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  • FIRST POST
    • paulfoel
    • By paulfoel 11th Oct 18, 2:44 PM
    • 5,418Posts
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    paulfoel
    DPD lazy driver
    • #1
    • 11th Oct 18, 2:44 PM
    DPD lazy driver 11th Oct 18 at 2:44 PM
    Never have I seen such a useless company as DPD.

    Yesterday I was due to have a mobile phone delivered. Got an email with the times etc. Luckily, MIL was going to be there so I made sure she knew the times etc.

    DPD van turns up - she could see out of the window. He stopped for a minute then reversed out and was gone. Didn't knock the door or leave a card.

    I get an email with a photo - looks suspiciously like its taken from the cab of the van.

    No cars on the driveway - very much suspect driver has thought no-one home I can save some time here.

    Worse thing is I can't get any sense out of anyone know. They tried to redeliver today but theres no there today.

    Now they expect me to collect from local Currys which is going to mean I've got to spend an hour of my time going to collect it. All because the lazy !!!! driver couldnt be bothered.

    Affordable mobiles (the company I bought off) haven;t been much better. Complained to them and all I got was "thanks for letting us know".

    Hang on guys - you've paid for a service with DPD and they've screwed it up - sort them out.
    Cymru am Byth !!!
Page 2
    • paulfoel
    • By paulfoel 12th Oct 18, 9:11 AM
    • 5,418 Posts
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    paulfoel
    Been to DPD depot once or twice recently to collect parcels. Both times I've gone theres been someone kicking off because they lost the parcel or something.
    Cymru am Byth !!!
    • calleyw
    • By calleyw 12th Oct 18, 10:19 AM
    • 8,881 Posts
    • 16,127 Thanks
    calleyw
    You get what you pay for - as consumers we now expect free (or very cheap) delivery. All these companies are working to very low margins so any notion of customer service is not something they are really interested in - just volume & cost.
    Originally posted by TonyMMM



    Thats the problem the consumer blames everyone but themselves.


    At one placed I worked we did mail order. And our courier driver was paid something like £1.75 to collect from us. And that was from 1 parcel to a couple of hundred in the rush up to christmas.



    Got to do a lot of deliveries and collections to make any money. But as long as I get free delivery and I earn a decent wage why do I care about anyone else!!!!


    Yours


    Calley x
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
    • SMCG
    • By SMCG 13th Oct 18, 12:31 AM
    • 33 Posts
    • 15 Thanks
    SMCG
    The consumer IS NOT TO BLAME for DPD destroying parcels. Your point in somehow blaming the consumer is way off.
    • CKhalvashi
    • By CKhalvashi 13th Oct 18, 1:01 AM
    • 8,899 Posts
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    CKhalvashi
    Amazing but with the odd abusive driver.
    Originally posted by SMCG
    I said generally. I deal with delivery companies a lot, apart from that one occasion over a number of years I have never had a problem with the company.

    In my book, they are crap. Generally amazing with an odd abusive driver = crap. They broke my blind and ripped my picture. 2 out of 2 deliveries over 4 weeks. IT ALL EQUALS CRAP.
    That is you’re opinion and experience, I won’t dispute it.

    99% of the time they are absolutely fine though, much better than another firm that comes to mind overall.

    That said, not getting out of the van to check is unacceptable. OP has had one of those experiences, which doesn’t mean everyone working for the company is bad.
    "I kada sanjamo san, nek bude hiljadu raznih boja" (L. Stamenkovic)

    Call me Remainer or Romaniac, but not Remoaner. It's insulting and I have the right to have my voice heard too.

    I can spell, my iPad can't.
    • paulfoel
    • By paulfoel 15th Oct 18, 2:24 PM
    • 5,418 Posts
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    paulfoel
    Well I did complain to DPD and got a reply from the executive team.

    If you remember the issue was that the driver didn't bother knocking the door, or putting a card through, he just took a photo and drove off. Probably because he saw no cars in the drive way and couldn't be bothered. My MIL saw this happen.

    DPDs response was that their drivers would NEVER do something like this and I must have lost the card and my MIL was mistaken.

    Its comedy gold. I want a job with DPD you can get away with murder.
    Cymru am Byth !!!
    • cajef
    • By cajef 15th Oct 18, 3:42 PM
    • 4,856 Posts
    • 3,911 Thanks
    cajef

    If you remember the issue was that the driver didn't bother knocking the door, or putting a card through, he just took a photo and drove off. Probably because he saw no cars in the drive way and couldn't be bothered. My MIL saw this happen.

    DPDs response was that their drivers would NEVER do something like this and I must have lost the card and my MIL was mistaken..
    Originally posted by paulfoel
    I had a similar response from Hermes when their courier claimed and insisted that they had tried to deliver and no one was in despite us being in all day.

    They changed their mind when I pointed out that we had security cameras which I had checked and no one had been near our property all day apart from the postman, one is pointed at the drive and immediate road outside and another pointed at the garden and front door.
    I used to have a handle on life, but it broke.
    • paulfoel
    • By paulfoel 18th Oct 18, 3:03 PM
    • 5,418 Posts
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    paulfoel
    They've told me now that drivers get paid per successful delivery but don't get paid for non-deliveries so they won't do this - i.e. not bother.

