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  • FIRST POST
    • gavkim123
    • By gavkim123 6th Nov 18, 9:41 PM
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    gavkim123
    Arval lease car charges
    • #1
    • 6th Nov 18, 9:41 PM
    Arval lease car charges 6th Nov 18 at 9:41 PM
    Monday I was handed back my lease car with arval. An assessor arrived as planned.My wife was present at the time of inspection of the car,she was then asked to go back in the house while he carried out the inspection when she was asked to go back in the house while he carried out the inspection.
    The car is on a 65 plate Nissan pulsar. Today I received a bill for £2300 for damages to the car all body work.
    Could anyone give me some advice on how I should approach the lease company. The car has general wear the odd scratch hear and there
Page 1
    • gavkim123
    • By gavkim123 6th Nov 18, 9:43 PM
    • 9 Posts
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    gavkim123
    • #2
    • 6th Nov 18, 9:43 PM
    • #2
    • 6th Nov 18, 9:43 PM
    I am struggling to upload photos of the car.The car has just had a professional machine polish
    • forgotmyname
    • By forgotmyname 6th Nov 18, 11:02 PM
    • 28,002 Posts
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    forgotmyname
    • #3
    • 6th Nov 18, 11:02 PM
    • #3
    • 6th Nov 18, 11:02 PM
    You can polish a turd with enough effort.

    You cannot upload pictures here, use tinypic or imgbb or many other image hosts. Any that are NOT photobucket.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Scrapit
    • By Scrapit 7th Nov 18, 5:43 AM
    • 126 Posts
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    Scrapit
    • #4
    • 7th Nov 18, 5:43 AM
    • #4
    • 7th Nov 18, 5:43 AM
    Why would your wife leave him to it?
    • photome
    • By photome 7th Nov 18, 7:56 AM
    • 13,609 Posts
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    photome
    • #5
    • 7th Nov 18, 7:56 AM
    • #5
    • 7th Nov 18, 7:56 AM
    did your wife sign to say she agreed with his findings
    • AdrianC
    • By AdrianC 7th Nov 18, 8:41 AM
    • 19,131 Posts
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    AdrianC
    • #6
    • 7th Nov 18, 8:41 AM
    • #6
    • 7th Nov 18, 8:41 AM
    The car is on a 65 plate Nissan pulsar. Today I received a bill for £2300 for damages to the car all body work.
    Could anyone give me some advice on how I should approach the lease company. The car has general wear the odd scratch hear and there
    Originally posted by gavkim123
    It's a 3yo car - it should be pretty damn immaculate if you've taken even moderate care of it. Two grand of damage is not "general wear".


    Fair wear and tear is an industry-standard definition, set by the industry body, the BVRLA, and you agreed to abide by it when you took the car.

    https://www.hitachicapitalvehiclesolutions.co.uk/personal-leasing/bvrla-fair-wear-and-tear
    • ratrace
    • By ratrace 7th Nov 18, 6:51 PM
    • 680 Posts
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    ratrace
    • #7
    • 7th Nov 18, 6:51 PM
    • #7
    • 7th Nov 18, 6:51 PM
    please tellme you took lots of pictures of the car inside and out and also close up ones aswell so you have proof that the car was in good nick on the day it was returned



    some not all do try it on in the hopes that you will you pay the cheeky barstools
    People are caught up in an egotistic artificial rat race to display a false image to society. We want the biggest house, fanciest car, and we don't mind paying the sky high mortgage to put up that show. We sacrifice our biggest assets our health and time, We feel happy when we see people look up to us and see how successful we are”

    Rat Race
    • gavkim123
    • By gavkim123 10th Nov 18, 9:53 AM
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    gavkim123
    • #8
    • 10th Nov 18, 9:53 AM
    • #8
    • 10th Nov 18, 9:53 AM
    she declined that she agreed with the charges.She then went on to sign another form to say that she was not happy with the findings.
    • gavkim123
    • By gavkim123 10th Nov 18, 9:55 AM
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    gavkim123
    • #9
    • 10th Nov 18, 9:55 AM
    • #9
    • 10th Nov 18, 9:55 AM
    rat race yes mate a lot of photos where taken of the vehicle. Obviously there is wear and tear to the vehicle the assessor was a little harsh on us.
    • gavkim123
    • By gavkim123 10th Nov 18, 9:56 AM
    • 9 Posts
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    gavkim123
    See list below checklist on what has been charged for. Looking at the car you would think it was in pristine condition unfortunate I can not upload images.

    Description of damage/missing item Cost of repair or replacement
    Charge Status
    UFWT- Bumper Full Poor Repair £ 80.00 Charged
    UFWT- Front Bumper Refinish £ 80.00 Charged
    UFWT- Rear Bumper Refinish £ 80.00 Charged
    UFWT- C Post Left Part Panel Refinish £ 60.00 Charged
    UFWT- Front Wheel Left Smart Repair £ 60.00 Charged
    UFWT- Front Wheel Right Smart Repair £ 60.00 Charged
    UFWT- Rear Wheel Left Smart Repair £ 60.00 Charged
    UFWT- B Post Right Repair/Paint 1 £ 195.00 Charged
    UFWT- Front Door Right Repair/Paint 1 £ 195.00 Charged
    UFWT- Quarter Panel Right Repair/Paint 1 £ 195.00 Charged
    UFWT- Rear Door Right Repair/Paint 1 £ 195.00 Charged
    UFWT- Sill Panel Left Repair/Paint 1 £ 195.00 Charged
    UFWT- Bonnet Refinish £ 135.00 Charged
    UFWT- Front Door Left Refinish £ 135.00 Charged
    UFWT- Front Wing Right Refinish £ 135.00 Charged
    UFWT- Quarter Panel Left Refinish £ 135.00 Charged
    UFWT- Rear Door Left Refinish £ 135.00 Charged
    Total £ 2130.00
    Amount Payable £ 2130.00 Damage Assessment Total £ 2130.00
    • AdrianC
    • By AdrianC 10th Nov 18, 10:03 AM
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    AdrianC
    UFWT- Bumper Full Poor Repair £ 80.00 Charged
    UFWT- Front Bumper Refinish £ 80.00 Charged
    UFWT- Rear Bumper Refinish £ 80.00 Charged
    Originally posted by gavkim123
    There would appear to be duplication here. They're charging you twice for one bumper, which now needs refinishing because it's been poorly repaired previously.

