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    • Mrs pbradley936
    • By Mrs pbradley936 14th Sep 18, 10:57 AM
    • 12,749Posts
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    Mrs pbradley936
    Over my limit!
    • #1
    • 14th Sep 18, 10:57 AM
    Over my limit! 14th Sep 18 at 10:57 AM
    I have a plan with Vodafone and have 500 minutes per month and I usually use about 40 if that.

    Anyway this morning I got a text saying I was over my limit and they were charging me 44 odd extra because 55p per minute for every minute over. Well what happened was that I made a call but did not hang up properly! I don't know how/why, this was late last night and I was on the call for 9 hours.

    Can I do anything about it? Or is it my fault and I ought to be more careful in future?
Page 1
    • giraffe69
    • By giraffe69 14th Sep 18, 11:06 AM
    • 2,475 Posts
    • 2,129 Thanks
    giraffe69
    • #2
    • 14th Sep 18, 11:06 AM
    • #2
    • 14th Sep 18, 11:06 AM
    If you have a decent length record of being significantly under your limit then contacting the Vodafone web team on this site may get you some sympathy and a reduction. I certainly wouldn't roll over and die. You could ring Vodafone but most on this site suggest it is better to via their web relations team.
    • D Jennings
    • By D Jennings 14th Sep 18, 11:08 AM
    • 6 Posts
    • 2 Thanks
    D Jennings
    • #3
    • 14th Sep 18, 11:08 AM
    • #3
    • 14th Sep 18, 11:08 AM
    Who were you calling late last night, who wouldn't put the phone down their end?

    Also 55p per minute seems a lot, I though Vodafone's price per minute was 45p.

    Not a lot you can do. Vodafone won't stop the charge.
    • Mrs pbradley936
    • By Mrs pbradley936 14th Sep 18, 11:16 AM
    • 12,749 Posts
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    Mrs pbradley936
    • #4
    • 14th Sep 18, 11:16 AM
    • #4
    • 14th Sep 18, 11:16 AM
    Who were you calling late last night, who wouldn't put the phone down their end?

    Also 55p per minute seems a lot, I though Vodafone's price per minute was 45p.

    Not a lot you can do. Vodafone won't stop the charge.
    Originally posted by D Jennings
    It was my husband.
    • Goldcrypto
    • By Goldcrypto 14th Sep 18, 11:19 AM
    • 95 Posts
    • 19 Thanks
    Goldcrypto
    • #5
    • 14th Sep 18, 11:19 AM
    • #5
    • 14th Sep 18, 11:19 AM
    Another reason why phone contracts are BS. In today's age of no contract with unlimited calls/texts for sake of 5 a month, there is no reason to be held ransom to these credit sucking telecom leeches.
    'Wall Street is the only place that people ride to in a Rolls Royce to get advice from those who take the subway'

    W Buffett
    • D Jennings
    • By D Jennings 14th Sep 18, 11:25 AM
    • 6 Posts
    • 2 Thanks
    D Jennings
    • #6
    • 14th Sep 18, 11:25 AM
    • #6
    • 14th Sep 18, 11:25 AM
    It was my husband.
    Originally posted by Mrs pbradley936
    You should split it then, in that case. He should have disconnected his end.
    • Frozen_up_north
    • By Frozen_up_north 14th Sep 18, 11:44 AM
    • 1,624 Posts
    • 796 Thanks
    Frozen_up_north
    • #7
    • 14th Sep 18, 11:44 AM
    • #7
    • 14th Sep 18, 11:44 AM
    Ditch Vodafone and go with a decent network. One that limits overspend would be a good place to start.

    There are plenty of "unlimited" minutes contracts too. While it might not be the cheapest, for example 11/month gets you unlimited mins (4GB of data) on Three, with an "out of bundle" spending switch you can turn on/off yourself. I think data use "just stops" when you reach the monthly allocation for your contract.
    • Ian011
    • By Ian011 14th Sep 18, 11:53 AM
    • 2,108 Posts
    • 1,248 Thanks
    Ian011
    • #8
    • 14th Sep 18, 11:53 AM
    • #8
    • 14th Sep 18, 11:53 AM
    If the call recipient didn't hang up, Vodafone will have had to pay out termination charges to the call recipient's telecoms provider.

    This will have been up to:
    - 540 minutes at up to 0.21p (0.0021) per minute (i.e. up to 113.40p or 1.13) for a call to a landline, or
    - 540 minutes at up to 0.49p (0.0049) per minute (i.e. up to 264.60p or 2.64) for a call to a mobile.

    It sounds as if it was the last 80 minutes of the call that incurred the additional charges, meaning Vodafone will have paid out up to 16.8p (call to a landline) or 39.2p (call to a mobile) to that other provider during that time.

    This is well within their power to write off. In future, it may be worth paying an extra couple of quid per month for a deal with "unlimited minutes".
    Last edited by Ian011; 14-09-2018 at 12:00 PM.
    • Mrs pbradley936
    • By Mrs pbradley936 14th Sep 18, 12:56 PM
    • 12,749 Posts
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    Mrs pbradley936
    • #9
    • 14th Sep 18, 12:56 PM
    • #9
    • 14th Sep 18, 12:56 PM
    If the call recipient didn't hang up, Vodafone will have had to pay out termination charges to the call recipient's telecoms provider.

    This will have been up to:
    - 540 minutes at up to 0.21p (0.0021) per minute (i.e. up to 113.40p or 1.13) for a call to a landline, or
    - 540 minutes at up to 0.49p (0.0049) per minute (i.e. up to 264.60p or 2.64) for a call to a mobile.

    It sounds as if it was the last 80 minutes of the call that incurred the additional charges, meaning Vodafone will have paid out up to 16.8p (call to a landline) or 39.2p (call to a mobile) to that other provider during that time.

    This is well within their power to write off. In future, it may be worth paying an extra couple of quid per month for a deal with "unlimited minutes".
    Originally posted by Ian011
    My husband is with Vodaphone too!
    • Ian011
    • By Ian011 14th Sep 18, 2:47 PM
    • 2,108 Posts
    • 1,248 Thanks
    Ian011
    My husband is with Vodafone too!
    Originally posted by Mrs pbradley936
    In which case, Vodafone didn't have to pay out anything to any other telecoms provider. I would have to question Vodafone as to why they have no mechanism to cut off very long calls. I assume the call ended only when the phone battery went flat?
    Last edited by Ian011; 14-09-2018 at 6:38 PM.
  • Vodafone
    Hi Mrs pbradley936,

    I'm sorry to hear you've been charged for such a long call after it wasn't fully disconnected. This does seem strange, as the call should have cut off when the person you've phoned hangs up.

    We'd like to take a closer look into this for you, to see if there's anything we can do to help.

    Please email us via the form here. To access it, you'll need to enter the code EFT195.

    As well as stating your query in the question box, please also quote "MSE Forum". Once sent, you'll receive an automated reply with a reference number to confirm we’ve received your email.

    Kind regards,

    Chazz

    Vodafone Social Media
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Mrs pbradley936
    • By Mrs pbradley936 18th Sep 18, 3:51 PM
    • 12,749 Posts
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    Mrs pbradley936
    Just to update you all, I did as Chazz the Vodafone rep suggested and the charge has been credited to my account. Thank you Vodafone.
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