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    • Superdragonsmum
    • By Superdragonsmum 15th Sep 18, 7:14 PM
    • 14Posts
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    Superdragonsmum
    Being Fobbed Off?
    • #1
    • 15th Sep 18, 7:14 PM
    Being Fobbed Off? 15th Sep 18 at 7:14 PM
    Hello

    On 22nd July, I received a text message from the swimming school my son had an intensive course of 1:1 lessons with. In it, the schoolís owner said she would give me a refund for the two final lessons which my son did not have. This was because her teachers were ill and there had previously been some problems with the venues. She herself offered the refund and I accepted as the lessons were no longer needed being that we needed them for a holiday, which had by now come around. I have contacted her on several occasions via text as she refuses to answer the phone (always has even prior to this). One excuse was she was in holiday and would refund on return, another she Ďlostí her phone (lies as she was selling things on Facebook), some messages ignores, all always taking days or weeks to reply, prompted only by by ringing her number. I am really starting to angry. My question is, do you think she is trying to get away with it? She runs a very well known school with her husband and has three young children so Iím trying hard to give her the benefit of the doubt that maybe her life is a bit chaotic and that she seems to be disorganised by nature but Iím starting to think it may be deliberate. I can be a bit of a hot head so Iím trying to avoid being confrontational in case she shuts off completely. Your thoughts would be much welcome! Thank you!
Page 1
    • littleredhen
    • By littleredhen 15th Sep 18, 7:17 PM
    • 3,092 Posts
    • 3,342 Thanks
    littleredhen
    • #2
    • 15th Sep 18, 7:17 PM
    • #2
    • 15th Sep 18, 7:17 PM
    If it is a well known school I would put it in writing - can you enclose a copy of the text messages promising the refund, there is no point in getting angry but reasonably say that you expect the refund within 7 days or you will escalate it further
    The mind is like a parachute. It doesnít work unless itís open.

    A winner listens, a loser just waits until it is their turn to talk
    • Superdragonsmum
    • By Superdragonsmum 15th Sep 18, 7:40 PM
    • 14 Posts
    • 0 Thanks
    Superdragonsmum
    • #3
    • 15th Sep 18, 7:40 PM
    • #3
    • 15th Sep 18, 7:40 PM
    Thank you littleredhen (love the name), I have only corresponded via text as she advertises on Facebook. Should I do this via proper letter to her home address or would an email/text suffice?

    The last correspondence we had was the Friday before last which I followed up by another one last Sunday and finally a call on Monday, which finally prompted her to text to say she would “get it sorted” by the end of the week. I suppose theoretically there is still tomorrow. When would be an appropriate time to send this email/letter and would it be overkill after all the communication already had?

    I’m impatient because I have been waiting since 22nd July and she’s quick enough to put up ads for her school and selling stuff on Facebook but I would rather avoid confrontation if possible.

    Thank you!
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