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  • FIRST POST
    • charlotte1994
    • By charlotte1994 9th Nov 18, 2:12 PM
    • 35Posts
    • 18Thanks
    charlotte1994
    Praise to Every Delivery Driver But Royal Mail
    • #1
    • 9th Nov 18, 2:12 PM
    Praise to Every Delivery Driver But Royal Mail 9th Nov 18 at 2:12 PM
    My boyfriend and I both work during the say so we miss the deliveries if they are too big for the post box. When we get a delivery through 99% of other delivery driver use their noggin and leave it somewhere hidden for us. "behind the fox" is the funniest one I've gotten so far! I have a fox statue in my garden and the parcel was hidden behind it. Anyway, Royal Mail never like to do this, or even bother to hand it to next door (like Amazon do). So I have to drive all the way into town to get my parcel, which is fine but they shut at 12:30 most days!!
Page 1
    • marliepanda
    • By marliepanda 9th Nov 18, 2:27 PM
    • 6,862 Posts
    • 14,937 Thanks
    marliepanda
    • #2
    • 9th Nov 18, 2:27 PM
    • #2
    • 9th Nov 18, 2:27 PM
    My boyfriend and I both work during the say so we miss the deliveries if they are too big for the post box. When we get a delivery through 99% of other delivery driver use their noggin and leave it somewhere hidden for us. "behind the fox" is the funniest one I've gotten so far! I have a fox statue in my garden and the parcel was hidden behind it. Anyway, Royal Mail never like to do this, or even bother to hand it to next door (like Amazon do). So I have to drive all the way into town to get my parcel, which is fine but they shut at 12:30 most days!!
    Originally posted by charlotte1994
    Cue someone else moaning 'I'm so happy RM take my parcels back to the safe depot, as DPD left a parcel behind my wheelie bin and someone nicked it. I never said they could leave it there!!!'

    You cant please everyone.
    • societys child
    • By societys child 9th Nov 18, 3:52 PM
    • 5,519 Posts
    • 6,158 Thanks
    societys child
    • #3
    • 9th Nov 18, 3:52 PM
    • #3
    • 9th Nov 18, 3:52 PM
    I thought you could arrange a safe place or neighbour with RM?

    • Tallaght
    • By Tallaght 9th Nov 18, 6:42 PM
    • 737 Posts
    • 591 Thanks
    Tallaght
    • #4
    • 9th Nov 18, 6:42 PM
    • #4
    • 9th Nov 18, 6:42 PM
    I know someone who was in the bath in the rear of their house and someone shoved a parcel through an open window and it landed in the bath
    • sheramber
    • By sheramber 9th Nov 18, 7:41 PM
    • 5,443 Posts
    • 4,085 Thanks
    sheramber
    • #5
    • 9th Nov 18, 7:41 PM
    • #5
    • 9th Nov 18, 7:41 PM
    https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour/
    • hollydays
    • By hollydays 9th Nov 18, 8:24 PM
    • 16,510 Posts
    • 12,633 Thanks
    hollydays
    • #6
    • 9th Nov 18, 8:24 PM
    • #6
    • 9th Nov 18, 8:24 PM
    My boyfriend and I both work during the say so we miss the deliveries if they are too big for the post box. When we get a delivery through 99% of other delivery driver use their noggin and leave it somewhere hidden for us. "behind the fox" is the funniest one I've gotten so far! I have a fox statue in my garden and the parcel was hidden behind it. Anyway, Royal Mail never like to do this, or even bother to hand it to next door (like Amazon do). So I have to drive all the way into town to get my parcel, which is fine but they shut at 12:30 most days!!
    Originally posted by charlotte1994
    Low post count.

    Is it a really huge fox.
    Yes, my Royal Mail depot too closes at 12.30 , but are open at 7.30 also..op..
    which I can manage.
    If It didn't I wouldn't chose Royal Mail as an option.
    It's down to your initial choices , op, of which you have many..
    Last edited by hollydays; 09-11-2018 at 8:36 PM.
    • K80 Black
    • By K80 Black 10th Nov 18, 5:02 PM
    • 116 Posts
    • 347 Thanks
    K80 Black
    • #7
    • 10th Nov 18, 5:02 PM
    • #7
    • 10th Nov 18, 5:02 PM
    I've had hell from DPD this week - waiting for a freezer to be delivered, get an email that says 'It will arrive on Wednesday!' - so I plan to stay in all Wednesday and have a big delivery of frozen food booked to arrive on Wednesday night. Wednesday comes, 3pm ish, no delivery, no text with a time - after calling them, using their chat, then emailing them I find out they're not coming.

    I have to send back most of the frozen food, as it was too late to cancel the order.

    Their reasoning was that it wasn't given to them on the day they expected. On Wednesday, my freezer was still with the manufacturer. I don't mind the delay at all, I do mind being told it'll be here on XYZ day when they don't even have the package yet!

