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  • FIRST POST
    • Fromply
    • By Fromply 14th Sep 18, 5:15 PM
    • 124Posts
    • 36Thanks
    Fromply
    Have Together Energy gone bust?
    • #1
    • 14th Sep 18, 5:15 PM
    Have Together Energy gone bust? 14th Sep 18 at 5:15 PM
    My emails to them today are bouncing as undeliverable.


    Obviously they're under huge strain at the moment - seemingly not able (or willing) to produce final bills for anyone and not complying with the compulsory remedies awarded by the Ombudsman. Their billing systems have clearly been failing for a long time now.



    It was inevitable that this day was coming!


    Delivery has failed to these recipients or groups:
    complaints@togetherenergy.co.uk
    The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.

    Delivery has failed to these recipients or groups:
    'Together Support' (Support@togetherenergy.co.uk)
    The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.
Page 1
    • locky123
    • By locky123 14th Sep 18, 5:55 PM
    • 338 Posts
    • 36 Thanks
    locky123
    • #2
    • 14th Sep 18, 5:55 PM
    • #2
    • 14th Sep 18, 5:55 PM
    Just tried support email and not bounced back yet. IT issue?
    • Fromply
    • By Fromply 14th Sep 18, 5:57 PM
    • 124 Posts
    • 36 Thanks
    Fromply
    • #3
    • 14th Sep 18, 5:57 PM
    • #3
    • 14th Sep 18, 5:57 PM
    It took 7 minutes to bounce back for me .....
    • wavelets
    • By wavelets 14th Sep 18, 6:06 PM
    • 553 Posts
    • 240 Thanks
    wavelets
    • #4
    • 14th Sep 18, 6:06 PM
    • #4
    • 14th Sep 18, 6:06 PM
    Have Together Energy gone bust?
    Originally posted by Fromply

    No
    My emails to them today are bouncing as undeliverable.
    Originally posted by Fromply
    Try calling them on
    0333 150 1699

    Lines are open :
    9-6 Monday to Thursday
    9-5 Friday

    Or write to them at the following address:
    Erskine House, North Avenue, Clydebank, Scotland, G81 2DR

    Obviously they're under huge strain at the moment - seemingly not able (or willing) to produce final bills for anyone and not complying with the compulsory remedies awarded by the Ombudsman. ...
    Originally posted by Fromply
    Obviously, any failure of the supplier to abide by the agreed resolution of the ombudsman service needs to be advised to the ombudsman service, as the ombudsman service would have advised you
    • Fromply
    • By Fromply 14th Sep 18, 6:13 PM
    • 124 Posts
    • 36 Thanks
    Fromply
    • #5
    • 14th Sep 18, 6:13 PM
    • #5
    • 14th Sep 18, 6:13 PM
    No
    Originally posted by wavelets

    How do you know? It does seem only a matter of time!



    Obviously, any failure of the supplier to abide by the agreed resolution of the ombudsman service needs to be advised to the ombudsman service, as the ombudsman service would have advised you
    Originally posted by wavelets

    Sure and I have been doing that. In my case, three times now the Ombudsman has sent me the following email, then reopened the case as Together Energy have not completed the remedy actions!



    Together Energy has confirmed that it has now completed the remedy actions in full.
    This is an automated response sent to you as soon as we receive notification from Together Energy that it has completed the remedy. Some remedy actions may not be received immediately, especially if you are due to receive something by post.
    If, after allowing 14 days, you believe that the resolution has not been completed as detailed below then please contact us by telephone on 0330 440 1624, email us at osenquiries@os-energy.org or write to us at Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF and we will look into this for you.
    I'm sticking to email with my communications with Together now, I have lost complete trust in them and want the audit trail of correspondence. Though obviously that doesn't help me if the emails bouncing are anything but temporary!
    • wavelets
    • By wavelets 14th Sep 18, 6:21 PM
    • 553 Posts
    • 240 Thanks
    wavelets
    • #6
    • 14th Sep 18, 6:21 PM
    • #6
    • 14th Sep 18, 6:21 PM
    How do you know?
    Originally posted by Fromply
    There is no indication of the allegation ... unless you know otherwsie.
    You asked the question, so presumably you have no evidence either.

