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  • FIRST POST
    • swindiff
    • By swindiff 6th Oct 18, 11:13 AM
    • 393Posts
    • 166Thanks
    swindiff
    TSB complaint. Compensation offered.
    • #1
    • 6th Oct 18, 11:13 AM
    TSB complaint. Compensation offered. 6th Oct 18 at 11:13 AM
    Finally have letters from TSB confirming compensation payout after their disastrous IT upgrade back in April.

    I simply filled out the automated complaint for mine and my wife's accounts using the resolver website.

    The hilarious thing is that I have received 75 Compensation and my wife 50. Is this sexism from TSB

    We have had a laugh about it this morning and are happy with the compensation but the wife will be calling on Monday to find out why she isn't getting the same compensation as me for what was exactly the same complaint.
Page 3
    • molerat
    • By molerat 2nd Jan 19, 1:44 PM
    • 19,934 Posts
    • 14,202 Thanks
    molerat
    25 just appeared in my account, marked as FP but no reference. I assume this is compensation for my complaint which was very minor.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • BodyOfBones
    • By BodyOfBones 2nd Jan 19, 2:01 PM
    • 212 Posts
    • 40 Thanks
    BodyOfBones
    I made a complaint on day 3 of the meltdown because I was unable to pay a bill of 1200 from my account. I ended up borrowing the money from my brother to pay the bill. I was able to get back onto my account on day 6 by getting up at 05:30 and getting onto my account on the 5 or 6th attempt about 0615.

    I had a holding reply about 5 weeks later and then heard nothing till 7th of November when I received a phone call to confirm the details of my complaint. Not happy because of length of time of complaint and the person I spoke to said he would make a decision based on our conversation. When I asked how long that would take he said 3 weeks. That was my breaking point. I then got rather loud but never lost my temper saying how unacceptable it was.

    My next contact was another phone call, this time a lady who wanted to ask some more questions. I pointed out that the last person had said 3 weeks and it was now December 4th so 1 day short of 4 weeks. To cut a long story short I said that if this was not sorted within a week or they sent me a deadlock letter so I could go to the regulator I would go into a branch and basically loose it.

    2 days later I had 250 plus 50

    In submitting the complaint and 2 phone calls it was around 75 minutes of my time. I had no additional costs.

    All I was only looking for was an apology and about 30 so I gave 250 to charity.
    • No_6
    • By No_6 2nd Jan 19, 10:04 PM
    • 721 Posts
    • 146 Thanks
    No_6
    well done BofB
    • molerat
    • By molerat 4th Jan 19, 11:22 AM
    • 19,934 Posts
    • 14,202 Thanks
    molerat
    25 just appeared in my account, marked as FP but no reference. I assume this is compensation for my complaint which was very minor.
    Originally posted by molerat
    Another holding letter received today so what was the random 25 for ?
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • EachPenny
    • By EachPenny 4th Jan 19, 12:56 PM
    • 9,504 Posts
    • 26,268 Thanks
    EachPenny
    Another holding letter received today so what was the random 25 for ?
    Originally posted by molerat
    Your Christmas bonus courtesy of the TSB complaints team?
    "In the future, everyone will be rich for 15 minutes"
    • molerat
    • By molerat 7th Jan 19, 2:07 PM
    • 19,934 Posts
    • 14,202 Thanks
    molerat
    Another holding letter received today so what was the random 25 for ?
    Originally posted by molerat
    Final resolution letter received today. They do not uphold the complaint but the 25 was for the time taken to come to that decision. No point in taking it any further as the 25 is way more than any financial loss, the complaint was more over procedure which is no longer relevant anyway.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • Elvie100
    • By Elvie100 7th Jan 19, 7:00 PM
    • 18 Posts
    • 5 Thanks
    Elvie100
    After making a complaint in June and several holding letters later, I have now been given a sum of money to rectify the missing amount, plus compensation. They sent me a text and a letter is on they way.
    • jjmmww1
    • By jjmmww1 13th Jan 19, 8:15 AM
    • 29 Posts
    • 9 Thanks
    jjmmww1
    After putting a complaint in June 2018 heard back Friday about it finally being resolved and would hear back in a few weeks about compensation. Wonder what i'll get looks like they spin the wheel and you get what it lands on
    • beefturnmail
    • By beefturnmail 14th Jan 19, 12:31 PM
    • 764 Posts
    • 244 Thanks
    beefturnmail
    Just tried to use TSB internet banking. It's still painfully slow and flaky (slow, constant timeouts, requests not working properly - I can only make internal transfers, so can't get my compensation payment out!). How can anyone actually use this as an actual day-to-day current account (I'm just operating the accounts as savings accounts to get the 5% interest)? Is anyone still doing so?!

    Also - when my wife logged in to her accounts after me to do the same, it 'remembered' the amounts I had just transferred in the autofill - a potential security/privacy issue?
    Last edited by beefturnmail; 14-01-2019 at 12:50 PM.
    • pramsay13
    • By pramsay13 14th Jan 19, 12:39 PM
    • 610 Posts
    • 1,039 Thanks
    pramsay13
    Also - when my wife logged in to her accounts after me to do the same, it 'remembered' the amounts I had just transferred in the autofill - a potential security/privacy issue?
    Originally posted by beefturnmail
    The issue is that you will have asked / allowed your browser to autofill but no real security issue as no-one else would be able to get to that stage unless you have stored passwords on shared computer etc.
    • Gary_Dexter
    • By Gary_Dexter 14th Jan 19, 12:47 PM
    • 3,083 Posts
    • 1,779 Thanks
    Gary_Dexter
    Also - when my wife logged in to her accounts after me to do the same, it 'remembered' the amounts I had just transferred in the autofill - a potential security/privacy issue?
    Originally posted by beefturnmail
    Don't use the same browser or profile as each other
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