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  • FIRST POST
    • n1guy
    • By n1guy 13th Sep 18, 5:37 PM
    • 324Posts
    • 62Thanks
    n1guy
    Is there anyone I can report housing benefit folk too?
    • #1
    • 13th Sep 18, 5:37 PM
    Is there anyone I can report housing benefit folk too? 13th Sep 18 at 5:37 PM
    Long story short as I have mentioned this before. Last year I had a housing benefit overpayment. It had been going on for 4-5 years, to do with change of tax code and me not notifying them, I thought I did but took it on the chin and arranged repayment.

    So last month no housing benefit. I phoned to enquire why only to be told a pack of lies, no problem just a system issue you will get it backdated in next payment run. The following day in comes a letter about another overpayment for the previous year for £400. Impossible as I I told them when my tax code changed, I told them this and they told me to appeal an put it in writing.

    So I did I put it in writing, I gave them times and dates I called from itemised phone bills. 2 weeks went on no reply, I said to the Mrs "I bet the next thing will be they never received this" so I phoned yep never received anything. So I sent it again made sure I sent it recorded, gave another few days, no nothing, I said you have received it and gave the tracking number "Ah well that must have got misplaced.

    I smell something fishy going on here. My letter was blunt and to the point along with all times and dates I called them, I caught them out, I told them someone at that front desk is not doing their job clearly, and I was even told a pack of lies when I called to inquire why my money was not in. I told them to listen to these so-called recorded calls.

    So you see the issue here. Where do I go now?
Page 1
    • NeilCr
    • By NeilCr 13th Sep 18, 5:55 PM
    • 2,409 Posts
    • 3,367 Thanks
    NeilCr
    • #2
    • 13th Sep 18, 5:55 PM
    • #2
    • 13th Sep 18, 5:55 PM
    Go through your local council's complaints procedure. It will be on their website..

    If you are still unhappy try the LGO

    https://www.lgo.org.uk

    But they'll expect you to try and sort it locally, first.
    • n1guy
    • By n1guy 13th Sep 18, 5:57 PM
    • 324 Posts
    • 62 Thanks
    n1guy
    • #3
    • 13th Sep 18, 5:57 PM
    • #3
    • 13th Sep 18, 5:57 PM
    Go through your local council's complaints procedure. It will be on their website..

    If you are still unhappy try the LGO

    https://www.lgo.org.uk

    But they'll expect you to try and sort it locally, first.
    Originally posted by NeilCr
    Do you think I have good cause to or would I be making a !!!! of myself?
    • Afraid of Kittens
    • By Afraid of Kittens 13th Sep 18, 6:02 PM
    • 169 Posts
    • 179 Thanks
    Afraid of Kittens
    • #4
    • 13th Sep 18, 6:02 PM
    • #4
    • 13th Sep 18, 6:02 PM
    A phone call reporting a change in tax code won't alter your Housing Benefit claim until you send in documentary evidence of the change in income.
    • _shel
    • By _shel 13th Sep 18, 6:02 PM
    • 1,638 Posts
    • 2,846 Thanks
    _shel
    • #5
    • 13th Sep 18, 6:02 PM
    • #5
    • 13th Sep 18, 6:02 PM
    Do you think I have good cause to or would I be making a !!!! of myself?
    Originally posted by n1guy
    Have you made a formal complaint in writing to the Council?

    If not the LGO won't look at it.
    • n1guy
    • By n1guy 13th Sep 18, 6:07 PM
    • 324 Posts
    • 62 Thanks
    n1guy
    • #6
    • 13th Sep 18, 6:07 PM
    • #6
    • 13th Sep 18, 6:07 PM
    Have you made a formal complaint in writing to the Council?

    If not the LGO won't look at it.
    Originally posted by _shel
    No. I didnít know what to do or where to go hence this post
    • NeilCr
    • By NeilCr 13th Sep 18, 6:22 PM
    • 2,409 Posts
    • 3,367 Thanks
    NeilCr
    • #7
    • 13th Sep 18, 6:22 PM
    • #7
    • 13th Sep 18, 6:22 PM
    Do you think I have good cause to or would I be making a !!!! of myself?
    Originally posted by n1guy
    No comment

    I've learnt from long experience that making a judgement having heard only one side of the story is fraught with difficulties.

