Apologies if this is considered unnecessary as I’ve already posted this on a pepipoo thread and received advice there, was just wondering if anyone here had anything to add.
Driver was attending A&E after a relative had been taken there by ambulance. While parking was initially paid for, the duration of stay ended up exceeding what was paid for. While in A&E, as carer, it was not possible for the driver to leave in order to top up parking, and by the time of leaving due to the stress of the situation parking was overlooked. Relative is registered disabled but blue badge was not present as was taken to hospital by ambulance.
PALS have been emailed, and they have responded by requesting registration number and PCN number in order to share it with the management team who liaise with the parking services.
Who should be contacted and what authority they have has slightly confused me. Should the appeal of the parking charge be done to UK Car Park Management? North Middlesex Hospitals site states “Anyone who is having difficulties with getting an issue resolved should contact
nmcarpark@compass-group.co.uk.” Does an appeal need to be made to them as well? Are these two the management team and parking services referred to by PALS? Are PALS allowed to share information / emails sent to them with these companies?
Parking charge is the same as a couple other cases so wording states the date of issue is 16 days after the date of the incident, so doesn’t conform to POFA requirements of notice to keeper. If I can figure out how to add images on mobile will add a copy of the parking charge.
On a side note don’t agree with charging patients for parking but implementing a parking system in which the duration of stay is calculated on leaving, instead of relying on patients to predict their duration of stay, which can be quite difficult in A&E, makes more sense. But I’m guess that would result in a major loss in revenue as there would no longer be any reason to issue parking charges.
Any further clarification or additions would be greatly appreciated.