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  • FIRST POST
    • forgotmyname
    • By forgotmyname 15th Sep 18, 11:29 PM
    • 27,968Posts
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    forgotmyname
    Cannot leave a negative review on ebay?
    • #1
    • 15th Sep 18, 11:29 PM
    Cannot leave a negative review on ebay? 15th Sep 18 at 11:29 PM
    Purchased an item recently, the item received was different to the photo and very low quality compared to the one in the photo.

    Trawled through the sellers feedback searching for the items title and found several negative comments on the quality of this item. Used to be far easier but now its quite a chore to find feedback on a particular item.

    Noticed there were no reviews, so wrote a review being careful to only mention the product itself and nothing about feedback or others saying the item is rubbish. Just short facts about the items quality and also uploaded photo's. The item still says be the first to leave a review on this item.

    Why wont my review publish? Do sellers get to censor reviews?

    Thanks
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
Page 1
    • soolin
    • By soolin 16th Sep 18, 7:55 AM
    • 61,055 Posts
    • 43,615 Thanks
    soolin
    • #2
    • 16th Sep 18, 7:55 AM
    • #2
    • 16th Sep 18, 7:55 AM
    I've never left a review so I don't know how it works, could it perhaps need to be overseen before it is added to the product details I wonder?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • theonlywayisup
    • By theonlywayisup 16th Sep 18, 7:58 AM
    • 12,810 Posts
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    theonlywayisup
    • #3
    • 16th Sep 18, 7:58 AM
    • #3
    • 16th Sep 18, 7:58 AM
    I do not understand how reviews work. I have left one and it appeared on the same item for another seller (I did not buy from that seller) but doesn't appear on the item I purchased from the seller I purchased.
    • soolin
    • By soolin 16th Sep 18, 9:17 AM
    • 61,055 Posts
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    soolin
    • #4
    • 16th Sep 18, 9:17 AM
    • #4
    • 16th Sep 18, 9:17 AM
    I do not understand how reviews work. I have left one and it appeared on the same item for another seller (I did not buy from that seller) but doesn't appear on the item I purchased from the seller I purchased.
    Originally posted by theonlywayisup
    The review once left appears on all of that item, regardless of seller. It's like the Amazon one and sellers then sell with that review showing.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Camster
    • By Camster 16th Sep 18, 9:33 AM
    • 97 Posts
    • 53 Thanks
    Camster
    • #5
    • 16th Sep 18, 9:33 AM
    • #5
    • 16th Sep 18, 9:33 AM
    It might be helpful to check one of the buyer discussion boards on Ebay for advice on this:

    https://community.ebay.co.uk/t5/Buying-on-eBay/ct-p/11900000098
    • theonlywayisup
    • By theonlywayisup 16th Sep 18, 1:29 PM
    • 12,810 Posts
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    theonlywayisup
    • #6
    • 16th Sep 18, 1:29 PM
    • #6
    • 16th Sep 18, 1:29 PM
    The review once left appears on all of that item, regardless of seller. It's like the Amazon one and sellers then sell with that review showing.
    Originally posted by soolin
    You would think so, but this one doesn't.
    • soolin
    • By soolin 16th Sep 18, 1:51 PM
    • 61,055 Posts
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    soolin
    • #7
    • 16th Sep 18, 1:51 PM
    • #7
    • 16th Sep 18, 1:51 PM
    You would think so, but this one doesn't.
    Originally posted by theonlywayisup
    Ah but this is eBay and it's probably broken again
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • forgotmyname
    • By forgotmyname 16th Sep 18, 7:59 PM
    • 27,968 Posts
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    forgotmyname
    • #8
    • 16th Sep 18, 7:59 PM
    • #8
    • 16th Sep 18, 7:59 PM
    If it left a review on similar items from other sellers then that would be totally unfair to sellers with decent quality products of the same name.

    The gadget in the photo was red and had certain features, the item that arrived was black and did not have the features listed, and very poorly made.

    It has been a good few days since reviewing the item so i doubt its about being vetted before being published.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • soolin
    • By soolin 16th Sep 18, 8:31 PM
    • 61,055 Posts
    • 43,615 Thanks
    soolin
    • #9
    • 16th Sep 18, 8:31 PM
    • #9
    • 16th Sep 18, 8:31 PM
    If it left a review on similar items from other sellers then that would be totally unfair to sellers with decent quality products of the same name.

    The gadget in the photo was red and had certain features, the item that arrived was black and did not have the features listed, and very poorly made.

    It has been a good few days since reviewing the item so i doubt its about being vetted before being published.
    Originally posted by forgotmyname
    The review should be about the item being sold , I wonder if eBay considered that you were reviewing the 'wrong' item (if that's what the seller sent you) rather than the item listed in the catalogue.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • askmeaboutsofas
    • By askmeaboutsofas 17th Sep 18, 12:33 PM
    • 97 Posts
    • 72 Thanks
    askmeaboutsofas
    Is it also possible that the seller removed the EAN/Barcode from their listing after seeing OP's review? If they did that, any connected reviews wouldn't appear on their listing - especially if they replaced it with a different barcode.
    • ontheup1972
    • By ontheup1972 17th Sep 18, 6:29 PM
    • 89 Posts
    • 51 Thanks
    ontheup1972
    Basically feedback is for individual sellers but the product reviews are for the actual product not the seller/s of it.

    So if you leave a product review it (in theory) should show up on every listing by every seller of that product with a matching EAN.
    • forgotmyname
    • By forgotmyname 18th Sep 18, 12:00 AM
    • 27,968 Posts
    • 11,360 Thanks
    forgotmyname
    If it can affect other sellers I will remove it. Not fair on others if my message says poor quality item and they have better quality ones.

    Its a tool, so i left a negative review for say a 20mm square spanner. (not the actual item) but if it puts a black mark on other sellers with the same item. Not sure if it mentioned a brand though? Will check.

    The review was 100% just about the item. No mention of the sellers other items, no mention of feedback from other buyers saying this items rubbish. Just comments about the item. With pictures showing the poor quality.

    How do i find my review if its live?

    Thanks.
    Last edited by forgotmyname; 18-09-2018 at 12:08 AM.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
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