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  • FIRST POST
    • Alan Brodie
    • By Alan Brodie 12th Aug 18, 8:54 PM
    • 5Posts
    • 0Thanks
    Alan Brodie
    Holiday Advice
    • #1
    • 12th Aug 18, 8:54 PM
    Holiday Advice 12th Aug 18 at 8:54 PM
    My family and I went to a villa in Spain in which the pool was atrocious. Dirty and sandy. The manager of the property ignored us repeatedly and made continuous false promises to get fixed.
    Please can anyone advise what I can do about this
Page 1
    • DCFC79
    • By DCFC79 12th Aug 18, 9:04 PM
    • 32,758 Posts
    • 20,629 Thanks
    DCFC79
    • #2
    • 12th Aug 18, 9:04 PM
    • #2
    • 12th Aug 18, 9:04 PM
    My family and I went to a villa in Spain in which the pool was atrocious. Dirty and sandy. The manager of the property ignored us repeatedly and made continuous false promises to get fixed.
    Please can anyone advise what I can do about this
    Originally posted by Alan Brodie
    Who did you book the villa with ?

    When did you go ?

    How did you pay ?
    Last edited by DCFC79; 13-08-2018 at 9:21 AM.
    • Alan Brodie
    • By Alan Brodie 12th Aug 18, 9:07 PM
    • 5 Posts
    • 0 Thanks
    Alan Brodie
    • #3
    • 12th Aug 18, 9:07 PM
    • #3
    • 12th Aug 18, 9:07 PM
    Personal touch villas
    Fuengirola in Spain
    Bank transfer
    It is our third time using them and the first time that I have been treated like this.
    • hollydays
    • By hollydays 12th Aug 18, 9:51 PM
    • 16,439 Posts
    • 12,537 Thanks
    hollydays
    • #4
    • 12th Aug 18, 9:51 PM
    • #4
    • 12th Aug 18, 9:51 PM
    Have you spoken to the owners of personal touch villas?
    • Alan Brodie
    • By Alan Brodie 13th Aug 18, 9:14 AM
    • 5 Posts
    • 0 Thanks
    Alan Brodie
    • #5
    • 13th Aug 18, 9:14 AM
    • #5
    • 13th Aug 18, 9:14 AM
    I have no way to contact the owners just the manager. His only response at the moment is I am trying to contact owner. The owner lives in uk it cannot be that difficult with all the modern technology to get hold of someone.
    Anything further he just ignores me
    • agrinnall
    • By agrinnall 13th Aug 18, 9:24 AM
    • 21,217 Posts
    • 17,036 Thanks
    agrinnall
    • #6
    • 13th Aug 18, 9:24 AM
    • #6
    • 13th Aug 18, 9:24 AM
    Better to post on the Holidays board really.
    • bris
    • By bris 13th Aug 18, 10:29 AM
    • 7,956 Posts
    • 6,953 Thanks
    bris
    • #7
    • 13th Aug 18, 10:29 AM
    • #7
    • 13th Aug 18, 10:29 AM
    Did you use the pool?
    What does the contract state about the pool?


    If the contract is based in the UK, which it sounds like it is, then you can sue the owner for loss of enjoyment.


    Obviously this doesn't mean getting your money back in full, but compensation can be won when you buy or rent something for a particular feature only to discover that feature isn't what it should be.


    Having a pool in Spain is a pretty big feature so there is a case if you didn't use the pool. However dirty and sandy is subjective, you would expect some sand to be kicking about on a beach holiday, have you got pictures, videos? This would help your case if the pool is easily identified as the one in question.
    Last edited by bris; 13-08-2018 at 10:35 AM.
    • macman
    • By macman 13th Aug 18, 5:03 PM
    • 42,724 Posts
    • 17,988 Thanks
    macman
    • #8
    • 13th Aug 18, 5:03 PM
    • #8
    • 13th Aug 18, 5:03 PM
    Never a good idea to pay by bank transfer. No protection whatsoever, no possibility of a chargeback.
    No free lunch, and no free laptop
    • hollydays
    • By hollydays 13th Aug 18, 9:57 PM
    • 16,439 Posts
    • 12,537 Thanks
    hollydays
    • #9
    • 13th Aug 18, 9:57 PM
    • #9
    • 13th Aug 18, 9:57 PM
    I have no way to contact the owners just the manager. His only response at the moment is I am trying to contact owner. The owner lives in uk it cannot be that difficult with all the modern technology to get hold of someone.
    Anything further he just ignores me
    Originally posted by Alan Brodie
    This is from the website?!

    Contact us
    David Gray or Lyn Gray
    Please call us on the numbers below or fill in the form below or email us directly on: !!!8211;
    Email Bookings: info@personaltouchvillas.co.uk : General Emails: gray@personaltouchvillas.co.uk
    Office Telephone: (+34) 952 44 81 15
    David!!!8217;s Mobile: (+34) 607 532 397 : Carolyn!!!8217;s Mobile: (+34) 667 497 278

    Edit-I see you have logged in. Have you now contacted the above and got resolution.
    Last edited by hollydays; 14-08-2018 at 12:09 AM.
    • DoaM
    • By DoaM 14th Aug 18, 8:27 AM
    • 5,024 Posts
    • 4,959 Thanks
    DoaM
    Those are all Spanish numbers ... I won't be surprised if those are the exact same details the OP has been using.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • hollydays
    • By hollydays 14th Aug 18, 8:49 AM
    • 16,439 Posts
    • 12,537 Thanks
    hollydays
    Those are all Spanish numbers ... I won't be surprised if those are the exact same details the OP has been using.
    Originally posted by DoaM
    Yes, it also says they are in Spain on the website....
    These are the actual owners of the villa company.
    If he's not getting a result from the villa owners, this is the obvious next port of call.
    He actually said above he had no way of contacting them?
    If the manager AND the villa company owners are ignoring him, he failed to say.
    Last edited by hollydays; 14-08-2018 at 9:21 AM.
    • macman
    • By macman 14th Aug 18, 9:47 AM
    • 42,724 Posts
    • 17,988 Thanks
    macman
    Is the contract with the property owners, or the villa company?
    No free lunch, and no free laptop
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