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  • FIRST POST
    • kerri gt
    • By kerri gt 5th Sep 18, 2:15 PM
    • 7,947Posts
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    kerri gt
    Asda Price Guarantee to close
    • #1
    • 5th Sep 18, 2:15 PM
    Asda Price Guarantee to close 5th Sep 18 at 2:15 PM
    Have just had an email that Asda have decided to close their Price Guarantee from Oct 3rd

    We want to let you know that we’ve decided to close the Asda Price Guarantee from 3rd October 2018.

    When we’ve asked what our customers want us to focus on most the response has been clear - invest everything you can in everyday low prices. So, that’s what we’ve decided to do.


    You can continue to check your shop on the Asda Price Guarantee website as normal until 3rd October, and you’ll have 28 days after you check to redeem your voucher.

    If you'd like to learn more, you can read the full statment from our Chief Customer Officer Andy Murray.
    Feb 2015 NSD Challenge 8/12
    JAN NSD 11/16


Page 1
    • pumpkin89
    • By pumpkin89 5th Sep 18, 2:24 PM
    • 185 Posts
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    pumpkin89
    • #2
    • 5th Sep 18, 2:24 PM
    • #2
    • 5th Sep 18, 2:24 PM
    Given they are looking to merge with Sainsbury's, continuing to point out how much more expensive Sainsbury's is probably seemed like a bad move! Also, Tesco have removed Brand Guarantee and invested in lower prices, so Asda needs to follow suit if it's to maintain its position as lowest priced.
    • alanq
    • By alanq 5th Sep 18, 2:33 PM
    • 4,154 Posts
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    alanq
    • #3
    • 5th Sep 18, 2:33 PM
    • #3
    • 5th Sep 18, 2:33 PM
    I have just received the email.

    I have been trying all day to check APG on my order that was delivered yesterday. I kept getting

    "We seem to be having a few problems. Don't worry, the tech wizards are hard at work and we hope to be back up and running in no time. Please check back later to compare your shop."

    On one occasion I could not even connect to https://www.asdapriceguarantee.co.uk/

    I did manage to perform successfully an APG check on a recent in-store basket.


    I did manage to APG check a basket of shopping bought in-store on the same day as my delivery but in that case I APG checked it on the same day.


    Perhaps everyone is making checks at the same time.

    I shall miss APG as it more than paid for my annual midweek delivery pass.
    Last edited by alanq; 07-09-2018 at 1:56 PM.
    • robin58
    • By robin58 5th Sep 18, 8:34 PM
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    robin58
    • #4
    • 5th Sep 18, 8:34 PM
    • #4
    • 5th Sep 18, 8:34 PM
    When will the big supermarkets learn, if you want to compete with the likes of Aldi and Lidl, bring the prices down to a reasonable level and up quality.

    Nibbling at the things like the Asda brand match, which made people come to your store is not the way to do it.

    After Waitrose removed thier 20% off certain products I have not been there for over 3 months.

    We have all become price sensative these days.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • alanq
    • By alanq 6th Sep 18, 9:10 AM
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    alanq
    • #5
    • 6th Sep 18, 9:10 AM
    • #5
    • 6th Sep 18, 9:10 AM
    I have been trying all day to check APG on my order that was delivered yesterday. I kept getting

    "We seem to be having a few problems. Don't worry, the tech wizards are hard at work and we hope to be back up and running in no time. Please check back later to compare your shop."
    Originally posted by alanq

    24 hours later the problem is persisting.
    • kerri gt
    • By kerri gt 6th Sep 18, 12:25 PM
    • 7,947 Posts
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    kerri gt
    • #6
    • 6th Sep 18, 12:25 PM
    • #6
    • 6th Sep 18, 12:25 PM

    After Waitrose removed thier 20% off certain products I have not been there for over 3 months.
    Originally posted by robin58
    Same here, I'd use the 20% to stock up on things I wanted when they were on offer. Since the 'tailored voucher' I have bought 1 pouch of cat food as I happened to be passing through the store. Most vouchers they send me go straight in the bin as they do not make it worth a specific trip to store now.
    Feb 2015 NSD Challenge 8/12
    JAN NSD 11/16


    • jenniewb
    • By jenniewb 6th Sep 18, 1:19 PM
    • 12,596 Posts
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    jenniewb
    • #7
    • 6th Sep 18, 1:19 PM
    • #7
    • 6th Sep 18, 1:19 PM
    So, let me get this straight; as a result of keeping to customers wishes to keep prices low, they have decided to stop the price match that keeps prices at least as low as other stores.


