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  • FIRST POST
    • Alloneword
    • By Alloneword 15th Sep 18, 6:26 PM
    • 323Posts
    • 352Thanks
    Alloneword
    Returning item, but i have destroyed packing
    • #1
    • 15th Sep 18, 6:26 PM
    Returning item, but i have destroyed packing 15th Sep 18 at 6:26 PM
    I bought one of these the other day



    I'm sorry about the size of the image but it shows the packing used the best, I paid for item via PayPal, I want to return the item and buy another 128GB USB 3 drive from the same people the problem is i have shredded (recycle what i can) the cardboard packing and all i have left are the drive and it's plastic cover.

    Am i within my right to ask for a return and upgrade to a bigger (in size) drive, my reason for wanting a return is a weird one, my PC case is on my left hand side and i plug it in that way however i had a stroke about 6 weeks ago and my left side is numb and weak and pulling it out of socket is almost impossible for me.

    All1
Page 1
    • photome
    • By photome 15th Sep 18, 6:34 PM
    • 13,470 Posts
    • 8,985 Thanks
    photome
    • #2
    • 15th Sep 18, 6:34 PM
    • #2
    • 15th Sep 18, 6:34 PM
    I am confused,

    What good would a bigger drive be if it plugs in the same socket.

    Edit, I think you mean a physically bigger drive rather than more storage

    I believe you need to return in the original packaging and unused if you want a full refund
    • Alloneword
    • By Alloneword 15th Sep 18, 6:40 PM
    • 323 Posts
    • 352 Thanks
    Alloneword
    • #3
    • 15th Sep 18, 6:40 PM
    • #3
    • 15th Sep 18, 6:40 PM
    Well all USB sockets are the same size so it's not the size of the plug (male) it's the size of he whole physical drive, not storage size, i need bigger physical size so i can pull it from the socket as this drive is to small for me to grip and pull out of it's socket
    • stragglebod
    • By stragglebod 15th Sep 18, 6:43 PM
    • 216 Posts
    • 213 Thanks
    stragglebod
    • #4
    • 15th Sep 18, 6:43 PM
    • #4
    • 15th Sep 18, 6:43 PM
    You're not going to get a full refund as it's not faulty.


    If the problem is your ability to grasp hold of it to remove it from the socket, are you able to grab hold of regular USB cables OK? If so maybe buy one of these?


    https://www.ebay.co.uk/itm/USB-3-0-Standard-Male-To-Female-Extension-Cable-Lead-For-PC-Laptop-0-5M-1M-2M-3M/222569846339?epid=810709563&hash=item33d2325643:m: mStW_ExpSuwJJZ2nS34zRpA
    • elsien
    • By elsien 15th Sep 18, 6:46 PM
    • 17,123 Posts
    • 43,156 Thanks
    elsien
    • #5
    • 15th Sep 18, 6:46 PM
    • #5
    • 15th Sep 18, 6:46 PM
    I don't think you have any right to return if you've opened it, tested it and disposed of the packaging, just for a change of mind return. They're not going to be able to sell it to anyone else.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • dj1471
    • By dj1471 15th Sep 18, 7:16 PM
    • 1,298 Posts
    • 901 Thanks
    dj1471
    • #6
    • 15th Sep 18, 7:16 PM
    • #6
    • 15th Sep 18, 7:16 PM
    You have the right to cancel and return the item for a refund, however the retailer is entitled to reduce the amount of the refund to account for the lost packaging (as they won't be able to resell it for full price).

    Best to speak to them and see what they say. You may be better off selling the item on rather than returning it.

    I second the suggestion to buy a USB extension cable, sounds like this would do the trick.
    • deanos
    • By deanos 15th Sep 18, 9:17 PM
    • 10,846 Posts
    • 5,563 Thanks
    deanos
    • #7
    • 15th Sep 18, 9:17 PM
    • #7
    • 15th Sep 18, 9:17 PM
    i have one of these, ideal for the car as its so small, but they are a sod to remove as so small !
    • Alloneword
    • By Alloneword 15th Sep 18, 9:30 PM
    • 323 Posts
    • 352 Thanks
    Alloneword
    • #8
    • 15th Sep 18, 9:30 PM
    • #8
    • 15th Sep 18, 9:30 PM
    Well i have emailed the company i bought it from and just told the truth and see what they say, i don't like cables hanging about so worst case i will bung it on ebay or something to get as much money back as i can and just buy the right drive for my needs now, thanks everyone

    Oh yea anyone wanna buy a new thumb drive?

