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  • FIRST POST
    • mimi1234
    • By mimi1234 11th Oct 18, 12:31 PM
    • 7,392Posts
    • 64,995Thanks
    mimi1234
    Samsung Galaxy S7 Edge - Email / WhatsApp
    • #1
    • 11th Oct 18, 12:31 PM
    Samsung Galaxy S7 Edge - Email / WhatsApp 11th Oct 18 at 12:31 PM
    Hi all,

    I recently updated my Samsung S7 Edge as it told me there was a new update pending.

    Since the download, my outlook email no longer works. It's linked to my Samsung Email. Before when I used to get an email, it just flashed up with the icon at the top. It no longer does this. I physically have to click on Apps, Samsung, Email, open it up and then refresh to get emails. Is anyone else having this problem? Samsung Email has been updated too.

    And again, since the download, my WhatsApp messages no longer just pop up like they used to. I have to click on the WhatsApp icon and they then all ping through at once. Anyone else with the same issue?

    I know it's not the end of the world but it is highly annoying. I wish I could just get the emails and WhatsApp messages pop through as normal. Is there any way of doing this?

    I've uninstalled and reinstalled both but it's made no difference.

    Thanks to anyone who might be able to help.
Page 1
    • Jon 01
    • By Jon 01 11th Oct 18, 12:36 PM
    • 5,193 Posts
    • 1,699 Thanks
    Jon 01
    • #2
    • 11th Oct 18, 12:36 PM
    • #2
    • 11th Oct 18, 12:36 PM
    Could be a power saving thing. Check under either battery or power saving (I don't have a Samsung) and make sure that those apps are set to ignore any power saving settings.
    • DoaM
    • By DoaM 11th Oct 18, 12:47 PM
    • 4,992 Posts
    • 4,933 Thanks
    DoaM
    • #3
    • 11th Oct 18, 12:47 PM
    • #3
    • 11th Oct 18, 12:47 PM
    You need to find the Ignore battery optimisation settings option. Add in there which apps you always want to receive notifications from. I had a similar problem and I think that's how I fixed it.

    https://forums.yahoo.net/t5/Sending/Not-receiving-push-notifications-on-my-android-phone/m-p/304401#M41049 may or may not be related.
    Last edited by DoaM; 11-10-2018 at 12:50 PM.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • mimi1234
    • By mimi1234 11th Oct 18, 1:30 PM
    • 7,392 Posts
    • 64,995 Thanks
    mimi1234
    • #4
    • 11th Oct 18, 1:30 PM
    • #4
    • 11th Oct 18, 1:30 PM
    I have tried both of them but it doesn't seem to work.

    I wonder if EE will be able to help me as I am contract with them.
    • wongataa
    • By wongataa 11th Oct 18, 1:38 PM
    • 1,450 Posts
    • 891 Thanks
    wongataa
    • #5
    • 11th Oct 18, 1:38 PM
    • #5
    • 11th Oct 18, 1:38 PM
    Hi all,

    I recently updated my Samsung S7 Edge as it told me there was a new update pending.

    Since the download, my outlook email no longer works. It's linked to my Samsung Email. Before when I used to get an email, it just flashed up with the icon at the top. It no longer does this. I physically have to click on Apps, Samsung, Email, open it up and then refresh to get emails. Is anyone else having this problem? Samsung Email has been updated too.

    And again, since the download, my WhatsApp messages no longer just pop up like they used to. I have to click on the WhatsApp icon and they then all ping through at once. Anyone else with the same issue?

    I know it's not the end of the world but it is highly annoying. I wish I could just get the emails and WhatsApp messages pop through as normal. Is there any way of doing this?

    I've uninstalled and reinstalled both but it's made no difference.

    Thanks to anyone who might be able to help.
    Originally posted by mimi1234
    Check the notification settings for your apps. Make sure they are turned on for the apps you want them on.
    • Jon 01
    • By Jon 01 11th Oct 18, 1:41 PM
    • 5,193 Posts
    • 1,699 Thanks
    Jon 01
    • #6
    • 11th Oct 18, 1:41 PM
    • #6
    • 11th Oct 18, 1:41 PM
    I have tried both of them but it doesn't seem to work.

    I wonder if EE will be able to help me as I am contract with them.
    Originally posted by mimi1234
    The network won't help with third party apps, I use to work for one on the help desk. We were told to tell people to contact the app dev.
    • mimi1234
    • By mimi1234 11th Oct 18, 2:21 PM
    • 7,392 Posts
    • 64,995 Thanks
    mimi1234
    • #7
    • 11th Oct 18, 2:21 PM
    • #7
    • 11th Oct 18, 2:21 PM
    WhatsApp and Email are both set to allowed but neither still work. I've switched the phone on and off. I've even deleted both apps and downloaded them again.

    I guess I will just have to manually check for them. Sigh.

    Thanks for your help folks.
    • Jon 01
    • By Jon 01 11th Oct 18, 3:53 PM
    • 5,193 Posts
    • 1,699 Thanks
    Jon 01
    • #8
    • 11th Oct 18, 3:53 PM
    • #8
    • 11th Oct 18, 3:53 PM
    Has anything in the notification settings changed since the update? Maybe they're both set not to notify now?
    • DoaM
    • By DoaM 11th Oct 18, 4:58 PM
    • 4,992 Posts
    • 4,933 Thanks
    DoaM
    • #9
    • 11th Oct 18, 4:58 PM
    • #9
    • 11th Oct 18, 4:58 PM
    As I said earlier, I had a similar issue with my Huawei P9 Lite ... I'm sure it was the Ignore Battery Optimisation setting which fixed it for me. (i.e. set those apps as Allowed, which means they'll ignore battery optimisations and keep running in the background).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • mimi1234
    • By mimi1234 13th Oct 18, 8:55 PM
    • 7,392 Posts
    • 64,995 Thanks
    mimi1234
    WhatsApp is a bit hit and miss. Sometimes it pings the new messages through. Other times I have to click on it and check.

    Email is well and truly stuffed.

    Hopefully the next update will sort it all out.

    Thanks to all for the suggestions, tried them all, nothing seems to work.
    • yccheok91
    • By yccheok91 14th Oct 18, 10:58 AM
    • 5 Posts
    • 3 Thanks
    yccheok91
    I'm a app developer by myself. In latest Android, it comes with a lot of battery optimization techniques, which will make some app broken (including mine).

    I would like to help you on this but I don't have enough privilege to post link.

    Can you google search "Why don't I get notifications? Whatsapp" It will bring you to Whatsapp official FAQ page. Their advice on how to resolve notification issue, seems pretty valid and worth a try.
    • JJ Egan
    • By JJ Egan 14th Oct 18, 11:15 AM
    • 11,088 Posts
    • 4,806 Thanks
    JJ Egan
    Settings WiFI

    Always on or only on when screen on ??
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