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  • FIRST POST
    • soulsaver
    • By soulsaver 14th Sep 18, 12:22 AM
    • 2,112Posts
    • 966Thanks
    soulsaver
    Atom Bank: Download Statements?
    • #1
    • 14th Sep 18, 12:22 AM
    Atom Bank: Download Statements? 14th Sep 18 at 12:22 AM
    I'm quite impressed with it.
    However...

    Can you upload a back up image of your statement to your PC?

    I know it's an app but, call me a luddite, I'd like a back up copy on file other than just on my phone/in their vault.
    Last edited by soulsaver; 15-09-2018 at 2:27 AM. Reason: title added
Page 1
    • PRAISETHESUN
    • By PRAISETHESUN 14th Sep 18, 10:24 AM
    • 422 Posts
    • 202 Thanks
    PRAISETHESUN
    • #2
    • 14th Sep 18, 10:24 AM
    • #2
    • 14th Sep 18, 10:24 AM
    Most online statements are pdf files which you can backup anywhere... just copy/email it to yourself and away you go.
    • soulsaver
    • By soulsaver 14th Sep 18, 11:02 AM
    • 2,112 Posts
    • 966 Thanks
    soulsaver
    • #3
    • 14th Sep 18, 11:02 AM
    • #3
    • 14th Sep 18, 11:02 AM
    Most online statements are pdf files which you can backup anywhere... just copy/email it to yourself and away you go.
    Originally posted by PRAISETHESUN
    Atom statement isn't a pdf.
    • Steve_xx
    • By Steve_xx 14th Sep 18, 11:58 AM
    • 6,617 Posts
    • 2,784 Thanks
    Steve_xx
    • #4
    • 14th Sep 18, 11:58 AM
    • #4
    • 14th Sep 18, 11:58 AM
    I'm quite impressed with it.
    However...

    Can you upload a back up image of your statement to your PC?

    I know it's an app but, call me a luddite, I'd like a back up copy on file other than just on my phone/in their vault.
    Originally posted by soulsaver
    Maybe you could bring the image up on your tablet and then take a picture of it on your mobile phone? Then you could store that wherever you liked.
    • soulsaver
    • By soulsaver 14th Sep 18, 2:53 PM
    • 2,112 Posts
    • 966 Thanks
    soulsaver
    • #5
    • 14th Sep 18, 2:53 PM
    • #5
    • 14th Sep 18, 2:53 PM
    Maybe you could bring the image up on your tablet and then take a picture of it on your mobile phone? Then you could store that wherever you liked.
    Originally posted by Steve_xx
    Thnx Steve. I had thought of that (or vice versa) but seemed a a faff, not great evidence in the event it's needed... but good as a last resort.

    I thought someone would come along and say there is the facility, dork - this is how to do it...

    I'll submit the question to Atom - see what they say.
    • wmb194
    • By wmb194 14th Sep 18, 2:53 PM
    • 32 Posts
    • 38 Thanks
    wmb194
    • #6
    • 14th Sep 18, 2:53 PM
    • #6
    • 14th Sep 18, 2:53 PM
    On my iPad, when I open a statement stored in the vault within the app there’s an icon* at the bottom left of the screen that when pressed gives the option, amongst others, to save to your iPad or cloud, or send it via e-mail. I saved it to my iPad and it’s been saved as a PDF.

    *A square with an arrow extending upwards from it.
    • soulsaver
    • By soulsaver 14th Sep 18, 3:41 PM
    • 2,112 Posts
    • 966 Thanks
    soulsaver
    • #7
    • 14th Sep 18, 3:41 PM
    • #7
    • 14th Sep 18, 3:41 PM
    OK Atom answered my question.. eventually.
    First call answer (didn't have to wait long, not a dozen options to select from - all good):
    CS: Go to your vault and you can download it or email it or print it there.
    Me: I tried that yesterday and couldn't find a way to do it, but I'll try harder now I know I'm on the right lines. I'll be back if I fail

    2nd Call: Tried (the above) Failed - In the vault there are 5 files - 4 copies of terms & conditions with slightly different file names(?)& a FSCS declaration - no ac statement.
    CS: You need to make request for an ac statement to be loaded to your vault.
    Me:Why didn't last feller say that?
    CS: We can do that over night. I'll email you tomorrow when it's available, save you continuously checking.
    Me: Thanks. Why doesn't Atom load an opening statement there as a matter of course?
    CS: We're app based.
    Me:So? You stick 5 copies of the terms & conditions and FSCS protection in there I can also find on the app. Acknowledgement of receipt of my funds, in an FTB I opened, with maturity date in a format that can be printed is too difficult?
    CS: I'll pass that on.

    Update to follow.

    ETA: I hadn't seen the previous post, however I wouldn't have been able to follow it as the statement wasn't in the vault. I'm now thinking this was an Atom error? Anyway I'm forearmed for tomorrow Thanks wmb194.
    Last edited by soulsaver; 14-09-2018 at 3:48 PM.
    • soulsaver
    • By soulsaver 14th Sep 18, 3:56 PM
    • 2,112 Posts
    • 966 Thanks
    soulsaver
    • #8
    • 14th Sep 18, 3:56 PM
    • #8
    • 14th Sep 18, 3:56 PM
    Atom statement isn't a pdf.
    Originally posted by soulsaver
    Apologies - apparently it is a pdf - or at least it can be (?).

    It isn't visible in that format when viewed in my set-up - see above. Unclear if this is a system error or not, yet.
    • soulsaver
    • By soulsaver 15th Sep 18, 12:40 PM
    • 2,112 Posts
    • 966 Thanks
    soulsaver
    • #9
    • 15th Sep 18, 12:40 PM
    • #9
    • 15th Sep 18, 12:40 PM
    Atom did provide a statement copy into the vault as promised. And I mailed it to myself.

    I'm not really that concerned about the next bit as I wanted at least one hard copy acknowledging I had £severalk with tem in a 2,05% 1 year FTB and I've done that, finally.

    But, I asked today by email whether this will happen monthly (it's a monthly interest FTB) and here is the reply I got.

    "As we're an App based bank, all the information needed can be found within the App.
    We do provide statements to customers upon maturity or on the anniversary of the account opening.
    This is a manual process which is carried out by our night shift team and we can request this if a customer requires a statement.

    If the interest is paid monthly into your account, you'll be able to see this in the App.
    You can do this by clicking on your account and then swiping up.
    This will give you an interest breakdown month by month.

    We find that customers screen shot this information & send it to themselves for their records. "
    Last edited by soulsaver; 15-09-2018 at 1:17 PM. Reason: ETA speech marks
    • Anthorn
    • By Anthorn 16th Sep 18, 8:36 AM
    • 3,995 Posts
    • 1,069 Thanks
    Anthorn
    File - Save As - Save as a HTML document - choose the destination and then Save. If you get the option to also save images do that. To read it open it in a web browser.
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