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  • FIRST POST
    • Tan1971
    • By Tan1971 13th Oct 18, 1:30 PM
    • 9Posts
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    Tan1971
    Bed bugs
    • #1
    • 13th Oct 18, 1:30 PM
    Bed bugs 13th Oct 18 at 1:30 PM
    I had anyone successfully sued TUI for bed bug compensation? we booked a holiday to Crete through TUI, we were bitten in our room while on holiday but thought it was mosquitoes, my partner found what we now know to be bed bugs off the bed but having never known what they looked like he just thought they were just bugs.
    When we got home I put our suitcase on the sofa to sort it out and within two/three weeks we were being bitten every time we sat on the sofa. Within five weeks we were finding bugs, tiny little things. I finally called Rentokil in when my partner sat on the sofa without his top on and he got up after half an hour with a perfect square of bites on him. The next day we found several bugs crawling on his top.
    Rentokil came in and put bug identification cards in our sofa and bed, they yielded nothing but we did catch several bugs of differing sizes, which Rentokil confirmed to be bed bugs ☹️ we threw the sofas out which was heartbreaking as they were Thomas Lloyd chesterfield sofas, worth £6,000 😭
    Then we started using our bedroom as a living room. A few days later we discovered bugs in our bed!! We have had to pay £3,124 to eradicate the bugs and still have no sofa to sit on.
    I complained to TUI and received a ridiculous reply saying bed bugs are one of those things. I went nuts at them and theyíve now passed it on to their legal team, I just wondered if anyone else has had a problem like this? Any advice would be gratefully received x
Page 1
    • Tan1971
    • By Tan1971 13th Oct 18, 1:32 PM
    • 9 Posts
    • 3 Thanks
    Tan1971
    • #2
    • 13th Oct 18, 1:32 PM
    • #2
    • 13th Oct 18, 1:32 PM
    Can’t edit my original post but it should begin Has anyone successfully claimed compensation
    • _shel
    • By _shel 13th Oct 18, 2:49 PM
    • 1,652 Posts
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    _shel
    • #3
    • 13th Oct 18, 2:49 PM
    • #3
    • 13th Oct 18, 2:49 PM
    How do you prove it came from them? As far as they're concerned your home could've been crawling with them before.
    • deannatrois
    • By deannatrois 13th Oct 18, 3:18 PM
    • 5,725 Posts
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    deannatrois
    • #4
    • 13th Oct 18, 3:18 PM
    • #4
    • 13th Oct 18, 3:18 PM
    Yep its a common saying, bedbugs like breakfast lunch and dinner so the bites come in groups of 3 or so.

    Its a shame, no need to throw furniture out. I managed to remove bed bugs, with an awful lot of work and spraying with chemicals ordered online from a specialist website, even knowing they wouldn't be the same strength as a specialist would be able to use. I removed the lining of my sofa so could spray internally, and steamed everywhere, for minimal cost. I encased the mattresses just in case, never returned again.

    It took some research and we had a month of hell (three week cycle of bed bugs, I made sure I covered two cycles) and then used long lasting sprays every three months on every surface and crevice in the house although I concentrated on my son's room (where they were worst). I doubt there was a milimetre of the room that wasn't sprayed and steamed several times.

    Did you wash all the clothing and tumble dry to remove bugs from clothing and soft furnishings & clothing? They die at being exposed to above 62 degrees, you just then need to catch the ones that come out of any remaining live eggs. I did read that bed bugs have become resistant to chemicals to some degree, so I steamed everything I couldn't wash as well. One way or other I was going to get the little blighters lol.

    I didn't like the idea of paying for repeat visits with no guarantee of eradication. I knew I was the persistent type lol. Reading the various eradication company's websites, I wasn't filled with confidence they would work as hard as I was prepared to. It wasn't their house or family being bitten lol.

