Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Theiax
    • By Theiax 13th Oct 18, 1:28 PM
    • 1Posts
    • 0Thanks
    Theiax
    Extreme electric bill after giving meter reading
    • #1
    • 13th Oct 18, 1:28 PM
    Extreme electric bill after giving meter reading 13th Oct 18 at 1:28 PM
    Hi everyone,


    I am in a frustrating situation with my electric supplier SSE. I moved in a new flat on the 21st of October 2017 and since then apparently we had an estimated charge quarterly which was 20 first and then following 40 and 47. This month we provided meter reading and we got a bill that is 1472.44

    We got a small apartment with 2 bedrooms and it is only electricity, we don't have gas supply. This summer we didn't use heating at all but last winter we used heating heavily for about 3-4 months - it was only 1 oil filled electric radiator and was on almost all day.

    Now I shared below what they calculated and I wanted to confirm if there is anything I can do about this as we will not be able to pay this at once and I am not sure if the calculation is correct.
    Thank you!

    (I wasn't able to attach it, apologise!) h ttps://ibb.co/cyqy9U
Page 1
    • Hengus
    • By Hengus 13th Oct 18, 1:43 PM
    • 6,828 Posts
    • 4,384 Thanks
    Hengus
    • #2
    • 13th Oct 18, 1:43 PM
    • #2
    • 13th Oct 18, 1:43 PM
    Hi everyone,


    I am in a frustrating situation with my electric supplier SSE. I moved in a new flat on the 21st of October 2017 and since then apparently we had an estimated charge quarterly which was 20 first and then following 40 and 47. This month we provided meter reading and we got a bill that is 1472.44

    We got a small apartment with 2 bedrooms and it is only electricity, we don't have gas supply. This summer we didn't use heating at all but last winter we used heating heavily for about 3-4 months - it was only 1 oil filled electric radiator and was on almost all day.

    Now I shared below what they calculated and I wanted to confirm if there is anything I can do about this as we will not be able to pay this at once and I am not sure if the calculation is correct.
    Thank you!

    (I wasn't able to attach it, apologise!) h ttps://ibb.co/cyqy9U
    Originally posted by Theiax
    Hi - welcome to the forum. You have just learned a valuable but expensive lesson. Unless you provide your supplier with regular meter readings, you run the risk of getting a large catch up bill when the meter is read. I assume that you provided the supplier with a meter reading when you moved in? Checking your bill should be a simple exercise. You have the right to ask your supplier for time to pay but this will probably prevent you from switching suppliers.
    • matelodave
    • By matelodave 13th Oct 18, 1:51 PM
    • 3,976 Posts
    • 2,514 Thanks
    matelodave
    • #3
    • 13th Oct 18, 1:51 PM
    • #3
    • 13th Oct 18, 1:51 PM
    You need to go right back to when you had a ACTUAL reading, which looks like it was when you first started with them nearly a year ago.

    Take those readings away from the present ACTUAL readings and it should give you the total number of day and night kwh you've used since you started with them .

    Multiply the number of units by either the day or night tariff to get the cost of the energy that you've used. Work out the number of days standing charge that the period covers and multiply it by your standing charge. That will give you the total cost.(don't forget to add the 5% VAT)

    Subtract what you've already paid which looks like its 20+40+47 = 107 and you'll end up with a very large number which is what you owe.

    Most people would expect to pay around 1000/yr or more for their energy (some more and some a bit less) so even being a bit generous you'd still owe them around 900.

    Unfortunately as you haven't been checking your bills against meter readings and getting them corrected at the time you've got a lot of catching up to do.

    You may be able to negotiate a payment plan with the energy co but you'll still end up with a payment of around 100-120 a month to get the arrears paid off as well as another 100-120 a month or so for your ongoing consumption - total 200 - 240 a month until the arrears are paid.

    You do really need to get on top of your consumption by reading the meters more often, at least once a month and making sure that you give these readings to your supplier and make sure that your bills and statements are correct and up to date.

    I'm afraid that you are just one of many thousands who come onto this forum with the same problem of getting a horrendous bill because they haven't been reading their meters and checking their bills.

    You should also put some effort into reducing your consumption and seeing if you can get onto a better tariff although you'll find it difficult to swap suppliers with arrears of that magnitude - see if your present supplier can offer you a better deal.

