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  • FIRST POST
    • sithmaster
    • By sithmaster 7th Nov 18, 11:44 AM
    • 251Posts
    • 63Thanks
    sithmaster
    Help needed with halfords
    • #1
    • 7th Nov 18, 11:44 AM
    Help needed with halfords 7th Nov 18 at 11:44 AM
    Hi all, I have purchased a dab radio from halfords.
    Before I purchased I asked for advice over the phone as to whether the radio I had chosen would fit the car (reg given) and if I needed to purchase anything else, I was told that I would need a cable if I want the steering wheel controller to work. I said we don't use them so that is ok I was also told I would need a dab aerial.

    When I went into store I asked the same question, and was given the same answer.

    So I purchased the two items and booked an appointment for wefit service.
    Two weeks later on appointment day we (myself, wife and four kids) turned up, the fitter took one look and said you need a cable and a facia.
    To my surprise I said I was not told this when I asked and I was told that I do.

    So I purchased those and booked in again for another week.

    On the next appointment we went for fitting and was told the wrong facia has arrived but they fitted anyway and reordered the facia. I was in the Carpark for 3 and half hours for a one hour appointment because they had difficulty and now have received a 60 fine from the Carpark.
    At this point the built-in satnav stops working.

    I have been back another time to have the facia fitted and to inspect the satnav.

    The facia was fitted but the satnav does not work.

    I was then promised 15 compensation that has not yet been given. And was told the store manager will ring me the next day with what needs to be done and about the parking charge, this phone call never happened.

    I have just had to chase this up and they want me to go into store this Sunday for another inspection.

    What should I expect or request them to do?

    Sorry for the essay

    Thank you
Page 1
    • LandyAndy
    • By LandyAndy 7th Nov 18, 11:59 AM
    • 24,529 Posts
    • 51,763 Thanks
    LandyAndy
    • #2
    • 7th Nov 18, 11:59 AM
    • #2
    • 7th Nov 18, 11:59 AM
    Hi all, I have purchased a dab radio from halfords.
    Originally posted by sithmaster
    Oh dear

    booked an appointment for wefit service.
    Oh dear, oh dear.

    I have just had to chase this up and they want me to go into store this Sunday for another inspection.

    What should I expect or request them to do?
    Do this and see what they say.
    • foxy-stoat
    • By foxy-stoat 7th Nov 18, 12:36 PM
    • 3,040 Posts
    • 1,707 Thanks
    foxy-stoat
    • #3
    • 7th Nov 18, 12:36 PM
    • #3
    • 7th Nov 18, 12:36 PM
    Try and get back to a point prior to your original visit - put standard head unit back and get a refund + fine from the carpark and go to an actual stereo shop.....or get them to pay for the fine and get your sat nav working again.

    Buy cable ties, car air fresheners or bike inner tubes from Halfords....thats about it.
    • hollie.weimeraner
    • By hollie.weimeraner 7th Nov 18, 12:37 PM
    • 1,693 Posts
    • 1,211 Thanks
    hollie.weimeraner
    • #4
    • 7th Nov 18, 12:37 PM
    • #4
    • 7th Nov 18, 12:37 PM
    I was in the Carpark for 3 and half hours for a one hour appointment because they had difficulty and now have received a 60 fine from the Carpark.
    Thank you
    Originally posted by sithmaster

    No you haven't. You have received an invoice check out this https://forums.moneysavingexpert.com/forumdisplay.php?f=163


    Unless you've already paid it
    3.975 KW Solar PV. 15 Canadian Black 265w panels with Sunny Boy 3600tl Inverter. SSE facing with 30 degree pitch. In occasionally sunny Sheffield.
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    • RealGem
    • By RealGem 7th Nov 18, 3:52 PM
    • 297 Posts
    • 118 Thanks
    RealGem
    • #5
    • 7th Nov 18, 3:52 PM
    • #5
    • 7th Nov 18, 3:52 PM
    No you haven't. You have received an invoice check out this https://forums.moneysavingexpert.com/forumdisplay.php?f=163

    Unless you've already paid it
    Originally posted by hollie.weimeraner
    Agreed. Do not pay the fine.