    But I am afraid, you do have to prove where the bed bugs came from. And you didn't have to throw your furniture out so might not get compensation for that even if you could (but would depend on how knowledgeable the Judge was).
    Last edited by deannatrois; 13-10-2018 at 3:27 PM.
    • Tan1971
    • By Tan1971 14th Oct 18, 8:49 AM
    • 9 Posts
    • 3 Thanks
    Tan1971
    • #5
    • 14th Oct 18, 8:49 AM
    • #5
    • 14th Oct 18, 8:49 AM
    The timeline fits for the bed bugs, I wish we’d have known what they were when we were at the hotel as we’d have taken photos. We certainly didn’t have them before we went to Crete, I realise it’s going to be difficult to prove, all we can do is hope that TUI are honest and have the hotel checked.
    • Tan1971
    • By Tan1971 14th Oct 18, 8:15 PM
    • 9 Posts
    • 3 Thanks
    Tan1971
    • #6
    • 14th Oct 18, 8:15 PM
    • #6
    • 14th Oct 18, 8:15 PM
    @Shel itís just occurred to me
    Do you work for TUI?
    • _shel
    • By _shel 15th Oct 18, 6:40 AM
    • 1,652 Posts
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    _shel
    • #7
    • 15th Oct 18, 6:40 AM
    • #7
    • 15th Oct 18, 6:40 AM
    @Shel itís just occurred to me
    Do you work for TUI?
    Originally posted by Tan1971
    no, just thinking logically, what they'll say to you.
    • missile
    • By missile 15th Oct 18, 8:52 AM
    • 9,827 Posts
    • 4,952 Thanks
    missile
    • #8
    • 15th Oct 18, 8:52 AM
    • #8
    • 15th Oct 18, 8:52 AM
    Name and shame the hotel. If you check on social media / trip advisor you may find others with same story or encourage others to comment which would aid your case.
    Last edited by missile; 15-10-2018 at 8:55 AM.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • Tan1971
    • By Tan1971 17th Oct 18, 7:21 AM
    • 9 Posts
    • 3 Thanks
    Tan1971
    • #9
    • 17th Oct 18, 7:21 AM
    • #9
    • 17th Oct 18, 7:21 AM
    They have actually already admitted that some of their hotels have bed bugs and are fumigated in the low season but it doesn’t guarantee they get rid of them. Actually one of their emails almost says that bed bugs are “just one of those things “ ��
    • EachPenny
    • By EachPenny 17th Oct 18, 5:24 PM
    • 8,669 Posts
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    EachPenny
    I complained to TUI and received a ridiculous reply saying bed bugs are one of those things. I went nuts at them and theyíve now passed it on to their legal team, I just wondered if anyone else has had a problem like this? Any advice would be gratefully received x
    Originally posted by Tan1971
    Hopefully to consider your request for compensation rather than getting a restraining order against you.

    You need to be realistic about any compensation you might get - they are very unlikely to pay for expensive furniture you've destroyed rather than having treated.

    Do you have any evidence of the destruction - i.e. rather than sale?
    "In the future, everyone will be rich for 15 minutes"
    • that
    • By that 17th Oct 18, 6:21 PM
    • 754 Posts
    • 414 Thanks
    that
    On the tube the other day, looked up at the pole between seats and guess what was there? Had to get up to get off at the next stop anyway, just did it a bit quicker than normal and made sure it was still on the pole when I left.
    • theonlywayisup
    • By theonlywayisup 23rd Oct 18, 12:31 PM
    • 13,011 Posts
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    theonlywayisup
    I don't read the Daily Mail but I do love their online site, you pick up all sorts of bits, including bed bugs.

    https://www.dailymail.co.uk/news/article-6306803/Couple-says-weeks-holiday-cost-10-000-bed-bugs-followed-home-TUI-break.html
    • Tan1971
    • By Tan1971 23rd Oct 18, 8:13 PM
    • 9 Posts
    • 3 Thanks
    Tan1971
    Goodness, I did post a reply earlier but this forum isnít exactly user friendly, much like yourself....
    yes, we were approached by a journalist. She asked for our story to raise awareness which we gladly did. We are of the age where if you have nothing nice to say then donít say anything.
    Our sofas were made by a company called Thomas Lloyd. Look them up and you will see that to replace them would cost in excess of £4,000 in their 40% off sale...... they might not be in the average Daily Mail readerís taste but we liked them and they were very comfortable. Would YOU want to have something in your house that was harbouring bed bugs???
    We are honest hard working people and we can do without people casting aspersions on us!!!!!
    • Tan1971
    • By Tan1971 23rd Oct 18, 8:14 PM
    • 9 Posts
    • 3 Thanks
    Tan1971
    Yes. Apparently they can be transferred via public transport too.
    • that
    • By that 23rd Oct 18, 10:02 PM
    • 754 Posts
    • 414 Thanks
    that
    Our sofas were made by a company called Thomas Lloyd. Look them up and you will see that to replace them would cost in excess of £4,000 in their 40% off sale......
    Originally posted by Tan1971
    I feel for you, but I also think you over reacted. What you should have done is wrap the sofa in cling film except for two approx 3"-ish holes - possible at either end then rap all of this with a few blankets.get a hair dryer and push it in the hole so it seals the hole and turn it onto hot. The idea is that you want to heat the whole sofa up to 55-60c for about 90 mins and use a £8 instant read food (needle) thermometer. Possibly putting the sofa in black bin bang when we had those hot days would have done the trick too? Or a garage with a space heater?

