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    • Tan1971
    • By Tan1971 13th Oct 18, 1:30 PM
    • 5Posts
    • 3Thanks
    Tan1971
    Bed bugs
    • #1
    • 13th Oct 18, 1:30 PM
    Bed bugs 13th Oct 18 at 1:30 PM
    I had anyone successfully sued TUI for bed bug compensation? we booked a holiday to Crete through TUI, we were bitten in our room while on holiday but thought it was mosquitoes, my partner found what we now know to be bed bugs off the bed but having never known what they looked like he just thought they were just bugs.
    When we got home I put our suitcase on the sofa to sort it out and within two/three weeks we were being bitten every time we sat on the sofa. Within five weeks we were finding bugs, tiny little things. I finally called Rentokil in when my partner sat on the sofa without his top on and he got up after half an hour with a perfect square of bites on him. The next day we found several bugs crawling on his top.
    Rentokil came in and put bug identification cards in our sofa and bed, they yielded nothing but we did catch several bugs of differing sizes, which Rentokil confirmed to be bed bugs ☹️ we threw the sofas out which was heartbreaking as they were Thomas Lloyd chesterfield sofas, worth £6,000 😭
    Then we started using our bedroom as a living room. A few days later we discovered bugs in our bed!! We have had to pay £3,124 to eradicate the bugs and still have no sofa to sit on.
    I complained to TUI and received a ridiculous reply saying bed bugs are one of those things. I went nuts at them and theyíve now passed it on to their legal team, I just wondered if anyone else has had a problem like this? Any advice would be gratefully received x
Page 1
    • Tan1971
    • By Tan1971 13th Oct 18, 1:32 PM
    • 5 Posts
    • 3 Thanks
    Tan1971
    • #2
    • 13th Oct 18, 1:32 PM
    • #2
    • 13th Oct 18, 1:32 PM
    Can’t edit my original post but it should begin Has anyone successfully claimed compensation
    • _shel
    • By _shel 13th Oct 18, 2:49 PM
    • 1,505 Posts
    • 2,621 Thanks
    _shel
    • #3
    • 13th Oct 18, 2:49 PM
    • #3
    • 13th Oct 18, 2:49 PM
    How do you prove it came from them? As far as they're concerned your home could've been crawling with them before.
    • deannatrois
    • By deannatrois 13th Oct 18, 3:18 PM
    • 5,664 Posts
    • 7,961 Thanks
    deannatrois
    • #4
    • 13th Oct 18, 3:18 PM
    • #4
    • 13th Oct 18, 3:18 PM
    Yep its a common saying, bedbugs like breakfast lunch and dinner so the bites come in groups of 3 or so.

    Its a shame, no need to throw furniture out. I managed to remove bed bugs, with an awful lot of work and spraying with chemicals ordered online from a specialist website, even knowing they wouldn't be the same strength as a specialist would be able to use. I removed the lining of my sofa so could spray internally, and steamed everywhere, for minimal cost. I encased the mattresses just in case, never returned again.

    It took some research and we had a month of hell (three week cycle of bed bugs, I made sure I covered two cycles) and then used long lasting sprays every three months on every surface and crevice in the house although I concentrated on my son's room (where they were worst). I doubt there was a milimetre of the room that wasn't sprayed and steamed several times.

    Did you wash all the clothing and tumble dry to remove bugs from clothing and soft furnishings & clothing? They die at being exposed to above 62 degrees, you just then need to catch the ones that come out of any remaining live eggs. I did read that bed bugs have become resistant to chemicals to some degree, so I steamed everything I couldn't wash as well. One way or other I was going to get the little blighters lol.

    I didn't like the idea of paying for repeat visits with no guarantee of eradication. I knew I was the persistent type lol. Reading the various eradication company's websites, I wasn't filled with confidence they would work as hard as I was prepared to. It wasn't their house or family being bitten lol.

    But I am afraid, you do have to prove where the bed bugs came from. And you didn't have to throw your furniture out so might not get compensation for that even if you could (but would depend on how knowledgeable the Judge was).
    Last edited by deannatrois; 13-10-2018 at 3:27 PM.
    • Tan1971
    • By Tan1971 14th Oct 18, 8:49 AM
    • 5 Posts
    • 3 Thanks
    Tan1971
    • #5
    • 14th Oct 18, 8:49 AM
    • #5
    • 14th Oct 18, 8:49 AM
    The timeline fits for the bed bugs, I wish we’d have known what they were when we were at the hotel as we’d have taken photos. We certainly didn’t have them before we went to Crete, I realise it’s going to be difficult to prove, all we can do is hope that TUI are honest and have the hotel checked.
    • Tan1971
    • By Tan1971 14th Oct 18, 8:15 PM
    • 5 Posts
    • 3 Thanks
    Tan1971
    • #6
    • 14th Oct 18, 8:15 PM
    • #6
    • 14th Oct 18, 8:15 PM
    @Shel itís just occurred to me
    Do you work for TUI?
    • _shel
    • By _shel 15th Oct 18, 6:40 AM
    • 1,505 Posts
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    _shel
    • #7
    • 15th Oct 18, 6:40 AM
    • #7
    • 15th Oct 18, 6:40 AM
    @Shel itís just occurred to me
    Do you work for TUI?
    Originally posted by Tan1971
    no, just thinking logically, what they'll say to you.
    • missile
    • By missile 15th Oct 18, 8:52 AM
    • 9,752 Posts
    • 4,897 Thanks
    missile
    • #8
    • 15th Oct 18, 8:52 AM
    • #8
    • 15th Oct 18, 8:52 AM
    Name and shame the hotel. If you check on social media / trip advisor you may find others with same story or encourage others to comment which would aid your case.
    Last edited by missile; 15-10-2018 at 8:55 AM.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • Tan1971
    • By Tan1971 17th Oct 18, 7:21 AM
    • 5 Posts
    • 3 Thanks
    Tan1971
    • #9
    • 17th Oct 18, 7:21 AM
    • #9
    • 17th Oct 18, 7:21 AM
    They have actually already admitted that some of their hotels have bed bugs and are fumigated in the low season but it doesn’t guarantee they get rid of them. Actually one of their emails almost says that bed bugs are “just one of those things “ ��
    • EachPenny
    • By EachPenny 17th Oct 18, 5:24 PM
    • 7,432 Posts
    • 20,157 Thanks
    EachPenny
    I complained to TUI and received a ridiculous reply saying bed bugs are one of those things. I went nuts at them and theyíve now passed it on to their legal team, I just wondered if anyone else has had a problem like this? Any advice would be gratefully received x
    Originally posted by Tan1971
    Hopefully to consider your request for compensation rather than getting a restraining order against you.

    You need to be realistic about any compensation you might get - they are very unlikely to pay for expensive furniture you've destroyed rather than having treated.

    Do you have any evidence of the destruction - i.e. rather than sale?
    "In the future, everyone will be rich for 15 minutes"
    • that
    • By that 17th Oct 18, 6:21 PM
    • 628 Posts
    • 340 Thanks
    that
    On the tube the other day, looked up at the pole between seats and guess what was there? Had to get up to get off at the next stop anyway, just did it a bit quicker than normal and made sure it was still on the pole when I left.
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