Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Rushton
    • By Rushton 9th Oct 18, 5:47 PM
    • 11Posts
    • 1Thanks
    Rushton
    Grosvenor Services- entered property today
    • #1
    • 9th Oct 18, 5:47 PM
    Grosvenor Services- entered property today 9th Oct 18 at 5:47 PM
    Hi all,

    Just after a little advice/ clarity!

    I have gotten into some debt after splitting up with my partner and owed EDF money. I moved out of the house for a little while until my ex partner found somewhere else to live then I moved back around 5 month ago. During this time letters ace came which I should have responded to but stupidly didnít (difficult time in life- dad was having cancer treatment)

    Today I have came home and there is a letter on my sofa- placed central and neatly so I can spot it from Grosvenor Services group saying that they have gained a warrant to swap my metre for a pre payment metre. They have also unplugged my WiFi.

    I am just a little confused how they got into my house? The doors were locked, no damage etc.

    Why have they unplugged my WiFi?!

    And finally why did they need to enter the house in the first place as the metre is outside?

    I am now a little scared that someone has been in without me knowing?!

    Also how will this effect my tariff? They are taking £20 a month back which is fine but will I be on a higher usage rate now?
Page 1
    • Cardew
    • By Cardew 9th Oct 18, 5:59 PM
    • 27,501 Posts
    • 13,486 Thanks
    Cardew
    • #2
    • 9th Oct 18, 5:59 PM
    • #2
    • 9th Oct 18, 5:59 PM
    They must have obtained a court order to enter, and used a locksmith. Amongst the letters you ignored should have been notification that they were applying for a court order.


    No idea on your router and outside meter; ring and ask! Also query your old and new tariff; these days pre-payment charges are not as bad as in years gone by.
    Last edited by Cardew; 09-10-2018 at 6:01 PM.
    • EachPenny
    • By EachPenny 9th Oct 18, 7:13 PM
    • 7,377 Posts
    • 20,003 Thanks
    EachPenny
    • #3
    • 9th Oct 18, 7:13 PM
    • #3
    • 9th Oct 18, 7:13 PM
    No idea on your router and outside meter; ring and ask! Also query your old and new tariff; these days pre-payment charges are not as bad as in years gone by.
    Originally posted by Cardew
    Disconnecting appliances which might be damaged as part of the meter swap? (dangerous just to pull the suppliers fuse outside without knowing what might be 'on' inside).
    "In the future, everyone will be rich for 15 minutes"
    • Houbara
    • By Houbara 9th Oct 18, 7:35 PM
    • 3,944 Posts
    • 2,563 Thanks
    Houbara
    • #4
    • 9th Oct 18, 7:35 PM
    • #4
    • 9th Oct 18, 7:35 PM
    If you were on a standard/variable tariff then your new capped prepayment electric tariff will be quite a bit cheaper, as much as 3p /kwh for the electricity tariff. You can see the pence per kwh price on one of the screens. Prepay rates get a review in October 2018 so this may not last too long.
    You can see all the details of the weekly debt on the prepay screens. Screens "S" and "T" (need to have key inserted to see these )for the electric meter and 26 and 27 for gas meter.
    Its a pity it went as far as locksmith and warrants because that would have added approx £300 to your debt
    They go down a long drawn out process beginning with debt counselling and many attempts to resolve large debts by a voluntary acceptance of a prepayment meter without the extra expense of court warrants to force fit one.
    What options have suppliers when occupiers don`t want to engage in resolving the debts ?
    It should never have got that far when locksmiths have to gain entry.
    They fit a new lock , so how did you get in.You have to contact them to get the new keys. They leave a note on the door with a phone number to contact them
    Last edited by Houbara; 09-10-2018 at 10:26 PM.
    • HampshireH
    • By HampshireH 9th Oct 18, 8:26 PM
    • 990 Posts
    • 1,130 Thanks
    HampshireH
    • #5
    • 9th Oct 18, 8:26 PM
    • #5
    • 9th Oct 18, 8:26 PM
    You should have been notified of a warrant being obtained or at least the process of obtaining it.

    You say you didn't respond to your letters. Did you read and ignore or fail to open them?

    This will cost you more as they will load the debt to your meter. This will be paid off when you top up. You may want to do a couple of trial top ups to see how much it takes each time (whilst they say 20 a month you need to understand how frequently that is taken. I.e. as a daily charge or when you top up.
    • Rushton
    • By Rushton 9th Oct 18, 9:40 PM
    • 11 Posts
    • 1 Thanks
    Rushton
    • #6
    • 9th Oct 18, 9:40 PM
    • #6
    • 9th Oct 18, 9:40 PM
    I never received any letters from Grosvenor just general Bills from EDF. Which were only addressed to ‘the occupier’.

    I don’t even have a card or any details on how to top it up so I’m assuming they will come in the post? There is £25 on there at the moment.

