 7:46 AM
    Friend had a wren kitchen fitted

    Units delivered on time , no missing parts

    Their own fitter was impressed with the very detailed installation drawings.

    Couple of issues with door defects but pictures supplied to wren and replacement supplied with no quibble.

    Only delay was the custom built worktop supplied by Rotherham worktops as they don't come and measure until all the base units are installed . They say the survey will be done with 3 days and installation with 10 days. Was more like 10 days before survey and 18 before installing. Wren do supply a temporary worktop , sink and tap that you can use in the meantime. I'm assuming if it's not a custom worktop then this is not an issue as your worktop arrives with the main delivery

    Must say the kitchen looks good now finished.

    I'd probably have no qualms using them .

    Howdens are also very good for supply only
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • pinkshoes
    • By pinkshoes 10th Nov 18, 10:01 AM
    • 16,079 Posts
    • 22,107 Thanks
    pinkshoes
    • #4
    • 10th Nov 18, 10:01 AM
    • #4
    • 10th Nov 18, 10:01 AM
    My aunt had a Wren kitchen fitted very recently. They used their own fitter.

    The kitchen looks lovely BUT... they had lots of issues with faulty units, missing parts etc... and found the customer service a little like getting blood out of a stone, so the whole thing took forever to complete.

    We used DIY kitchens who were amazing. MUCH cheaper and superb quality. The only negative is they don't offer as many bright colours as Wren so it depends what they want.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • bris
    • By bris 10th Nov 18, 10:17 AM
    • 8,069 Posts
    • 7,054 Thanks
    bris
    • #5
    • 10th Nov 18, 10:17 AM
    • #5
    • 10th Nov 18, 10:17 AM
    Wren kitchens are the biggest supplier of kitchens in the UK.


    There are always going to be problems but you can say that about every kitchen supplier.


    For every bad review there are 100 happy customers but you never here about that. Reviews tend to swing far more to complaints than praise.


    That said there are a lot of good suppliers, look around first, it's easy to go into a showroom and be impressed, just don't pick the first one you like.


    Local builders and timber merchants often have kitchen ranges and there are a lot of good ones with competitive prices out there. Aimed at the tradesmen so you wont often know about these suppliers.
    • photome
    • By photome 10th Nov 18, 10:47 AM
    • 13,608 Posts
    • 9,103 Thanks
    photome
    • #6
    • 10th Nov 18, 10:47 AM
    • #6
    • 10th Nov 18, 10:47 AM
    Wren kitchens are the biggest supplier of kitchens in the UK.


    There are always going to be problems but you can say that about every kitchen supplier.


    For every bad review there are 100 happy customers but you never here about that. Reviews tend to swing far more to complaints than praise.


    That said there are a lot of good suppliers, look around first, it's easy to go into a showroom and be impressed, just don't pick the first one you like.


    Local builders and timber merchants often have kitchen ranges and there are a lot of good ones with competitive prices out there. Aimed at the tradesmen so you wont often know about these suppliers.
    Originally posted by bris

    agree about the bad reviews but its how problems are dealt with when issues arise and from what I have read Wren are not very good at that
    • JHoney
    • By JHoney 10th Nov 18, 1:08 PM
    • 3 Posts
    • 0 Thanks
    JHoney
    • #7
    • 10th Nov 18, 1:08 PM
    • #7
    • 10th Nov 18, 1:08 PM
    Hmmm, I think we still need to shop around by sounds of it. Hard when she's fallen in love with a kitchen already, but it doesn't sound like Wren have improved with the problems identified in Rogue Traders. I'm going to give DIY Kitchens a closer look, thank you for the heads up on that. We're only about an hour away from the showroom, so I think it's worth a visit to get the right kitchen from a good supplier.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,211Posts Today

8,738Users online

Martin's Twitter