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  • FIRST POST
    • n4bst3d4m
    • By n4bst3d4m 13th Oct 18, 6:01 PM
    • 1Posts
    • 0Thanks
    n4bst3d4m
    Carphone warehouse Trade in scam
    • #1
    • 13th Oct 18, 6:01 PM
    Carphone warehouse Trade in scam 13th Oct 18 at 6:01 PM
    [*]I bought a note 9 from car phone warehouse with offer of having additional 200 on selected device regardless if they are working or not.
    So i bought the note 9 and sent in my note 4 for trade in. After 2 weeks they email me saying the device is not working.
    I email them back to offer me the non-working value without a reply.
    Called the call center to ask for update and they told me to wait for the reply. Now they have returned my device without any communication.

    I called there customer service to ask for help and they told to simply apply for new trade in and they cannot give me the extra 200

    What should i do?
Page 1
    • cranford
    • By cranford 14th Oct 18, 9:00 AM
    • 341 Posts
    • 159 Thanks
    cranford
    • #2
    • 14th Oct 18, 9:00 AM
    • #2
    • 14th Oct 18, 9:00 AM
    The key is "selected devices". Unless you have a screen shot showing that Note 4 was a selected device then I don't think you will get anywhere.
    Non working Note 4's are worth about 10 whereas a non working Note 8 is worth 120
    • molerat
    • By molerat 14th Oct 18, 9:18 AM
    • 19,725 Posts
    • 13,925 Thanks
    molerat
    • #3
    • 14th Oct 18, 9:18 AM
    • #3
    • 14th Oct 18, 9:18 AM
    The Note 4 is in the current list of selected devices. https://www.carphonewarehouse.com/terms-and-conditions/note9-terms-and-conditions.html
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • pmduk
    • By pmduk 14th Oct 18, 11:19 AM
    • 9,567 Posts
    • 7,213 Thanks
    pmduk
    • #4
    • 14th Oct 18, 11:19 AM
    • #4
    • 14th Oct 18, 11:19 AM
    Sections 10-12 of the T&Cs linked above detail the complaints process. I suggest the OP complies with these, keeping detailed notes
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