    The fact that you've only got a small apartment makes no difference if you don't keep an eye on what you are using and making sure that you aren't wasting it
    Last edited by matelodave; 13-10-2018 at 2:51 PM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • frugalmacdugal
    • By frugalmacdugal 14th Oct 18, 6:13 AM
    • 6,387 Posts
    • 5,490 Thanks
    frugalmacdugal
    • #4
    • 14th Oct 18, 6:13 AM
    • #4
    • 14th Oct 18, 6:13 AM
    Hi,


    here's the bill,


    Y'all take care now.
    • matelodave
    • By matelodave 14th Oct 18, 7:47 AM
    • 3,976 Posts
    • 2,514 Thanks
    matelodave
    • #5
    • 14th Oct 18, 7:47 AM
    • #5
    • 14th Oct 18, 7:47 AM
    As the bill was based on a previous estimate then it's of no use.

    The OP need to find an old bill that has actual readings and work from that.

    I'm assuming that he's got his original ACTUAL meter readings from when he moved in and set up his account so he can subtract those from the current ACTUAL readings to find out how much he's used and then calculate what the bill should really be.

    It's a classic case of only checking the bills/meters when the ginormous one comes in. Being on a Standard rate doesn't help either as he's paying top prices for his energy as well.
    Last edited by matelodave; 14-10-2018 at 7:50 AM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • buglawton
    • By buglawton 14th Oct 18, 7:56 AM
    • 7,908 Posts
    • 4,612 Thanks
    buglawton
    • #6
    • 14th Oct 18, 7:56 AM
    • #6
    • 14th Oct 18, 7:56 AM
    I used to get email reading reminders from EDF which always prompted me to take a reading. Moved to SSE and on reading this thread, realise I haven't had a reminder since the initial sign-up reading. Now I'm wondering if SSE doesn't send reminders.
    [edit - now found out that SSE expects a reading approx every 3 months]
    Last edited by buglawton; 14-10-2018 at 8:34 AM.
    • frugalmacdugal
    • By frugalmacdugal 14th Oct 18, 8:14 AM
    • 6,387 Posts
    • 5,490 Thanks
    frugalmacdugal
    • #7
    • 14th Oct 18, 8:14 AM
    • #7
    • 14th Oct 18, 8:14 AM
    Hi,



    Hi everyone,

    I am in a frustrating situation with my electric supplier SSE. I moved in a new flat on the 21st of October 2017 and since then apparently we had an estimated charge quarterly which was 20 first and then following 40 and 47. This month we provided meter reading and we got a bill that is 1472.44

    We got a small apartment with 2 bedrooms and it is only electricity, we don't have gas supply. This summer we didn't use heating at all but last winter we used heating heavily for about 3-4 months - it was only 1 oil filled electric radiator and was on almost all day.

    Now I shared below what they calculated and I wanted to confirm if there is anything I can do about this as we will not be able to pay this at once and I am not sure if the calculation is correct.
    Thank you!

    (I wasn't able to attach it, apologise!) h ttps://ibb.co/cyqy9U
    Originally posted by Theiax

    did you honestly think that 20 and 40 over the first two quarters (winter months) was correct, or just happy to bung the oil filled rad on all day at the more expensive day rate?
    Y'all take care now.
    • Houbara
    • By Houbara 14th Oct 18, 10:07 AM
    • 4,059 Posts
    • 2,635 Thanks
    Houbara
    • #8
    • 14th Oct 18, 10:07 AM
    • #8
    • 14th Oct 18, 10:07 AM
    Good advice to get hold of an actual reading even if its the original start reading although suppliers now are happy to ignore these and furnish/guess their own reading.
    Once you have worked out exactly what you have used and found out if they are wrong or right, settle up asap and get switching.
    Two minutes on Uswitch using the day and night figures revealed that you can get that day/night consumption until next November over 250 cheaper with a few other Eco 7 suppliers such as Ebico , Our Energy and Spark, Yorkshire Energy.
    Double check they have`nt transposed the day/night readings or even used the total reading shown on many digital electric meters. . Suppliers do that a lot. Using just one oil filled rad will probably mean you are ok but wise to do the checks
    At the moment your day use is higher than night rate. All electric properties typically use more night rate than day rate.
    Last edited by Houbara; 14-10-2018 at 12:34 PM.
    • macman
    • By macman 14th Oct 18, 10:41 AM
    • 42,793 Posts
    • 18,039 Thanks
    macman
    • #9
    • 14th Oct 18, 10:41 AM
    • #9
    • 14th Oct 18, 10:41 AM
    Do you have NSH's and an immersion heater? If not, then get off E7 onto a single rate tariff. If you do, then use them and not the oil filled rad. It's that that is costing you a fortune, as is obvious from the bill.
    No free lunch, and no free laptop
    • D_M_E
    • By D_M_E 14th Oct 18, 10:41 AM
    • 2,074 Posts
    • 69,584 Thanks
    D_M_E
    Looking at that bill I have to ask are the day/night readings the wrong way round - have they used the day readings for nighttime and the night readings for daytime, and has whoever read the meter supplied a correct reading?
    • nic_c
    • By nic_c 14th Oct 18, 12:41 PM
    • 1,855 Posts
    • 966 Thanks
    nic_c
    Hi,
    did you honestly think that 20 and 40 over the first two quarters (winter months) was correct, or just happy to bung the oil filled rad on all day at the more expensive day rate?
    Originally posted by frugalmacdugal
    Oil radiators tend to be rated at 1 or 2 KWH or even more