    Im glad it’s happened in a way because now it’s arranged to be repaid I just don’t like the fact someone has been in my home without me present, the dog was terrified when I came home. That will teach me I guess just sometimes life can be a little overwhelming and the easiest task comes last!
    • HampshireH
    • By HampshireH 9th Oct 18, 10:14 PM
    • 990 Posts
    • 1,130 Thanks
    HampshireH
    • #7
    • 9th Oct 18, 10:14 PM
    • #7
    • 9th Oct 18, 10:14 PM
    You will need to call EDF and put the account in your name thus so accepting the debt


    Then they will send a key/card.
    • Houbara
    • By Houbara 9th Oct 18, 10:28 PM
    • 3,944 Posts
    • 2,563 Thanks
    Houbara
    • #8
    • 9th Oct 18, 10:28 PM
    • #8
    • 9th Oct 18, 10:28 PM
    You should have been notified of a warrant being obtained or at least the process of obtaining it.

    You say you didn't respond to your letters. Did you read and ignore or fail to open them?

    This will cost you more as they will load the debt to your meter. This will be paid off when you top up. You may want to do a couple of trial top ups to see how much it takes each time (whilst they say 20 a month you need to understand how frequently that is taken. I.e. as a daily charge or when you top up.
    Originally posted by HampshireH
    All the information is there to see on the meter, no need to guess
    .Screen "T" shows the weekly repay rate.Screen "S " shows the total debt outstanding.
    If the OP s debt is only £5 a week then its a fairly low amount owed. They can go up to £16 a week for the larger debts which runs into thousands.
    Last edited by Houbara; 09-10-2018 at 10:59 PM.
    • Pmwo21
    • By Pmwo21 10th Oct 18, 3:00 PM
    • 9 Posts
    • 4 Thanks
    Pmwo21
    • #9
    • 10th Oct 18, 3:00 PM
    • #9
    • 10th Oct 18, 3:00 PM
    If they havnt left a key, one will come in the post within a few days.
    The key will be programmed with all the debt information (sometimes takes couple of tops to register on the meter)
    Edf will generally keep the weekly repayments low to account for any vulnerabilities, and they wouldíve asked the grosvenor rep if thereís any signs of kids etc.
    • macman
    • By macman 10th Oct 18, 4:10 PM
    • 42,724 Posts
    • 17,988 Thanks
    macman
    There is something missing here...
    How did the supplier gain entry without a key, if the locks have not been changed?
    If there was a dog in the property then they would not have forced entry without a dog handler being present.
    Perhaps the OP could check if the meter outside has actually been changed?
    No free lunch, and no free laptop
    • Pmwo21
    • By Pmwo21 10th Oct 18, 4:54 PM
    • 9 Posts
    • 4 Thanks
    Pmwo21
    Youíll be surprised how many locks the locksmiths can pick open without needing to change them
    • EachPenny
    • By EachPenny 10th Oct 18, 5:38 PM
    • 7,377 Posts
    • 20,003 Thanks
    EachPenny
    Youíll be surprised how many locks the locksmiths can pick open without needing to change them
    Originally posted by Pmwo21
    It took a 'locksmith' 30 seconds to get into a friend's house when they lost the keys. The lock was not touched at any point during the process.
    "In the future, everyone will be rich for 15 minutes"
    • Rushton
    • By Rushton 10th Oct 18, 9:16 PM
    • 11 Posts
    • 1 Thanks
    Rushton
    The outside metre has definitely been changed, they have left £25 credit in for the time being.

    I dug out the last letter I received which was just a regular reminder bill. No mention of Court etc.

    The bill was for £500, £200 has been added in fees now.

    Iím ok with the fact the metre has been fitted, it needed paying at the end of the day but it has left me very uneasy about being in my home where someone has been in without changing the locks or anything. And the dog is still terrified
    • D_M_E
    • By D_M_E 10th Oct 18, 9:24 PM
    • 1,891 Posts
    • 66,464 Thanks
    D_M_E
    If you are still worried about people gaining access, you could spend a few quid and change your locks for anti-bump ones - easy to change most household locks yourself.
    • EachPenny
    • By EachPenny 10th Oct 18, 10:15 PM
    • 7,377 Posts
    • 20,003 Thanks
    EachPenny
    If you are still worried about people gaining access, you could spend a few quid and change your locks for anti-bump ones - easy to change most household locks yourself.
    Originally posted by D_M_E
    Better to use the money to pay the energy debt off quicker.

    If the locks are changed for more secure ones (and how do you know they were 'bumped' to get in?) then if there is a next time they will just use another method to gain access. More security potentially means greater damage, and an increased cost to repair - a bill which the OP will be paying himself.

    I would only change the locks if there were a genuine concern about burglary, rather than concern about authorised people seeking lawful entry.
    "In the future, everyone will be rich for 15 minutes"
    • macman
    • By macman 11th Oct 18, 10:11 AM
    • 42,724 Posts
    • 17,988 Thanks
    macman
    What was the date of the last reminder letter (or, more pertinently, the date you opened it)? There would have been numerous letters sent between that stage and forcing entry, which is always a last resort.
    No free lunch, and no free laptop
    • C_Mababejive
    • By C_Mababejive 13th Oct 18, 9:41 PM
    • 10,608 Posts
    • 9,515 Thanks
    C_Mababejive
    Maybe they entered and then discovered the meters were fitted outside? If the locks havent been changed then they will have picked them. If they are bog standard Euro cylinder locks as used on modern upvc doors then this would have been easy for most competent locksmiths. People engaged in this work do not take it personally. They have a valid warrant, they execute it. In/out/move on to next job,,simples.
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,220Posts Today

7,055Users online

Martin's Twitter