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  • FIRST POST
    • HobbityLife
    • By HobbityLife 13th Sep 18, 5:33 PM
    • 2Posts
    • 0Thanks
    HobbityLife
    Excel Parking PCN (Iceland, Harrow)
    • #1
    • 13th Sep 18, 5:33 PM
    Excel Parking PCN (Iceland, Harrow) 13th Sep 18 at 5:33 PM
    We've received a PCN Hirer Notification for one of our leased cars for this site from August. PCN has photos of the car entering/leaving the car park.

    The reason Excel are giving for the PCN is that the car was "parked without payment of the parking tariff for the vehicle registration mark of the vehicle on site" (one of our directors has a Pay and Display ticket for the right place/time/date, but the registration number is only a few characters rather than the full plate, which does tally up at the bare minimum)

    The notification's dated the 3rd of September and either came in the office's post on Saturday or Monday morning, so I have until this Monday to file something and still be in the appeal timeframe for the reduced rate.

    I know that:
    • We're not to name the driver
    • Excel are on the IPC AOS list, so we'd reject IAS if it came to that
    • We should be appealing as the hirer (looping back to not naming the driver)
    • Nothing was bought from Iceland, so I doubt we can justifiably ask Iceland to demand that the PCN is closed

    I'm not Fleet (Accounts, also handling the post) but am lost as to where to go with it at this point. Would we put the Fleet Manager as the named person at the bottom of the appeal?
Page 1
    • Quentin
    • By Quentin 13th Sep 18, 5:37 PM
    • 37,945 Posts
    • 22,057 Thanks
    Quentin
    • #2
    • 13th Sep 18, 5:37 PM
    • #2
    • 13th Sep 18, 5:37 PM
    If you have read the newbies FAQ thread then you know appeals to IPC companies are futile

    Send the template appeal in the FAQ

    As long as they know who the hirer is you can ignore everything except a lbcca or Court correspondence

    Presumably the hirer is a company??
    • Coupon-mad
    • By Coupon-mad 13th Sep 18, 5:56 PM
    • 63,946 Posts
    • 76,578 Thanks
    Coupon-mad
    • #3
    • 13th Sep 18, 5:56 PM
    • #3
    • 13th Sep 18, 5:56 PM
    We've received a PCN Hirer Notification for one of our leased cars
    Use the template appeal version in the 'company/lease cars' section of the NEWBIES thread*, the appeal created by Edna Basher especially for companies re leased vehicles. He knows what he is talking about and his company have had umpteen fake PCNs and seen them all off.

    Would we put the Fleet Manager as the named person at the bottom of the appeal?
    You might want to send a pm to Edna Basher, for advice. He's very friendly, knowledgeable and a regular poster. I think he would say just put the COMPANY name at the bottom.


    *it's near the end of the first post of the sticky, in the company cars section.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • HobbityLife
    • By HobbityLife 14th Sep 18, 4:19 PM
    • 2 Posts
    • 0 Thanks
    HobbityLife
    • #4
    • 14th Sep 18, 4:19 PM
    • #4
    • 14th Sep 18, 4:19 PM
    Yes, the hirer is a company, but the invoices from Lex Autolease do specify a member of staff before mentioning our company.

    I did try sending Edna a PM to clarify on what to sign off as, but he turns out to be very popular, as he has so many stored messages I can't send him one!
    • Edna Basher
    • By Edna Basher 15th Sep 18, 11:21 PM
    • 692 Posts
    • 1,812 Thanks
    Edna Basher
    • #5
    • 15th Sep 18, 11:21 PM
    • #5
    • 15th Sep 18, 11:21 PM
    Hi HobbityLife

    Excel and its ugly sister company Vehicle Control Services (VCS) are particularly nasty companies and there is usually no easy way to get their charges cancelled.

    In this case your best bet is to first complain to the management at Iceland to see if you can get them to instruct Excel to cancel - after all, the driver paid for parking and was "guilty" only of mistyping the vehicle registration number at the pay terminal - or maybe just like at many other Excel car parks, the terminal was faulty.