    I don't understand; why stop the price match? How does that help keep to the requests of lower prices? I'm confused.


    (...Unless they're lying…)
    • alanq
    • By alanq 6th Sep 18, 1:29 PM
    • 4,154 Posts
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    alanq
    • #8
    • 6th Sep 18, 1:29 PM
    • #8
    • 6th Sep 18, 1:29 PM
    So, let me get this straight; as a result of keeping to customers wishes to keep prices low, they have decided to stop the price match that keeps prices at least as low as other stores.
    Originally posted by jenniewb

    Worse. They have dropped the guarantee to charge at least 10% less than the other major supermarkets on comparable baskets of groceries.
    Last edited by alanq; 06-09-2018 at 1:31 PM.
    • pumpkin89
    • By pumpkin89 6th Sep 18, 3:12 PM
    • 185 Posts
    • 360 Thanks
    pumpkin89
    • #9
    • 6th Sep 18, 3:12 PM
    • #9
    • 6th Sep 18, 3:12 PM
    The Price Guarantee didn't keep prices on specific products as low as other stores. What it did is guarantee that your shop, as a whole, wouldn't cost more.

    For example:
    Product A - Asda £1 Tesco £2
    Product B - Asda £1.50 Tesco £1

    The total in Asda would be less than the total in Tesco, so the Price Guarantee was fulfilled, although you could have saved money by buying Product A in Asda and Product B in Tesco.

    In removing the guarantee they are going to have to be sharper on individual product pricing, which will benefit most customers.
    • deutsch
    • By deutsch 6th Sep 18, 3:13 PM
    • 352 Posts
    • 51 Thanks
    deutsch
    This is very disappointing. I wasn't one to scrounge for leftover receipts, but was one to visit mysupermarket and compare item prices to successfully get a voucher most of the purchases.
    • pumpkin89
    • By pumpkin89 6th Sep 18, 3:15 PM
    • 185 Posts
    • 360 Thanks
    pumpkin89
    When will the big supermarkets learn, if you want to compete with the likes of Aldi and Lidl, bring the prices down to a reasonable level and up quality.

    Nibbling at the things like the Asda brand match, which made people come to your store is not the way to do it.

    After Waitrose removed thier 20% off certain products I have not been there for over 3 months.

    We have all become price sensative these days.
    Originally posted by robin58
    Aldi and Lidl combined have a market share of 13.1%, which is still considerably less than Asda at 15.2%. Yes, the big supermarkets need to keep their eye on the discounters, but primarily they are competing with each other.

    With respect, I doubt Waitrose have particularly missed your custom if you were only buying the products with 20% off. There are still plenty of people who aren't that price sensitive.
    • MalF
    • By MalF 7th Sep 18, 1:26 AM
    • 25 Posts
    • 14 Thanks
    MalF
    Is anyone else still getting the "We're having some problems" error message even when trying to log in on the APG page? Have they done a mass cull of accounts or something? I can check instore shops but can't log in to get any vouchers.
    • robin58
    • By robin58 7th Sep 18, 1:56 AM
    • 2,705 Posts
    • 3,269 Thanks
    robin58
    Aldi and Lidl combined have a market share of 13.1%, which is still considerably less than Asda at 15.2%. Yes, the big supermarkets need to keep their eye on the discounters, but primarily they are competing with each other.

    With respect, I doubt Waitrose have particularly missed your custom if you were only buying the products with 20% off. There are still plenty of people who aren't that price sensitive.
    Originally posted by pumpkin89
    What I meant there was less incentive to go there after they removed the 20% promotion. Just for your information I did buy products that were not in that promotion.

    If you look at thier pricing now on mysupermarket it looks like they have changed thier pricing policy and it's upwards.

    If the discounter share is so small, why are the big boys trying to copy them. Why don't they just ignore them. Chargeing what they like and force them out of business.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • pumpkin89
    • By pumpkin89 7th Sep 18, 6:20 AM
    • 185 Posts
    • 360 Thanks
    pumpkin89
    If the discounter share is so small, why are the big boys trying to copy them. Why don't they just ignore them. Chargeing what they like and force them out of business.
    Originally posted by robin58
    They're trying to copy them because 13% of a big pie is still quite a bit! However, when you look at other European countries which have had discounters for much longer than the UK, they consistently reach about 20-25% market share and then plateau. That's because, while the simple pricing model and streamlined range appeals to a lot of customers, still the majority of people prefer a wider choice and don't mind paying a little extra. Asda are in a difficult position in that they have always competed on price, and so now occupy a bit of a nomansland, but merging with Sainsbury's should shake that up.
    • ScarletMarble
    • By ScarletMarble 7th Sep 18, 6:53 AM
    • 8,142 Posts
    • 14,809 Thanks
    ScarletMarble
    I knew it was on the cards. Plus on the BBC News article, it said only 1% of customers actually used it and not been advertised in store or on adverts for two years.