    so if its 2KWH thats 1420KW night and 2840KW day, so 123.12 for night and 529.09 for day. So the oil heater alone could be over 650 cost - obviously even if they are on all the time they switch off once reached temperature so the cost will be far less. When I used to rent an electric only flat with a prepay meter, the cost was about 40pm in the summer and 200pm in winter as we had oil heaters due to poorly working storage heaters.

    The hard lesson is not to rely on estimates, lots of time people assume the plan they are on covers what they use and end up with a big bill when they move or a meter reader calls round. I suppose this is one reason for smart meter roll out.
    • EachPenny
    • By EachPenny 14th Oct 18, 1:16 PM
    • 8,583 Posts
    • 23,266 Thanks
    EachPenny
    Do you have NSH's and an immersion heater? If not, then get off E7 onto a single rate tariff. If you do, then use them and not the oil filled rad. It's that that is costing you a fortune, as is obvious from the bill.
    Originally posted by macman
    I'm not sure that is likely to help in this case. They are electric only, and appear to have a decent night/day split to make E7 economic. Something is using quite a bit of electricity at night.

    What's not mentioned by the OP is how they get their hot water.... is there also an immersion heater (or instant water heater) running in the day time perhaps?

    The other thing you need to note OP is you had a significant increase in the unit charges effective from 11 July.

    This bill is calculated assuming your electricity consumption is uniform throughout the year, so the 'catch up' energy consumption has been divided proportionately (by the number of days) between the 9 June - 10 July and the 11 July - 31 August periods. If most of your excess energy consumption was last winter when you had the heating on, then that energy should really be charged for at the rates applying back then, not the post-11 July rates.

    What you really need is to have a more realistic estimated reading at the 11 July price change. To do that you might need to get them to cancel the previous bills and then recalculate for the whole year (or since the last actual readings) so that the additional consumption is more fairly accounted for across the different unit charge time periods. This won't save you hundreds of pounds, but will knock a small amount off the total.
    "In the future, everyone will be rich for 15 minutes"
    • matelodave
    • By matelodave 14th Oct 18, 2:12 PM
    • 3,976 Posts
    • 2,514 Thanks
    matelodave
    EP is correct that if you dont give accurate and frequent meter readings you can get stuffed with extra costs if the price goes up sometime during the period due to "linear" estimation.

    Although you pay your DD as 12 equal monthly instalments most people don't use their energy in equal monthly chunks, about 65-70% is used between November and March (five months) and the other 30-35 in the seven summer months. You therefore need to make sure that you have the lowest cost tariff in the winter.

    It's turned out to be a very expensive lesson.

    Not only has the OP ended up with estimated bills, he's paid more than he needed to by by remaining on a standard rate in the first place. The cost will be even more because of an unnoticed increase in the tariff during July which means he'll also probably pay for a proportion of last winter's higher consumption at the post July costs as well.
    Last edited by matelodave; 14-10-2018 at 2:14 PM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • Robin9
    • By Robin9 16th Oct 18, 4:00 PM
    • 3,357 Posts
    • 2,186 Thanks
    Robin9
    OP - one thing you should do straightaway is to transfer within SSE to their best E7 tariff. That might well save you 200 a year
    Never pay on an estimated bill
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,158Posts Today

7,728Users online

Martin's Twitter