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  • FIRST POST
    • bubsbunny3
    • By bubsbunny3 9th Nov 18, 2:00 PM
    • 1Posts
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    bubsbunny3
    DFS (again) - what are my options?
    • #1
    • 9th Nov 18, 2:00 PM
    DFS (again) - what are my options? 9th Nov 18 at 2:00 PM
    We purchased a corner sofa and snuggle chair just 10 months ago. The seam of the snuggle chair is ripping (not the cushions, the chair base). I gather from other threads they will try to repair, but not sure how.... if they offer a replacement, the style has now changed so it won't match the corner sofa. What would my rights be in this situation. They are coming to look on Tuesday so would like to have a strong base to negotiate from! Thanks for your help.
Page 1
    • theonlywayisup
    • By theonlywayisup 9th Nov 18, 7:27 PM
    • 12,807 Posts
    • 8,666 Thanks
    theonlywayisup
    • #2
    • 9th Nov 18, 7:27 PM
    • #2
    • 9th Nov 18, 7:27 PM
    It is over 6 months old therefore the onus is on you to prove any fault was inherent.
    • Zandoni
    • By Zandoni 10th Nov 18, 7:55 AM
    • 2,864 Posts
    • 1,535 Thanks
    Zandoni
    • #3
    • 10th Nov 18, 7:55 AM
    • #3
    • 10th Nov 18, 7:55 AM
    It is over 6 months old therefore the onus is on you to prove any fault was inherent.
    Originally posted by theonlywayisup
    Not if you are using the DFS guarantee.
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