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  • FIRST POST
    • JIL
    • By JIL 14th Sep 18, 11:51 PM
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    JIL
    What would you have done.
    • #1
    • 14th Sep 18, 11:51 PM
    What would you have done. 14th Sep 18 at 11:51 PM
    We booked into a hotel for two nights, arrived checked in and as well as the tea and coffee there were two small bottles of wine and a bag of nibbles. We thought that was a really nice touch.
    Because we were going out that night we put the wine and nibbles in our suitcase.
    The following morning, housekeeping came in whilst we were at breakfast. When we came back to the room the wine and nibbles had been replenished, much to our surprise. We had a coffee in our room and about an hour later headed out for the day.
    Before we left I put the wine and nibbles in my overnight bag, I didn't zip it up but there was also a jumper and a jacket in there. This was on the floor.

    When we returned to our room some six hours later the wine and nibbles had gone from the aforementioned bag.
    I was taken aback, I was surprised that we had been left them anyway but even more shocked as to how they had been reclaimed.
    I was a bit stuck as to what to say or do and my husband was of the opinion I should just leave it. So we did.
    It's not even to do with the wine being taken back, more the fact of how it was done, but it's not something I can even prove. I'm sure someone realised that they made a mistake but to go into my bag to remedy it is just not what I would expect.

    Rant of the day over!!
Page 1
    • JamoLew
    • By JamoLew 15th Sep 18, 8:21 AM
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    JamoLew
    • #2
    • 15th Sep 18, 8:21 AM
    • #2
    • 15th Sep 18, 8:21 AM
    Why if you were staying for two nights did you on arrival put the wine and nibbles straight into your bag ?
    To then remove the replenished items and put them into another bag, you must have suspected something wasn't right.
    Did you ask the reception whether they were meant to be removed or intended to be consumed on the premises ?
    Did you are or to find out if they were "free" or part of the min-bar ?

    However two wrongs don't make a right - they shouldn't have gone into your bags
    • Pollycat
    • By Pollycat 15th Sep 18, 9:02 AM
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    Pollycat
    • #3
    • 15th Sep 18, 9:02 AM
    • #3
    • 15th Sep 18, 9:02 AM
    We booked into a hotel for two nights, arrived checked in and as well as the tea and coffee there were two small bottles of wine and a bag of nibbles. We thought that was a really nice touch.
    Because we were going out that night we put the wine and nibbles in our suitcase.
    The following morning, housekeeping came in whilst we were at breakfast. When we came back to the room the wine and nibbles had been replenished, much to our surprise. We had a coffee in our room and about an hour later headed out for the day.
    Before we left I put the wine and nibbles in my overnight bag, I didn't zip it up but there was also a jumper and a jacket in there. This was on the floor.

    When we returned to our room some six hours later the wine and nibbles had gone from the aforementioned bag.
    I was taken aback, I was surprised that we had been left them anyway but even more shocked as to how they had been reclaimed.
    I was a bit stuck as to what to say or do and my husband was of the opinion I should just leave it. So we did.
    It's not even to do with the wine being taken back, more the fact of how it was done, but it's not something I can even prove. I'm sure someone realised that they made a mistake but to go into my bag to remedy it is just not what I would expect.

    Rant of the day over!!
    Originally posted by JIL
    I'd have drunk the wine (1/4 bottle?) either before I went out or when I got back.
    I might find that I'd been charged for them on check-out.

    But to go into your bag and remove them is totally out of order.

    I'd leave a review of the hotel on Tripadvisor and mention that, not make it the main focus of the review (especially if the hotel was good in all other aspects) but if the management monitor TA reviews, the fact that housekeeping are in the habit of going into people's personal baggage might come as a surprise to them too.
    • photome
    • By photome 15th Sep 18, 9:03 AM
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    photome
    • #4
    • 15th Sep 18, 9:03 AM
    • #4
    • 15th Sep 18, 9:03 AM
    I would have made sure the wine was complimentary.


    they still shouldnt have gone in your bag though
    • photome
    • By photome 15th Sep 18, 9:05 AM
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    photome
    • #5
    • 15th Sep 18, 9:05 AM
    • #5
    • 15th Sep 18, 9:05 AM
    I'd have drunk the wine (1/4 bottle?) either before I went out or when I got back.
    I might find that I'd been charged for them on check-out.

    But to go into your bag and remove them is totally out of order.

    I'd leave a review of the hotel on Tripadvisor and mention that, not make it the main focus of the review (especially if the hotel was good in all other aspects) but if the management monitor TA reviews, the fact that housekeeping are in the habit of going into people's personal baggage might come as a surprise to them too.
    Originally posted by Pollycat

    Leaving a review before giving the hotel/restauarant a chance to explain is wrong IMO.


    If OP had asked there may have been a logical explanation
    • Pollycat
    • By Pollycat 15th Sep 18, 10:14 AM
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    Pollycat
    • #6
    • 15th Sep 18, 10:14 AM
    • #6
    • 15th Sep 18, 10:14 AM
    Leaving a review before giving the hotel/restauarant a chance to explain is wrong IMO.