    It is not the law unless issued by the council or the police.
    People only get upset
    when their expectations are not met.
    • Manxman in exile
    • By Manxman in exile 8th Nov 18, 9:34 AM
    • 1,598 Posts
    • 1,231 Thanks
    Manxman in exile
    • #6
    • 8th Nov 18, 9:34 AM
    • #6
    • 8th Nov 18, 9:34 AM
    Agreed. Do not pay the fine.

    It is not the law unless issued by the council or the police.
    Originally posted by RealGem

    Are you certain the OP can ignore it? It's not a fine, it's a contractual issue. There are ways the OP can avoid paying the charge, but I don't think ignoring it is the best course of action.


    EDIT: If it was Halfords fault that you overstayed (and it seems clear that it was) I'd get them to accept this and get them to cancel the parking charge.
    Last edited by Manxman in exile; 08-11-2018 at 9:39 AM. Reason: Addition
    • TuppenceWorth
    • By TuppenceWorth 8th Nov 18, 11:26 AM
    • 41 Posts
    • 19 Thanks
    TuppenceWorth
    • #7
    • 8th Nov 18, 11:26 AM
    • #7
    • 8th Nov 18, 11:26 AM
    I would personally follow the advice of Foxy stoat and Manx man above.
    Regards
    • TuppenceWorth
    • By TuppenceWorth 8th Nov 18, 11:28 AM
    • 41 Posts
    • 19 Thanks
    TuppenceWorth
    • #8
    • 8th Nov 18, 11:28 AM
    • #8
    • 8th Nov 18, 11:28 AM
    And I would add another "oh dear".....
    • bigisi
    • By bigisi 8th Nov 18, 11:48 AM
    • 429 Posts
    • 765 Thanks
    bigisi
    • #9
    • 8th Nov 18, 11:48 AM
    • #9
    • 8th Nov 18, 11:48 AM
    Agreed. Do not pay the fine.

    It is not the law unless issued by the council or the police.
    Originally posted by RealGem
    Oh dear.

    OP ignore this stupid response. The correct information was in the post above 'RealGem'.
    • TuppenceWorth
    • By TuppenceWorth 8th Nov 18, 12:10 PM
    • 41 Posts
    • 19 Thanks
    TuppenceWorth
    So would it be better to:

    A. Press Halfords to deal with the fine

    Or

    B. Ignore and Keep sweating over letters that may or may not arrive.
    • TuppenceWorth
    • By TuppenceWorth 8th Nov 18, 12:11 PM
    • 41 Posts
    • 19 Thanks
    TuppenceWorth
    I accept fine=invoice by the way.....
    • facade
    • By facade 8th Nov 18, 12:22 PM
    • 3,540 Posts
    • 1,860 Thanks
    facade
    So would it be better to:

    A. Press Halfords to deal with the fine

    Or

    B. Ignore and Keep sweating over letters that may or may not arrive.
    Originally posted by TuppenceWorth

    If it was Halfords' carpark, and you were there because you were waiting on them, then surely A. contacting Halfords would be the first port of call.
    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science )
    • TuppenceWorth
    • By TuppenceWorth 9th Nov 18, 12:02 PM
    • 41 Posts
    • 19 Thanks
    TuppenceWorth
    Bigisi....

    So what exactly was the "stupid response"?
    • Manxman in exile
    • By Manxman in exile 9th Nov 18, 12:48 PM
    • 1,598 Posts
    • 1,231 Thanks
    Manxman in exile
    Bigisi....

    So what exactly was the "stupid response"?
    Originally posted by TuppenceWorth

    Weren't they referring to #5 from RealGem "advising" the OP to ignore the charge?


    Couldn't have been stupider even if they intended it to be stupid.


    RealGem also seems to think local councils hand out parking "fines". They don't unless their area is not decriminalised.