    Arrived on Friday, I got a text at 11am saying it'd be here between 2 and 3pm. Absolutely useless had I been at work, thankfully I was just in the local town and could head home.
    • charlotte1994
    • By charlotte1994 12th Nov 18, 11:28 AM
    • 35 Posts
    • 18 Thanks
    charlotte1994
    • #8
    • 12th Nov 18, 11:28 AM
    • #8
    • 12th Nov 18, 11:28 AM
    I know someone who was in the bath in the rear of their house and someone shoved a parcel through an open window and it landed in the bath
    Originally posted by Tallaght
    That was convenient
    • charlotte1994
    • By charlotte1994 12th Nov 18, 11:30 AM
    • 35 Posts
    • 18 Thanks
    charlotte1994
    • #9
    • 12th Nov 18, 11:30 AM
    • #9
    • 12th Nov 18, 11:30 AM
    I've had hell from DPD this week - waiting for a freezer to be delivered, get an email that says 'It will arrive on Wednesday!' - so I plan to stay in all Wednesday and have a big delivery of frozen food booked to arrive on Wednesday night. Wednesday comes, 3pm ish, no delivery, no text with a time - after calling them, using their chat, then emailing them I find out they're not coming.

    I have to send back most of the frozen food, as it was too late to cancel the order.

    Their reasoning was that it wasn't given to them on the day they expected. On Wednesday, my freezer was still with the manufacturer. I don't mind the delay at all, I do mind being told it'll be here on XYZ day when they don't even have the package yet!

    Arrived on Friday, I got a text at 11am saying it'd be here between 2 and 3pm. Absolutely useless had I been at work, thankfully I was just in the local town and could head home.
    Originally posted by K80 Black
    I hate this, especially when people book days off work for the delivery!! If the delivery companies promise a set date then they should stick to it, or pay your wages for that day if they don't turn up! What makes it more annoying is that you have to contact *them* to see if they are coming or not!!
    • Fosterdog
    • By Fosterdog 12th Nov 18, 3:48 PM
    • 4,048 Posts
    • 6,990 Thanks
    Fosterdog
    I've had hell from DPD this week - waiting for a freezer to be delivered, get an email that says 'It will arrive on Wednesday!' - so I plan to stay in all Wednesday and have a big delivery of frozen food booked to arrive on Wednesday night. Wednesday comes, 3pm ish, no delivery, no text with a time - after calling them, using their chat, then emailing them I find out they're not coming.

    I have to send back most of the frozen food, as it was too late to cancel the order.

    Their reasoning was that it wasn't given to them on the day they expected. On Wednesday, my freezer was still with the manufacturer. I don't mind the delay at all, I do mind being told it'll be here on XYZ day when they don't even have the package yet!

    Arrived on Friday, I got a text at 11am saying it'd be here between 2 and 3pm. Absolutely useless had I been at work, thankfully I was just in the local town and could head home.
    Originally posted by K80 Black
    How exactly I'd it DPDs fault that the manufacturer failed to hand the freezer over to them? It's the retailer or manufacturer you should be blaming not DPD.

    Also not the cleverest idea to order a big frozen food shop for the same day as your freezer delivery, even if it had arrived they need to be left to stand for several hours before being turned on, then allowed to cool down before putting anything in it so it would have been unlikely to be ready to have your food put in until the next day anyway. Or it could have arrived faulty or damaged, or the wrong item received. There is lots that could go wrong so it's common sense to wait until it is in situ and working before ordering the food.
    • parkrunner
    • By parkrunner 12th Nov 18, 5:29 PM
    • 1,516 Posts
    • 2,463 Thanks
    parkrunner
    I've had hell from DPD this week - waiting for a freezer to be delivered, get an email that says 'It will arrive on Wednesday!' - so I plan to stay in all Wednesday and have a big delivery of frozen food booked to arrive on Wednesday night. Wednesday comes, 3pm ish, no delivery, no text with a time - after calling them, using their chat, then emailing them I find out they're not coming.

    I have to send back most of the frozen food, as it was too late to cancel the order.

    Their reasoning was that it wasn't given to them on the day they expected. On Wednesday, my freezer was still with the manufacturer. I don't mind the delay at all, I do mind being told it'll be here on XYZ day when they don't even have the package yet!

    Arrived on Friday, I got a text at 11am saying it'd be here between 2 and 3pm. Absolutely useless had I been at work, thankfully I was just in the local town and could head home.
    Originally posted by K80 Black

    Well frankly that is silly. No delivery is guaranteed to happen so a frozen food order should only be made after delivery and making sure the freezer works.
    • K80 Black
    • By K80 Black 13th Nov 18, 10:31 AM
    • 116 Posts
    • 347 Thanks
    K80 Black
    How exactly I'd it DPDs fault that the manufacturer failed to hand the freezer over to them? It's the retailer or manufacturer you should be blaming not DPD.

    Also not the cleverest idea to order a big frozen food shop for the same day as your freezer delivery, even if it had arrived they need to be left to stand for several hours before being turned on, then allowed to cool down before putting anything in it so it would have been unlikely to be ready to have your food put in until the next day anyway. Or it could have arrived faulty or damaged, or the wrong item received. There is lots that could go wrong so it's common sense to wait until it is in situ and working before ordering the food.
    Originally posted by Fosterdog

    DPD are the people who sent me the email saying my freezer would be arriving a certain day, not the manufacturer. As I said, I don't mind the delay. I mind being told wrong information. Not waiting til they have the item in hand before sending out an email with an arrival date is all on them, not the manufacturer.