    Sure and I have been doing that. In my case, three times now the Ombudsman has sent me the following email, then reopened the case as Together Energy have not completed the remedy actions!
    Originally posted by Fromply
    You do not need to advise the ombudsman more than once, and thenombudsman service should not re-open a case where implementations remedies have already been agreed.

    I suggest you call the ombudsman service on Monday to clarify the situation with them.

    Your thread from last month on this matter
    https://forums.moneysavingexpert.com/showthread.php?t=5883567



    I'm sticking to email with my communications with Together now, ...
    Originally posted by Fromply
    Fair enough. Bye
    • meherenow
    • By meherenow 14th Sep 18, 8:01 PM
    • 127 Posts
    • 72 Thanks
    meherenow
    • #7
    • 14th Sep 18, 8:01 PM
    • #7
    • 14th Sep 18, 8:01 PM


    You do not need to advise the ombudsman more than once, and thenombudsman service should not re-open a case where implementations remedies have already been agreed.
    Originally posted by wavelets

    Yes, you do (had you read it properly).

    I am in a similar situation - Together tell the ombudsman they have put the remedies in place - the ombudsman emails me and tells me to get back in touch with them after 14 days if the remedies haven't been put in place.

    I can't check if the remedies have been put in place because Together cannot sort me out ANY bill at all in 9 months so I tell the ombudsman about it.

    The ombudsman then tell me AGAIN that Together have told this this time that (honest guv) they have put the remedies in place.

    So AGAIN I wait the 14 days etc etc etc.

    So you DO have to keep telling the toothless wonder that is the ombudsman that Together are doing NOTHING.

    In fact in one email the ombudsman told me they would have Together send THEM the invoice and they would forward it on to me. You can guess how that turned out...
    • wavelets
    • By wavelets 15th Sep 18, 5:20 AM
    • 553 Posts
    • 240 Thanks
    wavelets
    • #8
    • 15th Sep 18, 5:20 AM
    • #8
    • 15th Sep 18, 5:20 AM
    mereherenow = Fromply

    Any other AE accounts you want to advise us of so that we can add them to the list?
    • Fromply
    • By Fromply 15th Sep 18, 8:05 AM
    • 124 Posts
    • 36 Thanks
    Fromply
    • #9
    • 15th Sep 18, 8:05 AM
    • #9
    • 15th Sep 18, 8:05 AM
    Nonsense - what on earth makes you say that?
    • meherenow
    • By meherenow 15th Sep 18, 9:34 AM
    • 127 Posts
    • 72 Thanks
    meherenow
    mereherenow = Fromply

    Any other AE accounts you want to advise us of so that we can add them to the list?
    Originally posted by wavelets
    LOL, paranoid much?
    • Quentin
    • By Quentin 15th Sep 18, 9:40 AM
    • 37,869 Posts
    • 21,999 Thanks
    Quentin
    Try complaints@togetherenergy.co.uk
    • Fromply
    • By Fromply 15th Sep 18, 9:42 AM
    • 124 Posts
    • 36 Thanks
    Fromply
    That bounced as well.


    The one that didn't bounce (of 3 I tried) was accounts@togetherenergy.co.uk
    • Hoof Hearted
    • By Hoof Hearted 15th Sep 18, 11:15 AM
    • 2,136 Posts
    • 2,117 Thanks
    Hoof Hearted
    I just despair of this company.

    27th August:

    "We are sincerely sorry your account hasn’t automatically produced your final bill, I have sent all your details over to our manual bills team to generate and this will sent out to you in the next 14 days."

    3rd September

    "I can see from your account notes we have replied to your previous email from the 20th of August and sent all of your details across on the 27th of August to our manual bills team.

    We expect to have your final bill ready in the next 7 days and will email this to you as soon as it is ready."


    Guess what? F-all.
    Je suis sabot...
    • Fromply
    • By Fromply 15th Sep 18, 12:32 PM
    • 124 Posts
    • 36 Thanks
    Fromply
    Similar for me.


    3rd August
    Thank you for contacting Together energy. I can confirm we have received your final meter readings and I have passed these across to the billing department in order for them to generate the final bill. It can take up to 7 days for this to generated, once I receive the bill I will forward this straight to you.

    14th August
    Thank you for your email. I do apologise you haven’t yet received your final bill. We are currently working through a back log of final bill. Apologies for the delay.

    Guess what? F-all.


    And in before:
    mereherenow = Fromply = Hoof Hearted
    by wavelets
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