Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Beenie
    • By Beenie 3rd Sep 18, 2:17 PM
    • 1,315Posts
    • 1,314Thanks
    Beenie
    0 WOW
    Damage to vehicle by Eurotunnel poor loading
    • #1
    • 3rd Sep 18, 2:17 PM
    0 WOW
    Damage to vehicle by Eurotunnel poor loading 3rd Sep 18 at 2:17 PM
    We have a wide car and always book our crossings in the 'high vehicle' section to get the extra space we need to drive on/load safely.

    A group of us went to France last Friday (all with high vehicle spaces booked) but the loading operative waved us on to the 'normal' carriage. We didn't realise this until the last few seconds or we would have refused to board. The clearance at the sides was not adequate, and several of us have damaged our wheel trims by grazing them on the kerbs.

    We reported this to a supervisor on arrival in France, but we are unsure that our claims will be dealt with properly. We have got an estimate from the dealership as to repair costs, and obviously want to claim this from Eurotunnel as it's their fault we were loaded incorrectly.

    Has anyone had a similar problem and can let me know what happened (or didn't happen).
Page 1
    • cubegame
    • By cubegame 3rd Sep 18, 4:41 PM
    • 1,578 Posts
    • 822 Thanks
    cubegame
    • #2
    • 3rd Sep 18, 4:41 PM
    • #2
    • 3rd Sep 18, 4:41 PM
    Would you have driven off a cliff if directed?

    Take responsibility.
    • blue_haddock
    • By blue_haddock 3rd Sep 18, 6:15 PM
    • 11,765 Posts
    • 18,429 Thanks
    blue_haddock
    • #3
    • 3rd Sep 18, 6:15 PM
    • #3
    • 3rd Sep 18, 6:15 PM
    Damaged wheel trims? Buy another set for a tenner and move on with things.
    Cover me in honey and fling me to the hermaphrodites!
    • Gloomendoom
    • By Gloomendoom 3rd Sep 18, 6:29 PM
    • 15,315 Posts
    • 21,189 Thanks
    Gloomendoom
    • #4
    • 3rd Sep 18, 6:29 PM
    • #4
    • 3rd Sep 18, 6:29 PM
    How wide is your vehicle? I drive an American car and, although it is tight, have not damaged anything using the standard double decked cars.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience. - Mark Twain
    • mattyprice4004
    • By mattyprice4004 4th Sep 18, 1:05 AM
    • 3,779 Posts
    • 3,307 Thanks
    mattyprice4004
    • #5
    • 4th Sep 18, 1:05 AM
    • #5
    • 4th Sep 18, 1:05 AM
    If you mean alloys rather than wheel trims, you'll only be able to claim (if they even let you) for the cost of bringing them back to good condition - not for a new set of alloy wheels.
    Refurbishment is around 40 per corner, but I expect a dealership will probably have quoted far in excess of this.

    Can you prove they were in good condition before you boarded? I see a struggle!
    • Beenie
    • By Beenie 4th Sep 18, 8:54 AM
    • 1,315 Posts
    • 1,314 Thanks
    Beenie
    • #6
    • 4th Sep 18, 8:54 AM
    • #6
    • 4th Sep 18, 8:54 AM
    if we were in the standard double deck for high vehicles (if that is what you mean) we would not have had damage. But we weren't; through no fault of our own, we were directed to the wrong carriage. One of the Eurotunnel staff said later he knew it was weong, but they had overbooked on the high vehicles and thought they could bump us.


    And thank you for your wise words cubegame. Next time we are at Eurotunnel, and there is the inevitable delay, we will not give a second thought to holding up the loading for a further hour while we are directed as a group to the proper carriage. Bear that in mind if you are ever held up, as it could be someone like me using the advice of someone like you.

    The supervisor in France took photos and completed forms. We will see what happens. Our dealership is charging 180 plus VAT for the trim repair. It won't kill us to pay ourselves, but Eurotunnel should honour the bookings that sensible people have made because they know from experience that their cars are too wide for a standard carriage.
    • peachyprice
    • By peachyprice 4th Sep 18, 9:07 AM
    • 19,947 Posts
    • 46,156 Thanks
    peachyprice
    • #7
    • 4th Sep 18, 9:07 AM
    • #7
    • 4th Sep 18, 9:07 AM
    And thank you for your wise words cubegame. Next time we are at Eurotunnel, and there is the inevitable delay, we will not give a second thought to holding up the loading for a further hour while we are directed as a group to the proper carriage. Bear that in mind if you are ever held up, as it could be someone like me using the advice of someone like you.
    Originally posted by Beenie
    Oh please, stop being a drama llama. They would have held you to one side and carried on boarding.

    You may have had to wait for a later train, which would have been the sensible thing to do rather than let yourself be shoehorned into a too small space. But I guess at the time you were determined to get on that particular train.
    Accept your past without regret, handle your present with confidence and face your future without fear
    • Beenie
    • By Beenie 4th Sep 18, 9:30 AM
    • 1,315 Posts
    • 1,314 Thanks
    Beenie
    • #8
    • 4th Sep 18, 9:30 AM
    • #8
    • 4th Sep 18, 9:30 AM
    peachyprice, we were in a group of 17 cars. We stretched all the way from the train to the top of the ramp. If we had refused to move, it would have been like 17 caravans blocking the way. Also there is simply not enough room to pull so many cars aside.

