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  • FIRST POST
    • littlerock
    • By littlerock 8th Nov 18, 11:19 AM
    • 1,435Posts
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    littlerock
    Cannot get PC to see Kindle
    • #1
    • 8th Nov 18, 11:19 AM
    Cannot get PC to see Kindle 8th Nov 18 at 11:19 AM
    I have a Kindle Voyage, nearly new and supposedly their flagship device for keen readers. Recently I downloaded a couple of books, not from Amazon, in mobi format, onto my PC, intending to transfer them onto the Kindle to read.

    The basic instructions say you should use a micro-usb/usb cable to connect the Kindle to your pc, where it will be seen as an external device. Then you can download books onto it. But that does not work. The cable connects the two devices and charges the Kindle no problem but it does not show up as an external device on the PC.

    I know the Kindle registers it is connected to a PC because when it is plugged in, it displays a strange sort of Pidgin English message which says something like, you can read or charge your Kindle while connected but if you want to do anything else, you need to extract your Kindle from the PC. Further searching on the web suggests this means deleting it as a connected external device in Settings.


    I would if I could however the kindle does not show up on the Settings at all (where you would expect to see it shown as an external device.) I have tried several different cables and different active USB ports on my PC, which runs Windows 7, without success.

    Anyone got any ideas?
    Last edited by littlerock; 08-11-2018 at 11:21 AM.
Page 1
    • Tiexen
    • By Tiexen 8th Nov 18, 11:23 AM
    • 551 Posts
    • 269 Thanks
    Tiexen
    • #2
    • 8th Nov 18, 11:23 AM
    • #2
    • 8th Nov 18, 11:23 AM
    You should try Calibre


    https://calibre-ebook.com/download


    It should not only connect to your Kindle but will convert to the correct format.
    • dogmaryxx
    • By dogmaryxx 8th Nov 18, 11:59 AM
    • 2,167 Posts
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    dogmaryxx
    • #3
    • 8th Nov 18, 11:59 AM
    • #3
    • 8th Nov 18, 11:59 AM
    Look in Windows Explorer
    • unforeseen
    • By unforeseen 8th Nov 18, 1:09 PM
    • 3,092 Posts
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    unforeseen
    • #4
    • 8th Nov 18, 1:09 PM
    • #4
    • 8th Nov 18, 1:09 PM
    You should try Calibre


    https://calibre-ebook.com/download


    It should not only connect to your Kindle but will convert to the correct format.
    Originally posted by Tiexen
    Not really going to work if Windows cannot detect the Kindle in the first place
    • Tiexen
    • By Tiexen 8th Nov 18, 2:46 PM
    • 551 Posts
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    Tiexen
    • #5
    • 8th Nov 18, 2:46 PM
    • #5
    • 8th Nov 18, 2:46 PM
    Not really going to work if Windows cannot detect the Kindle in the first place
    Originally posted by unforeseen

    OP says:
    I know the Kindle registers it is connected to a PC because when it is plugged in, it displays a strange sort of Pidgin English message


    If Kindle can see PC then Calibre should be able to connect to the Kindle


    It will cost nothing to try.
    • unforeseen
    • By unforeseen 8th Nov 18, 4:34 PM
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    unforeseen
    • #6
    • 8th Nov 18, 4:34 PM
    • #6
    • 8th Nov 18, 4:34 PM
    It senses live data lines. Your assumption is wrong. The kindle is sensing more than a power supply because it senses active data lines (active in the sense that there is some sort of voltage present on it. A PSU leaves these lines floating) . Calibre won't work if the USB driver on the pc is not sensing a device.
    • Robisere
    • By Robisere 9th Nov 18, 11:26 PM
    • 2,435 Posts
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    Robisere
    • #7
    • 9th Nov 18, 11:26 PM
    • #7
    • 9th Nov 18, 11:26 PM
    I have Kindle on my desktop and Lenovo tablet. Wife has an original Kindle and Kindle installed on a Lenovo laptop. Her separate Amazon account and mine link each device to the desktop and Lenovo tablet in my case, and the Lenovo laptop and Kindle in my wife's case. : we can access and read from each. Using your own Amazon account on each device, giving Kindle access via that account. Kindle will happily live on almost any device and link to devices/PC's with the same account.
    I think this job really needs
    a much bigger hammer.
    • Colin_Maybe
    • By Colin_Maybe 10th Nov 18, 9:22 AM
    • 3,066 Posts
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    Colin_Maybe
    • #8
    • 10th Nov 18, 9:22 AM
    • #8
    • 10th Nov 18, 9:22 AM
    Sounds like you haven't got the USB MTB Driver installed, try:-

    https://windowsreport.com/kindle-fire-not-recognized-windows-10/
    • mac.d
    • By mac.d 10th Nov 18, 11:53 AM
    • 685 Posts
    • 540 Thanks
    mac.d
    • #9
    • 10th Nov 18, 11:53 AM
    • #9
    • 10th Nov 18, 11:53 AM
    ^ The OP is running windows 7. Does seem likely to be a device driver issue though.