    My colleagues that shop at Asda thought APG went 19 months ago.
    • alanq
    • By alanq 7th Sep 18, 9:20 AM
    • 4,154 Posts
    • 2,730 Thanks
    alanq
    Is anyone else still getting the "We're having some problems" error message even when trying to log in on the APG page? Have they done a mass cull of accounts or something? I can check instore shops but can't log in to get any vouchers.
    Originally posted by MalF

    I have been experiencing this issue since Wednesday (5th September) morning trying to log in to check Tuesday's delivery. See Posts #3 & #5 above)


    Another member reported the issue on 1st September.
    I'm getting an error about wizard's working on something when I try and log in.
    Originally posted by Brookside88

    Also
    haven't been able to login to APG for more than 2 days.
    Originally posted by ajbell
    Last edited by alanq; 07-09-2018 at 9:45 AM.
    • MalF
    • By MalF 7th Sep 18, 11:06 AM
    • 25 Posts
    • 14 Thanks
    MalF
    I have been experiencing this issue since Wednesday (5th September) morning trying to log in to check Tuesday's delivery. See Posts #3 & #5 above)


    Another member reported the issue on 1st September.



    Also
    Originally posted by alanq
    Thanks for the reply, I did see your post, but it suggested you were able to log in and access instore vouchers but not online ones. So has nobody been able to log in at all? Have they effectively ended APG already, with no warning, as being able to compare but not actually produce vouchers is a bit useless?
    • Davmac
    • By Davmac 7th Sep 18, 11:18 AM
    • 6 Posts
    • 1 Thanks
    Davmac
    Don't know if it is relevant or not, but I was in a branch of Asda on Tuesday (4/9/18) evening and I was using a few APGs at a self service till, when a "happy to help colleague" decided to involve herself.
    Despite the fact that I didn't need her help, she had plenty to say.
    One thing that was relevant was that Asda are doing away with the vouchers in October.
    The other thing she said was that "No one will be able to download the vouchers from tomorrow"
    She was referring to Wednesday (5/9/18).
    If anyone looks at the asda site, there is no where stating you can login and download vouchers.
    Yes you can check the shopping, but that seems to be about it.
    • alanq
    • By alanq 7th Sep 18, 12:58 PM
    • 4,154 Posts
    • 2,730 Thanks
    alanq
    Thanks for the reply, I did see your post, but it suggested you were able to log in and access instore vouchers but not online ones.
    Originally posted by MalF

    I was checking both in-store purchases and deliveries both made on Tuesday 4th. I thought that I made both checks on Wednesday but it seems that I checked the in-store purchases on Tuesday. One only has to wait a few hours to check in-store purchases but up to 24 hours to check deliveries. The voucher I received for the in-store purchases expires on 3rd October. Any voucher that I might have received for the delivery would have expired after 3rd of October.


    Andy Murray's message says "This month, we’ll be writing to our APG customers to let them know of the change, and the APG will operate as normal until 3rd October – meaning any customers who want to use it can still redeem their vouchers for 28 days from that date they receive them." which makes no sense.
    https://corporate.asda.com/lowerprices


    Is that that meant to be that date? or the date they receive them?
    Last edited by alanq; 07-09-2018 at 1:58 PM.
    • alanq
    • By alanq 7th Sep 18, 1:06 PM
    • 4,154 Posts
    • 2,730 Thanks
    alanq
    If anyone looks at the asda site, there is no where stating you can login and download vouchers.
    Originally posted by Davmac
    They do say that "the APG will operate as normal until 3rd October". Any reasonable person would read that as meaning that any purchases made before that date will be eligible. Indeed the APG web page says "You can continue to check your shop as normal here until the 3rd of October, and you'll have 28 days after you check to redeem your voucher."
    https://www.asdapriceguarantee.co.uk/

    If that is not the case and ASDA has left the APG check screen with a message that "we hope to be back up and running in no time." then it is guilty of seriously misleading its customers.

    I reported the issue online to Customer Services 24 hours after I first noticed it . I have received no response other than an automatic acknowledgement. If this was due to a deliberate action I would have hoped that I would have quickly received clarification and the online FAQ would have been updated.

    It is looking like I will be spending a lot more time in ALDI in the future.
    Last edited by alanq; 07-09-2018 at 4:35 PM.
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