    All I'd say is that you have a history of problems with your HB. You can either continue moaning about it on this forum or take the issue up the food chain. We can't sort it for you
    • tboo
    • By tboo 13th Sep 18, 6:39 PM
    • 768 Posts
    • 4,193 Thanks
    tboo
    • #8
    • 13th Sep 18, 6:39 PM
    • #8
    • 13th Sep 18, 6:39 PM
    Long story short as I have mentioned this before. Last year I had a housing benefit overpayment. It had been going on for 4-5 years, to do with change of tax code and me not notifying them, I thought I did but took it on the chin and arranged repayment.

    So last month no housing benefit. I phoned to enquire why only to be told a pack of lies, no problem just a system issue you will get it backdated in next payment run. The following day in comes a letter about another overpayment for the previous year for £400. Impossible as I I told them when my tax code changed, I told them this and they told me to appeal an put it in writing.

    So I did I put it in writing, I gave them times and dates I called from itemised phone bills. 2 weeks went on no reply, I said to the Mrs "I bet the next thing will be they never received this" so I phoned yep never received anything. So I sent it again made sure I sent it recorded, gave another few days, no nothing, I said you have received it and gave the tracking number "Ah well that must have got misplaced.

    I smell something fishy going on here. My letter was blunt and to the point along with all times and dates I called them, I caught them out, I told them someone at that front desk is not doing their job clearly, and I was even told a pack of lies when I called to inquire why my money was not in. I told them to listen to these so-called recorded calls.

    So you see the issue here. Where do I go now?
    Originally posted by n1guy



    If the opening post is in relation to the saga here https://forums.moneysavingexpert.com/showthread.php?t=5886428
    Then why don't you just update on that one


    You will have to formally ask for any recorded phone calls and be aware some systems only keep them for so long, so be sharpish asking.
    Started on the No Clutter thread - 25/01/2018
    ďYouíre only here for a short visit. Donít hurry, don't worry and be sure to smell the flowers along the way.Ē óWalter Hagen
    Mortgage free 2/07/18. 9 years early

    • sheramber
    • By sheramber 13th Sep 18, 6:57 PM
    • 5,473 Posts
    • 4,112 Thanks
    sheramber
    • #9
    • 13th Sep 18, 6:57 PM
    • #9
    • 13th Sep 18, 6:57 PM
    check online for your council complaint process. If you do not receive a satisfactory response then contact lgo per the link below

    https://www.lgo.org.uk/make-a-complaint/fact-sheets/benefits-and-tax/housing-benefit-claims
    • n1guy
    • By n1guy 13th Sep 18, 8:00 PM
    • 324 Posts
    • 62 Thanks
    n1guy
    If the opening post is in relation to the saga here https://forums.moneysavingexpert.com/showthread.php?t=5886428
    Then why don't you just update on that one


    You will have to formally ask for any recorded phone calls and be aware some systems only keep them for so long, so be sharpish asking.
    Originally posted by tboo
    So hereís the issue. They have no record of any contact or so they say, my telephone bill says different.
    • Afraid of Kittens
    • By Afraid of Kittens 13th Sep 18, 8:18 PM
    • 169 Posts
    • 179 Thanks
    Afraid of Kittens
    So hereís the issue. They have no record of any contact or so they say, my telephone bill says different.
    Originally posted by n1guy
    ...and?

    If you did report a change they would have said provide documentary evidence of the change as soon as it is available.

    I assume if you did have a telephone conversation you then sent in the documentary evidence of the change in your income as soon as it was available?
    • n1guy
    • By n1guy 13th Sep 18, 8:33 PM
    • 324 Posts
    • 62 Thanks
    n1guy
    ...and?

    If you did report a change they would have said provide documentary evidence of the change as soon as it is available.