    The Kindle obviously is registering the connection since it displays the USB drive mode text (at least I think it does although not sure about your Pidgin English comment? Mine states clearly: 'If you want to read or shop on your Kindle while continuing to charge over USB, please keep the USB cable attached, but eject your Kindle from your computer'). When you do eject the Kindle, it should then stay charging, but the home page comes up as normal on the Kindle and you can read on it as normal.

    It should be a pretty straight forward job to connect it to your PC and drag and drop your book files into the documents folder of your Kindle. Calibre makes it easy to manage your books but simply dragging files works too.

    Does the autoplay window not pop up on the PC when you connect the Kindle? And does the Kindle not show up in either windows explorer as an additional drive/device, or as a device in control panel > devices and printers?

    Have you tried connecting it to the PC, then ejecting it (but keeping it connected) and doing a soft reset. Give that a try first.

    1. Press and hold the Power button for seven seconds until the Power dialog box appears.
    2. Tap Restart. Note: If the Power dialog box doesn't appear, press and hold the power button for a full 40 seconds to restart your Kindle.


    Have a look at this post on Mobile Read forum for help on how to get your PC to recognise your Kindle:
    https://www.mobileread.com/forums/showpost.php?p=2609184&postcount=15
    Last edited by mac.d; 10-11-2018 at 12:04 PM.
    • Robisere
    • By Robisere 10th Nov 18, 12:17 PM
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    Robisere
    Neither my wife nor myself connect a Kindle device or tablet, to a PC. We use WiFi for any access to Kindle. As pointed out in my last Post, it all works seamlessly from each Amazon account.
    I think this job really needs
    a much bigger hammer.
    • Tiexen
    • By Tiexen 10th Nov 18, 2:54 PM
    • 551 Posts
    • 269 Thanks
    Tiexen
    Neither my wife nor myself connect a Kindle device or tablet, to a PC. We use WiFi for any access to Kindle. As pointed out in my last Post, it all works seamlessly from each Amazon account.
    Originally posted by Robisere

    But the op "Recently I downloaded a couple of books, not from Amazon,".
    • littlerock
    • By littlerock 10th Nov 18, 3:12 PM
    • 1,435 Posts
    • 206 Thanks
    littlerock
    I download books from Amazon using my local wifi and my Amazon account. This is no problem. What I had done in this case was to download a couple of books from Gutenberg, in .mobi format, onto my PC and then connected the kindle to my PC intending to download them onto it.

    The problem is that my PC cannot see my kindle as an external device whatever I do for that to happen. (I have changed cables, changed ports but it makes no difference.) All that happens is that when I connect the Kindle to PC via the USB cable, it displays the following message: "If you want to read or shop on your Kindle while continuing to charge over USB, please keep the USB cable attached, but eject your Kindle from your computer." The Kindle is not seen as an external device on the PC. It does not appear as an external hard drive or as a device in the control panel.

    I have tried all the above suggestions, except I have not yet downloaded the suggested driver. I posted a message on the Kindle User Forum UK but got no replies.
    Last edited by littlerock; 10-11-2018 at 3:15 PM.
    • Heedtheadvice
    • By Heedtheadvice 10th Nov 18, 4:53 PM
    • 993 Posts
    • 504 Thanks
    Heedtheadvice
    Initially my new kindle fire was not recognised on my win 10 pc but changing from usb2 to usb3, it suddenly appeared as a Fire device.
    Is that any help?
    • mac.d
    • By mac.d 10th Nov 18, 5:18 PM
    • 685 Posts
    • 540 Thanks
    mac.d
    I have tried all the above suggestions, except I have not yet downloaded the suggested driver. I posted a message on the Kindle User Forum UK but got no replies.
    Originally posted by littlerock
    Have you looked at the device manager settings as per the post I linked to on the mobile read forums?

    A short term way round the problem would be to email the .mobi books to your Kindle's email address (look on your Amazon account online under manage your content and devices if you don't already know it). They should then be delivered via wi-fi the same way as a book you'd bought from Amazon.
    • littlerock
    • By littlerock 11th Nov 18, 3:33 PM
    • 1,435 Posts
    • 206 Thanks
    littlerock
    Thanks for that mac.d. I managed to email the downloaded book to my kindle address and then it appeared on my kindle device.
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