    Also I don't think the police hand out fines - only courts do.
    • TuppenceWorth
    • By TuppenceWorth 9th Nov 18, 1:00 PM
    • 41 Posts
    • 19 Thanks
    TuppenceWorth
    Oh thanks.
    That's my stupidity.....
    • Herzlos
    • By Herzlos 9th Nov 18, 1:07 PM
    • 8,411 Posts
    • 7,743 Thanks
    Herzlos
    So would it be better to:

    A. Press Halfords to deal with the fine

    Or

    B. Ignore and Keep sweating over letters that may or may not arrive.
    Originally posted by TuppenceWorth

    A Insist Halfords get the parking company to cancel the fraudulent invoice.
    Followed by:
    C. Respond the parking scammers as described in the parking sub-forum, unless you live in Scotland/NI where you should just ignore it.


    Absolutely do not pay it unless somehow it goes to a court and the judge makes you, but that's hugely unlikely and you can do so in the knowledge that the parking company just spent 500+ to get 100 from you.
    • Manxman in exile
    • By Manxman in exile 9th Nov 18, 1:32 PM
    • 1,598 Posts
    • 1,231 Thanks
    Manxman in exile
    A Insist Halfords get the parking company to cancel the fraudulent invoice.
    Followed by:
    C. Respond the parking scammers as described in the parking sub-forum, unless you live in Scotland/NI where you should just ignore it.


    Absolutely do not pay it unless somehow it goes to a court and the judge makes you, but that's hugely unlikely and you can do so in the knowledge that the parking company just spent 500+ to get 100 from you.
    Originally posted by Herzlos

    All good advice - we should have directed you to the parking sub forum earlier. (My excuse is I steer clear of it because it's a bit complicated, but the advice you will get is good.)


    So long as you take the right steps and follow the correct procedure, you ought to be able to avoid the charge.


    Have you yet asked (or told!) Halfords to get their parking contractor to cancel the charge because it was Halfords fault you overstayed?
    • atrixblue.-MFR-.
    • By atrixblue.-MFR-. 9th Nov 18, 8:07 PM
    • 6,612 Posts
    • 4,570 Thanks
    atrixblue.-MFR-.
    Most modern cars run a Can-Bus network on interior entertainment systems, once the network is disrupted with a non can-bus product it can interrupt the functions of other entertainment related factory fitted products like satnav to have a sat nave you would have a digital aerial tucked away in the boot/roof for it some manufacturers use this for the radios too but others run a separate aerial. Getting the wrong facia is in excusable TBH, you really cannot get this wrong unless you blind or impaired by drugs or alcohol, there's even idiot proof catalogues available for them to cross check and reference from in store. My guess is that they have fitted a Non Compliant can bus model of product to your vehicle that is now shut down your satnav as it has interrupted the can network linked to the stereo (it cannot "see or detect" the stereo is present). Either this, have connected the wrong wires, Sometimes its as easy swapping two wires, or a Add on harness needs to be installed and configured correctly.


    The fine you received is wholly Halfords fault and you should return to store with the fine and ask the manager to call the parking enforcement company to have it cancelled, if they refuse shame them over twitter and facebook, and come back to the parking forums for help in defending the contract contravention letter they have sent you.


    My advice on the stereo, Have it removed, get a refund, have your old one refitted, Go to a local small stereo fitting business who can sit down with you and go through the whole process of buying the correct one, fitting it correctly and warrantying their work.

    • Arklight
    • By Arklight 10th Nov 18, 1:33 PM
    • 1,586 Posts
    • 2,467 Thanks
    Arklight
    The person responsible for the car is responsible for any tickets. That was Halfords and not you.

    I have used Halfords a couple of times to refit completely outmoded head units on 10 year old plus vehicles, but would be quite wary of letting them near anything that had something moderniish like an integrated Satnav for them to monkey about with.

    I suspect the broken sat nav is down to something they couldn't fix in a month of Sunday's. I got my first car back and all the heater control lights had stopped working. I took it back and they said a bulb had blown and I would have to find one myself and then they'd fit it for me.

    I got the tools out and had a look myself, realising in the process how easy it is to fit a car stereo myself, and figured out that it was just a loose connection in the bulb. On the whole you are better off doing things yourself on your car if at all possible.
    • sithmaster
    • By sithmaster 10th Nov 18, 3:44 PM
    • 251 Posts
    • 63 Thanks
    sithmaster
    Thanks everyone getting them to remove it and put is as before with a complete refund, still waiting on confirmation that the parking fine has been cancelled
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