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  • FIRST POST
    • Mumi
    • By Mumi 12th Oct 18, 1:35 PM
    • 30Posts
    • 11Thanks
    Mumi
    Dodgy iPhone Plug
    • #1
    • 12th Oct 18, 1:35 PM
    Dodgy iPhone Plug 12th Oct 18 at 1:35 PM
    We recently bought our daughter an iPhone from CEX.
    Two days after purchase the phone was charging, it had been for less than an hour and the plug exploded.
    It tripped the switch for all downstairs sockets, there was no other damage other than easily wiped off burn marks and our beating hearts.
    We had a friend check the socket was safe to use.
    Should we ask for any sort of compensation or just a new plug?
Page 1
    • Moneyineptitude
    • By Moneyineptitude 12th Oct 18, 1:59 PM
    • 22,327 Posts
    • 11,907 Thanks
    Moneyineptitude
    • #2
    • 12th Oct 18, 1:59 PM
    • #2
    • 12th Oct 18, 1:59 PM
    Should we ask for any sort of compensation or just a new plug?
    Originally posted by Mumi
    This may not be as straightforward as you appear to think.

    What losses have you incurred? Why would you be entitled to "compensation"?

    Can you show that it was the plug itself at fault here or could it have been a problem with your own wiring? Is your "friend" a qualified electrician?

    Plugs don't usually randomly "explode"..
    • George Michael
    • By George Michael 12th Oct 18, 2:55 PM
    • 3,194 Posts
    • 4,284 Thanks
    George Michael
    • #3
    • 12th Oct 18, 2:55 PM
    • #3
    • 12th Oct 18, 2:55 PM
    Was the charger and lead supplied by CEX and are they genuine Apple ones or a generic items?
    • gardner1
    • By gardner1 12th Oct 18, 3:04 PM
    • 2,694 Posts
    • 3,993 Thanks
    gardner1
    • #4
    • 12th Oct 18, 3:04 PM
    • #4
    • 12th Oct 18, 3:04 PM
    Whats the bet it was a cheap & cheerful Chinese plug
    • Mumi
    • By Mumi 12th Oct 18, 3:04 PM
    • 30 Posts
    • 11 Thanks
    Mumi
    • #5
    • 12th Oct 18, 3:04 PM
    • #5
    • 12th Oct 18, 3:04 PM
    Not a qualified electrician, he's a handy man and neighbour so was close enough to get him to check the socket for our own safety, weren't thinking of compensation 😏
    And the plug was supplied by CEX, it's an official iPhone plug.
    • Moneyineptitude
    • By Moneyineptitude 12th Oct 18, 3:17 PM
    • 22,327 Posts
    • 11,907 Thanks
    Moneyineptitude
    • #6
    • 12th Oct 18, 3:17 PM
    • #6
    • 12th Oct 18, 3:17 PM
    Not a qualified electrician
    Originally posted by Mumi
    So, it could still be the result of faulty wiring in your home.
    the plug was supplied by CEX, it's an official iPhone plug.
    Originally posted by Mumi
    But the phone was secondhand, no?
    weren't thinking of compensation
    Originally posted by Mumi
    So why are you thinking of that now?

    You have no injury and have incurred no losses.

    If you did push for compensation, you'd first need to show that the plug itself was at fault and that CEX are liable because they failed to check the condition of the plug prior to selling it to you. You'd then have to itemise your losses.
    • gardner1
    • By gardner1 12th Oct 18, 3:42 PM
    • 2,694 Posts
    • 3,993 Thanks
    gardner1
    • #7
    • 12th Oct 18, 3:42 PM
    • #7
    • 12th Oct 18, 3:42 PM
    "official i phone plug"......doesn't necessarily mean genuine if you google/ebay official i phone plug it brings up some very cheap items
    • mattyprice4004
    • By mattyprice4004 12th Oct 18, 4:38 PM
    • 3,734 Posts
    • 3,226 Thanks
    mattyprice4004
    • #8
    • 12th Oct 18, 4:38 PM
    • #8
    • 12th Oct 18, 4:38 PM
    I import bits and pieces from China, and the amount of emails and offers I get for 'Genuine' iPhone plugs at around 30p is insane.

    It won't be genuine, it'll have been a near-perfect copy.
    In this instance, I reckon if you go in via social media with some pictures of the damage (hope you took some!) you'll get a voucher.
    • Mumi
    • By Mumi 12th Oct 18, 10:36 PM
    • 30 Posts
    • 11 Thanks
    Mumi
    • #9
    • 12th Oct 18, 10:36 PM
    • #9
    • 12th Oct 18, 10:36 PM
    I'm not thinking masses of compo here, we incurred no losses, no damage and, more importantly, no one was harmed. And no, not faulty wiring as our landlord sent a qualified electrician to check the socket.
    We were just thinking along the lines of inconvenience.
    We're going through tomorrow...
    • hollydays
    • By hollydays 12th Oct 18, 10:43 PM
    • 16,441 Posts
    • 12,544 Thanks
    hollydays
    Not a qualified electrician, he's a handy man and neighbour so was close enough to get him to check the socket for our own safety, weren't thinking of compensation ��
    And the plug was supplied by CEX, it's an official iPhone plug.
    Originally posted by Mumi
    This is a tough board
    But in your op you do mention compensation .
    I would strongly question what an official iPhone plug is.
    • gardner1
    • By gardner1 12th Oct 18, 11:12 PM
    • 2,694 Posts
    • 3,993 Thanks
    gardner1
    OP look closely at the iPhone plug and you'll probably find its a cheapo Chinese job
    • Potbellypig
    • By Potbellypig 14th Oct 18, 7:52 PM
    • 260 Posts
    • 137 Thanks
    Potbellypig
    We recently bought our daughter an iPhone from CEX.
    Two days after purchase the phone was charging, it had been for less than an hour and the plug exploded.
    It tripped the switch for all downstairs sockets, there was no other damage other than easily wiped off burn marks and our beating hearts.
    We had a friend check the socket was safe to use.
    Should we ask for any sort of compensation or just a new plug?
    Originally posted by Mumi

    What's the going rate for easily wiped off burn marks and your beating hearts?
    • Tallaght
    • By Tallaght 14th Oct 18, 8:28 PM
    • 677 Posts
    • 544 Thanks
    Tallaght
    There are a lot of fake chargers and batteries around that go very hot very quickly when charging.
    • TadleyBaggie
    • By TadleyBaggie 14th Oct 18, 9:27 PM
    • 2,918 Posts
    • 2,227 Thanks
    TadleyBaggie
    Fake Apple chargers look just like the genuine ones, so don't assume it isn't fake.
    • DCFC79
    • By DCFC79 14th Oct 18, 9:39 PM
    • 32,760 Posts
    • 20,633 Thanks
    DCFC79
    It will be a fake and a really good fake to have done what it did.
    • Mumi
    • By Mumi 16th Oct 18, 2:15 PM
    • 30 Posts
    • 11 Thanks
    Mumi
    What's the going rate for easily wiped off burn marks and your beating hearts?
    Originally posted by Potbellypig
    My hearts very precious to me Potbelly 😏

    We opted for a plug exchange which is all we really expected and we're happy with it...
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