    I assume if you did have a telephone conversation you then sent in the documentary evidence of the change in your income as soon as it was available?
    Originally posted by Afraid of Kittens
    They said they could already see the change due to real time reporting. Which totally baffles me how I can be overpaid then. They see the change, I told them about the change they did nothing and now itís my fault.
    • Afraid of Kittens
    • By Afraid of Kittens 14th Sep 18, 9:10 AM
    • 169 Posts
    • 179 Thanks
    Afraid of Kittens
    They said they could already see the change due to real time reporting. Which totally baffles me how I can be overpaid then. They see the change, I told them about the change they did nothing and now it’s my fault.
    Originally posted by n1guy
    There will be a computer record of everytime WURTI was accessed to check information.

    You can request details of the exact dates anyone from the HB Department accessed your private wage details from HMRC - there will be computer logs. This should tie in with your telephone call. Both HMRC and the Housing Benefit Department will know the exact time and date and the name of the user who accessed the information. (If the Officer failed to act then there is a 'training need')

    Although even if they failed to act they will argue it would be reasonable for you to expect an increase in your wages would cause a decrease in your Housing Benefit entitlement and the overpayment is recoverable.

    You could argue that the overpayment is an official error that you would not have been reasonable expected to know about.

    This is the HB overpayment guide https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/696191/hbopg-part-4-recovery-of-overpayments.pdf

    4.350 onwards might be helpful
    Last edited by Afraid of Kittens; 14-09-2018 at 9:17 AM.
    • Afraid of Kittens
    • By Afraid of Kittens 14th Sep 18, 5:30 PM
    • 169 Posts
    • 179 Thanks
    Afraid of Kittens
    Make a Subject Access Request under the Data Protection Act 1998 asking for the exact time and dates your local authority Housing Benefit Department accessed your wage details from the HMRC using RTI.

    You can also make a separate request to HMRC to see when your local authority Housing Benefit Department accessed the information held by HMRC.
    • n1guy
    • By n1guy 14th Sep 18, 8:35 PM
    • 324 Posts
    • 62 Thanks
    n1guy
    Thanks for all your help guys. Going to do some research at the weekend
    • n1guy
    • By n1guy 22nd Sep 18, 2:09 PM
    • 324 Posts
    • 62 Thanks
    n1guy
    OK, folks, I got a reply to my dispute. The first letter looks promising saying the appeal had gone in my favor. They then send another letter saying the exact same as the first about an overpayment and I can dispute it. Can anyone make any sense out of this? https://imgur.com/a/3YuXyqn
    • poppy12345
    • By poppy12345 22nd Sep 18, 2:12 PM
    • 3,818 Posts
    • 3,637 Thanks
    poppy12345
    OK, folks, I got a reply to my dispute. The first letter looks promising saying the appeal had gone in my favor. They then send another letter saying the exact same as the first about an overpayment and I can dispute it. Can anyone make any sense out of this? https://imgur.com/a/3YuXyqn
    Originally posted by n1guy
    The only way you'll get your answer is to ring them on Monday morning. It's impossible to guess the reasons why.
    • n1guy
    • By n1guy 22nd Sep 18, 2:16 PM
    • 324 Posts
    • 62 Thanks
    n1guy
    The only way you'll get your answer is to ring them on Monday morning. It's impossible to guess the reasons why.
    Originally posted by poppy12345
    The mind boggles with these people. I'm in NI so they may be different than the English crew but these have to be the most incompetent people I have ever met. They will happily tell you a pack of lies without a second thought, and even when it is their fault it's your fault.
    • Newly retired
    • By Newly retired 22nd Sep 18, 9:01 PM
    • 2,389 Posts
    • 2,791 Thanks
    Newly retired
    Check the dates of the period of the overpayment. The second letter may be referring to a different period/OP.
    • n1guy
    • By n1guy 22nd Sep 18, 9:14 PM
    • 324 Posts
    • 62 Thanks
    n1guy
    Check the dates of the period of the overpayment. The second letter may be referring to a different period/OP.
    Originally posted by Newly retired
    Well the first never gave any dates. £20 each week, it was at that time in September I got a payrise. And I definitely phoned them up to report this but again they said they knew this from tax credits. So why did they do nothing about it? OK maybe I should have caught onto something when my money didn't change, I guess I just assumed it wasn't that big a change.
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