    Just reorganising the rest to make it a bit easier to read:
    UFWT- Front Wheel Left Smart Repair £ 60.00 Charged
    UFWT- Front Wheel Right Smart Repair £ 60.00 Charged
    UFWT- Rear Wheel Left Smart Repair £ 60.00 Charged
    So three of the four wheels have been kerbed.

    UFWT- C Post Left Part Panel Refinish £ 60.00 Charged
    UFWT- Sill Panel Left Repair/Paint 1 £ 195.00 Charged
    UFWT- Front Door Left Refinish £ 135.00 Charged
    UFWT- Quarter Panel Left Refinish £ 135.00 Charged
    UFWT- Rear Door Left Refinish £ 135.00 Charged
    Down the left: Both doors, sill, quarter panel, C pillar all marked

    UFWT- B Post Right Repair/Paint 1 £ 195.00 Charged
    UFWT- Front Door Right Repair/Paint 1 £ 195.00 Charged
    UFWT- Quarter Panel Right Repair/Paint 1 £ 195.00 Charged
    UFWT- Rear Door Right Repair/Paint 1 £ 195.00 Charged
    UFWT- Front Wing Right Refinish £ 135.00 Charged
    Down the right: Front wing, both doors, B pillar, quarter panel.

    UFWT- Bonnet Refinish £ 135.00 Charged
    ...and bonnet.

    That's a long list of panels... Frankly, there's not much you missed... The charge for each panel is not ridiculous, though. The standard for what is chargeable is in the BVRLA wear and tear guide - and that's what you agreed to abide by. They've sent you photos through. Do those photos show damage that fits the BVRLA guide?
    • gavkim123
    • By gavkim123 10th Nov 18, 10:24 AM
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    gavkim123
    Hello Adrian

    There have sent me some photos over. The assessor used some kind of dent detector/mirror gadget. The photos that the assessor has taken do not correspond to photos I have taken of the vehicle the day before.
    • AdrianC
    • By AdrianC 10th Nov 18, 10:59 AM
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    AdrianC
    There have sent me some photos over. The assessor used some kind of dent detector/mirror gadget. The photos that the assessor has taken do not correspond to photos I have taken of the vehicle the day before.
    Originally posted by gavkim123
    There are three possible basic explanations for this.

    1. They are much better at looking for these things than you.
    2. Between it being collected from you and their formal examination, it was parked in the supermarket car park from hell.
    3. They are deliberately defrauding you, with photos of a completely different car.

    I know which I think is most likely.


    Since you've previously said...
    The car has general wear the odd scratch hear and there
    ...my initial suspicion becomes even more likely. Remember, it's their car, and always has been. The resale value will be impacted with damage. You have rose-tinted glasses on. They are inspecting it under proper lighting.
    Last edited by AdrianC; 10-11-2018 at 11:01 AM.
    • LeeUK
    • By LeeUK 10th Nov 18, 11:09 AM
    • 6,110 Posts
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    LeeUK
    Moral of story is don't leave wife to deal with handing car back. Always be there yourself and watch the inspector inspect the car, don't go back in the house.
    • gavkim123
    • By gavkim123 10th Nov 18, 11:34 AM
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    gavkim123
    What action by law could i appeal this. I have read that i can get an independant assessor out for a re survey.
    I can get the full car re sprayed for half the value of the charges.

    For example £195 to re spray the inside of my car door which is a little un fair.


    10mm dent to the door charge £195
    • gavkim123
    • By gavkim123 10th Nov 18, 11:35 AM
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    gavkim123
    thanks for the negative feedback
    • AdrianC
    • By AdrianC 10th Nov 18, 11:37 AM
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    AdrianC
    I can get the full car re sprayed for half the value of the charges.
    Originally posted by gavkim123
    A one grand respray will be appalling quality, and would incur rectification charges on return.


    Anyway, the time to get your own work done on the car was before it was returned, not after.
    • gavkim123
    • By gavkim123 10th Nov 18, 11:48 AM
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    gavkim123
    Most of the scratches just need a little touch up nothing major
    • AdrianC
    • By AdrianC 10th Nov 18, 11:49 AM
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    AdrianC
    Sounds like you're now agreeing that they were there, and do fall outside the BVRLA guidelines...

    In which case, pay up.
    • JP1978
    • By JP1978 10th Nov 18, 12:24 PM
    • 461 Posts
    • 315 Thanks
    JP1978
    Most of the scratches just need a little touch up nothing major
    Originally posted by gavkim123
    If someone borrowed your car for a few weeks and returned with the damage on and cited 'nothing major' - would you just wave them on and get your touch up stick out?

    Or, would you be seething and worry about the resale value when you came to sell it with this damage on?

    See where I am coming from?
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