    This problem of correct loasing has obviously never happened to you, so I will wait to see if anyone has experience rather than people just saying take it on the chin, their mistake but you must cough up. Not acceptable in my book and not what a MSE site is about.
    • Gloomendoom
    • By Gloomendoom 4th Sep 18, 10:24 AM
    • 15,315 Posts
    • 21,189 Thanks
    Gloomendoom
    • #9
    • 4th Sep 18, 10:24 AM
    • #9
    • 4th Sep 18, 10:24 AM
    Come on OP, what kind of vehicles are they? Extremely wide but lower than six feet, fitted with wheel trims.

    I suppose we can rule out any kind of Lamborghini.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience. - Mark Twain
    • Beenie
    • By Beenie 4th Sep 18, 10:29 AM
    • 1,315 Posts
    • 1,314 Thanks
    Beenie
    you don't really need to know what cars they are, only that they are wide.


    I have had a reply on another website where someone with a classic car had similar damage and Eurotunnel paid for the repair. That's all I wanted to know, and so will bow out now.

    (just a titbit for those who are interested in irrelevant info., we have a Lamborghini or Maserati as our courtesy car when we take ours for service).
    • richardw
    • By richardw 4th Sep 18, 10:57 AM
    • 18,808 Posts
    • 7,896 Thanks
    richardw
    Perhaps they should send you a link so you can print off something if you are an exception and place said piece of paper on your windscreen so you can be directed appropriately.
    Posts are not advice and must not be relied upon.
    • agrinnall
    • By agrinnall 4th Sep 18, 12:31 PM
    • 21,693 Posts
    • 17,568 Thanks
    agrinnall
    Come on OP, what kind of vehicles are they? Extremely wide but lower than six feet, fitted with wheel trims.

    I suppose we can rule out any kind of Lamborghini.
    Originally posted by Gloomendoom

    It'll be an extra-wide Yaris .
    • Beenie
    • By Beenie 13th Oct 18, 12:24 PM
    • 1,315 Posts
    • 1,314 Thanks
    Beenie
    Just reporting back for anyone caught in a similar situation, Eurotunnel has paid the bill at the dealership for repairing the damage caused by incorrect loading. Result!

    The incompetent loading staff have cost their employer a pretty penny as there were 17 of us. Our car only needed a wheel repair but some cars have diamond cut wheels which need to be replaced as they cannot be repaired. Ouch!
    • unforeseen
    • By unforeseen 13th Oct 18, 12:39 PM
    • 3,160 Posts
    • 4,138 Thanks
    unforeseen
    All 17? Lemming syndrome springs to mind.

    It looks like the amount of common sense is inversely proportional to the cost and sense of importance of the vehicle driver
    • Beenie
    • By Beenie 13th Oct 18, 1:23 PM
    • 1,315 Posts
    • 1,314 Thanks
    Beenie
    Eurotunnel clearly don't agree with your petty view as they have readily accepted liability and coughed up.
    • richardw
    • By richardw 13th Oct 18, 2:15 PM
    • 18,808 Posts
    • 7,896 Thanks
    richardw
    Fingers crossed it won’t happen to others.
    Posts are not advice and must not be relied upon.
    • greenface
    • By greenface 13th Oct 18, 10:41 PM
    • 4,701 Posts
    • 2,358 Thanks
    greenface
    If they are all the same cars where the wheels are bigger than the mirrors , maybe after the first car scraped its way through scuffing both sides maybe car number 2 might of thought whoooa cowboy , Ma horse aint big enough aswell . glad you go it sorted
    hard as nails on the internet . wimp in the real world
    • gettingtheresometime
    • By gettingtheresometime 14th Oct 18, 12:37 AM
    • 4,239 Posts
    • 10,846 Thanks
    gettingtheresometime
    you don't really need to know what cars they are, only that they are wide.


    I have had a reply on another website where someone with a classic car had similar damage and Eurotunnel paid for the repair. That's all I wanted to know, and so will bow out now.

    (just a titbit for those who are interested in irrelevant info., we have a Lamborghini or Maserati as our courtesy car when we take ours for service).
    Originally posted by Beenie
    Oh come on. Don't be shy.

    Why the coyness if everything has been settled?
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge


    Next on the list - JD Williams
    • cubegame
    • By cubegame 14th Oct 18, 8:59 AM
    • 1,578 Posts
    • 822 Thanks
    cubegame
    Just reporting back for anyone caught in a similar situation, Eurotunnel has paid the bill at the dealership for repairing the damage caused by incorrect loading. Result!

    The incompetent loading staff have cost their employer a pretty penny as there were 17 of us. Our car only needed a wheel repair but some cars have diamond cut wheels which need to be replaced as they cannot be repaired. Ouch!
    Originally posted by Beenie
    So someone probably lost their job because you (and 17 others) can't drive?
    • greyteam1959
    • By greyteam1959 14th Oct 18, 9:31 AM
    • 2,501 Posts
    • 1,149 Thanks
    greyteam1959
    And please don't forget to declare a 'No fault claim' when your car insurance comes up for renewal.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

94Posts Today

3,267Users online

Martin's Twitter
  • The responses to this thread are no question the best of british! https://t.co/jv5Q2ErQQC

  • RT @SMinihane87: @MartinSLewis After she received the title she addressed it in literally the first episode of the next season of the appre?

  • RT @WhichUK: ??CHRISTMAS WARNING TO PARENTS?? Don't buy any of these slimes for your kids ? they all contain potentially unsafe levels of?

  • Follow Martin