    But then surely if you're looking to maximise successful ones and you see a house with no cars you know there is probably no-one in so why not move onto the next one asap? I guess they get to know that 95% of the time no car means people in work so its a numbers game for them. Worth taking a chance to get going again. All DPD management check is the GPS and that the driver took a photo.

    Get the impression though that DPD know this happens. Its all over twitter so they just turn a blind eye. They know they can drivers to deliver for peanuts so dont mind putting up with this sort of thing.

    Would be interested to hear from any delivery drivers on here who might like to give some insight?
    Cymru am Byth !!!
    • K80 Black
    • By K80 Black 18th Oct 18, 5:25 PM
    • 73 Posts
    • 254 Thanks
    K80 Black
    I had a similar problem with Royal Mail. They have different postpeople doing letters and parcels in my area. Apparently my property was 'inaccessible' the day an important parcel was meant to arrive - unfortunately, my usual postie managed to deliver some letters and leaflets just fine a few hours before, proving it was definitely accessible!

    An annoyance, but thankfully I was able to take delivery the next day.

    I don't think people are wrong to expect stuff to arrive on time - Amazon prime costs £8 a month last I checked, and most 'Free' delivery is with minimum spends so the shops absorb the cost of postage from the extra tat you end up buying to make it up to £20/50 whatever.
    • paulfoel
    • By paulfoel 19th Oct 18, 11:50 AM
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    paulfoel
    Seems to be a lot of delivery companies let they're staff get away with murder. DPD are not even the slightest bit interested....
    Cymru am Byth !!!
    • Mrs_Ryan
    • By Mrs_Ryan 21st Oct 18, 12:46 AM
    • 10,682 Posts
    • 20,222 Thanks
    Mrs_Ryan
    I ordered some Ugg slippers for my mum for Christmas and I paid extra to specify the delivery date as I knew I would be in all day. This is particularly important as I have an alcoholic neighbour who has a penchant for stealing anything valuable left with her and selling it to buy alcohol, she has stolen tickets left with her in the past and sold them on so I didn’t want her getting her hands on this parcel.
    The DPD driver didn’t even knock- just left the parcel with some random person over the road! First I knew was when I heard something come through the letterbox and it was a calling card. The usual driver knocks long and hard on the door as he knows I am hard of hearing- when I rang to complain the CS rep suggested ‘perhaps I hadn’t heard him knocking’ until I pointed out that my fiance has hearing like a bat (he often jumps out of bed because someone is knocking at our neighbour’s front door and thinks it’s ours- I can’t hear it) and he said categorically no-one knocked. Disappointed- I’ve usually found DPD to be good.
    Last edited by Mrs_Ryan; 21-10-2018 at 12:50 AM.
    Very proud to be Open University BA (Hons) English Lang and Lit Graduate! MA English De Montfort Uni 2018- PASSED WITH MERIT!! Round 2 OU started 06/10- BSc Combined STEM, Year 1 E117 and W101.
    Got Engaged 02/10/2018
    Miss you JV and TW
    Elle
    • custardy
    • By custardy 21st Oct 18, 7:41 AM
    • 34,104 Posts
    • 28,991 Thanks
    custardy
    I ordered some Ugg slippers for my mum for Christmas and I paid extra to specify the delivery date as I knew I would be in all day. This is particularly important as I have an alcoholic neighbour who has a penchant for stealing anything valuable left with her and selling it to buy alcohol, she has stolen tickets left with her in the past and sold them on so I didn’t want her getting her hands on this parcel.
    The DPD driver didn’t even knock- just left the parcel with some random person over the road! First I knew was when I heard something come through the letterbox and it was a calling card. The usual driver knocks long and hard on the door as he knows I am hard of hearing- when I rang to complain the CS rep suggested ‘perhaps I hadn’t heard him knocking’ until I pointed out that my fiance has hearing like a bat (he often jumps out of bed because someone is knocking at our neighbour’s front door and thinks it’s ours- I can’t hear it) and he said categorically no-one knocked. Disappointed- I’ve usually found DPD to be good.
    Originally posted by Mrs_Ryan
    So lets break this down. You think its quicker to go to your door,and a neighbours door before finally returning to your door?
    • neilmcl
    • By neilmcl 21st Oct 18, 9:19 AM
    • 11,846 Posts
    • 8,587 Thanks
    neilmcl
    I ordered some Ugg slippers for my mum for Christmas and I paid extra to specify the delivery date as I knew I would be in all day. This is particularly important as I have an alcoholic neighbour who has a penchant for stealing anything valuable left with her and selling it to buy alcohol, she has stolen tickets left with her in the past and sold them on so I didn’t want her getting her hands on this parcel.
    The DPD driver didn’t even knock- just left the parcel with some random person over the road! First I knew was when I heard something come through the letterbox and it was a calling card. The usual driver knocks long and hard on the door as he knows I am hard of hearing- when I rang to complain the CS rep suggested ‘perhaps I hadn’t heard him knocking’ until I pointed out that my fiance has hearing like a bat (he often jumps out of bed because someone is knocking at our neighbour’s front door and thinks it’s ours- I can’t hear it) and he said categorically no-one knocked. Disappointed- I’ve usually found DPD to be good.
    Originally posted by Mrs_Ryan
    So you really think the driver would deliberately deliver to a neighbour across the road then go to the trouble of writing and posting a card into your door rather than simply knock on your door in the first place. Get real.
    • Mrs_Ryan
    • By Mrs_Ryan 21st Oct 18, 1:15 PM
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    Mrs_Ryan
    Okay so you’re saying that he didn’t deliver it over the road?!
    Well I must be utterly mistaken that I walked over the road to collect it from the guy who lived over there. Must have dreamed it *rolleyes*
    The other possibility is that he never knocked on the door in the first place.
    Last edited by Mrs_Ryan; 21-10-2018 at 1:17 PM.
    Very proud to be Open University BA (Hons) English Lang and Lit Graduate! MA English De Montfort Uni 2018- PASSED WITH MERIT!! Round 2 OU started 06/10- BSc Combined STEM, Year 1 E117 and W101.
    Got Engaged 02/10/2018
    Miss you JV and TW
    Elle
    • shaun from Africa
    • By shaun from Africa 21st Oct 18, 1:42 PM
    • 10,381 Posts
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    shaun from Africa
    Okay so you’re saying that he didn’t deliver it over the road?!
    Well I must be utterly mistaken that I walked over the road to collect it from the guy who lived over there. Must have dreamed it *rolleyes*
    The other possibility is that he never knocked on the door in the first place.
    Originally posted by Mrs_Ryan
    I think the point being made was why would the driver arrive at your property then go straight to a neighbours house to drop off the package knowing that he would definitely have to spend more time writing out the card and then going to your door to drop off that card?