    I had issues with my usual food delivery the day before, and needed a delivery on Wednesday anyway. Is it more money saving to combine a freezer shop with my usual delivery or to order separately?! I had the food arriving at 10pm - plenty of time had the freezer arrived when they said! Modern freezers need to stand for 4 hours maximum, and take less than 30 minutes to cool. Frozen food will stay frozen in a freezer that is standing and not turned on for hours too.

    Hindsight is 20/20, easy to say it's not smart to expect things to go right after they've gone wrong - but if you don't trust people to arrive when they say, how are you expected to plan anything?
    • marliepanda
    • By marliepanda 13th Nov 18, 12:24 PM
    • 6,862 Posts
    • 14,937 Thanks
    marliepanda
    DPD are the people who sent me the email saying my freezer would be arriving a certain day, not the manufacturer. As I said, I don't mind the delay. I mind being told wrong information. Not waiting til they have the item in hand before sending out an email with an arrival date is all on them, not the manufacturer.
    Originally posted by K80 Black
    I'm not 100% sure its DPD that controls those emails, as I get many which come from the company Ive bought from telling me about the delivery, so some companies must have some link up with the DPD system saying what day they are coming.

    I didnt write the system so I cant be sure, but I dont think DPD physically send them out themselves when the item is in hand.
    • parkrunner
    • By parkrunner 13th Nov 18, 12:35 PM
    • 1,516 Posts
    • 2,463 Thanks
    parkrunner
    DPD are the people who sent metheemail saying my freezer would be arriving a certain day, not the manufacturer. As I said, I don't mind the delay. I mind being told wrong information. Not waiting til they have the item in hand before sending out an email with an arrival date is all on them, not the manufacturer.
    Originally posted by K80 Black

    So they did the same as you ie you ordered your frozen goods before you had the item in hand. What's good for the goose............
    • K80 Black
    • By K80 Black 13th Nov 18, 12:43 PM
    • 116 Posts
    • 347 Thanks
    K80 Black
    I dont think DPD physically send them out themselves when the item is in hand.
    Originally posted by marliepanda
    No, they don't, but they should!



    It's not from the company I bought from - according to them it was dispatched this monday! The entire thing was an absolute shambles from start to finish.



    So they did the same as you ie you ordered your frozen goods before you had the item in hand. What's good for the goose............
    Originally posted by parkrunner

    I don't charge people to deliver food to my house. The opposite, in fact.
    • sheramber
    • By sheramber 13th Nov 18, 5:03 PM
    • 5,443 Posts
    • 4,085 Thanks
    sheramber
    I am very surprised any company would accept a return of frozen food that had been sent out.
    • K80 Black
    • By K80 Black 13th Nov 18, 5:50 PM
    • 116 Posts
    • 347 Thanks
    K80 Black
    I am very surprised any company would accept a return of frozen food that had been sent out.
    Originally posted by sheramber

    When I realised that I could not store my frozen food, I contacted the shop (Asda) - they advised me I could either cancel my entire order or refuse the frozen goods and take delivery of the rest, it didn't matter to them as it was already picked and on the van - either way I would not be charged for the frozen food I had ordered if I did not accept it (for which I am grateful, but it's still upsetting it's probably gone to waste!).

    This is where me and DPD differ again - as soon as I realised there was an issue, I contacted the other people involved to see what could be done to minimise inconvenience all around. Had it not been picked and packed onto a van, I would have happily canceled the entire order if possible, to save perfectly good food from becoming landfill.
    • parkrunner
    • By parkrunner 14th Nov 18, 1:21 PM
    • 1,516 Posts
    • 2,463 Thanks
    parkrunner
    So they did the same as you ie you ordered your frozen goods before you had the item in hand. What's good for the goose............
    Originally posted by parkrunner
    I don't charge people to deliver food to my house. The opposite, in fact.[/QUOTE]


    Completely irrelevant, you were complaining about them doing exactly what you did.
    • K80 Black
    • By K80 Black 14th Nov 18, 1:45 PM
    • 116 Posts
    • 347 Thanks
    K80 Black


    Completely irrelevant, you were complaining about them doing exactly what you did.
    Originally posted by parkrunner

    No, I did something completely different.

    I made plans based on the information given to me by them. When I realised there was a problem with my plans after making plans on false information, I did everything in my power to rectify the situation.

    They made me waste a day sitting at home, chasing them up through multiple channels.

    How are they in any way the same?
    • PatrickJohnson
    • By PatrickJohnson 14th Nov 18, 3:18 PM
    • 5 Posts
    • 1 Thanks
    PatrickJohnson
    I've had RM leave a string of 'Signed for' deliveries outside my house recently.

    Convenient for me because I didn't have to go to the depot, but probably not what the senders expected!
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