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Hello, this is my first on any forum so please bear with me.
I am really upset that 3 Mobile have continued to charge me 6 months after my contract ended, for a phone I have already paid for. They are trying to blame me for 'not contacting them' when the phone ended. I disagree that it should be OK for them or any network, or any company, to continue to charge somebody (a) for something for which payment has been made; (b) when the contract has ended; (c) just because the customer has not pressed the 'stop' button to on the direct debit. It is their sneaky way to commit daylight robbery. I know this has been in the media last year and they are still doing it. I've asked for compensation and been offered £30.00 of credit (this is one months charge), which will be applied to reduce what 'I owe them' allegedly, if I am to leave. Its rubbish and I am still worse off. I have complained to Ofcom, though I don't know if that complaint will have disappeared in the mist.
Originally posted by laminz
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Hi laminz, unfortunately that’s not how contracts work, you have to give notice at the end of the minimum term, which is a 30 day notice.
There is talk that the system might change in the future but that’s how it is at present.
You are liable for line rental until you give notice.