    A hot air gun will be too hot.

    Yes you should not have to do this, but they have money, solicitors, time and a place where upon they can sit and ponder. Not saying you wont win, ...but solicitors will definitely win either way.
    • theonlywayisup
    • By theonlywayisup 23rd Oct 18, 10:07 PM
    • 13,011 Posts
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    theonlywayisup
    yes, we were approached by a journalist.
    Originally posted by Tan1971
    Goodness, that's quite an invasion (not the bed bug type) if they just knocked at your door and asked for your story. How did they find you?
    • Tan1971
    • By Tan1971 24th Oct 18, 6:50 AM
    • 9 Posts
    • 3 Thanks
    Tan1971
    I was contacted via the internet and had a telephone interview. I was told this would help to raise awareness of bed bugs when travelling, unfortunately there are some really nasty people out there that have commented on the story and been really personal. It’s upset me deeply to read some of the comments, these people do not know us, maybe I did overreact by binning our lovely comfy sofas but I naively thought that once they were gone, so would the bugs be. Little did I know that they had already transferred up to our bed. We were only being bitten when we were on the sofa and we used our bedroom as a living room for several days before I discovered the bugs in our bed.
    The pest control people said that we had discovered the bugs very early on and they were amazed at how quickly we discovered them.
    I just thought by talking to a journalist that even if we helped one person to avoid what we’ve been through then that would be good enough. I certainly didn’t expect a backlash but then some people clearly have nothing better to do with their time.
    • Fire Fox
    • By Fire Fox 24th Oct 18, 12:13 PM
    • 24,004 Posts
    • 27,151 Thanks
    Fire Fox
    I was contacted via the internet and had a telephone interview. I was told this would help to raise awareness of bed bugs when travelling, unfortunately there are some really nasty people out there that have commented on the story and been really personal. Itís upset me deeply to read some of the comments, these people do not know us ....
    I just thought by talking to a journalist that even if we helped one person to avoid what weíve been through then that would be good enough. I certainly didnít expect a backlash but then some people clearly have nothing better to do with their time.
    Originally posted by Tan1971
    Miserable gits, outraged slobs in filthy vests, and wind-up merchants from all over the world read and comment on the Daily Fail online for some reason. Some of the poor sods have Donald Trump telling them what to do!

    It is not personal AT ALL, they don't know you remember?

    You are FAR too defensive and FAR too sensitive right now. Go put a music radio station on too loud, sing out of tune and do a boring-yet-satisfying household chore (ripping up old paperwork? I should be ironing curtains).

    ((hugs))
    What a difference a day makes, twenty four little hours.
    • SuzieSue
    • By SuzieSue 24th Oct 18, 12:36 PM
    • 3,850 Posts
    • 4,066 Thanks
    SuzieSue

    It is not personal AT ALL, they don't know you remember?


    ((hugs))
    Originally posted by Fire Fox
    Exactly. Please do not get upset over the internet trolls who have nothing better to do. You should just feel sorry for them and feel happy that you are not as bitter and twisted as them. They must have such miserable lives if all they can do is make cheap jokes about other people.

    It is great that you have raised awareness of bed bugs. I check for bed bugs every time I stay away from home and it is only because of people like you who have publicised their plights that I even know about bed bugs.

    Hotels need to realise that they also need to check for bed bugs every day so naming and shaming tour operators who book people in to hotels who do not do this is absolutely the correct thing to do.

    Well done.
    • Tan1971
    • By Tan1971 24th Oct 18, 1:51 PM
    • 9 Posts
    • 3 Thanks
    Tan1971
    Thank you, Iím quite a sensitive person as it is and I donít like mine or my partnerís integrity called into question :-(
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