    All1
    • Rainbowgirl84
    • By Rainbowgirl84 15th Sep 18, 9:39 PM
    • 544 Posts
    • 937 Thanks
    Rainbowgirl84
    • #9
    • 15th Sep 18, 9:39 PM
    • #9
    • 15th Sep 18, 9:39 PM
    Well i have emailed the company i bought it from and just told the truth and see what they say, i don't like cables hanging about so worst case i will bung it on ebay or something to get as much money back as i can and just buy the right drive for my needs now, thanks everyone

    Oh yea anyone wanna buy a new thumb drive?

    All1
    Originally posted by Alloneword


    It's not new, it's been used and is now second hand.
    • Nilrem
    • By Nilrem 16th Sep 18, 3:59 AM
    • 2,402 Posts
    • 1,584 Thanks
    Nilrem
    For what it's worth you get USB extenders, not cables but a solid male to female adaptor, I've had a couple over the years supplied with wireless keyboards/mice, as sometimes the receivers are an odd shape/size and have issues with the surround on some laptops/TV's/consoles etc (not enough clearance to let it plug in properly).
    IIRC they're usually about an inch or so long and make the adaptor sick out like a larger USB memory stick rather than a micro stick.
    • Alloneword
    • By Alloneword 16th Sep 18, 11:15 PM
    • 323 Posts
    • 352 Thanks
    Alloneword
    It's not new, it's been used and is now second hand.
    Originally posted by Rainbowgirl84
    Unlucky m8 i got a full refund

    All1
    • unforeseen
    • By unforeseen 17th Sep 18, 5:51 AM
    • 2,957 Posts
    • 3,817 Thanks
    unforeseen
    Unlucky m8 i got a full refund

    All1
    Originally posted by Alloneword
    I thought you said you sold it to a mate for full price, but that post has disappeared.
    Last edited by unforeseen; 17-09-2018 at 5:55 AM.
    • stragglebod
    • By stragglebod 17th Sep 18, 8:58 AM
    • 216 Posts
    • 213 Thanks
    stragglebod
    I thought you said you sold it to a mate for full price, but that post has disappeared.
    Originally posted by unforeseen
    There was definitely a post that specifically said a mate had bought it.
    • Alloneword
    • By Alloneword 17th Sep 18, 1:51 PM
    • 323 Posts
    • 352 Thanks
    Alloneword
    No i said had offered me full price i paid for it but i email shop first and they were happy to refund it so it's gone back and i bought a more suitable dive so hopefully no issues, there was a post but it got wiped, i just pointed out that saying it was second hand was as helpfull as a wet paper bag, given this is a Consumer Rights forum not a forum for pointing out the blooming obvious.
    I guess someone didn't like my post and reported me and it was removed.

    Anyway still don't know what the legal side is on this but as i say PicStop were decent enough to come to my rescue,

    All1
    • foxtrotoscar
    • By foxtrotoscar 17th Sep 18, 2:13 PM
    • 1,120 Posts
    • 1,739 Thanks
    foxtrotoscar
    No i said had offered me full price i paid for it but i email shop first and they were happy to refund it so it's gone back and i bought a more suitable dive so hopefully no issues, there was a post but it got wiped, i just pointed out that saying it was second hand was as helpfull as a wet paper bag, given this is a Consumer Rights forum not a forum for pointing out the blooming obvious.
    I guess someone didn't like my post and reported me and it was removed.

    Anyway still don't know what the legal side is on this but as i say PicStop were decent enough to come to my rescue,

    All1
    Originally posted by Alloneword

    You've been told the 'legal side'. If you've paid full price for the replacement hopefully when it arrives it won't have been pre used by someone else and therefore be second hand.
    • mattyprice4004
    • By mattyprice4004 17th Sep 18, 4:00 PM
    • 3,704 Posts
    • 3,190 Thanks
    mattyprice4004
    More to the point, if you receive a product in future without packaging I hope you don’t complain - as you’re happy to return a product without it and expect a refund
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