    With regard to Excel, we choose not to use their silly "myparkingcharge" website and instead communicate by letter and / or by email (which they don't like). Also, we refer to the matter as a "dispute" rather than an "appeal" - I really dislike the word "appeal" because it gives private parking companies credibility which they do not deserve.

    We usually sign off our letters without an employee name - just "Fleet Management Department" and the company name. If you'd like to show them a little more contempt, you could always sign off as "Speculative Invoice Management Department" instead.

    C-M is a little generous in saying the we see off all private PCNs. That used to be the case when POPLA was a truly professional service and before the AJH Films case came along to give the IAS an excuse to side with the parking company in company hire car cases. The IAS is now a waste of time even for companies and the Ombudsman Services "POPLA Team" seem to be on a mission to throw as many obstacles in the way of company "appellants" as they can think of.

    We now have about half a dozen outstanding old Excel / VCS PCNs for which all we've been able to do is a) respond with an initial letter of dispute and b) kick them into the long grass unless / until they send a Letter before Claim. So far Excel / VCS haven't had the courage to chance their arm with a claim. To paraphrase Kevin Keegan, we'd love it, just love it if they did.
    Last edited by Edna Basher; 15-09-2018 at 11:32 PM.
    • onlyfoolsandparking
    • By onlyfoolsandparking 16th Sep 18, 12:09 PM
    • 433 Posts
    • 558 Thanks
    onlyfoolsandparking
    • #6
    • 16th Sep 18, 12:09 PM
    • #6
    • 16th Sep 18, 12:09 PM
    We now have about half a dozen outstanding old Excel / VCS PCNs for which all we've been able to do is a) respond with an initial letter of dispute and b) kick them into the long grass unless / until they send a Letter before Claim. So far Excel / VCS haven't had the courage to chance their arm with a claim. To paraphrase Kevin Keegan, we'd love it, just love it if they did.
    Originally posted by Edna Basher

    So no court cases as yet I assume this only applies to company/lease cars as I have an on going dispute with Excel over a PCN although it isn't company/lease car. My heart skipped a beat when I read they haven't gone to court with any yet then realised my situation is different oh well lets see if they want a court battle with me.
    The real meaning of life is the pursuit of happiness and avoidance of pain
    • Coupon-mad
    • By Coupon-mad 16th Sep 18, 4:08 PM
    • 63,946 Posts
    • 76,578 Thanks
    Coupon-mad
    • #7
    • 16th Sep 18, 4:08 PM
    • #7
    • 16th Sep 18, 4:08 PM
    Read Lamilad's court battles with Excel.

    Documented in his threads on here and on pepipoo (someone malicious is believed to have shown Excel his pepipoo thread, to try to engineer a loss in court for a forum poster!). They failed. Lamilad won, more than once.

    The transcripts are hosted by the Parking Prankster in his case law pages.

    Only follow case law links on the Prankster's website, not any dodgy other links - really disappointing. But his Blogs he writes himself are great, as are the case law pages.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • onlyfoolsandparking
    • By onlyfoolsandparking 16th Sep 18, 4:54 PM
    • 433 Posts
    • 558 Thanks
    onlyfoolsandparking
    • #8
    • 16th Sep 18, 4:54 PM
    • #8
    • 16th Sep 18, 4:54 PM
    Read Lamilad's court battles with Excel.

    Documented in his threads on here and on pepipoo (someone malicious is believed to have shown Excel his pepipoo thread, to try to engineer a loss in court for a forum poster!). They failed. Lamilad won, more than once.

    The transcripts are hosted by the Parking Prankster in his case law pages.

    Only follow case law links on the Prankster's website, not any dodgy other links - really disappointing. But his Blogs he writes himself are great, as are the case law pages.
    Originally posted by Coupon-mad

    Thanks CM yes I've read a lot of Lamilads posts and contributions (yours too) and especially about Excel.


    I'm on top of things at present (3 x DRP, 2 x Zenith) and just waiting for the LBA/LBCCC from Gladys or BW or I guess one of the other bunch of clowns then it's rebutall/s, AOS, Defence, WS etc I will be the first to update my thread if/when it comes.


    Oh and yes I'm up to speed with the pranksters website and all the cases there, I find the court transcripts very interesting
    The real meaning of life is the pursuit of happiness and avoidance of pain
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