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Just a quick thought though as the selling page wasn't accurate, and false as it clearly stated I can return if not happy with the product for a refund or exchange, but the only address on the site was in Leicester and there was no mention of Germany. Also they have actually refused the return now. So I think I will give eBay a ring and inform them and see what they can do. There has to be a way to solve this!
Originally posted by lisa huggett
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All businesses have to offer a change of mind return which is what you've picked up on, eBay also offer a 30 day policy for refund on faulty goods. They are unlikely to go beyond that - which leaves you with PayPal (as I outlined above) or going down a legal route. When trying PayPal go for the 'dangerous goods' aspect.
The Far East items always look such good value, but it does pay to understand what happens if it goes wrong.
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