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  • FIRST POST
    • Ben8282
    • By Ben8282 12th Oct 18, 8:52 PM
    • 2,443Posts
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    Ben8282
    TSB Credit Card Nonsense Reporting
    • #1
    • 12th Oct 18, 8:52 PM
    TSB Credit Card Nonsense Reporting 12th Oct 18 at 8:52 PM
    Although TSB have now updated credit files after their problems earlier this year, they are continuing to report nonsense.
    Below is what has been reported on my Experian credit report for the last 6 reporting periods

    Status 0 0 0 0 0 0
    Balance 26 23 0 0 1174 1027
    Payment Amount 0 0 25 1175 205 529
    Previous Balance 23 0 0 24 0 529

    The card is paid in full every month after the statement has been issued. There have been no instances of any payment been made prior to the issue of a statement or of payments having been made against 0 balance statements.
    Any thoughts?
    Last edited by Ben8282; 12-10-2018 at 9:03 PM.
Page 1
    • Gary_Dexter
    • By Gary_Dexter 12th Oct 18, 9:04 PM
    • 2,393 Posts
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    Gary_Dexter
    • #2
    • 12th Oct 18, 9:04 PM
    • #2
    • 12th Oct 18, 9:04 PM
    At the time of TSB reporting to the CRA the card may have had a balance on it.

    Not all lenders submit the statement or cleared balances to the CRA’s
    Last edited by Gary_Dexter; 13-10-2018 at 10:23 AM.
    • Nebulous2
    • By Nebulous2 13th Oct 18, 3:15 AM
    • 2,061 Posts
    • 1,271 Thanks
    Nebulous2
    • #3
    • 13th Oct 18, 3:15 AM
    • #3
    • 13th Oct 18, 3:15 AM
    Good luck with fixing that. I closed my credit card in May and they're still reporting it S open. I phoned and received a promise to fix it, but I am still waiting.
    • boo_star
    • By boo_star 13th Oct 18, 10:10 AM
    • 1,624 Posts
    • 953 Thanks
    boo_star
    • #4
    • 13th Oct 18, 10:10 AM
    • #4
    • 13th Oct 18, 10:10 AM
    At the time of Lloyd’s reporting to the CRA the card may have had a balance on it.

    Not all lenders submit the statement or cleared balances to the CRA’s
    Originally posted by Gary_Dexter
    I'm not sure what you're talking about.

    TSB hasn't been part of Lloyds for about 4 years.

    It's definitely a thing that TSB are submitting incorrect data to the CRAs, mine is equally borked.
    • Gary_Dexter
    • By Gary_Dexter 13th Oct 18, 10:30 AM
    • 2,393 Posts
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    Gary_Dexter
    • #5
    • 13th Oct 18, 10:30 AM
    • #5
    • 13th Oct 18, 10:30 AM
    My bad. Corrected to TSB
    • boo_star
    • By boo_star 13th Oct 18, 10:40 AM
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    boo_star
    • #6
    • 13th Oct 18, 10:40 AM
    • #6
    • 13th Oct 18, 10:40 AM
    My bad. Corrected to TSB
    Originally posted by Gary_Dexter
    Your correction doesn't really help. They're reporting incorrect information, that's all there is to it.
    • sourcrates
    • By sourcrates 13th Oct 18, 1:06 PM
    • 15,570 Posts
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    sourcrates
    • #7
    • 13th Oct 18, 1:06 PM
    • #7
    • 13th Oct 18, 1:06 PM
    Your correction doesn't really help. They're reporting incorrect information, that's all there is to it.
    Originally posted by boo_star

    TSB`s computer software meltdown was much more wide spread than they care to admit, there whole system was affected, and from what people are saying, it still is affected.


    I can see a large regulator investigation into TSB shortly, and an appropriate redress program in the not too distant future.
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    • Ben8282
    • By Ben8282 13th Oct 18, 1:29 PM
    • 2,443 Posts
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    Ben8282
    • #8
    • 13th Oct 18, 1:29 PM
    • #8
    • 13th Oct 18, 1:29 PM
    At the time of TSB reporting to the CRA the card may have had a balance on it.

    Not all lenders submit the statement or cleared balances to the CRA’s
    Originally posted by Gary_Dexter

    Well yes but I don't pay attention to the 'balance' figure as that only represents the actual balance of the account on whatever date they report to the CRA.
    Look at the previous balance (which should be the balance on the previous statement) figure and the payment amount figure. Where a card is paid in full every month these figures should be identical for each month when the amount paid is the same as the statement balance.
    According to this, in month 5 I paid £205 against a nil statement, in month 4 I paid £1175 against a statement with a balance of £24, in month 3 I paid £25 against a nil statement, and in month 1 I paid nothing against a statement with a balance of £23. All incorrect.
    Last edited by Ben8282; 13-10-2018 at 1:35 PM.
    • A4445
    • By A4445 13th Oct 18, 3:06 PM
    • 826 Posts
    • 381 Thanks
    A4445
    • #9
    • 13th Oct 18, 3:06 PM
    • #9
    • 13th Oct 18, 3:06 PM
    This happens with lots of credit card provides. I pay my balance in full with Amex and Natwest but my credit file always shows the statement balance. I wouldn’t worry tho
    • Ben8282
    • By Ben8282 13th Oct 18, 8:12 PM
    • 2,443 Posts
    • 1,124 Thanks
    Ben8282
    This happens with lots of credit card provides. I pay my balance in full with Amex and Natwest but my credit file always shows the statement balance. I wouldn’t worry tho
    Originally posted by A4445

    You have clearly failed to understand what I am saying here.
    I am an experienced credit card user and familiar with credit card reporting.
    I know what I am talking about.
    • Thrugelmir
    • By Thrugelmir 13th Oct 18, 10:03 PM
    • 60,252 Posts
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    Thrugelmir
    You have clearly failed to understand what I am saying here.
    I am an experienced credit card user and familiar with credit card reporting.
    I know what I am talking about.
    Originally posted by Ben8282
    Is it causing you a particular issue though.
    Financial disasters happen when the last person who can remember what went wrong last time has left the building.
    • Ben8282
    • By Ben8282 14th Oct 18, 1:44 PM
    • 2,443 Posts
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    Ben8282
    Is it causing you a particular issue though.
    Originally posted by Thrugelmir

    Not as such beyond the fact that the information is not being correctly reported.
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