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  • FIRST POST
    • Aura
    • By Aura 8th Nov 18, 11:27 AM
    • 218Posts
    • 309Thanks
    Aura
    Wireless Mouse freezing
    • #1
    • 8th Nov 18, 11:27 AM
    Wireless Mouse freezing 8th Nov 18 at 11:27 AM
    I'm using a wireless logitech mouse, and twice this has happened. When I load the computer the mouse works for a while then the arrow freezes and won't move. So I change the battery and remove the dongle at the back of the tower before replacing it. Then turn on the tower and the cursor has vanished. I've only had this mouse since last month, because I had the same problem with my last mouse (also a logitech).

    Am I better getting a wired mouse?

    many thanks.
Page 1
    • arciere
    • By arciere 8th Nov 18, 12:07 PM
    • 423 Posts
    • 243 Thanks
    arciere
    • #2
    • 8th Nov 18, 12:07 PM
    • #2
    • 8th Nov 18, 12:07 PM
    Does it get any better if you get closer to the receiver?
    • Aura
    • By Aura 8th Nov 18, 12:25 PM
    • 218 Posts
    • 309 Thanks
    Aura
    • #3
    • 8th Nov 18, 12:25 PM
    • #3
    • 8th Nov 18, 12:25 PM
    I took the dongle out at the back of the tower and blew on oit and put it back in. Seems ok for now, but worried it'll happen again.
    • Ganga
    • By Ganga 8th Nov 18, 1:53 PM
    • 1,359 Posts
    • 714 Thanks
    Ganga
    • #4
    • 8th Nov 18, 1:53 PM
    • #4
    • 8th Nov 18, 1:53 PM
    I have used a Logitech wireless mouse and keyboard for years and never had the problem that you have.Check the mouse can "see" the dongle,might pay to put it on a short usb extension cable and move it nearer the mouse.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • JJ Egan
    • By JJ Egan 8th Nov 18, 2:19 PM
    • 11,230 Posts
    • 4,902 Thanks
    JJ Egan
    • #5
    • 8th Nov 18, 2:19 PM
    • #5
    • 8th Nov 18, 2:19 PM
    Dirt on mouse or battery are the usual culprits .
    Then drivers for mouse then cable connections .
    You installed the Logitech drivers ??
    • Aura
    • By Aura 9th Nov 18, 11:23 AM
    • 218 Posts
    • 309 Thanks
    Aura
    • #6
    • 9th Nov 18, 11:23 AM
    • #6
    • 9th Nov 18, 11:23 AM
    You installed the Logitech drivers ??
    PC picked it up as soon as I inserted the dongle into the back of the tower.

    How do I reinstall the mouse for the drivers? is there a thing which can check the drivers please?
    • AndyPix
    • By AndyPix 9th Nov 18, 11:49 AM
    • 3,963 Posts
    • 3,338 Thanks
    AndyPix
    • #7
    • 9th Nov 18, 11:49 AM
    • #7
    • 9th Nov 18, 11:49 AM
    I have seen this before and resolved it by simply using a different USB port for the receiver.
    Preferably one that is NOT super speed (USB3 / Blue inside)
    Running with scissors since 1978
    • Aura
    • By Aura 9th Nov 18, 11:56 AM
    • 218 Posts
    • 309 Thanks
    Aura
    • #8
    • 9th Nov 18, 11:56 AM
    • #8
    • 9th Nov 18, 11:56 AM
    Thanks, never noticed this. Blue as inside the usb port?
    • that
    • By that 9th Nov 18, 8:54 PM
    • 690 Posts
    • 381 Thanks
    that
    • #9
    • 9th Nov 18, 8:54 PM
    • #9
    • 9th Nov 18, 8:54 PM
    Thanks, never noticed this. Blue as inside the usb port?
    Originally posted by Aura
    if it is older, then it will not have usb 3

    How quickly and regularly does this happen? if the answer is soon and a lot, then go to a friend and plug the mouse into their PC and test it.

    However there is an issue with these usb adapters as they operate also in the 2.4ghz range and so does your wifi and in some case you wifi can blot out the usb signal?

    How to check? move the usb adaptor the furthest distance away from the antenna you can. Do check it on someone elses PC. Changing the router channel may help too, but I am unsure how logitech decides what channel is is going to use, some say it is 6?. Use usb extender cable. Avoid the blue ones -for mouse/keyboard.

    Send the mouse back and get one from another manufacture? I have 3 wireless mice (1) from Ms and the batteries last 4 days (2) Red Bull mouse, old full size dongle, works well but it virtually obliterates my wifi. (3) a Lovely logiteck mouse with a very long battery life and a fantastic speed wheel, but on wormax (game) it is not responsive enough. I got a wired one and have no issues.
    Last edited by that; 09-11-2018 at 9:37 PM.
    • motorguy
    • By motorguy 9th Nov 18, 10:28 PM
    • 17,872 Posts
    • 10,900 Thanks
    motorguy
    I'm using a wireless logitech mouse, and twice this has happened. When I load the computer the mouse works for a while then the arrow freezes and won't move. So I change the battery and remove the dongle at the back of the tower before replacing it. Then turn on the tower and the cursor has vanished. I've only had this mouse since last month, because I had the same problem with my last mouse (also a logitech).

    Am I better getting a wired mouse?

    many thanks.
    Originally posted by Aura
    I've had "similar" issues.

    Several things to try.
    * If you use Chrome (and this is where i experienced the problem - ie, when moving the mouse over a Chrome window) then install the "Logitech Smooth Scrolling" Chrome extension (Available free)
    * Ensure there are no other USB devices in the port next to the receiver. If so move it or the receiver
    * Try a different port.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • motorguy
    • By motorguy 9th Nov 18, 10:29 PM
    • 17,872 Posts
    • 10,900 Thanks
    motorguy
    PC picked it up as soon as I inserted the dongle into the back of the tower.

    How do I reinstall the mouse for the drivers? is there a thing which can check the drivers please?
    Originally posted by Aura
    Whats in the ports beside it?
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • Aura
    • By Aura 10th Nov 18, 5:35 PM
    • 218 Posts
    • 309 Thanks
    Aura
    Thanks. I'd never heard of the Logitech Smooth Scrolling" Chrome extension.
    • motorguy
    • By motorguy 10th Nov 18, 6:18 PM
    • 17,872 Posts
    • 10,900 Thanks
    motorguy
    Thanks. I'd never heard of the Logitech Smooth Scrolling" Chrome extension.
    Originally posted by Aura
    Neither had i - i was blissfully unaware - until i hit this problem.

    It resolved mine - the only time i'd other issues was when i'd a USB stick in the port beside the receiver. Shouldnt have made any difference but did.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • Aura
    • By Aura 12th Nov 18, 12:01 PM
    • 218 Posts
    • 309 Thanks
    Aura
    Sometimes I'd forget the usb stick was still in the tower, do you think that could of caused the problem?
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