    If OP had asked there may have been a logical explanation
    Originally posted by photome
    I do hear what you're saying and if I'd been in the same situation, I'd have asked the manager why someone thought it appropriate to go into my bag and remove something that may or may not have been complimentary.

    I do TA reviews and always try to be objective and fair, for example not expecting 24 hour room service in basic 2* self-catering accommodation.

    However, my view is that by going into my bag to remove something, the hotel has lost the right to offer any sort of explanation - logical or not.
    To do this is simply unacceptable behaviour on the part of the hotel.
    • peachyprice
    • By peachyprice 15th Sep 18, 10:57 AM
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    peachyprice
    • #7
    • 15th Sep 18, 10:57 AM
    • #7
    • 15th Sep 18, 10:57 AM
    I can imagine after the first night housekeeping came in and having seen no wine or no empty bottles or glasses thought to themselves 'I'm sure I put the wine and nibbles in this room, but maybe I didn't, my bad, I'll do it now'

    They come back the next morning and think 'I know I definitely put the wine and nibbles out yesterday, so where is it? I'm not giving them another bottle as it's now obvious they swiped the first one. Oh look, there it is, in that bag, I'll take it back as it's obvious they've already had their one complimentary bottle and are after getting another one'

    Yes, they were wrong, very wrong for taking something out of your bag, it is inexcusable but why did you put the first one in your bag instead of just leaving it on the side?
    Accept your past without regret, handle your present with confidence and face your future without fear
    • Ganga
    • By Ganga 15th Sep 18, 4:26 PM
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    Ganga
    • #8
    • 15th Sep 18, 4:26 PM
    • #8
    • 15th Sep 18, 4:26 PM
    Just as well the hotel did not replace them a third time or the poster would have struggled to carry their suitcase.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • JIL
    • By JIL 15th Sep 18, 4:39 PM
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    JIL
    • #9
    • 15th Sep 18, 4:39 PM
    • #9
    • 15th Sep 18, 4:39 PM
    I can imagine after the first night housekeeping came in and having seen no wine or no empty bottles or glasses thought to themselves 'I'm sure I put the wine and nibbles in this room, but maybe I didn't, my bad, I'll do it now'

    They come back the next morning and think 'I know I definitely put the wine and nibbles out yesterday, so where is it? I'm not giving them another bottle as it's now obvious they swiped the first one. Oh look, there it is, in that bag, I'll take it back as it's obvious they've already had their one complimentary bottle and are after getting another one'

    Yes, they were wrong, very wrong for taking something out of your bag, it is inexcusable but why did you put the first one in your bag instead of just leaving it on the side?
    Originally posted by peachyprice
    To drink later I suppose, same as the second ones. I don't take the teabags and coffee sachets but wine and chocolate is a different matter.



    I really did not expect the wine to be replenished. But it was. It was most definitely complimentary.


    I wasn't happy that it was taken from my bag, however how could I even prove that? It was theirs to begin with. How could I even say it was left in the first place? How could I even go to reception and say it was taken from my bag, I'm sure they would have said either it wasn't there in the first place or that they removed them from the room tray when they realised they had made an error. I am putting it down to an over zealous housekeeper.
    Shame about this one incident as everything else about our stay was first class.
    • PasturesNew
    • By PasturesNew 15th Sep 18, 4:42 PM
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    PasturesNew
    I can imagine after the first night housekeeping came in and having seen no wine or no empty bottles or glasses thought to themselves 'I'm sure I put the wine and nibbles in this room, but maybe I didn't, my bad, I'll do it now'

    They come back the next morning and think 'I know I definitely put the wine and nibbles out yesterday, so where is it? I'm not giving them another bottle as it's now obvious they swiped the first one. Oh look, there it is, in that bag, I'll take it back as it's obvious they've already had their one complimentary bottle and are after getting another one'
    Originally posted by peachyprice
    I can see that happening - but if I'd been the staff member I'd have simply swiped the new lot I'd put out .... I'd never go in the bag. Then I'd go down and tell my work colleagues how "cheeky" that guest was and what I'd done
    • JIL
    • By JIL 15th Sep 18, 4:46 PM
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    JIL
    Just as well the hotel did not replace them a third time or the poster would have struggled to carry their suitcase.
    Originally posted by Ganga
    So are you saying they did me a favour?