    Where as if he went straight to your door and knocked, he might have been able to give you the package and drive away quicker.
    • neilmcl
    • By neilmcl 21st Oct 18, 2:48 PM
    • 11,846 Posts
    • 8,587 Thanks
    neilmcl
    Okay so you’re saying that he didn’t deliver it over the road?!
    Well I must be utterly mistaken that I walked over the road to collect it from the guy who lived over there. Must have dreamed it *rolleyes*
    The other possibility is that he never knocked on the door in the first place.
    Originally posted by Mrs_Ryan
    Clearly I'm saying he must've knocked on your door in the first place, any other scenario doesn't make any sense for the driver.
    • DoaM
    • By DoaM 21st Oct 18, 7:04 PM
    • 5,079 Posts
    • 4,987 Thanks
    DoaM
    Do you have a doorbell? Is it working? (The driver may have pressed the doorbell rather than knocking - if it wasn't working then the scenario you encountered would make sense).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • custardy
    • By custardy 21st Oct 18, 7:18 PM
    • 34,104 Posts
    • 28,991 Thanks
    custardy
    Do you have a doorbell? Is it working? (The driver may have pressed the doorbell rather than knocking - if it wasn't working then the scenario you encountered would make sense).
    Originally posted by DoaM

    Oh I could tell stories. Like the old lady screaming at me as the 'doorbell hadnt worked for years'

    Or the posh woman who berated me for not using the (hidden by ivy) second doorbell as "do you know how hard it is to hear the doorbell in an 8 bedroom house?"

    Or the guy who swore the postie hadnt knocked in his tenement flat for his very important 9am Special delivery, when he came barging down to the office.
    Unfortunatly for him that postie was also me. I told him the colour of his door,the song playing on his radio,that his shower was running and described his neighbour who had passed me on the stair.
    Suddenly not knocking became not hearing.
    • paulfoel
    • By paulfoel 23rd Oct 18, 12:21 PM
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    paulfoel
    Oh I could tell stories. Like the old lady screaming at me as the 'doorbell hadnt worked for years'

    Or the posh woman who berated me for not using the (hidden by ivy) second doorbell as "do you know how hard it is to hear the doorbell in an 8 bedroom house?"

    Or the guy who swore the postie hadnt knocked in his tenement flat for his very important 9am Special delivery, when he came barging down to the office.
    Unfortunatly for him that postie was also me. I told him the colour of his door,the song playing on his radio,that his shower was running and described his neighbour who had passed me on the stair.
    Suddenly not knocking became not hearing.
    Originally posted by custardy
    So custardy- be honest, maybe not you, but why do driver do this? i.e. not bother to knock.

    Thing is I knew he didnt because my MIL saw the van pull up. He got out, took a picture and drove off. Didnt put a card through.

    Only thing I can guess is he saw there were no cars on the drive and gave it up to save himself 60 seconds it would have taken to knock the door, wait, write out card etc

    Its not the first time and I'm not the first person this has happened to.
    Cymru am Byth !!!
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