    They were small bottles.
    • Pollycat
    • By Pollycat 15th Sep 18, 7:15 PM
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    Pollycat
    I wasn't happy that it was taken from my bag, however how could I even prove that? It was theirs to begin with. How could I even say it was left in the first place? How could I even go to reception and say it was taken from my bag, I'm sure they would have said either it wasn't there in the first place or that they removed them from the room tray when they realised they had made an error. I am putting it down to an over zealous housekeeper.
    Shame about this one incident as everything else about our stay was first class.
    Originally posted by JIL
    I can't see how you wouldn't have gone to Reception and said that someone had removed something from your bag.
    That's what I would have done.
    If 'The Management' (echoes of Hale & Pace ) chose not to believe that Housekeeping had taken something from your bag, then you wouldn't have been any worse off than you are now.
    An over zealous housekeeper should never ever go into a guest's bag.
    • JReacher1
    • By JReacher1 15th Sep 18, 8:45 PM
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    JReacher1
    I can't see how you wouldn't have gone to Reception and said that someone had removed something from your bag.
    That's what I would have done.
    If 'The Management' (echoes of Hale & Pace ) chose not to believe that Housekeeping had taken something from your bag, then you wouldn't have been any worse off than you are now.
    An over zealous housekeeper should never ever go into a guest's bag.
    Originally posted by Pollycat
    The bag was open on the floor and visibly had the wine in it. You canít just nick stuff and then say as it is in your bag it cannot be touched anymore! If the OP has put the tv in the bag then nobody would have criticised the hotel for taking it back. There is no difference here!
    • JIL
    • By JIL 15th Sep 18, 11:35 PM
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    JIL
    The bag was open on the floor and visibly had the wine in it. You canít just nick stuff and then say as it is in your bag it cannot be touched anymore! If the OP has put the tv in the bag then nobody would have criticised the hotel for taking it back. There is no difference here!
    Originally posted by JReacher1
    I would not ever nick a tv, a hairdryer, an iron or even a towel, but the wine was fair game, it was left for me. I think there is a difference, the wine had been left, its a consumable. It comes under the same banner as biscuits, teabags, shower gel and not as part of the fixtures and fittings.

    I didnt feel i could complain to the hotel, as i have said before what would i say. How could i prove someone had been in my bag. Just to clear something up, the wine and nibbles were not visible in my bag. It was unzipped but it was under some clothing. My bag would have needed to be looked through to find it.
    Thats the part that bothers me.
    • POPPYOSCAR
    • By POPPYOSCAR 15th Sep 18, 11:58 PM
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    POPPYOSCAR
    What would I have done?

    I would have complained to the hotel that you had put your complimentary wine in your bag to drink later and that it was now gone.

    It would have been interesting to have heard what they would have said.

    No one should be going through your personal stuff for any reason without your permission.
    • JamoLew
    • By JamoLew 16th Sep 18, 8:12 AM
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    JamoLew
    I would not ever nick a tv, a hairdryer, an iron or even a towel, but the wine was fair game, it was left for me. I think there is a difference, the wine had been left, its a consumable. It comes under the same banner as biscuits, teabags, shower gel and not as part of the fixtures and fittings.
    Originally posted by JIL
    Would you help yourself to stuff off a housekeepers trolley in the corridor based on it being a "consumable" .

    Sounds like you are the type of guest that the first thing you do is scope the room out and decide what you can grab for "free"
    • Pollycat
    • By Pollycat 16th Sep 18, 8:35 AM
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    Pollycat
    The bag was open on the floor and visibly had the wine in it. You canít just nick stuff and then say as it is in your bag it cannot be touched anymore! If the OP has put the tv in the bag then nobody would have criticised the hotel for taking it back. There is no difference here!
    Originally posted by JReacher1
    I think you missed this bit.
    I really did not expect the wine to be replenished. But it was. It was most definitely complimentary.
    Originally posted by JIL
    To compare stealing a TV from a hotel room with taking a complimentary 1/4 bottle of wine is ridiculous.
    • Pollycat
    • By Pollycat 16th Sep 18, 8:40 AM
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    Pollycat
    I didnt feel i could complain to the hotel, as i have said before what would i say. How could i prove someone had been in my bag. Just to clear something up, the wine and nibbles were not visible in my bag. It was unzipped but it was under some clothing. My bag would have needed to be looked through to find it.
    Thats the part that bothers me.
    Originally posted by JIL
    So someone actually rummaged in your bag.
    Were they looking for a small bottle of wine/nibbles or something else?
    Why would they have even thought that you'd put the wine/nibbles in your bag?
    JIL - you really should have complained at the time.

    What would I have done?

    I would have complained to the hotel that you had put your complimentary wine in your bag to drink later and that it was now gone.

    It would have been interesting to have heard what they would have said.

    No one should be going through your personal stuff for any reason without your permission.
    Originally posted by POPPYOSCAR
    This ^^^^.
    • JReacher1
    • By JReacher1 16th Sep 18, 8:46 AM
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    JReacher1
    I think you missed this bit.


    To compare stealing a TV from a hotel room with taking a complimentary 1/4 bottle of wine is ridiculous.
    Originally posted by Pollycat
    It clearly was not complimentary as they took it back!
    • DCFC79
    • By DCFC79 16th Sep 18, 9:29 AM
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    DCFC79
    What would I have done

    I would have spoken to the front desk and double checked if the wine and nibbles was ok to be taken off site to drink.

    Its downright wrong a member of staff went through your bags though to remove the wine and nibbles.
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